Have come here twice, both times for international driver's permits and both experiences were great. Staff was very nice and worked fast. There was no line. Easy to get to. All around very glad to have this AAA office near me, I went to the Lowell location once and they were slammed, it was great to come here and be in and out. read more

I went to Tewksbury AAA to get an International Drivers Permit. The customer service was excellent!

21 year member: I am still waiting FOURTEEN hours later for a tow! I was with my vehicle but due to being with my child after two hours at 7:30 pm YESTERDAY I switched my call to I attended so I could wait somewhere safe for my vehicle. I understood call volume was high, but was told by dispatch that it would be 9:45 pm at the LATEST. Flash forward to NOW. It's been EIGHTEEN HOURS. I called all night and the last straw was when a "senior dispatcher" told me that they sent a tow truck out at 2:30 am (a lie I have a text from 4:30 am, he got off at 5:00 am) and he "couldn't move the vehicle because in the entire empty parking lot a semi truck pulled up next to my truck, TOUCHING my truck and we didn't want to wake him" when I expressed disbelief and asked when I could next get a tow if I got police to move this truck, she said "you getting a tow ain't gonna happen. There's no moving to the front of the line" When I inquired why she had such an attitude when I never spoke to her in my life, she hung up. I AM STILL WAITING FOR A TOW ALMOST 20 HOURS LATER FROM A 21 YEAR MEMBER, SPEND YOUR MONEY ELSEWHERE read more

AAA - Tewksbury - Arrived at 4:30 am NOT 2:30 as the "senior dispatcher" wanted to tell me - Travel Services Near Me - Tewksbury, Massachusetts

See all

I just hung up on my over 3 hour wait to speak to someone concerning a scheduled appointment tomorrow. I don't know how this is acceptable behavior under any circumstances. I have also been left broken down in the heat with my 95 year old mother and was told to call the police because they couldn't send anyone to my destination. So, I guess I shouldn't be surprised...still neither things are acceptable for a supposedly reputable business. read more

I went in to get my license renewed/ real ID and it was a Friday. I was the only one there and was in and out extremely quickly. I don't have any complaints. If you have to renew your license it makes zero sense to go to the RMV and wait in a crazy line for hours. Go here. It's easy, they are friendly and quick read more

Called AAA to have my car towed back to the dealership, as recent recall work rendered my car unfit to drive. I asked the representative who would be coming, as I wanted to avoid a certain company, and she indicated that I would be dealing with a company in N. Andover. Fine. Not long after, the driver called and said (among other things) he would not be "chasing down" payment, he "didn't have time for that" (the dealership was paying the difference, after the first 3 miles and said this was customary) and I needed to pay upfront and get reimbursed. I said that is not what the arrangement was w/the dealership, and he replied "I don't know what the problem is, it's a couple of bucks ($45), just pay it and get reimbursed". I told him I could not and he shouted "don't you have a credit card?!" I asked him to simply cancel the service. He was rude, loud and crass, and gave a higher mileage than AAA quoted (which also did not reflect the first 3 free miles). I called AAA to confirm that the service call had been canceled. It was. I told the rep about the horrible way this driver represented AAA, and she was apologetic. I went online to offer a review of the N. Andover towing co, and when I checked the # the driver called from, it was M&S Towing in TEWKSBURY...the very company I did NOT wish to deal with (any local knows not to deal with them)! What's going on here? Does AAA *not* know who they are contracted with? Not good! Very doubtful I will renew AAA after this experience; not worth the aggravation when this is the first time I've needed a tow, though am a paid member for many years. read more

AAA is one of the best values going, My father gave me a membership many years ago andI have had it for years and given it to all my children. Their roadside assistance is a godsend when needed, fortunately we generally have newer cars so it's not something we use regularly, but when we need it -it's there, when it's raining and we need a flat fixed, or when the battery dies - you can't beat it. The AA travel services are first class, we take about two road trips a year and although we have GPS in the car I wouldn't go without the AAA trip tick and accompanying maps. They're invaluable when you come upon a stretch of road construction that is not in your GPS and you need to find an alternate route. We have also used the travel services when we travel abroad, generally the travel consultants are very knowledgeable and help us in our travel plans. read more

I've never really had a problem at the RMV. I expect a bit of a wait, and plan accordingly. I've used the Saugus and Revere RMVs for standard license/registration over the years and really can't complain. However, once I discovered AAA are an option for many RMV functions, I've begun to use them. Typically, Reading is my go to - they're great. But due to the pandemic, many AAA offices are currently closed. I searched and found Tewksbury open - I needed to have my license renewed, and decided to make it a "Real ID." I expected a line - I got lucky, there was none. They are letting 1 person in at a time, which is not a problem to me - safety for them and myself being the priority. I was in and out within 20 minutes, the people working pleasant and efficient, and not even a week later, my permanent license has arrived. AAA is a life saver for the known reasons - roadside assistance, etc. But there are other services that make membership more than worth it. read more

Terrible customer service over the phone. It's like they try to find angry, uncivilized idiots to answer the phone. Which would not be so bad if this were not a pay service. Nobody expects to be belittled or talked down to when calling for roadside assistance, they are looking for some help which their customer service people don't provide. And that is a shame. read more

I don't know what I would do without Triple A saving my ass time after time! Not much to say but they're there when you need them and this is probably the best investment anyone could make! read more

Super helpful staff for all types of services provided by AAA. I use them for passport pics, movie passes, RMV forms etc and they are always helpful and professional. Had to take my infant child for passport pics and they were super patient and tried every possible way to get a useful pic. read more

We recently used AAA Travel in North Andover to book a family vacation and were very pleased with the service we received. Not being a regular traveler I had a lot of questions and Michael was very accommodating and helpful. Everyone in the office seems very nice and were so friendly. I will use them again! read more

Meh, I went in for Canobie Lake Park tickets. It took forever and wasn't worth the wait, only $6 off. The "travel agents" could have got off their asses and helped the young lady working the counter. read more

triple a actually makes me wanna eat ass cause they're so awful wow. like let me know when they're gonna get here cause it's 2am and i've been waiting for two hours read more

I needed an International Driving Permit for my coming vacation in Greece. Everything was done within 10 minutes. I didn't know at the time, but I even didn't have to bring required two photos and could have done it at AAA office. Anyway, it was pleasant experience - helpful stuff and no delays. Great job! read more