Would give 0 stars. I intentionally waited until I was contacted to post this review…read more I called on Monday, Dec. 7th to schedule an appointment for 8:30am Wednesday, Dec. 9th. The appointment was confirmed over the phone. I was attempting to get a COVID Test done. I arrived about 8:05am Wednesday morning to allow time to fill out paperwork, get "checked-in" and follow proper protocols. After taking my insurance only, I was told that my test would be done in my car and that I would need to wait for a call from one of the nurses to get in the car line. I was also told the nurse would take my paperwork that I had filled out. At 9:30am, I had not received a call, so I called back just to verify that I was supposed to be waiting in my vehicle and make sure I didn't miss anything. I was told again to wait for a call. I continued to wait until 10:30am and never received a call. My paperwork was still in my possession. I drove into the car line, and asked one of the nurses, whom I had NOT spoken to before, if I made a mistake and that I had not yet been called for my appointment that was scheduled for 8:30am. She informed me that because I scheduled with such short notice (two days prior) that my appointment was being treated like a walk-in and that appointments made with that timeframe don't really count. She then said, "I'll go ahead take your paperwork and just wait for a nurse to call." I called another physician while still waiting (First Physicians/Wendover Family Medicine) and was able to schedule a time at 2:15pm, SAME DAY. I left this office just before 11:00am, nearly THREE hours after my scheduled appointment. I NEVER RECEIVED a call/text/email from ANYONE at this office until TODAY, December 18th. 9 DAYS LATER. I received and missed a call TODAY (18th) @ 12:17pm and called back @ 12:20pm. 3 minutes later, the person that contacted me was: "Unavailable and out to lunch and we'll have her call you back." I waited until 3:00pm for somebody to call back. Still Nothing. I initiated a callback MYSELF @ 3:13pm and was met with another, different contact. I simply said I was returning a missed call and gave my name. I was told, "Oh, they were trying to figure something out but they got it taken care of." I quickly mentioned that I TRIED to visit over a week and was never seen or contacted. She said "Yes, that's what it was, sorry about that. Have a good day." Zero remorse, zero effort, zero service. Seriously, go somewhere else.

I came in because I had a sinus infection. It was a walk in and I was a new patient. They take…read moreyour picture which i was not ready for at all. other than that the Dr I had was nice and informative. They have several doctors in this office. They are right across from Odessa Regional Hospital.

Be prepared to wait if you are not one of the concierge patients, but the wait is because he treats…read moreyou like a person not an income. I like that he actually listens and doesn't run you through an assembly line.

He is very polite and trustworthy. He's a great doctor office staff is always politeread more

Dr Bonnie Carter she's the best and she listens and knows her stuff . I moved to Odessa 9 yrs ago …read more I needed a family Dr. went to a few of them be honest they al sucked I found 1 then a few months poof gone. Found Dr Carter about 6 hrs ago she moved around and I followed. Why because she's that good so if you want a extremely kind knowledgeable Dr. . Dr. Carter is the best.

Dr. Carter has been my primary care physician for two years now, going on three. She is by far the…read morebest doctor I have ever experienced. She patiently listens, educates, and asks questions in a non-condescending way where I never feel she is in a hurry to rush me. I always leave my appointments better Informed and confident all my medical Issues have been thoroughly addressed. I am retired and traveling. I drove 12 hours and got a hotel room just to keep this appointment. Will gladly do so again if necessary for my next appointment. Good doctors are hard to find and she is a keeper.

My dad was patient with heart Dr and loved him. My mom after dad passed stayed with this Dr and His…read moreWife. I have been with her to see them at old location and now the new building. They are great when we are face to face, mostly. The wife is harder to talk to and she seems irritated when having to speak to me about my moms care. I am her caregiver, she lives with me and I cook, clean and care for her ever day needs but the Dr. doesn't care to hear me out most of the time and that is not good. My mom had dementia and the Dr will ask her questions she can not remember and can not fully explain, so when I step in to help the Dr seems aggravated and rolls her eyes or ignores me. I left room once because I was upset and how she treated me. I don't care about Me as long as My mom is happy, so I continue to take her with them. Heart Dr. seems to listen to us more and seems to care more. But when it come down to calling the office, getting prescriptions filled it takes forever to get things done. They order test but rarely call us with results. I have to wait a few weeks, call and call and leave message after message to get them. I have had to go in and speak to the front desk to get across to them that my mom needs meds filled or to know out come of lab and test. I wish they would just get back to my mom and treat our questions and concerns better.

Husband and wife practice. They took over practice for Dr. Perlman. I've used this physician for…read moreover 15 years but have had the most issues with getting things done after the visit over the course of the last year. I can't ever get them to call in prescriptions they require me to take timely. My husband was prescribed antibiotics, however, by the time they called it in, he didn't need them anymore. Referrals takes weeks and the excuse I get each time? They are short handed. This is the second time I've made it to the scheduled appt and had to leave because the referral was not called in. This latest one... I've been waiting for a week and a half. Spoke to the dr himself who also said would get done but hasn't. Last info received... it will get I Done today. They continue to see patients but fail to follow through on patient care after the visit. I do not recommend anyone going to see these physicians. They have no control over staff or office process. I've requested to speak with an office manager and all I get is that he is out of the office and will not be in until Friday. I will be switching my primary care physician.