Refrigerator died and need a new one asap- wax able to order over the phone and requested next day delivery was told extra $20 on top of usual delivery fee of $39 - paid for order - that evening an email stated delivery between 7am - 11am - got call at 6:50am that delivery was 10 minutes out- 3 men had my old fridge out and new one in and leveled in less than half an hours great service!! read more

The sales people should be more considered about the product and at last know the product they are selling i have ended up with the wrong range and a lots a problems!! i m 90 years of age and i have tried my best but i was to dependent on the sales person thank you Eva Magyari read more

New to the area we used to use the Lowe's in Willoughby, but this one's just closer. Staff was extremely friendly when above and beyond what they needed to do they even helped me load all of my lumber when they really didn't have to nothing bad to say thank you for the veteran parking by the way. read more

I bought a convection oven less than a month ago and it hasn't worked correctly. They will only let you return it for 48 hours. Be aware of this. It has been a bad experience. I don't want my new oven to need repaired less than 30 days after purchase. Every person I talked to was very rude. No help. read more

I had to exchange a larger item recently And was on a tight schedule due to a construction project. The employees were very helpful and positive and made sure to enlist the store manager really helped my situation. Very grateful for the service here read more

I went to my local Lowe's today to pick up a Pella Storm Door that was special order and took about 2 weeks to arrive. Upon arriving for pick up I had to wait about a half hour for them to locate my pick-up order and that is not where my frustration began, but when they brought up the door it had a hole in the cardboard the size of a half door. The door is a glass storm door with glass top to bottom and the door is over $500. The hole in the cardboard was directly up against the glass is the storm door and there was no padding or other material between the door and this hole. This made it obvious that the door had already been roughly handled and while some may argue this is not correct , but glass can have micro-fractures from an impact like this that are not visible. The impact in my opinion weakened the tensile strength of the door. The customer service representative was great, but I also spoke to the store's general manager Kevin who tried to convince me to open the door up to inspect it for damage which I made it clear that was not something I was interested in doing and he offered this multiple times after I advised I would not accept the door. The number one complaint with this door for the reviews was the glass broke for seemingly no reason which made me think twice about accepting a door that had clearly been impacted in a way that that also led to the glass being impacted. The store manager also misgendered me and referred to me as a "he" to his customer service representative which I did not appreciate and quickly corrected him. They did provide about $60 off the new door and free delivery for the new door, but at a delay of an additional 16 days. The discounted cost and free delivery is the only reason I am giving 2 stars vs 1 star honestly. read more

I purchased a dryer belt off a Lowe's associates recommendation. I paid for it with a Lowe's gift card and the part ended up being too short. The receipt ended up in the trash after installation of the right size belt purchased from Menards right up the road. The Customer service rep today would not allow the return, which she may just have been doing her job. However I asked if there was anyone I could talk to about the issue and she replied no. Clearly if I was going through the trouble to return a packaged $13 part, I desperately need the money. I'm not part of some organized crime wave running from store to store getting rich off returning $13 dryer belts. Do better Lowe's, from the appliance rep who sold me the wrong part to the poor experience resolving the return. You've lost my business read more

Nicest people. Over the course of two trips, I had very friendly and well informed gentlemen work me through some pros/cons to different models on a purchase. Both were patient and very helpful. Ladies working the register were just as friendly. Nice shopping experience. read more

I had a wonderful experience purchasing my washer. The salesperson was efficient, knowledgeable and helpful. The 3rd party Company delivered the washer the next day. We had problems with the washer and scheduled them to come and take it back. In the meantime, I discovered that the delivery workers hooked up the hose from the hot water outlet on the back of the machine to our COLD water faucet. I fixed the problem and the machine worked fine. I tried to call Lowe's back 4 times for over one half hour to cancel the pickup and nobody answered the phone. I was told that they were on a break. So I told the customer service person who transferred me that I would just tell the pickup drivers to go home when they arrived the next day and she said that will have to do. What a way to run a business! All of this after we praised Frank was his fantastic service when he sold us the machine. read more

