Mark is your go to insurance guy! My partner and I moved to Massachusetts last year. Mark helped us…read morethrough all the RMV paperwork and helped us find very affordable policies. We just renewed our policies and he made the whole process effortless. They are a top notch group to work with!

I've had my car insurance under these folks since I learned to drive. My whole family does…read more Nice enough people work there. But I think their prices are too high with the competition these days. The internet ruined them.

Amazing people and they provide quality service. Highly attentive, communicative,and well educated…read moreon the insurance business. There's no one I'd trust more with my insurance needs.

Forget this place. It's way over priced. Whatever they give you for a price for the coverage they…read moreare offering bounce is off Amica and Geiko. I haven't been going there in 8 years and their sneaky employee calls me last week and says " Hi we spoke last week regarding you're insurance ". She knew damn well we had never spoke . No integrity here.

I absolutely love the whole team at circle insurance ! They are always so helpful & have always…read moregone the extra to get things done ! I appreciate you all !

I asked Bea to switch my insurance from my old house to my new house & continued to pay my premium…read morefrom the time I moved in last June until I realized that my insurance was never changed in March at which time I discontinued payment. I was then told my policy was cancelled for non-payment. No refund, no apology. Would never recommend Circle to anyone needing insurance.

Unsatisfactory level of Customer Service received by Steve McGraph, McGrath Insurance Agency,…read more Woburn, MA FAILURE TO IMPLEMENT NON-RENEWAL OF HOMEOWNER'S POLICY - No written confirmation of non-renewal as requested. Unfortunately, Steve McGraph's service was inadequate. I wrote and called to NOT renew my homeowners' insurance on multiple occasions. He did not consistently provide the basic professional service requested. Phone calls were not returned. Homeowners insurance NOT discontinued, and billing continued for unwanted homeowners insurance. I had been a loyal customer for many years. Now that I am not renewing my homeowner's insurance, I received a lack of responsiveness. He said I needed a LPR form. I contacted my new and current homeowner's insurance, and they know of no such form for non-renewal of homeowner's insurance. He should do his job and not renew/cancel my policy. It has been almost a month, and NO remedy except Homeowner's Insurance Company has sent letter which says failure to pay policy deposit is reason for cancellation NOT that I requested my policy NOT be renewed by notifying Steve McGraph many times both in writing and by phone. Beatrice Doyle

These are such kind helpful people. Finding auto insurance has been a nightmare and I almost gave…read moreup until I spoke to the owner Steve. They're so personable and made me feel like they actually cared unlike some big name insurance companies. They found me an amazing rate I didn't think was possible and I was insured within 48 hours. So glad I chose them

Have come here twice, both times for international driver's permits and both experiences were…read moregreat. Staff was very nice and worked fast. There was no line. Easy to get to. All around very glad to have this AAA office near me, I went to the Lowell location once and they were slammed, it was great to come here and be in and out.

I went to Tewksbury AAA to get an International Drivers Permit. The customer service was excellent!read more

My family has had Arbella insurance for years and we work with Ana Sousa. She has always been so…read moregreat, provided excellent customer service and has been so responsive. I always go to her with questions regarding my insurance and she is so helpful! Highly recommend.

I called Platinum a couple times before actually visiting. Their hours leave a little to be…read moredesired, so I had to take some time off work to get my car switched from MI to MA. When I spoke with them on the phone, they were always pleasant, that is, if they answered the phone. Maybe they were busy, I dont know, but I do know the website is straight out of 1999. (You know, back when more stuff was better, user experience be damned). Their actual place is tiny and is just a room on the second floor of a commercial building in Brighton Center. Despite the modest appearances, they were helpful and I think they did a fine job of finding me the best price. I got quotes over the phone from a couple other places and let me just tell you, just because you live in Back Bay doesn't mean you should go to an insurance agency downtown. They have higher rents and charge you more so they can pay the bills. The services are identical. So the Insurance I settled on was Commerce (no surprise) and I got a nice 'Safe Driver Discount' for not having any blemishes on my record. It's $139/yr discount. (Keep that in mind next time you need to get somewhere really really fast while making screeching left turns across traffic from the right lane). The insurance quote was something like $1080, then they gave 10% off for having multiple policies. (I added a renter's insurance policy for about $190/yr.) When I got my insurance information in the mail, they had checked my record, found nothing and given me the safe driver discount which brought me down to $841 This was getting better by the minute. And now, I hear Commerce gives a 5% discount for AAA members. Do you know how much AAA costs for one year? $48 in MA. $48! I havent done it yet, but if I get AAA, there's an $11 signup fee, then a $48 yearly fee. But that 5% discount I get on my Commerce insurance equals $42/yr. So the first year of AAA 'costs' me $17 and every year after I pay $6. THAT is a great deal for such a valuable service! Coming from MI, I heard the horror stories about the price of MA insurance and all that jazz. Well, I guess Michigan (no-fault) has worse insurance laws than MA because my premium was going to be $1412/yr back home and now living in Brighton, parking on a public street, I pay $841/yr for full coverage on an '03 sedan. This is an excellent price for such an important thing as auto insurance. I don't know much about how the price increases for bad drivers, but the rates presented to me were great. Platinum did a great job and offered the best price of the three places I shopped. I highly recommend them.

My original experience was ok enough, I walked in off the street and quickly set up a renter's…read moreinsurance policy. My name was misspelled and it took two followup emails to get it fixed, but I didn't think much of it. Recently I wanted to obtain a quote for auto insurance, and emailed my agent with all the relevant info about my driving record and the vehicle. He replied back a day later that he would send me a quote and that they had a RMV runner for obtaining the plates. A week later I emailed again trying to obtain the quote and received no further replies. No reply to an existing customer trying to add another significant policy means 1 star rating. I ended up going with a different agency (nearby in Cambridge, tons of excellent ratings) who replied right away and got everything set up via email before I went in and quickly signed all the paperwork.

I was in the process of buying our first home and Cristina Arruda helped me in the most stress free…read moreway. She made it easy to switch my car insurances over, becoming a member of All state with a bundle package of home and auto insurance. She took her time to check the best rates possible for us, saving us a ton of money a month. Then, when something went wrong with the billing department she went way out of her way to ensure everything was fixed properly. I will highly recommend her and her team as my customer service experience with them has been exceptional. Thank you again Cristina for caring and going above and beyond. Brittany

The agent here took our applications (home & auto) over the phone, he filled in the forms with a…read moreLOT of wrong information that he never bothered to fill in correctly. He didn't correct it even though I called many times asking him to do so. Very very frustrating. If you get the owner's family (named Wicks) then you get things done correctly. I added 1 star because they offer low rates.