After three years of increasingly incompetent hvac service, I wanted to share a positive…read moreexperience. I had a local company come out to bid on some furnace work after the company I had a service subscription with missed something big, but they gave me bad vibes, very sales-focused. Given my track record with service pros, I decided to just tackle it myself. Fast forward to last night: I woke up at 3am in a panic wondering if I'd done it all wrong and convinced we would die from carbon monoxide poisoning. This morning I called SOS Heating and Cooling, and honestly, this is the kind of service that reminds you good people still exist in this industry. Jake came out the same day. He actually listened to my concerns instead of talking over me. He walked me through everything, put my mind completely at ease, and (here's the kicker) he's the only HVAC professional I've ever met who didn't immediately try to upsell me on seven different things. Capable, honest, sympathetic, and straightforward. That's it. That's what good service looks like. SOS Heating and Cooling has earned a customer for life. They'll be my go-to for anything plumbing or HVAC from here on out. If you're in the SLC area and need someone you can actually trust, I can't recommend them enough.

Very good and explained problems easily. I would work with them again for their valueread more

They charge $79 for a free estimate. That's not free. The $79 is likely put towards whatever…read moreservice is required but, if you go with a different company, is the money returned? Probably not.

Poor college kids who own a house here. They were AMAZING. Todd was very kind in helping us getting…read moreour AC fixed. Highly recommend their trust and service.

Mike is great and gives you an honest service. The big box store wanted to charge me a crazy amount…read morewhile Mike came over and let me know that I had a few things that I just needed to adjust to fix the ventilation issue. Absolutely choose Mike you won't regret it!

A/C started blowing warm overnight and drawing an lot of power cycling on (lights were dimming.) I…read morethought maybe my system had reached it's end. The condenser dates from 2004 and the inside portion dates from 1994 (original to the house.) So the idea that things were terminal isn't all that out there. Turns out worst fears were unwarranted. The capacitor had failed and required replacement and I concurred with him that changing the contactor was prudent as well (18+ years of cycling on & off, why not?) I called his number at 0800, Mike called at 0946, showed a few minutes later. He was done & driving away by 1030. System fixed, washed down and blowing cold air. I couldn't be happier.

Our second experience with Thurgood Plumbing was great - just like our first! We made an after…read morehours call and was able to make an appointment for the next morning. Gusto showed up as promised and was friendly and efficient! Thank you!

We had a toilet overflow and leak into the floor below. Thurgood Plumbing & HVAC sent Kevin over…read moreright away. Not only did they identify the problem, they gave us recommendations for any potential future issues they noticed with our plumbing and HVAC systems. They also provided us with at 3 options to fix the original problem plus cost options to prevent the future problems from happening. Jim (the cost guru) had excellent customer service and was so willing to help in any way he could. Kevin (the inspector) was very knowledgeable and answered all of my random questions that came from being a first time homebuyer. This is now my favorite company to go through and I look forward to working with them in the future.

I haven't personally used Absolute Comfort Heating and Air Conditioning for service yet, but I've…read morehad the opportunity to interact with the owner, Christopher Phillips, and that alone left a lasting impression. As a real estate agent, I'm always looking for professionals I can confidently refer to my clients. After getting to know Christopher, he is absolutely someone I would put on that list. What stood out immediately was his attention to detail and the genuine care he has, not just for his business, but for people. He's the kind of person who takes pride in doing things the right way, not the easy way. He is thoughtful, intentional, and very deliberate in how he approaches his work. He comes across as a true learner and achiever, someone who is always looking to improve, grow, and serve at a higher level. Those are exactly the qualities I look for when recommending someone to clients. Based on that experience alone, I wouldn't hesitate to send people his way. When the time comes that I need HVAC work myself, he will be one of my first calls.