Do NOT try to do flooring with them. I have wasted the last month and a half simply trying to get a quote from these people. We did a measurement and our condo was flagged for being built before the 1950s (as would be the case with most places in the area). The installers essentially denied to work on our place without telling us why. I called about 15 times and was told different reasons by many different people. They were incredibly condescending to my wife when she tried to call to get answers and they even made her cry. We scheduled a consult with the installers several months in advance. I even requested time off work simply to meet them and they didn't even have the decency to call or confirm. They completely blew us off. Don't waste your time with a company that doesn't respect yours. read more

Dan in appliances can't wait to hang up the phone on customers. I've called this location several times and every time he makes me feel like an idiot and has said before "I've got to go I have other customers". Yeah okay we'll I'm a customer too Dan- if you don't like picking up the phone do us all a favor and don't pick it up. I'm sure there's other people who don't do business here anymore because of how customers are treated. I've spent thousands of dollars on appliances here but Dan doesn't care right? Does Lowes value their customers? read more

Quite pleased with the selection of wood to build my new easel! The people were quite nice as well. read more

Lowe's Home Improvement - It's me and my cart! - Hardware Stores Near Me - Mentor, Ohio

Garage view of our new, (this one isn't smashed up like the last garage resident Samsung Gas range). This one has been in the garage since Thurs. We have now had a stove we purchased on June 20th sitting in our garage for 12 days.There is STILL NO INSTALLATION SCHEDULED. Lowes calls to the installer result in them just being able to leave a message for the installer...Ashley Construction, which apparently works only Monday through Friday......DISGUSTING experience with Lowes Mentor Ohio. read more

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I am a home depot man; generally. Lowes is closer to my home though so i end up going there alot. I'll sum this up with some highs and lows (ha get it...lows) *ahem* * They do have a truck to rent, but HD has a van to rent and in Cleveland where the weather is crappy alot the van comes in handy.. * They do NOT have a tool rental department like HD. I am not sure that this is a local choice or something lowes does not do. * I spend a lot of time in the electrical; I find that boxes and product was opened and put back on the shelf haphazardly. * just like HD, they but SO MUCH CRAP in the aisles. You cannot go down an aisle without having to navigate around all the extra crap there. Gotta be a fire hazard. * The tool section at Lowes is 10x more organized than HD. Kobalt seems to make a decent set of tools but I goto Lowes for tools bc i know that I won't have to run around the store it's all there. * the check out registers that you can do yourself are intermittently open. * seasonal is kind of lacking but I did buy my grill there. Overall it's decent but they have many buggies that are in bad repair; need more check out lanes open, and clean up those aisles! read more

While visiting my mom in August 2011, I took her shopping for some household necessities - welcome to Mentor! Everything is a strip mall and mostly big box national chains! First stop on "Tour de Mentor Ave Mega Box Store Strip" is Lowe's Hardware - my mom needs a dehumidifier for her apartment which is a garden level apartment and - hey - it's OHIO! Let's try not to live in the bottom of a swimming pool for six months, right? This Lowe's is pretty standard as far as my experiences with Lowe's stores goes: very big store, no staff to help answer questions, dirty floors. Check-out was relatively painless and we didn't have too much trouble picking out a dehumidifier and some cheap tools (made in China, of course!) so my mom would have some basic tools at home. Lots of parking but if you have a nice car, just park at the outside edge of the lot. read more

Terrible customer service. Ordered an in store pickup order, mind you nothing had to be shipped, it just had to be gathered for pickup. The store gave us a week later time for pickup and then on the pickup date, we called to confirm our order was ready. The woman on the phone was extremely rude and unhelpful! All she had to say was "well it's not here" and did not even say goodbye or apologize for the mistake. We then proceeded to call the 1-800 Lowe's support number to cancel the order and THEY never apologized for the inconvenience of making us wait a week and being treated poorly when the store made a mistake. Will not be supporting Lowe's any longer. I'm taking my business to Menards where the service is great. read more

we bought 4 doors in July. one of the doors was on back order so we waited a month for it to come in and be installed. we started getting the runaround with the installers with poor communication. we finally heard bear of September and set the date for October 19.I took off the day of work and they canceled because it was raining and one of the doors was damaged so it was a wasted day. we have been paying on these doors for 3 months and still no doors we will give it another try next month and if that doesn't work we will cancel the order. 4 months is a long time to wait read more

