Had a 3 o'clock appointment and came in on time. Reception didn't wanna bother asking anyone to…read morecheck in. Sat here over 30 mins and ask them how long does it usually take. She definitely gave me a dirty look and said soon!! Thru out the whole time they never look at the check in clip board. To be honest. It seem like they didn't like there job at all and was force to work.

AVOID AT ALL COST!!!…read more Get yourself ready to be in a disorganized place, long hours of waiting, people speaking on the phone (screaming on speakerphone). The guy at the front desk acting that you are not there in front of him trying to get information. My appointment was at 2:30, and now is 4:05 and I still waiting to get my injection. Avoid this place if you need to do something important later.

I have seen Michael Urban PT for two different problems he has help me with my first one on my left…read morearm. Now he started working on my back I have Sciatica. on Tuesday I went for therapy with severe back pain. After he finished, I walked home feeling like a young women and am over 70. I will be seeing him for 14 more therapy. He explains everything he is doing and makes me feel so comfortable. Great PT.

From the owner: Pain Management, Interventional Pain Management, Physical Therapyread more

I am looking for a foot massage for my tired feet today and saw their led light sign written…read more$10/hour. I guess can give it a try. We are 2 persons, after we seated on the chair they came with a pail of warm water to soak our feet. The masseuse told us that the charge is $10 per hour and tips is minimum $15! Okay fine, that is a little more than I expected. I don't mind if I can get a good service and soothe my pain. AMBIENCE - Do not expect a good and relax one. There is no music and the chair is old. Actually I sat on a tear PU leather chair. MASSEUSES - Too much talking to co workers side by side. And the strength and skill is not what I am expected. And, I don't think it is the right way to massage my right feet twice and left feet once ?! For my knowledge it had to be balance both side right.. so, please time yourself for about 15 mins x 2 for each side, be professional.. CLEANLINESS - Big towel was old and the shelf beside me was dusty. Overall so so, I don't think I will go back, I want a proper massage and relaxing place.

HORRIBLE PLACE! No stars!! They say it is an hour long massage but they only massaged for like…read more35-40mins! (Set an alarm when you go there) When we asked them why it was not an hour long they said soaking our feet took away 5mins!!!!!!!!! Absurd! That still didnt equal an hour! Then they force you to pay $20 tip on top of that!!! I was with my mother and was ready to walk out when they grabbed my mother's arm violently demanding that we pay tip!!!!! They are lucky i did not call the cops! The place is nasty. It is so filthy. The massage chairs are so dirty and every one of them is torn with holes and very worn out. Also, when they were done with the massage, they re-folded the towels they just used on our feet and placed them back onto the rack with the other "clean" towels!!! Horrible! I would not recommend this place to anyone!!!!!!!!!

Maybe they have turned over a new leaf ... I was surprised at the amount of negative reviews when I…read moredecided to leave this very positive one. My 87 year old mother was there as a short term resident (approximately 6 weeks) after a hospital stay. The nursing staff on the 4th floor was responsive and the nursing supervisor Chris, in particular, was so kind to my mom. Other staff on the 4th floor were also kind, which I observed during my visits with my mom. The volunteers, the admissions staff (in particular, Cory) and Ms. Park, the head of Social Services were also really great. I did not have any issues with being able to visit my mom. My mom left there in much better shape than when she entered and I'm so thankful for that result. I can't give 5 stars because I learned after my mom left the facility that they wake up residents at 4am to take blood or other samples if they need lab tests. Apparently the reason for that is to gather samples for when the lab opens. That was the only negative thing my mom had to say about Union Plaza.

I am writing this review with a heavy heart and a deep sense of urgency to warn other families. My…read moregrandmother has been a resident since April 2025, and our experience has deteriorated into what I can only describe as a nightmare. For months, we have raised concerns about her care. She has repeatedly expressed feeling mistreated by staff. We would often find her with a completely full diaper and swollen legs. When we pointed out small, unexplained marks on her body, staff routinely dismissed them as "old skin that bruises easily," showing no curiosity or concern. Most alarmingly, my grandmother has stated multiple times that she is scared of one particular nurse. My mother witnessed this nurse handling her roughly and responding to simple requests for assistance with a clear and unprofessional attitude. Our concerns about this individual were clearly not taken seriously. The situation reached a critical point this week. We last visited on Wednesday, December 3rd, 2025, and she was fine. When we saw her today, December 6th, she was covered in injuries: a black eye, a busted lip, scratches on her neck and arm, a bump on her head, and widespread bruises. She is complaining of head and wrist pain. This did not happen gradually. The facility's response was utterly unacceptable. No one had reported any incident to us. The on-site manager, Mr. Kumar, claimed to know nothing about it, despite being present over the preceding days. He appeared careless and dismissive of the severity of the situation. We had to forcefully press the issue to even get the name of the Certified Nursing Assistant (CNA) assigned to her during this period--the same CNA my grandmother fears, identified as Kimberly "Monique" (last name illegible, as Mr. Kumar only scribbled it). When we insisted on immediate medical attention, the facility prioritized their internal paperwork over my grandmother's well-being, causing a dangerous delay. We ultimately had to call 911 ourselves to get her to the hospital. This is not just "bad care." This represents a systemic failure in supervision, accountability, and basic human dignity. Clear signs of potential neglect and a resident's expressed fear of a staff member were ignored, culminating in a shocking and unexplained physical trauma. BEWARE of this facility. Until they demonstrate a complete overhaul in management, staff training, transparency, and accountability, I cannot in good conscience recommend them to anyone. Our family is now pursuing all available avenues to ensure this is investigated fully. We will update this review as we learn more from medical professionals and authorities.

