My father had a great experience here and was treated very kindly by the staff and doctor. Unlike previous experiences at other clinics they really took their time with and asked him a bunch of questions and weren't just rushing to get him out the door. His experience was so positive he asked me to leave a review for him, so yes highly recommend! read more

I travel 50 miles to this place and it's totally worth it. Dr. Kim is an amazing doctor and very attentive to patients needs. Thanks again doctor :) read more

no one answers the fucking phones! i having trouble,making an appt. on-line! victor sold me glasses,that don't work! victor is not a people person! read more

Very professional office . Friendly staff and doctors. I was in -out in about 1hr for a RGP contact lenses fitting. Staff and Doctor listen to my concerns and provided feedback and took notes In their system . They placed the order for my lenses and I hope to get them next week . My previous visit to their other Rolland Heights location just as good . All professional and extremely friendly and knowledgeable about my condition snd how to navigate the insurance coverages . Highly recommend . read more

Doctor was nice enough. Front office staff were incredibly rude. from the looks of the reviews this is an incredibly common experience. Apparently 4 pm day before my appt. Someone called and told me that the doctor had to leave early, so that I'd have to reschedule. I get lots of spam calls so I missed it. Came in and was told that it's my responsibility to answer my phone. I said, is there any way you can contact me by other means like text or email( like people who live in this century contact people). Again was very rudely shut down. There are lots of places in LA to get your eyes checked. Why deal with this? Coupled with the extremely cramped waiting room and dicey parking? They just texted to remind me I have my yearly checkup. Not with y'all I don't lolllll read more

Love Dr. Melody Kim. She is amazing! I went in for an eye exam and she explained what her recommendations were in specific details. She made sure I was comfortable with my eye glasses and asked me many questions before finalizing my prescription. The front desk lady & the nurse were also really sweet. Not sure why this place is badly rated. read more

I wasn't going to write a review as my experience was so bad I just wanted forget about it. But you might want to know what happened to me. I ignored my initial red flags and wish I hadn't. First of all it's like a mill. When you show up for your appointment you see that there is about 20 other people that are there for the same time. The receptionist was very nice so I tried to keep an open mind. But you get rushed through. Each step someone comes and gets you they do one thing in one room you go back and sit down and someone comes and get you for another step in the process. They really rush you through the whole experience. At the end of that first appointment I was told that a Surgical Coordinator would be contacting me that week. I never heard from anyone. I difficulty getting through to the office by phone so I emailed them. No one responded to me. I finally got through told them what was happening and they ultimately transferred me to this surgical coordinator. Her name was Crystal. She was short with me saying that they're short staffed. I'm so sick of hearing that as an excuse for substandard customer service. But, we had a long discussion my questions and my concerns and she told me she would be getting back to me. Did not hear from her. Someone else called me weeks later who was so rude to me that I just said tell the doctor I'm going elsewhere in a hung up. Crystal calls me back and apologizes profusely and saying that she will personally take care of me. I again repeat my questions and concerns still have not been addressed. We schedule my surgery and it's pretty long wait time by the way. She assured me she'd call me back with the answers to my questions and guess what....never heard from her. So last week it was time for me to go for my pre-op appointment with my primary care doctor and I called Crystal several times with my questions and concerns advising her that my appointment was that day and that I needed to speak with her. Long story short, I never heard from Crystal and my surgery is scheduled for next week. At this point I knew I would never let them do surgery on my eyes. I wasted months of my time. I now have to start the entire process over with a new doctor. It is literally the worst experience I've ever had were the medical office. How can a surgery coordinator ignore patient and let them just slip through a crack?? Did they not want my business? It's still hard for me to believe this actually happened. So, I highly recommend you go elsewhere for your eye surgery. read more

I needed new glasses & an eye exam. Dr. Kim was friendly, kind & professional. It was a pleasure to meet her. The staff @Acuity had my new glasses ordered very soon thereafter. I look forward to dealing with them again soon. read more

I came in today to see dr. Rose, after reading the reviews i was worried about the customer service. I was so happy with experience. my one I completely is shut and in complete pain the staff is so sweet and understanding. Dr. Rose was very informative. Thankful the reviews didn't deter me I can't speak on their experiences but mine was very wonderful! Thank you to the whole team! read more

Really quick and easy. Staff super nice!!! Doctor is amazing. There knowledge is incredible!!! Amazing office !!