I'm having a garage built, walked in store and made a purchase to be delivered. I was given a delivery date at that time. It never arrived. I call the store and was given a 2nd delivery date. When it does show up it's missing parts of the order. I call the store again and was given a 3rd delivery date to complete my purchase. Again no show. I drive to the store to pick up the remaining items and told to wait while the order was being put together because nothing was pulled from the selves yet. Mentor store. Scott at pro desk was the gentleman I was dealing with. And he never returns calls. I won't be using this store again. read more

It has been 6 months since my doors were installed, the contractor that did the work damaged my knotty pine wood inside the front room. The store manager said they will turn it into their insurance to repair it. I got the phone call from the insurance company stating they are not responsible that I need to go after the contractor. I DIDN'T WRITE A CONTRACT WITH HIM, I WROTE IT WITH Lowe's Home Improvement, Mentor OH. They are not willing to fix my damaged wall, they said they are not responsible for his shoddy work... REALLY then who is responsible? BUYER BEWARE. there is more to my story but it is too frustrating to post everything. read more

Probably my favorite place on the planet for stuff for the home base(s) we work on and live in. They have the pretty stuff while other guys just have the build it stuff. Now don't get me wrong they have the build it stuff too - just it's pretty as well. Paint, tile, special orders we've done it all! read more

This is my local Lowes and I frequent here. It is typically difficult to find help on the floor to ask questions or order paint. The checkout staff are always friendly as are the floor staff once you find them. They are also knowledgeable and able to answer my questions. Today I came in and needed to open a credit card and order appliances. I had picked them out online and went straight to the customer service desk. The service was friendly, competent and prompt! I want to give a shout out to employee Trevor! Keep up the good work! read more

Went to hardware counter to have copies of keys made. Pushed button for service and despite repeated requests over the lowd speaker system for 10+ minutes nobody came. This is while front desk and service desk employees looked on without doing anything. Walked out in disgust and went to Home Depot. read more

Just a poorly managed store. Argumentative employees who talk about customers in front of other customers, unable to assist customers in a timely fashion; employees admit that "if you are told something over the phone, get the employee's name b/c employees lie about product availability, and store management not available at 5pm... Worst of all, employees do not answer the phones... they admit it.... Senior mgt should be ashamed. I watched frustrated customers leave the products in the cart and walk out.....pissed. read more

Coming from another state that focuses on customer service. I have been to this Lowes 3x in the last 2 months to purchase items from AC units to gardening supplies etc. I have never experienced such bad customer service. In fact its not bad its nonexistent. Walking through the store I encountered 20 plus employees walking around. No one bothered to ask if we needed help finding anything. Once I cornered a worker (literally) to ask a question I was made to feel like I was being a complete bother and still unable to have my question answered. So good bye Lowes. Get it together. read more

Bought countertops recently from them. Was only offered 6 months 0%, but called the next day to let them know of the same offer at Home Depot for the same product. Kevin, manager, was quick to take care of everything, and had the sales associate call me back to confirm. This is the reason why I choose Lowe's over Home Depot. Thank you!! read more

It took multiple horrible customer service visits for me to write this review. I'm actually still sitting in the parking lot because I'm that frustrated with this place. I've always been a Home Depot shopper, but have decided to give Lowe's a try on a few occasions. And now I'm questioning myself why? The sales people are seriously SO rude, they don't want to help you, they act like they're going out of their way when they do have to help you. You all could really take some pointers from Home Depot. I have never had one bad expierence there and the employees are so much nicer and helpful. If you don't like your job, get a new one!! Or maybe they just need a new manager! Eitherway fix the problem! The employee in the lawn and garden section has seriously got to go! This would be the 3rd time I've had to deal with him and he is seriously such an asshole! read more