I had laser cataract surgery by Dr. Suzanna Ariani here last week. I had noticed the small sitting…read morearea by the entrance and assumed the procedure rooms were upstairs. I was quite mistaken. The facility goes back 220 feet from the front door and has a large recovery/preparation room and a procedure area of equal size. Having worked in a major hospital, I am aware of various rules to be followed and was pleased to see them here. I was frequently asked my name and birthdate and everyone identified themselves as to being a nurse, physician, etc. The procedure I had sounded worse than it was and I am looking forward to having my other eye done in a few weeks.

My daughter just had a dental procedure there today with Dr Jaffa. Where do I even begin. Went in…read morethe receptionist (Caucasian girl) was the only experience that was pleasant in this whole place. The Dentist immediately came and recommended we take out my daughter's 4 front teeth and both bottom molars on two sides (8 extractions ). I repeatedly informed her I wasn't here for extractions I was there just for cavity fills (what me and her original dentist spoke about) . After her insisting and me not allowing her to even do the procedure she took a look again at my daughter's teeth and THENNN decided that we need 2 crown on the bottom. So instead of two crowns and two fillings we found out my daughter's bottom teeth had 4 metal crowns without our knowledge. That wasn't even the worst part. After the procedure the doctor informed us our daughters is out of the OR. I kept asking to see my daughter before she wakes up so she at least sees me or my wife's familiar faces. She's 4. The nurse kept telling us it's not time. Even after 1 hour. After the 3rd attempt to see my daughter they came and called us and I went to see my daughter terrified. When we got in the car she told both of us that the nurse (African American older lady) had "accidentally" taken off her breathing tube and that hurt her. Wish she would've told me earlier I would've had a few more words for the nurse who didn't let me see her immediately after her procedure. Imagine your kid waking up in pain to an unfamiliar face. I told her that my wife is also a nurse so she could help her care for after all it's her daughter. She scoffed and rudely told me that when her husband has a procedure she lets the nurse do her job. Comparing a grown ass man to a 4 year old scared little girl. Insane and highly inconsiderate. On Top of allllll of that. The icing on the cake is when I got to the parking lot and 5 hours and 5 minutes had passed and the parking lot attendant told me I should've came 5 minutes earlier so my parking receipt could've been validated. I called the clinic spoke to 2 people to no avail. I paid the 10$ and vowed to NEVER EVER RETURN to this clinic. DO NOT BRING YOUR CHILDREN TO THIS PLACE!

Dr. Rances has been my pain management doctor for the best part of five years. I recently changed…read morefrom his previous practice to his new private practice. Dr. Rances is an expert at what he does. I have yet to leave his offices feeling less than heard and much better than when I went in. He does the majority of his services onsite, so if you need an epidural it can be done quickly and with minimal fuss. Friendly staff and handy communication methods like text messaging that drop into real people so you can get a real response, make the new office a pleasure to go to. I'm the worst kind of patient. I have a little knowledge and push for things. This can be problematic for the doctor as I often come in knowing what I want. While Dr. Rances does not always give me what I want (because what I want is the wrong thing) he does always do what is needed to make me feel better. Take any of your pain issues to him and he will find a way through. He will get you moving to the best of your ability. Just put the work in and you'll get much better, very quickly.

From the owner: About Us Alexander Rances, DO, provides interventional and…read moreholistic treatments to patients at Integrative Pain Management of NY, with two locations throughout New York City in the Chelsea neighborhood of Manhattan or the Flushing neighborhood of Queens. He is board certified in Anesthesiology, and Pain Medicine with a special interest in regenerative medicine. Prior to his medical training, Dr. Rances practiced acupuncture and traditional Chinese medicine for several years. His unique background allows him to apply the latest advancements in interventional techniques alongside more holistic concepts such as acupuncture and osteopathic principles. He was even featured on a "Good Morning America" segment, discussing drug-free treatment for pain. At Integrative Pain Management of NY, the goal of Dr. Rances and his team is to improve the quality of life of his patients using proven and evidence-based medicine, including acupuncture, physical therapy, massage, chiropractic, and when necessary various interventional procedures. Some treatments include epidural steroid injections, nerve blocks, radiofrequency ablation, platelet-rich plasma (PRP) injections, and spinal cord stimulation. Using this multimodal, integrative approach, Dr. Rances hopes to help patients seeking relief from a variety of painful conditions including joint pain, tendonitis, back pain, and neck pain...

Ive been coming to this office for over a year. Never wait long, clean, girls are nice . The nurse…read moreis very informative and Dr. Races is awesome. I highly recommend.

From the owner: About Us Alexander Rances, DO, provides interventional and…read moreholistic treatments to patients at Integrative Pain Management of NY with three locations throughout the New York area including offices in Chelsea, Flushing, and Long Island. Board Certified in Anesthesiology, Pain Medicine and Acupuncture, Dr. Rances has nearly 20 years of experience treating pain. Prior to his medical training, Dr. Rances practiced acupuncture and traditional Chinese medicine for several years. His unique background allows him to apply the latest advancements in interventional techniques alongside more holistic concepts such as acupuncture and osteopathic principles. He was even featured on a "Good Morning America" segment, discussing drug-free treatment for pain. At Integrative Pain Management of NY, the goal of Dr. Rances and his team is to improve the quality of life of his patients using proven and evidence-based medicine, including acupuncture, physical therapy, massage, chiropractic, and when necessary various interventional procedures. Some treatments include epidural steroid injections, nerve blocks, radiofrequency ablation, platelet-rich plasma (PRP) injections, and spinal cord stimulation. Using this multimodal, integrative approach, Dr. Rances hopes to help patients seeking relief from a variety of painful conditions including joint pain, tendonitis, back pain, and neck pain...