Booked my rental through CAA and arrived on location within 30 minutes of the interview,…read moreunfortunately the reservation had not been sent to the from CAA yet and i was worried i would not receive my rental in time. However the owner came onto the location and was very accommodating, he made sure to match my price rate with CAA and create an identical reservation. The second issue was that there were no cars at the location, we were at, the owner personally drove me to another location, on Main st east in a very nice jeep. When we arrived they had found that they still needed to clean the freshly returned car before it could be rented to me. As a show of compassion he immediately upgraded me to the very same jeep he drove me in, at the matches rate originally quoted to me by CAA and apologized for the hassle. All in all, the owner, Steve, could have simply turned me away and referred me to another franchise, but instead he took it upon himself to create a path for me to rent this car, a random customer. Thanks Steve. Thrifty, you guys rock!

I bought my husband a 3 hour package for his birthday. He and his friends learned about this place…read moreat the annual Car Show. 2 of his friends had already gone together and I knew he'd love to have a go. When I went online to book, the site was a bit clumsy to find exactly all the information I wanted, but I eventually figured out what I needed. There are various packages available, from 1 to 6 hours. The 6 hour package includes dinner at a waterfront restaurant. I settled on the 3 hour package just for him, as it's quite expensive. (I don't doubt it, I don't want to know what they must pay for insurance on those cars for these excursions with customers off the street!) I did find it a bit annoying that a quote of $329 became over $564 what with an additional fuel charge and credit card processing fee. (How else does anyone pay for this?) There are discounts for additional people buying the same package. When you go for the experience, you are paired with another driver and take turns. For the 3 hour package, my husband had 6 supercars in the lineup to drive. There was a Ferrari 488 GTB; a Porsche Carrera 4S; an Acura NSX; a Mercedes AMG GTR; a Lamborghini Huracan; and an Audi R8 V10 FSI. These cars were clean and in good condition. The licence plates were crazy new, like DB and DD starting letters. It's just the drivers in the car, no staff inside. Prior to your experience, the staff give a walkthrough of do's and don't's, tips, and provide each driver with their own memory card to capture pics and videos of the experience. Cool! We were running late due to brutal QEW traffic. I called along the way and left a message, which was promptly returned. The staff advised that as long as we made it within about half an hour of start time during the orientation session, we'd be fine. Luckily for us, we were well within the orientation and didn't miss out. The staff also had me complete my husband's registration on his behalf so he didn't miss out. Good thinking! The staff do lead in a separate vehicle for the route, which is public roads around Stoney Creek. You don't pass other drivers and stay in "formation" so that the switch from car to car can be made easily along the 5 checkpoints. There was a pit stop at a local Tim's so everyone could stretch their legs and take a break. My husband totally loved it, saying we'd be buying a Porsche 911 the next day. The lead staff joked he had too much fun. That's the point, right? While I waited, I was able to sit inside the nicely air conditioned offices, where the staff offered snacks and coffee or water. He made the coffee for me, which was nice. There was some merchandise as well. If it weren't so expensive, I'd have loved to go along with and try it as well. In the meantime, my husband was thrilled and had a great time. Totally recommend to anyone who loves exotic cars and having a good time.

shoutout Wes and Kevin - amazing run, totally coming back. DEFINITELY book the 6hour tour it's…read moretotally worth it

They gave me a car that smells like shit, the car was very old and smell of BO all over, i caught a…read morevirus and got sick from the vehicle and i had to take two days off to get better... the add salt to injury, i am a returning customer!!!! Now I won't be returning i am sure of that

Rented a car with them for 10 days or so over Christmas. Great experience, great prices, and the…read morepeople there are SUPER nice. Highly recommend them. (And, they don't gouge you if they have to fill up the car - they charge pretty much the same price as gas stations do.)

