Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!

I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

Run to this place ASAP! I saved $800/year on my auto insurance by switching to a policy that Liz…read morerecommended. Seriously WINNING. The staff is super nice, cozy environment and overall great experience. THANKS AGAIN LIZ--my bank account has never been happier Also, Say HI to Jane while you're there. She's also a gem.

Delaney is the best. There are a lot of nice people who work for this agency. I've been going there…read more30 years

I've never actually met Adaias, so this review and rating is mainly for the staff with whom I've…read moreworked with. In general, they are very helpful in setting up a new insurance and changing policy types. Even though I did some homework on my end to make sure I was selecting the insurance options I needed, any questions I had every staff member has been able to answer with satisfaction. They also recommend any adjustments for areas I was unclear with, and are more than happy to find ways to help you save your monthly/yearly payments with applicable discounts. Compared to other major auto insurances in the Boston area, I haven't had any issues thus far with having my policy set up exactly how I want it to be. All staff members are courteous and I have not had any issues with them so far. Fortunately I have not had to make calls to file a claim yet, so I am not sure how claims are handled. I took away one star because I had to make a call to fix a typo in my name, and I was initially hung up because there was confusion on the policy number, which took me by surprise, but after I clarified the situation they were very helpful in fixing the issue.

They are nice and helpful enough when you can reach them - but good luck reaching them. They answer…read morethe phone one time out of ten on a good day, and frequently ignore emails. They require a good deal of hounding if you have something time-sensitive to address. It is a huge waste of time and causes unnecessary stress.

I cannot recommend this agency highly enough. After many years of living in the city and using…read morepublic transportation, I finally got my first car last year. I dreaded many aspects of the process, not least of which was insurance. But I quickly discovered this agency via Yelp and it lived up to all the 5-star reviews, and even surpassed my expectations. Simply put, they do it all for you, making the process as easy and painless as possible. After collecting my information, they found the best rate for my needs, set everything up with the insurance company, sent me the paperwork for a signature, handled the payment via credit card, and emailed me my policy. Couldn't be simpler. When my policy was up for renewal this year, they contacted me and handled everything, even finding a cheaper rate with another company. I never had to visit the office, it was all handled via phone and email. Plus, I did plenty of research on my own and could not even come close to the rates they found. The representative I've personally worked with is Kristen Soo Hoo and she is the epitome of professionalism and kindness. This place is simply top notch and I highly, HIGHLY, recommend utilizing their excellent service.

I have been working with Kristen over the past year on renters and car insurance. It has been such…read morean easy experience. She is super responsive via email and very helpful. Massachusetts is a state with a lot of hoops to jump through when moving here and she helped us navigate them very easily. We are moving again and she is once again being super helpful with cancelling our plans. Highly recommend working with this agency!!!

If I could select no stars I would. September 08, 2025…read more Liberty Mutual admitted its adjuster made a false statement against me and shared it with my then client, their insured, who then terminated the contract I had with him. Liberty Mutual refuses to retract their statement. That falsehood destroyed my career, left me homeless, and is now part of the larger homelessness crisis devastating the city of Los Angeles. Instead of correcting their mistake, Liberty Mutual and their attorney, Mr. Boos, continue with delay and technical defenses. I need your help to resolve this matter because if Liberty Mutual won't own up to its actions, a jury and the public need to know the truth. Thank you Frederick Sutton pojectbeginagain1@gmail.com

Dying A slow and miserable death and Liberty mutual took full advantage of this! The Worst…read moreHomeowners policy and WOW did I get taken over the coals! If you are thinking about using Liberty mutual I Strongly urge you not to!! Big Big Mistake!! Safe Bet To Go With Vermont Mutual or Traveler's they Won't take you for A Ride or Lie to you.Most importantly they Won't over Charge You for Months after You Cancel the policy!! Then if you want a paper Bill They Charge you $70.00 That is correct $70 dollars to get A Paper Bill! I could understand if they want to charge $5.00 extra but $70.00!!! Again strongly Advise you ship Around before using Liberty mutual!

Great agency. Been using them for years! Do all my business and personal insurance with them…read more Great service.

After 35 plus years of being a customer. My agent 's response was "yup" I would not know if you…read morewere a member of AAA unless you told me. I would think that is responsibility as my agent to ask. Isn't that what I pay you for? So with that I have chosen to move to a new agent and a new company as well.

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.