Originally I booked an appointment as a gift for my fiancé. He became a regular customer and…read morefinally talked me into going myself. I had only had one massage experience before coming here, and it was not pleasant. So I was scared. Franklin massage is amazing. Kylie is the best, she listens to your needs and the whole experience is relaxing. So happy that I gave them a shot. Try it, your body will thank you!

Amazing! I have been seeing Abbey for months, and she's phenomenal. I have also seen Keyonis many…read moretimes and she is amazing as well! I personally need sports massage level work - NOT relaxing aroma spa stuff - and Abbey and Keyonis have both been perfect for that. I do know they have a range of therapists, for those who prefer a more "spa" style softer massage. But for me and my crazy muscle issues (brought on by my demanding career onstage in the entertainment industry), this is my go to place. For reference, I have had probably about 200+ professional massages in the past 3-4 years. And have seen therapists from all over the world. So I would consider myself a massage guru. You won't regret coming here. Promise.

Week in, week out, followed by month in, month out, and finally year in, year out--it's plain and…read moresimple: it's the same quality of care and the same quality experience. The only difference is that you feel good every time you have a treatment.

Kind, loving and skilled! All of the acupuncturists make you feel so welcome and cared for. The…read moreresults to my health have been life-saving. The prices can't be beat.

Ninette is extremely experienced and gifted, with excellent technique and amazing intuition…read moreregarding the body's specific needs. She takes a holistic approach considering my goals for therapy, staying in tune with me throughout the massage!! And her office space is warm and welcoming. Highly recommend!!!!!

Ninette was absolutely incredible! She went above and beyond to meet my needs. My session started…read morewith a conversation about my everyday life to figure out what areas needed the most attention, and she followed through on those needs. I was not just a client to her; she made me feel like a person with needs and she met them. I could not recommend her services enough!

Highly recommend, it's absolutely a great place. Have done, several times and it's always been…read moreexcellent.

I love going to bucca for the 60 minute reflexology massage. They encourage making an appointment…read moreahead of time but if I call day of they have always been super accommodating. When you walk in there is a little spot to check in and then you walk into a larger room where everyone is receiving their massages. They do have some rooms off to the side if that is a concern of yours but they keep the shared space very quiet and relaxing. I will say my one concern for this storefront is accessibility. You do walk up a flight of stairs to enter and I am unsure if they have additional options for those who need it so I would call and ask if needed! They have never been anything but helpful to me.

I highly recommend Kai E for your massage! He's caring, he listens, he wants to make sure your…read moremassage is experience is exactly what you need. He's never in a hurry and is an excellent masseuse!

I booked a 90-minute massage early this morning and left with plenty of time to arrive early. I…read moreunexpectedly got stuck behind a train, immediately called the business, and let them know I would be late. What followed was one of the most frustrating massage experiences I've had. SCHEDULING & PRICING I booked a 90-minute massage, but was told on the phone that their "90-minute" service is actually closer to 80 minutes after changing/prep time. Because I was going to be late, I asked to simply change the appointment to an hour and pay for an hour. I was told I could shorten the massage, but I would still have to pay for the entire original appointment because I had "reserved the therapist's time." I accepted that rather than argue first thing in the morning. THE MASSAGE Before starting, I specifically said my priorities were my neck, calves, and feet. Those areas were essentially ignored. I paid extra for deep tissue. The pressure wasn't remotely deep tissue and barely qualified as a firm standard massage. I also paid extra for cupping. What I received consisted of small suction cups being lightly moved/scraped across my skin and was nothing like the cupping treatment I expected from the upsell. The therapist disappeared for noticeable periods of time, including roughly five minutes at the beginning. I confirmed with her that I wanted to stop after approximately 50 minutes because I had already accepted that I would still be charged for the original appointment. In practice, I received roughly 45 minutes of actual massage time while being charged for approximately 80 minutes, plus the additional services. CHECKOUT This was probably the most frustrating part. Despite receiving roughly 45 minutes of massage, checkout was based on the full scheduled service and the screen showed a total around $220, with suggested tips around $50. When I questioned why I was still being charged the full amount, the response was essentially that I had to pay for all of the therapist's reserved time regardless of how much massage I actually received. I manually entered a $25 tip rather than tipping based on services/time I did not receive. I had also signed up for a discounted package/subscription in connection with the appointment, which makes the entire experience even more frustrating. BOTTOM LINE I walked out having spent somewhere around $175-$200+ including the add-ons/tip, received approximately 45 minutes of an extremely light massage, did not receive meaningful attention to any of the three areas I specifically requested, and was charged based on substantially more treatment time than I actually received. The front-desk interaction was also unnecessarily rude and dismissive when I tried to resolve what I thought was a very straightforward billing issue. I understand charging someone for a late cancellation or protecting a therapist's scheduled time. What I do not accept is charging me for the full appointment, shortening the actual service dramatically, charging for add-ons that did not resemble what was advertised, and then presenting tip suggestions calculated from that total. Because the front desk was unwilling to meaningfully address the discrepancy, I will be disputing the applicable charges directly with my bank and providing them with the appointment details, receipt, timing, and services actually received. Two stars rather than one because I did technically receive a massage. Beyond that, I cannot recommend this business based on my experience.