One of the worst experiences I have ever had as a consumer. I made two vehicle reservations which…read morewere confirmed at the Plains Road branch. I went in to check on something in regard to the type of truck I rented, and they informed me that despite the fact they they confirmed the reservations, they don't allow their vehicles to be dropped off at other locations and that there was an additional charge for $2000 for each reservation. The branch manager 'Michelle' did nothing to help the situation and referred us to customer care. Customer care in turn told us that since 'Michelle' is the manager at that location, she was the one who was supposed to deal with it. Ahhhh, the old:' It's up to head office', or 'We are just a branch...there's nothing we can do.' And then when I realized she essentially blew us off by telling us to call the customer care centre, she refused to take calls and emails from me. Amazing service! Can't say enough about the professionalism! - NOT These guys literally knew that we had already purchased airline tickets and booked labor to help us move in conjunction with these reservations and told us that those costs were our problem. Guys....Discount has an 'F' rating on the better business bureau.....they were fined $700,000 for deceptive business practices.....this is how they dealt with me in real time. Avoid!!!

Usman is a great host. He was avaialble on call the whole time for any issues / queries and we had…read morea simple process for the documentation....everything was explained clearly....We rented the RvR....the car was clean, well maintained and pretty new. I would definitely recomend using the serviecs of Expert Rent-A-Car. Very happy and will go back again.

From the owner: Expert Rent-A-Car is always open for you - call us anytime to see if you're eligible for our free…read morerental drop off service. Our fleet includes brand new - fuel efficient vehicles with the latest technology to help keep you and your loved ones safe. Whether you need an SUV, or a Compact Sedan, we have what meets your needs. Call us when you need a vehicle, whether its for a weekend getaway, or for insurance replacement. Insurance replacement rentals are directly billed to your insurer to help make a stressful time a little easier.

Good day: I had to…read moremake a last-minute rental with AVIS on Speers Road in Oakville - There was a surprise with my vehicle - the windshield wiper fluid motor was shot - not working at all As I was traveling in winter in Quebec, I couldn't even drive the car to an Avis dealer due to the weather.. so had to pay for the local mechanic in this small town to replace it The reason for this review 1. 5 stars to Syed at Oakville Avis - Speers Road who was understanding to the disruption and cost to me for the repair and he advocated with Avis to reduce my weekly rental charge - Syed was very sensitive and humble about what had happened and has great interpersonal skills. He and Avis could have said - why didn't you just phone Avis - but I was in a small town an on the first day of my vacation and chose the repair route.. 2. A lower review to Avis in general - how is it that a one-year old Jeep Wagoneer has a wiper motor that was clearly damaged - along with wires ? This was not the result of me being in an accident - this was the state of this car that I picked up - You might be curious about this one -

I just rented a car for a drive to the States. I had an excellent experience with the Avis car…read morerental on Speers. The service was great, the car was great, and the whole process was very easy! I highly recommend this location if you are looking for a rental car!

My services with this company has been very good. I respected them the way i wanted to be…read morerespected. Everything was always resolved if ever was a issue in the city. Its not my first time renting from this company. Im a repeated customer cause i enjoyed the great service.

I never thought that enterprise uses a vehicle with over 82000 kilometers on it which smells as if…read moresomeone has thrown up in it. Budds BMW organized a rental for my X6 which is for service with them and I got such a vehicle from Enterprise! never thought a reputable rental company would rent out such a garbage and make money of it.

This is perhaps the worst Enterprise location of all. If I could give negative stars, I would. I've…read morebeen dealing with Enterprise for more than 25 years, and this place is beyond help, the worst of the worst. I have NEVER received such poor customer service, ever!! I had reserved a full size SUV 4x4 for the family day weekend on the Monday prior. I was called and confirmed on the Thursday. Friday I show up to pick it up, only to be told that it is in the shop for tires. Seriously?? The manager then tried to give me a smaller SUV with a broken rear seat. Say what?? He then offered me a mini van claiming it had all-wheel drive. We went to Huntsville for the weekend, and proceeded to get stuck in the snow. Guess what? No all-wheel drive!! Further, due to my dismay, he offered a discount for taking the minivan and for the issues they had caused. I never received the discount after several calls to the manager. Full charge was made against my Visa. This was straight up lies, and fraud! I also never received the rental agreement, even after 2 calls made on my way north. I have never driven a rental before without a copy of the agreement. If something had happened during rental...... All talk and no action, this manager is a full on liar!!! Keeps agreeing with me and then does nothing. Even after calling head office, they wanted to pass me over to the local manager!!! Are you kidding? He was the problem!! I have escalated the issue now, and hope to hear back from someone at HO. But I'm not holding my breath! Avoid this location at all costs!