I absolutely love this place. I'll start out with my one gripe - which is their hours that they are…read moreopen. They're not really convenient they close early on Saturday and I don't believe they're open on Sunday. However everyone there knows where everything is, they have helpful hints and suggestions, and they're willing to negotiate sometimes even cut you a deal. Now places like Lowes and Home Depot also have a place but if you need something quick without going into a monster store without waiting in line and even when I hear the cashier make a joker too, Crile Road hardware is where you want to be

The day after x-mas, I drove to this store in order to have a piece of glass cut for a picture…read moreframe that I built for a customer of mine. I had always wondered why the parking lot was always empty and after my first and final visit, I know why! I was met by a very short, older man who had a very bad attitude. I told him that I needed a piece of glass cut for my picture frame and he sort of grunted and extended his hand towards the frame, so I handed it to him. He proceeded to grab it by one corner while dragging the opposite corner on the floor. I immediately asked him: "PLEASE, do not drag my frame on the floor, it is for a customer of mine" to which he gave me a sideways look and stormed off towards the back of the store. I followed him and took a few steps back into the room that he took my frame, just far enough to peek around the corner and see him toss the frame onto the workbench without taking any precautions to protect it. He looked at me and told me to leave the area and I did. After about 15 minutes, he brings the frame out with no glass in it, stating that he was unable to cut a piece of glass to the dimensions of the frame and he told me what he got when he measured it and those measurements were nowhere close to the required dimensions. Afterall, I know what the dimensions are since I BUILT THAT FRAME! While I was waiting, there was a pregnant girl spreading epoxy onto an old dirty tree stump. I am not sure about who manages that place but to allow a pregnant person to handle and breathe in those chemicals, is totally and completely irresponsible. I ended up taking my frame to Joughins hardware on State St. in Painesville and they actually knew how to cut a piece of glass, unlike the "little person" that didn't know how to, at Crile hardware, it fit perfectly and it was cut from a standard sheet of double strength glass. If you want a professional and knowledgeable staff to deal with in the hardware business, go to Joughins and don't waste your time at Crile road. After repairing the damage done to the frame that was caused by the "little person" at Crile road, I finally delivered the frame to my customer and he was very happy.

I was in an isle ALL by myself for 10 minutes + ......sweating in my mask so i took it off while I…read morewas staring at the mess of fitting etc. in a MINUITE all of the sudden a EAGER employee appeared from nowhere wanting to help? and then of course hit me with the mask issue.....really, security called you cuz i dropped my mask? Had I known i would have assistance in a NY second I would have lower it in garden, where no was to be found, or lumber where i walked up and down the isles 3 times looking for help ?

paid $60 delivery fee for next day delivery. Two days later still not here. I purchased a air…read moreconditioner unit. I am a senior and this heat is dangerous for anyone let alone the elderly. Horrible service. No respect. Avoid Menards.

Went there the suggestion of my plumber, and there were several people in the showroom and not one…read moreperson said hello. No one asked if they could help me... What I was looking for... I was completely ignored. Customer Service is definitely not their forte! I did get some good ideas of what I'm looking for, but I will not be buying from them

I've been into several of their stores and always had a good time chatting with the employees. They…read moreknow their stuff. Recently stopped into the new shop in Macedonia and was amazed at how well it was laid out. The guys there were helpful. They have free hot dogs too! What else do you want?!

Refrigerator died and need a new one asap- wax able to order over the phone and requested next day…read moredelivery was told extra $20 on top of usual delivery fee of $39 - paid for order - that evening an email stated delivery between 7am - 11am - got call at 6:50am that delivery was 10 minutes out- 3 men had my old fridge out and new one in and leveled in less than half an hours great service!!

The sales people should be more considered about the product and at last know the product they are…read moreselling i have ended up with the wrong range and a lots a problems!! i m 90 years of age and i have tried my best but i was to dependent on the sales person thank you Eva Magyari

I was looking for some pressure treated lumber to reinforce corners for a raised bed. I needed it…read morecut to size. The woman in the lumber department was great. She asked if I needed help, and was able to get me to the right place quickly. She checked the lumber to see if was good, checking all sides. She got the board down for me and cut it to size. Took me about 10 minutes. I had been to Lowes and Menards before this and had been unable to complete my task. The associate knew her business and was willing to help.

we bought a washer/dryer combo from Mentor Home Depot, It was delivered broken with a tag saying…read more'defeco'. We have called Home Depot to report the problem at - 1800-455-3869 for help--they said we had to call Frigidare but gave us the number 1800-374-4421 well that was a number for 'medical alert devise'. I called the 357-0428 Mentor store and it rang for 5 minutes no answer. We are still trying to get help returing this product. My advise don't buy from Home Depot they are not a responsible company or customer friendly. P. Lung Madison