If I could give this place zero stars, I would start there. I literally live right behind the lowes in Willoughby and frequent it at least once a week as my husband and I just purchased a house in the neighborhood. Everyone is always so friendly at the Willoughby location which is completely the opposite of the Mentor location. I am currently 8 months pregnant and visited this location because my Willoughby store was out of rubber flooring I was picking up for my husband. It was 830 am and the place was so hot I could barely breathe in there to start. It then took me 20 min to find someone in flooring to help me find the correct flooring I came in for and he rolled his eyes when he had to go fetch a ladder to get the backstock up top. On top of that I had to load it in my own cart and the flooring was extremely heavy. My next stop was the home furnishing section to get curtains for my bedroom. I had my two year old with me and he was less than thrilled that we had to search for more help to find the specific curtain fabric I came in for. There were two employees on the clock looking at curtains in the same aisle as I struggled to keep my two year old from climbing out of the cart and neither of them were helpful. They pointed to a vicinity that the curtain could be in and went on their merry way. I finally got fed up and went to checkout and told the cashier what happened. She then called over the PA for someone to help me in that aisle so I went back and waited another 5 min for no one to show up. Never again will I visit or recommend this location! read more

I just moved to Elizabethtown, Ky., recently and today was my first visit to Lowe's (store 0460) 100 Lowe's Lane, 42701. I have a slight disability that I have to pull an oxygen tank every where I go, I also had a hip replacement which makes it a little difficult for me to walk any distance. I need an electric cart when I go shopping, one of the cashiers saw me looking and she offered to go find me one, she came back and said they were all in use. I decided to wait on one and had a seat in the patio area. She came over and offered me a glass of water. I sit there for about 15 minutes or so when i called the young lady over and told her I wanted a universal garage door opener and did they carry them. She offered to go get me one and she came back with 4 or 5 different ones. I chose one and purchased it and was on my way. I would like for you to recognize this young lady in some way, she was very friendly and very helpful. I wish every store had employees like her. I don't know her name but she was at Terminal #14 on 8/8/17 at 4:12 PM You have guidelines for every thing except for outstanding employess read more

Jan. 25 @ about 5:00pm I ordered a bathroom toilet paper roll. I ck-ed the time that the store will be open, it said (8:00pm). After the nightly news, which is on @ 7:00pm, I drove up to Lowe's to pick up my item, which I ordered online. THE STORE WAS CLOSED. Came home & Went on their website...guess what? It said it was OPEN.......(NOT). read more

I purchased 2 gals of Sherwin Williams paint (Everlast) and was extremely disappointed, I returned it to Lowe's because it said satisfaction guaranteed or your money back. Lowe's refused to honor that and said I had to return it the manufacturer. Customer service suggested I take it to a Sherwin Williams retail store in Mentor. I did and found out that Sherwin Williams does NOT sell the Lowe's paint and that I would have to return to Lowe's. Sherwin Williams has a contract with Lowe's for the paint but it is not " a Sherwin Williams paint." Anyhow, the Sherwin Williams store offered to give me a gallon of their best paint because their name was on the can I was trying to return to Lowe's. I firmly believe that Lowe's wanted to gid of me and not honor their product. I will never buy paint from them again. read more

Whew! The left hand does not know what the right hand is doing. I am from another state and have spent beaucoup bucks at my local Lowe's. I ordered a dishwasher for my sister but it took a while to come in. IN the meantime, someone else gifted her a dishwasher. Now it's taken two days and about five people to actually try to get a refund. read more

Our story begins with Home Depot in Mentor. My family was in need of a new washer and dryer and had purchased a model from Home Depot that was set to be delivered 3 weeks after we ordered it, 2 days before Thanksgiving. The day before delivery we called to make sure that the delivery was still on schedule only to find out several very disconcerting things. First was that our delivery had been rescheduled to the day prior to Thanksgiving, a day we would not be home and we were never notified of the change. Second was that when Home Depot sets up a delivery, they are no longer involved. They outsource delivery to another company who has no motivation to resolve any issues whatsoever. They recommended 2 solutions, either have a neighbor let them into my house or leave the door open for them to do the installation. We chose to cancel the order. We then went to Lowe's in Mentor to shop for a washer and dryer, the day before Thanksgiving. The appliance manager, Enore, was very helpful and assured or machines would be delivered the following Sunday. When the much anticipated delivery day arrived, our order was unfortunately delayed. An emergency had occured and the delivery was rescheduled to the following day. Enore, made sure that the delivery occured after we were home from work and even came out on the delivery himself to enure we were fully satisfied. Unlike Home Depot they took full responsibility for the delay and made every effort to rectify the situation. We will now be lifelong Lowes customers. read more