Needed a massage badly and I had been here pre-covid. The place has grown since I was there last…read moreand I was a little surprised that it looked locked up. I thought, okay the White Bridge area must have got rough. However, the experience itself was absolutely wonderful. My masseuse Nicole was welcoming w/ a beautiful smile, thorough and kind. She was very careful to make sure that I understood that my comfort level was paramount. I loved the ethnic music, the candles and the serenity. Nicole herself was firm as needed and gentle when asked to be i.e. responsive and respectful. I felt safe, nurtured and yes, I will definitely be going back.

Lindsay is super wonderful. She adjusts the massage techniques to best serve me at the particular…read moreappointment. Simply wonderful!

It's nice that they are quite detailed and knowledgeable in their explanations, which I have not…read moreexperienced from other chiropractors. Desk staff and Dr's are very friendly and accommodating. They are quite pricey and I'm still not 100% convinced of the long-term benefits, but the temporary relief has been worth it so far.

Really poor experience here -- brought in for a new patient deal and they refused to honor it and…read morewasted 2 hours of my time (initial appointment)

Andrea takes such good care of me! She has such a healing…read morepresence and wisdom that can take acute situations and put them at ease with her knowledge and skill. I would 10000% come back and recommend her services.

Hi there! I am so bummed that I didn't write this review much earlier in the year, but life has…read morebeen super busy with my new baby rainbow boy and rainbow girl. Having two kids is life changing, but I love it so much! This review is for Andrea and Kuzu (Kuzu) no longer works there. I was able to see Modus through my (Kaiser) insurance at the time and I went only for fertility support during my rainbow journey. Since my pregnancy journey is over and I have two rainbow miracle babies, I am ready to share my short story. I have been pregnant 5X, lost 3, and gave birth to one rainbow girl in 2012 and one rainbow boy in 2019! With my last pregnancy, I was a nervous wreck and I didn't want to pay for IVF so I did my research. My neighbor suggested acupuncture as she struggled with m/c too and she had a successful pregnancy so I took her advice! Being an older mommy at 40, I was high risk and considered a geriatrics mom at Kaiser. I was lucky enough to be referred to an amazing RE, Dr. Rosenkratz @ Kaiser, and loved him so much!! I was so lucky to have seen him as it was perfect timing cause he left Kaiser and started his own practice a couple mothers after I got pregnant. As I mentioned, I was a nervous wreck! He really changed my world on top of Andrea and Kuzu. I really owe it to them as they were my wingman support team for my 2nd pregnancy. Prior to getting pregnant, Andrea suggested for me to try the "Whole 30 program" and I must have been super fertile cause I got pregnant at the end of the Whole 30 program. With RE, I had 5 polyps removed from my uterus, started to take supplements, and within 2 cycles I got pregnant and had a successful pregnancy. I stopped seeing Modus after my 2nd trimester. I was a nervous wreck the whole pregnancy but wanted to thank Andrea and Kuzu from the bottom of my heart for being my support team when I felt truly scared my whole entire pregnancy! I didn't feel at ease until I was able to carry my baby boy in my arms after he was born. I am truly blessed and my life is full of joy with a dream that came true! Thank you Modus for all of your support and assistance during the most scariest time of my life. Andrea is seriously the best!!