Amazong staff! I was helped by Yannick and Betty and they where both so helpful and knowledgeable. It is nice to go to a clinic with good customer service. I recommend 10/10! read more

This place is trash. Absolutely worst medical office I have ever stepped foot in. The receptionists are extremely rude and gossipy. The location is very run down and looks unsanitary - the walls are greying and the equipment looks like it is from 1973. Additionally, they had the audacity to cancel my appointment with no notice (I was only returning because I had begun my contact fitting process and didn't want to pay for another contact fitting out of pocket). This place is inadequate and unprofessional - save your time and your money and go elsewhere where people know what they are doing and do so in a professional and sanitized manner. read more

Staff were great. Ashley was professional and got me an appointment same day. Beatrice was very nice Yannick was quick and efficient. Dr Kim was awesome. Def recommend to anyone who needs an eye dr. read more

I called to have my old prescription sent to me and they said they found it and would fax it to my new optometrist. 3 hours passed by and it never got faxed. I called back to ask why it was not faxed and they told me they switched to a new system and had lost everyone's medical records. I said, "I called 3 hours ago and they said they found my prescription and they were going to fax it." They told me I was mistaken and that that was not a prescription they found (wtf???) Losing patients' medical records completely and saying there's nothing you can do is about as incompetent as you can get. Don't come here. read more

DR. melody Kim did an excellent job!! very Thorough!! Explained everything thanks!!!! read more

DO NOT COME HERE. I had an appointment and when I came in for it, Kathy made me sit and wait for an hour just to end up being completely unprofessional and tell me that they couldn't help me. (Not the first time, as you can read previous reviews by multiple other people) In addition, the front desk associate Kathy is the most rude and unhelpful person I have ever met in my life. She turned me away FOR NO REASON, even when I had an appointment and have been a paying customer here before. When I had visited for a prior appointment, I also witnessed her being extremely rude to an elderly couple for NO REASON. When I called my referring clinic to get a referral to a new optometrist, the clinic said they have had multiple complaints about customer service representative being rude. As you can see from reviews before me, they have a track record for not knowing how to schedule and for having unprofessional and rude customer service. read more

I have been coming to this clinic I want to say over two years or so and this year I had one of the worse experiences. Starting with the front office, I went for my yearly check up and she tells me is only going to be only eye check up because the person that orders glasses is not here. I believe they could of called us to reschedule or at least let us know because that was the whole point of that appointment my husband works I work we don't have time to come for a double appointment. Then we come back to order our glasses and contacts and the the guy helping us Alex tells me the price I give him our care credit card and he says he don't know how to process the payment???? Like really???and why are you here??? Then he calls me a couple of days later to tell me my card decline when I have over 4K in credit when he is trying to process a 200$ payment???I call days later and the people in the front put me on hold for over 40 minutes over and over it took me a while to get a hold of Alex again for him to tell me oh I needed information to process the payment like really?? To finish up he tells me I just order the glasses it just got me so mad because he told me he had already put in the order for me weeks ago like wtf!! And he has the guts to tell me I am doing you a favor offering free contacts like no ass whole learn how to speak to patients I am a nurse and if I speak like that to patients I will be gone and I work for a hospital I am paying you for my stuff. Honestly this is going to be my last year going there the nice people I use to deal with are not there anymore so I am not going to deal with ignorant people. I never judge the medical field people because is hard to deal with patients but this was to much for me. The doctor is super nice as well as the assistant helping him but I had enough this year. I do not recommend this place!!! read more