I went return / exchange and item at this location. My credit card was given to verify $5.00 purchase. The CS refused to allow me to do an exchange and insisted I had to get a credit on my account. I took my card back and told her to return without a receipt if I can't do an EVEN exchange. I have spent thousands of dollars at this location over the past five years, I am in there so regular I know some of the sales people by name. On Wednesday July 13, 2016 at customer service the female Khatrina slammed the receipt down for me to sign, slammed the ink pen down on the counter too. Finally my money the $5.00 refund was given the same way. While still in the parking lot I called corporate customer service and registered a complaint. I did repurchase the item she wouldn't exchange. Corp. CS contacted the store. I received a call in about 2 hours from manager Jason. He apologized and ask what could he offer me? I ask what do you mean he said some want or get store gift card. I ask if I could get a gift card. He said he is willing to give me 10% discount. I let him know I get 10% military already. Jason said he would give me another 10% but no gift card, So LOWES and Jason are now on Blast and HOME DEPOT here I come. Other family members have always preferred Home Depot but I have been loyal to Lowes until now. read more

Absolutely zero stars would not go here ever again did an order for pick up for a bird bath and they charged my grandma and we came to pick it up and they said it wasn't in stock and that they had canceled the order without telling her and we have been sitting here for an hour waiting for them to call her back they are clearly not organized and do not care about taking advantage of an older lady read more

If you know what you need and where it's located in the store, it's fine. But if you need any information, forget it. The workers are nice, but uninformed and clearly instructed not to leave their area. read more

Wow, what a POOR customer service experience, actually a continued nightmare, I am having with my local store Lowe's in Mentor, OH. On 12/16/2012, I visited the store to see what kind (if any) of oversized foyer lighting they might carry. In speaking with the local salesperson, John, he inquired if I was aware of special order pieces and/or their newly acquired ATG stores web store. I had not, but he informed me that ordering through either of these outlets was simple and that the items could even be shipped directly to my home. I thanked him and looked through the special order books and didn't find any product to my liking. I went home and entered the ATG stores portal through the Lowe's website and found exactly what I wanted. On 12/22/2012, my husband and I visited our local Lowe's store to order the product in-store. The salesman, Don, had never done an ATG sale before and so called in three other salesmen to help...finally, Cynthia (Ass't Store Manager) came to the rescue and was able to get the light ordered. All told, this process took over 1 1/2 hours!!! Not the "easy process" I'd envisioned. While there, Jan, in installation sales, confirmed that Lowe's could do the installation. So, we paid an additional $35 so that an installer could come out to measure and quote on the installation of the fixture in our 20 foot foyer. Five days later, John, the installer, looked at the ceiling height and seemed surprised that it was indeed 18 1/2 feet high. Even though it was on the work order, it was as if he was looking at an alien. He said that he'd report back to installation sales and that Jan or Carol would call me back. Another four days passed before Ron, another installer, came to look at what was required and said that he would get the quote back to Lowe's in several days. Finally, eight days after the second installer came, I received a call from my local Lowe's store with the final installation quote. The caller, the original salesman, Don, left a message saying that anyone could handle the payment and generation of the Installation Contract. I should have known better...I spent 1.75 hours, and got over 7 different people involved, before the necessary paperwork was generated and payment was made. During the almost two hours I was in the store, the manager on call, Jason, did not respond to one of the EIGHT calls for help that went out to him. Too busy, I imagine. I should have known that this would not be the end of the end of my saga...it is now 1/15/2013, I paid for the install on 1/10/2013, and I HAVE NOT YET RECEIVED A CALL FROM THE INSTALLER. I spoke to the MOD, Jason, at 4:45 pm YESTERDAY...he promised to look into it and get back to me...surprise, surprise, NOTHING YET! And this is the same Jason who did not respond to one in-house page over an almost two hour time period! Talk about worthless! Some of their employees tout the acquisition of ATG, but Lowe's is not doing their customers any service by promoting their use of this USELESS program. Their sales staff and management staff are virtually worthless...I will NEVER, EVER order anything, including installation, from them again. read more

