1. Courtyard Family Practice

1. Courtyard Family Practice

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Midland, TX

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Courtyard Family Practice

3.2 (6 reviews)
Closed 8:30 am - 5:00 pm
Updated 3 months ago

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Cheryl Vallie, CFNP

Cheryl Vallie, CFNP

1.0(3 reviews)
0.4 mi

Cheryl is WONDERFUL! She is very attentive and listens to everything you have to say. She spend the…read morecorrect amount of time with you, is thorough, and quick. I would recommend her, hands down, to my friends and family. Now, with that being said.... The front office staff, for lack of a better word, is AWFUL!!!!!!!!! These women are extremely rude. I waited to see Cheryl, for an hour! Then, after my my exam, I waited at their "window" to pay for 30 minutes. Checking out should never take this long (I would know, I worked at a doctors office for years). The two staff members helped people behind me, while I stood there... Waiting. I waited there, to pay and to also receive my prescriptions... After being so patient, I ask them about the prescriptions, and they replied "they will be called in"??? I explained to them, calmly, that I had not told them which pharmacy I preferred. They looked straight at me, and helped the NEXT person behind me. Frustrated, tired (from being there 2.5 hours) and needing to pick my children up from school, I walked out. I had my husband call and talk to them, because I was too upset to speak with them. After the staff argued with him for 10 minutes, he was able to tell them which pharmacy. Days go by... And nothing is called in. We call walgreens and they have nothing, we call the doctors office and they claim they called it in??? Well, this goes on for a week. Finally, husband calls, again, and speaks with a nurse. She was very nice and apologetic and explained she, herself, was frustrated with their office staff because she never received any messages from us to call in the prescriptions. Now, they were suppose to be ready Friday for pick up. Here it is, Tuesday, and they tell us it will be ready at 4:30. Situation is getting ridiculous. Again, Cheryl Vallie is wonderful but she honestly needs a new staff. I, myself, am very close to looking for a new doctor.

Cheryl Vallie herself is a great PA, BUT her staff is horrible! They can run from rude, extremely…read morerude, negligent and everything in between. I've been waiting 4 days for return phone call regarding blood pressure meds which I'm out of. And, be prepared to wait and wait during the office visit.

Courtyard Family Practice - familydr - Updated July 2026

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