Dr. Chen is a phenomenal doctor. He managed my mother's glaucoma for over a year. My disappointment is towards the staffs in this office. When we requested my mom's refill prescription, they always gave us false promises to the point that they stressed out my mom for almost 3 weeks. I'm not surprised that my mother's eye pressure is high. The staff lacks communication, lack organization, lack of time management, and lack of conflict resolution towards the patients. For 3 weeks we tried to refill the prescription, we had been calling back and forth to the office and pharmacy, as per the pharmacist "we need to contact the doctor's office for authorization". We had been calling the office too and as per Ann and Irene, their "office lead Yanik processed it already". I even called my mother's insurance and as per insurance " no one requested authorization for this medication and there is no way that this medication will not be approved, we can use the other generic, but the doctor's office doesn't submit any paperwork" My only hope is, this conflict will not happen again. I understand that there is a shortage of a nurse, medical assistant and case managers, clinical manager, and office lead. I'm a nurse and a case manager too. But I made sure I don't give my patients and their families stress over their run-out medications. I made sure that I process their "authorization or prior authorization for new medications before their medication is finished." We missed Cathy, she is very tenacious and she keeps her promises towards the patients and family. read more

I appreciate that Dr Rose reached out to us after our most recent visit. Thank you for taking the time to address our concerns. Invited to return by Dr Rose when he was there and had a wonderful experience. Highly recommend going when Dr Rose is present. read more

Acuity Eye Group - Optometrists Near Me - Los Angeles, California

Dr. Kim is amazing! My parents and I are super happy! I definitely recommend Acuity Eye Group

When you make an appointment weeks in advance and then make sure you are there just before your appointment to walk in and have 30+ others in the waiting areas is horrifying. Then when you ask the front desk staff how long the wait will be and she tells you to "look at the people", BLOWS MY MIND! Very unprofessional. The appropriate response should be something to the effect of, "your appt. is at 9:50 and there are many doctors in this office. There are still X number of people here ahead of you." To say I'm disappointed is an understatement. Packing up my newborn and driving and hour to be on time as to not impede on their schedule to get in and get attitude is pretty shi**y. I wouldn't recommend this place AT ALL based on their lack of customer care. I didn't even stay for my appointment. read more

The doctor at this place is very knowledgeable and caring. My family and I will definately recommend this eye clinic to our friends and family. read more

Excellent Servoce! Both Dr Chen and Dr Davis have been exemplary in their work ethic and expertise of their field. I would highly recommend either of them to theat your cataract and diabetic retinopathy respectively read more

Worst service - I just transferred my account to a different location in hopes that I can actually get a prescription! I went in over 5 weeks ago to get my contact lens prescription, was told they will order new lenses to try and it takes a week. 5.5 weeks, 6 phone calls and 1 in-person visit later and I have yet to speak to anybody who can help me and there is no sign that anything was ordered. When you call the main line, you speak to really nice folks who try hard to help, but they themselves don't seem to be able to get through to the Lincoln Heights staff. A few times the reason for no response was because the optician was not in, and for some reason other staff are unable to see my account. It was all very frustrating and I'm still without a prescription! read more

Unfortunately my daughter has glaucoma. We have been seeing Dr. Brian Chen for approximately 4 years. He is awesome, very compassionate and I feel confident that he is doing everything possible for my daughter. read more

First time coming here and I regret it. I came here because it was one of the closest places my insurance covered. The eye exam process was just ok but I felt it wasn't how it was suppose to be. Once I got my eye checked they pointed out the glasses selection they had. The selection was not only small but locked up. They unlocked it and since it was my first time I wasn't sure if I could just grab the glasses to try out or ask. They just unlocked it and didn't explain anything. It was such an awkward and disappointing experience. The lady and the man in attending the area acted as if they were doing me a favor helping me instead of making you feel welcomed. I will never go again. read more

First time coming here and I will be returning next year for sure. Team works well and knows what they're doing. Waiting time wasn't too bad being that I came in as a walk in. Descent prices as well. read more

I am giving beatriz at this location a standing ovation for how she was so kind to my mother. She is very professional and answers you're questions. read more

Dr. Rose is one of the best ophthalmologists I have ever met! I have been seeing him for years. He did my LASIK eye surgery, and I continue to see him for my annual check-ups. He is also the ophthalmologist for my family. He is a great community member and sees a diverse range of patients. He dedicates his time to you and makes your eye health his priority. I recommend him to all my family and friends. At certain times, his office can get crowded and the wait can get lengthy, but if you make an appointment, you should be okay. His drop-in clinic is often a longer wait. In all, Dr. Rose is a physician I absolutely trust with my eye health. No complaints from me! 20/20!! read more

Love how they make sure patient's appointments are on time unlike other clinics. Treated me nicely and respectfully!