In the past year I've bought: a washer, dryer, refrigerator, snow blower, air compressor, paint for my entire house, pressure washer, and lots of other odds and ends from Lowes on Mentor Ave. I've never received good customer service but that's not a big deal for me as I am usually pretty familiar with what I'm looking for. I bought the pressure washer I mentioned above in April of '16 and didn't open open the box to use it until August. It's been a busy summer. Setup was easy enough and got it running in a short time. About 30 minutes in, the engine just died out. It froze up and wouldn't get running again. Called manufacturer and still haven't gotten a call back for help. Called Lowes and they said they'll take it back, no problem, even though it was a couple of weeks passed their return policy time period. Get to Lowes and explained the situation, said I wanted to exchange it for a better washer and buy some other things. They told me to go get the one I wanted and come back for the exchange, accompanied by some sideways looks. When I get back to the customer service area the manager tells me that they can't exchange it because it's been more than 90 days. I told them about my phone call to the store and expressed my dissatisfaction as a loyal customer. They had to look up my transaction using my credit card because I had thrown out the physical receipt and were able to see my entire purchase history and that I was, in fact, a frequent shopper there. I ended up leaving the store very angry and with a useless, brand new pressure washer. I was not looking for money back. I was even going to spend a few hundred extra dollars in the store that day. Instead of doing right by an honest and loyal customer, Lowe's chose to treat me almost like a thief and because of this experience I will never step foot in this store again. read more

I used the online ordering for some pretty standard building supplies from the Mentor Store on 1/12/2016 to be delivered to my home. It appeared to be a winner, the website was easy to use. When I placed the order it said someone would call to schedule delivery. Received a call on 1/13/16 and they asked if we really wanted it right away, they were short handed. To thier credit it was snowing terribly so we said "make it easy on yourself" and they said, "great, how about Friday 1/15/16. We received a call at 6:58 AM 1/15/2015 from a woman who said she just realized we had a special order item would it be ok to deliver everything except the pantry cabinet. My husband said it was ok. Delivery arrived as promised within the time frame specified but the order wasn't correct. The crown moulding was correct but they only sent one corner block instead of 4. I asked where the other 3 were and was told it was my fault, I only ordered one. I said it's not a driver problem but I have proof I ordered 4 and thanked them for the delivery. They argued with me so I said I'll take it up with the store. Next step I went online and looked at my order and clear as could be it said 4 moulding blocks had been delivered and the charges were for all 4. A call to the store were I tried to explain my problem with being charged for 4 and getting only one and then being told I ordered them wrong had me a little flustered. The woman on the phone was rude and told me I shouldn't order online. She refused to listen to me stating I needed to calm down. I was not yelling, I was obviously upset but not yelling so I said, look you charged me for 4, how would you feel? your employees told me I was wrong and now you are saying the same without looking at my order, I'm the customer. Have you never heard the customer is always right until proven wrong? She was rude and arrogant. She insisted my order was for one and it was my mistake, then blamed it on corporate Lowes and how they do things also blamed it on the internet, being shipped to other stores, whatever but not her problem that she would call other stores and get back to me. To her credit she called back very quickly and much to my surprise blamed the mistake on my husband for switching delivery dates. Said she found the order and yes we were billed for 4 and it did say 4 were delivered but the work order for the day only had one written on it. At no time did she say she was sorry. Not sorry the driver argued with me insisting I was wrong, not sorry she was wrong. Not sorry that so much of my day was filled with trying to iron out thier mistake. No, it was all our fault we ordered it correctly but they sent it wrong. This is the beginning of a very large remodel job and I guarentee you Lowes in Mentor Ohio will get no more of our business. The manager there should take a long listen to how that woman deals with and speaks to customers. read more

my grandma ordered a birdbath for pick up and the online chat group told her that they had 3 in stock and we went to go pick it up and they told us that they canceled the order and did not call us (we drove all the way from chardon). we have been siting here for over an hour for them to call us back. this is absolutely ridiculous. i would give this a 0 out of 5 stars. read more