Mustache guy is my hero! We decided to get a new HVAC…read morecompany & it was the BEST DECISION EVER! I was fed up with the company recommended by our home insurance carrier after three winters of our furnace out more than it was working, while being nickel&dimed to death, being stood up, shamed, and literally shouted at by that company... so I got a second opinion and was horrified to learn our furnace had a crack in the heat exchanger and for our safety the gas had to be shut off. The original company said they'd be back in *three weeks* to give us a quote. With freezing weather approaching, and me with a serious heart condition I was DONE! I reached out to Absolute Comfort and got a response immediately. When Carrie learned our circumstances, she offered to have someone come out that very night. I deeply appreciate her compassionate understanding. Kristopher came and evaluated the broken furnace, took measurements and assessed the situation, explained the options and made recommendations for getting the best airflow and performance for both heating and cooling in our home. It showed that he really had listened to our family's needs and concerns. We deeply appreciate Kristopher's integrity and honesty. Grateful for his knowledge, experience and genuine passion for the hvac technology. What really mattered to us the most was reliable service we can trust & quality equipment with a good warranty. It's a relief to know that Amana has a lifetime warranty. The service plan really made me happy and gave my husband peace of mind. Of all the companies we got proposals from, Absolute Comfort had the best financing, and very competitive pricing. They quickly handled the paperwork for our insurance adjuster. I was soo relieved to have someone take immediate action. Then, when an earlier install date opened up, Kristopher reached out and got us scheduled earlier. WOW! Thank you! Jon, Brycen and Rich came today and did the install for the new Furnace and AC. It was such a great experience! They each seemed to really care about the quality of their work, and showed our home care and respect. They kept us apprised of the progress throughout the day. Loved seeing how well they worked as a team. Once everything was installed, Jon showed us how to use the equipment and answered all of our questions. Shortly after they left we got an error message on the smart thermostat. Brycen returned straight away, and fixed it. No excuses, delays or run-around... just simply here taking care of it. Absolutely know we made the right choice. Tonight I sleep comfortably, warm and safe, knowing we have a team of professional compassionate people here for us if we need. Highly recommend.

My air conditioner was really struggling to keep my home cool. Was running continuously day and…read morenight. Just put my home up for sale and was going to have a showing, I needed my a/c working! After Salt Air inspected and tried to get it running better, recommended I would need a new one. They installed it within two days, just in time, and home went under contract! Thank you Salt Air! Love my new a/c

From the owner: Salt Air Systems is an HVAC company that provides top quality services for all of the Salt Lake…read moreValley. As a family owned and operated business, we specialize in installation and replacement of air conditioning, furnaces, and mini splits. In addition to providing excellent customer service, our highly-skilled technicians have the experience and knowledge to guarantee reliable results, by showing up when called and educating our clients on what they ACTUALLY need. Our mission: Ensure every client receives care and education with respect to their unique needs; we strive to exceed all expectations. For those looking for reliable air conditioning and furnace replacements or installations in Salt Lake City, look no further than Salt Air System.

I was very pleased with the service from Air Now. Great customer service and kind, polite,…read moreknowledgable repairman. In an emergency I would use their service again. Only constructive criticism I have is that they should waive the "service call charge" once they get the job. This is the first company that I experienced in my life that did not do that. Something for the company to consider.

We had another company put in a new heater and air conditioner…read more As soon as it heated up the air conditioner couldnt keep up. Jeff and Paul stayed at our house to fix the many issues for two days. We had to replace the units the other company put in. Wish we would have used air now the first time around. They are very honest and you can trust there work. Our house has never been this cool in the 7 years we have lived here. Other companies have told us we needed to add more registers in our home, but after they fixed the problems our house is sometimes too cold. We are so happy and I know their work is good and safe as we found out the other company cut alot of corners that made it unsafe for our family.

On time, knowledgeable, great price and workable. Tylor got a team right on fixing my AC no waiting…read morearound. I had a fancy van company come and give me a quote before I contacted Tylor. They were almost three times more than Tylor!! Give these guys a go at your job. I'm very happy with their work!

I had Tylor come by and give me a quote on replacing my 15 year old water heater. He showed up on…read moretime and was very knowledgeable. Agreed on the price and set up for a install for the next morning. He showed up and started to working right away. I had a nice conversation with Tylor. Based on our conversation I would confidentially say that he is a safe person to have in your home. I had him in my home alone while I was running errands. He is good with kids and animals. I have dogs and he made them comfortable with him being in the home. He is also a dog owner and a parent. I am happy with the install and his overall personality. Would I recommend him? YES Would I use his service again? YES Did I feel comfortable with him in my home? YES Did I feel he was knowledgeable? YES

To our recollection we have never posted a negative review, but our experience with Blue Best…read morewarrants one. We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance. By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs. Two independent HVAC contractors opined: -Our ductwork is in good condition. -The thermostat, furnace, and compressor Blue Best installed were not properly matched. -Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home's layout, windows, and sun exposure. Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended. Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere.

Ned from Blue Best just completed my AC start up service. Very pleased with his attention to…read moredetail including air filter check/ replacement and adjusting my thermostat settings. Thank you Ned. Also recommend Alma and Kai for plumbing repairs. Kai installed a new water heater several months ago and Alma fixed 2 leaky faucets.