Wonderful!!!! So polite and nice, Great dr!! Very explanatory, totally the best place to go go Outstanding customer service !!!!!!! THEY HAVE PURPLS GLASSES read more

Even though the wait can be tedious at times,the efficiency and professionalism of the staff and doctors is very good...I like the rapport... read more

Dr Helen Le was awesome. She was very helpful & gave me tips on things I can do to treat my dry eyes. Definitely would recommend Dr Helen to my family & friends for routinely eye check ups. read more

Lovely folks. Really appreciate them. Very down to earth, no frills, relatively affordable, and with a good location.

Thanks Dr. LISA , you are so kind ,professional and charismatic, my wife is so happy and can't thank you enough for taking the time during the examination of her eyes , considering that she has advanced glaucoma. We definitely put our trust in you and all the professionals of Acuty eye group. read more

If I could give zero stars I would. I visited the Lincoln Heights location one year ago to acquire medically necessary contacts. While my experience with Dr. Melody Kim was positive all other aspects of the visit was abysmal. The wait to be seen was nearly 40 minutes for an 8AM appointment with no other patients in the office, supporting staff was rude, failed to provide clear follow up and check out instructions, and mishandled both my contact prescription and fulfillment as well as my wife's glasses order. I waited over two months to receive my contacts. The order was only filled after I managed to get the cell phone number to an owner to have him fix everything. My wife's lens prescriptions were filled in the wrong eyes. Over one year later and we still get bills claiming that we're being sent to collections for charges we should not have incurred. We have spoken to multiple office representatives who claim that our account balance is $0 but refuse to provide us with paperwork reflecting that. Even if you are desperate for an appointment, it's not worth gambling a year long headache and subpar customer service. read more

When I called to make an appointment for the same day, Nicole helped me find something with right away. She was very friendly and helpful and I appreciate her pleasant attitude. When I arrived at the doctors office, everyone was very friendly and welcoming as well. The girls who checked me in were very professional and thorough and I didn't have to wait long. Once my pupils were dilated, Dr. Chen came in and asked me about my issue before doing anything. He then thoroughly checked my eyes and prescribed medication to help me. He made sure all of my questions were answered before leaving the room. He also made it clear what the follow up would be. I'd recommend him and his office to anyone. I was in and out in under an hour! read more

Dr. Perez and Dr. Rose are good Ophthalmologists. Dr. Rose is only available saturdays unfortunately. Always come here for my bad allergies or infections in my eyes. They are extremely sensitive. Wait time is never an issue for me because I come first thing in the morning. Customer service at the front is no bueno. read more

Great place. Staff is very pleasant and professional. Dr Davis is very professional. Dr. Perez is very nice, thorough and professional. The ancillary staff are very nice. I have had only positive experiences being examined here. read more

I may have been quick to say the initial part of my visit was murky, hahaha, I got it, Or for that matter not clear. But after interacting with Dr Perez I was quickly content and very comfortable with her. I did my research on her and totally approved of what I read about her, and to know she is a fellow photographer was just the icing on the cake. She knows how important my eyes sight is to me. She was very courteous with my many many questions, I ask a lot of questions... Overall it's been 20 years since my last eye appointment and coming back to clarity, hahaha I did it again ... I'd say that I'm glad it was Dr Perez to re-pop my glasses's cherry. I'm gonna have glasses again and I'm actually exited to have them as a fashion accessory moving forward. I have a clear picture of what I want as far as frames too. C'mon why aren't you following me already. read more