I was in an isle ALL by myself for 10 minutes + ......sweating in my mask so i took it off while I…read morewas staring at the mess of fitting etc. in a MINUITE all of the sudden a EAGER employee appeared from nowhere wanting to help? and then of course hit me with the mask issue.....really, security called you cuz i dropped my mask? Had I known i would have assistance in a NY second I would have lower it in garden, where no was to be found, or lumber where i walked up and down the isles 3 times looking for help ?

I ordered a washer, dryer and 2 pedestals=$2,192. When the delivery company, Neliza Last Mile…read moreInc.,Nick specifically, removed the 2 old pedestals that I told him I wanted to keep. I called him within 15 minutes of him leaving my house and he never returned my call. Many texts emails and phone calls to the delivery company and Menards. Wednesday in an email to corporate office they told me to contact delivery company...I have Einstein, they will not communicate! Menards cares NOTHING about their customer service! Today I contact the insurance claims department, Menard or Neliza Last Mile owes our agreed upon $200!!!

the best Home Depot there is . PATTI is the most wonderful lady I've ever met. She always remembers…read moremy sweet son Levi.

Apparently I HAVE to pick a rating, a one star is NOT my choice, Zero or less!…read moreThrough my company, A to Z Contractors LLC I have worked with the Home Depot for many years and have generally felt good about the service I've received. That is until my last kitchen cabinet order. When ordering $14,000+ of cabinets, the sales person mentioned that I would receive a discount on the counter if I ordered the top with the cabinets. That, as it turned out, was a very BIG MISTAKE! After receiving the cabinets two were damaged. After a few delays, I received the replacement cabinets, installed them and contacted the counter fabrication company referred by the Home Depot. It took almost 4 weeks to get them to measure the counter tops. The fabrication was to take 4-5 weeks. Here we are three months later and still no counter top. (Actually 14 weeks plus the 4 week measurement delay!) After about 8 weeks, I contacted my sales representative and she assured me that she would contact the installer and someone would contact me. NO CONTACT WITH ME OR MY COMPANY WAS MADE. Through numerous times that I was in the store, the sales associate assured me every time that she was in contact with the store manager who had contacted the regional manager and was in contact with the fabricator. Still no contact or communication from the fabricator or explanation from the Home Depot. Although the sales person has been sympathetic and has appeared to continue contacting the counter fabricator, I'm not sure what was done as resolution. Today I met with another sales associate and was going to cancel the top WHICH BECAUSE OF MY DISCOUNT, THAT WAS PASSED ON TO MY CUSTOMER I will now lose money by making up the difference in discounted cost as well as the increase in square foot costs. The salesman referred me to the store manager. Speaking with the store manager, who wanted NO PART OF MY "ATTITUDE" and was going to walk away from me as I went through the details of my fiasco, I was told that he was never informed about the delays or the details of this months long fiasco. Furthermore he informed me that no one had contacted anyone in authority (I.E. a regional manager) to resolve this problem. WHAT!!!!!!!!! Who's lying about the people contacted, the sales person or the manager? I'm not sure who to believe. Now I've lost future work with the customer who has cancelled ALL FUTURE AND RELATED PROJECTS which were originally scheduled in succession with the kitchen. I've lost money in replacement of the top which was ordered as a package, not to mention the referrals for future work which will not happen as well as my reputation as an on time and top quality construction company. Currently I am waiting on that store manager to contact me with some sort of resolution which he now says will be Sunday. We'll see if anyone contacts me. My advice is to NEVER ALLOW THE HOME DEPOT TO TALK YOU INTO A MULTIPLE ORDER OF COUNTER TOP AND CABINETS. ALWAYS FOLLOW THROUGH WITH SPEAKING TO SOMEONE OF AUTHORITY NOT JUST A SALES PERSON AND PUSH FOR RESPONSE. I give this experience at the Chardon Home Depot a ZERO star rating and the manager with the attitude who couldn't take my "attitude" even less. Steve/A to Z Contractors LLC

New to the area we used to use the Lowe's in Willoughby, but this one's just closer. Staff was…read moreextremely friendly when above and beyond what they needed to do they even helped me load all of my lumber when they really didn't have to nothing bad to say thank you for the veteran parking by the way.

I bought a convection oven less than a month ago and it hasn't worked correctly. They will only let…read moreyou return it for 48 hours. Be aware of this. It has been a bad experience. I don't want my new oven to need repaired less than 30 days after purchase. Every person I talked to was very rude. No help.

My husband and I stopped in to the Chardon Division of Mentor Lumber on Saturday morning. We only…read moresaw one other customer in the store. We spoke with who I recently learned was the assistant store manager. We asked him to price two window sizes and a garage door. He priced the windows which took him less than 5 minutes. When we asked for them to be priced as stock sizes he replied he was busy and would call us on Monday with those prices and the garage door price. We did not find him helpful. He did not ask us about any options available. As of today, Wednesday, we had not heard from him.

From the owner: Serving Cuyahoga, Lake, and Geauga Counties since 1922, Mentor Lumber provides materials and…read moreservice to professional builders, remodeling contractors, and homeowners throughout Northeast Ohio. From lumber to windows and doors to kitchen cabinets – we can cover all your building and remodeling needs!

I was looking for some pressure treated lumber to reinforce corners for a raised bed. I needed it…read morecut to size. The woman in the lumber department was great. She asked if I needed help, and was able to get me to the right place quickly. She checked the lumber to see if was good, checking all sides. She got the board down for me and cut it to size. Took me about 10 minutes. I had been to Lowes and Menards before this and had been unable to complete my task. The associate knew her business and was willing to help.

we bought a washer/dryer combo from Mentor Home Depot, It was delivered broken with a tag saying…read more'defeco'. We have called Home Depot to report the problem at - 1800-455-3869 for help--they said we had to call Frigidare but gave us the number 1800-374-4421 well that was a number for 'medical alert devise'. I called the 357-0428 Mentor store and it rang for 5 minutes no answer. We are still trying to get help returing this product. My advise don't buy from Home Depot they are not a responsible company or customer friendly. P. Lung Madison

My wife and I were referred to Store with Style by our neighbors. When we contacted the store,…read morethey were immediately very friendly and helpful. Tony came out did the measurements, sent us a mock-up, and invited us back to the store showroom. There was no sales push just great discussion with Tony and his wife Kathy on what was best for our master bedroom closet. We made a deposit, set up a time, and their sons came out and did the install in two hours. They very friendly, explained everything, used drop clothes, washed all the new shelving, and vacuumed. This is one old fashioned down-to-earth family owned business. I strongly recommend them for any of your cabinetry and shelving needs. They are reasonably priced and a pleasure to work with. Rick & Patti Jablonski Willoughby, Ohio

We're absolutely in love with the addition to our mudroom and kitchen/bathroom countertops. Kathy,…read moreTony and Cassi made this entire process not only seamless, but enjoyable. As soon as you walk into their shop you're greeted with a smile and that went a long way with me. They work with you to come up with a design and also work around your budget. I always received a prompt response, and no matter the question, they took time to explain things I didn't understand. Every installer that came into our home was professional, courteous, and did excellent work. We're already looking for more rooms to update and would recommend them to anyone.