Tewksbury store on cold & even snowy day today but excellent help by Richie! Everyone in there…read moregreat but he did my battery with a smile in the icky weather. Highly recommend them! Thanks Richie!

Sarah at advance auto is excellent. She called a neighboring auto parts store for me and helped me…read moreto get my new battery.

Ok, here I am, having driven all the way from California, on a 6th month RV vacation. This…read moremorning our trusted Dodge Ram won't start. I called the nearest possible parts store to buy 2 brand new batteries. They only had one but quickly offered to get another one by the afternoon. I explained my situation and they offered to bring the batteries to me about 4 miles away. OMG that made things a lot easier. The hard part was getting those giant old batteries out of my huge 3500 truck. (I'm old lol) Finally got them out and waited for the delivery, wondering how am I going to get those big new batteries into that truck!! Well, as promised, here comes the nicest guy Ziggy, their employee! He drove up and looked at the truck and very enthusiastically offered to help me before I even asked. He jumped up on the stool and practically did both batteries himself. They are HEAVY! The Smith family is so thankful for Napa and especially Ziggy!

If I could leave negative stars I would....I have never been so disrespected at a Napa in my…read morelife!!! I am a lifelong patron of the store brand and have been to different stores nationwide and I have always had great service but today? Today is making me rethink that!!! I walk in hoping to buy sealant for my camper and due to a line, I walk around taking in the items for ideas for future purchases. A gentleman(and I use that term loosely) asked me in a condescending voice if I needed anything so I went to walk up to him to explain what I wanted and I raised his voice at me and said"other side of the counter!!!" Im like ok so I just stopped and talked to him where I was he then told me to go to middle isle and to the left so I walked that way...but since there were more then one middle isle I looked at the first one and he repeated himself talking down to me as if I was a child....So I found the sealant and it was all small container so I asked if this was it and he said"yep" and went back to staring at the counter.... I said ok Iv had enough and wont be back. He couldnt even give me the basic Customer service to walk not even 5 ft for where he was leaning on the counter!!! Im so disappointed and hope someone from Napa reads this and retrains him or puts him in a different department away from customers because it is obvious he does NOT want to be there!

We needed a ride to Tufts Medical Center today and based on great service provided in the past, we…read morecalled Plaza. Our driver, Richard, was beyond excellent. Arrived right on time and provided a stress free, calm atmosphere. We couldn't be happier with the service provided with Plaza. We definitely will call them again for any additional needs. Thanks Richard and Plaza.

I had a 3:00 AM pick up for an early morning flight out of Logan. Plaza Limo sent me a text telling…read moreme they were on the way and showed up a few minutes early, which was great. When I arrived Back from my trip when I stepped off my flight I had a text from my driver letting me know he was there waiting for me. In the past I've had problems with limos not being timely! Plaza Limo was on time and communicated with me prior to picking me up. I will definitely be using them again!

I had two very different experiences with Logan Express staff this morning…read more First, I want to recognize Laura Donna, who was scanning tickets. She was absolutely wonderful--friendly, welcoming, and an absolute gem. Her positive attitude at 5:30 in the morning made a real difference and is exactly the kind of customer service travelers appreciate. Unfortunately, my experience with the driver, Amy, was the complete opposite. While luggage was being loaded, I tried to place my own bag in the compartment. Rather than politely asking me to let her handle it or explaining the procedure, Amy rudely told me I was "trying to do her job." Her tone was unnecessarily confrontational and made for a very unpleasant start to the day. Laura Donna was kind enough to acknowledge my frustration afterward, which I appreciated. It's unfortunate that such excellent customer service from one employee was overshadowed by the poor attitude of another. I hope Laura Donna receives the recognition she deserves, and I also hope Amy is reminded that professionalism and courtesy are just as important as getting passengers to their destination.

Someone shared that they parked at this location and took the bus to the airport terminal. I…read moreattempted to make a parking reservation, but the option was not available. Their location is conveniently close to the highway entrance. I got lucky and found a parking spot as someone was leaving at the time I arrived. It was easy to pay for tickets, and it was a very smooth ride. The driver was super friendly and helped with my luggage (very deserving of a good tip). I was dropped off at my terminal in a timely manner. My return was really smooth, as they arrived within a few minutes of the scheduled time (which makes sense since they pick up from different terminals). Again, it was a smooth drive back and another friendly and helpful driver.

I will have moved twice in the last half of July: my first move was from NJ to MA, and the second…read morewill be from MA to DC. I won't be using anyone but Penske. My experience with Penske has been nothing but positive. I couldn't have asked for better quality for customer service and truck. The representatives were easy to get on the phone and were amenable to all the changes I had to make to my original orders (dates, credit card, and additional moving supplies). And though I could have done without the Saturday and Sunday 11am calls (from a real person!), it's nice to know that someone's working that hard over the weekend to check up on you. As for the truck, I have absolutely no complaints. It looked brand-new, with barely 3000 miles on it. The interior was clean and it was easy to drive. I felt perfectly safe despite the pouring rain on a dark highway after dusk. It was definitely very different from my friend's experience with U-Haul. It could have been a commercial for Penske. We were leaving from the same place at exactly the same time. As I was about to get on the road, I got a call from her that her U-Haul trailer was broken (it was so old that it came with a broken left-turn light, but the U-Haul folks had foisted it on her anyway). A joint was broken and scraping on the road so she couldn't even pull out of the driveway. Needless to say, she unloaded the trailer, returned it to U-Haul, and got a Penske truck within the hour. Her truck was brand-new, too. You really can't go wrong with Penske. My only tips: Get a lock and inquire about the AAA discount. It can be one of those Master locks that you used on your locker, but it's absolutely necessary. The AAA discount is worth it.

My friend and I used Penske to drive all the way from Boston, MA to San Francisco, CA. Although…read morethe representative at the Home Depot in Waltham looked as if he was still training and hardly inspected the vehicle before letting us go, I have to say that Penske rocks! That 16' truck hauled all our stuff and a car carrier through a tornado warning/sever thunderstorm in Kansas, a mountain pass in Vail, CO, and the winding roads/108 degrees of Death Valley, CA without any problems whatsoever! If it can get through that, it can truly handle anything. The customer service was excellent, the price was cheaper than Uhaul, and the truck was no problem to drive. Thank you Penske, I will definitely use this company again.