I could barely turn my head this morning, my neck was so stiff and sore. I thought I'd get a 20-…read moreminute neck (chair) massage, but watching some of the work being done on other clients, I decided on a 40-minute table massage instead. I knew my body needed it. Jack was very good, very intense...almost rough, but not. I knew he was getting to things that needed the pressure, even though it was somewhat uncomfortable. I'm feeling so good right now, an hour later. I know I'll sleep well tonight.

Jack (I think it's his name) is OUTSTANDING! I'm visiting from out of town and hope to find…read moreanother Jack where I live!! Originally I wanted a 30-minute session, but quickly increased the time to an hour once he started! He does a deep pressure which I prefer. I walked in without an appointment and didn't have to wait.

Now that the case against me was dismissed, I can finally leave this review. I hate leaving bad…read morereviews, so when I originally went in July 2021 and had a bad experience, I wasn't planning to publicly share about it. However, the terrible experience that followed led me to need to share this here to hopefully prevent others from experiencing the same. tl;dr: Doctor was rude, made me feel uncomfortable, the science is against xrays for most chiro patients, they screwed up billing/insurance, then sued me for it. Look up Dr. Holland on dhp.virginia.gov In July of 2021, I had twisted my ankle and was receiving care from Ortho VA (who I'd definitely recommend!), and that was going so well I wanted to see a Chiropractor to make the rest of me feel just as good. I saw the good rating on Google, but unfortunately did not read much further. I called them up and they gave me a same day appointment. Now, since this was nearly 2 years ago, I'll have to describe the rest as best as I can remember. When I arrived, I wasn't sure I was in the right place as the building seemed almost abandoned from the outside. Once inside, I had to wait for quite a long time even though I was on time for the appointment I had made just an hour earlier. Dr. Holland was quite rude the entire brief time I spoke with her. I was sent to get x-rays, which most science shows is not recommended for chiropractic care unless an injury is suspected. The only thing I enjoyed about the visit was the massage, but even that was not worth everything else that went down. After my visit, they tried to convince me that I needed to come in multiple times per week. Of course, that was definitely not true. I never returned and I'm doing fine now. In September (nearly 2 months after my visit), they sent me a bill for ~$40 after insurance which I paid 2 days later. I thought that'd be the end, not a great experience but oh well, I'd move on with my life, but no... After that, I didn't hear from them for quite awhile until they sent me a bill for ~$350. I called to ask about this, and even though I had just received it from them, the employee said it was "a good thing I called because she was just about to drop my paperwork off in court." I spoke with my insurance, and they told me to have them reprocess the claim, so I told them that. From then on, I did not respond to their many phone calls, because there was nothing else I could do. Fast forward to this year, and nearly 2 years after my singular visit, they filed a warrant in debt against me for the alleged balance. When I went to court to disagree with this, I was horrified to see that I was one of many cases they had that day. Unfortunately, only 2 other folks showed up, so the remainders had default judgements entered against them. Me and one other fellow wanted to argue against the alleged debt, so we had to show back up to court today. Of course, both our cases were quickly dismissed. They had sent 1) an employee 2) with no personal knowledge of the situations. After talking to the other fellow, he told me he had paid cash at time of his appointments, when months later they also claimed that he owed them money. This unfortunately seems to be a pattern, as many yelp reviews say the same, and Dr. Holland lost her license many years ago for similar behavior, which is publicly available information. In summary, I'd highly recommend you not do business with this company. I'm so glad for this finally to be over nearly 2 years later. Going there was truly one of the worst decisions I ever made. I honestly think the only reason they have good reviews is because they constantly mail anyone who's ever gone there (including me, who they actively had a suit against) to leave them a google review for a chance to win something. If anyone else has been sued by this business: stand up for yourself! Don't be intimidated to show up to that court date. The judge will decide the truth, but if you don't show up then they automatically win.

Came in having issues with pain in lower back and in my neck and shoulders. After one adjustment I…read moream already feeling better. The staff are nice and friendly. This is my first month and so far it is going well.

edit: I'm editing this review to reflect the outstanding efforts that Titi put in to make this…read morecorrect. She went out of her way to make this right and I really appreciate it. My experience at the salon was excellent outside of the original issue which has now been resolved and I will return! Thank you Titi!! original: I'm really disappointed with my experience here. My mom purchased a $100 gift card for me last June and was only given a receipt--no physical card. When I came in to use it, I was told they could not honor it without the plastic card, even though the receipt clearly shows the purchase. I spoke with staff and asked if they could look up the transaction or reissue the card, since it had to be activated at the time of purchase. Unfortunately, they refused to help or offer any solution. I understand businesses have policies, but this situation appears to be an error on their end, and there was no effort to resolve it. I essentially lost $100 because of this. I would recommend double-checking that you receive a physical gift card if you purchase one here, because the receipt alone may not be honored.

This is one of the prettiest salons I've been in. It's sparkly, spacious, clean and has pink, gold…read moreand beige atmosphere and it all ties in nicely. There are butterflies, orchids and cherry blossoms wherever you look. Beyond that, the service is exceptional. While Kat was working on my nails, two different ladies asked if I would like something to drink, water or soda. Kat did a fantastic job on my nails! I wish I lived here so this could be my home salon!

I have been a frequent client of Essential Drop Zone for several years. Mary is very polite and…read moreprofessional. She has many years of experience and she is very thorough during massages. The spa is quiet and very cozy. I highly recommend Mary and the Essential Drop Zone!

From the owner: Book your couples massage now!read more

Beautiful facility that was clean and offered friendly services. It was the most relaxing massage…read morethat eased my back pain and has helped me sleep more restfully since the appointment, which was a month ago. I especially appreciated the very caring and professional therapeutic massage. It's nice to experience quality service. Thank you, A!

From the owner: Professional Massages for both men and women read more

My husband took this massage place for me to get a deep tissue massage and it was a very nice…read moreexperience. I personally LOVED that it was very minimal talking (I really dislike to talk when trying to relax lol). The massage was very professional, great deep tissue massage. I felt healing and care! Definitely recommended and will be coming back here. I have tried about 6 massage places around here and this one is my favorite so far- just great and quiet deep tissue massage ‍

Fabulous experience! Highly recommend. We had booked at another massage place that messed us our…read moreappointments, so ended up booking here last minute (because they had a cancellation). I got one of the best massages I've ever had. A solid 60 minutes of total relief! Left feeling fabulous. It's also super well priced and family-owned!