It should be zero Stars. It was estimated that Scott Sands, owner of sands insurance, lost us…read more$30,000. He made a huge mistake when securing our coverage and would not admit and actually instead lied. When I tried to get his errors and omissions provider info, he refused and said that he was under his mentors errors and omissions. As I continued to reach out to his mentor and him, I was ignored. We had a newborn, a 1 year old, an elderly man who we took in to help with his medical conditions, and my wife who was just diagnosed and experiencing her own medical condition, when our beautifully renovated Victorian home's finished and furnished basement flooded with water, due to water and sewer backup all over Newton Iowa that eventually backed up in our home as well. Because of the weight of something like this happening in our situation, we were devastated and shell shocked. The work itself that it took to safely clean up and sanitize the home was enough to devastate, but we also had to find a place for our dear elderly friend and he had to purchase all new stuff. Scott Sands does not deserve to have an insurance license. Yet, Scott got away Scott free. THE ONLY JUSTICE HE WILL SERVE IS IF PEOPLE DON'T GO TO HIM FOR THEIR INSURANCE NEEDS AND THE JUSTICE HE WILL FACE WHEN HE STANDS BEFORE GOD.

I highly recommend you AVOID purchasing any policy from Sands Insurance. My family and I recently…read moremoved to Ankeny and needed insurance. We looked to Scott for assistance for both home and auto - BIG mistake. From the home insurance side, Scott would not provide the insurance binder for my mortgage company to confirm my policy (which I had already purchased). It took four separate email reminders for Scott to finally send the packet to my mortgage company, delaying the underwriting and closing process tremendously. Next, we looked to Scott for auto insurance which was an even bigger mistake. First, I sent him my payment information to start the policy on the requested date. He let the date pass without purchasing any coverage and he didn't notify me. I was under the assumption I had insurance given I sent Scott the payment information, however he didn't purchase the policy meaning I was driving illegally thanks to his incompetence. One month later, he let my paid auto policy lapse because I was not notified of required documentation. I was notified that I needed to set up automatic payments from Scott, but not that garaging information was required to keep my policy. (How ironic!) When I asked Scott why I was not notified of this requirement he stated that was not his job. Well, what is his job then? Don't find yourself asking the same question - take your business to a different insurance agency with integrity, something Scott severely lacks.

Jeff was very knowledgeable, professional and provided prompt replies. We are now saving $600 plus…read moreper year on vehicles, house, RV and motorcycle. I would recommend calling Jeff for a quote.

From the owner: Fast, Accurate, Low-Pressure Service. Many options in which to choose the best fit for your need…read moreand budget.

I have had American Family for at least 20 years. Jon is a great agent always taking the time to…read moreanswer my questions and help. Even though I moved out of Iowa, It's a relief to have an agent like Jon that can help with anything that might arise.

From the owner: Insure Carefully, Dream Fearlesslyread more

TWFG is a very professional, knowledgeable, and friendly team. They treat you like family and…read moredevelop a financial plan that is tailored to your needs. They provide outstanding advice and explain the process and strategies they use to protect your financial future. I trust them explicitly as they have developed a sound financial plan to carry us through retirement in our desired lifestyle. They saved our retirement. We have had other financial planners and TWFG was the first to put our needs first instead of some cookie cutter plan of investments. I view them as family and highly recommend them for your financial planning.

I would heartily recommend this very competent, professional and patient group of people who…read morecomprise Triplett-Westendorf. They truly want to do their best to meet the clients' needs and goals. More than just being great financial planners, they are wise, kind people who listen and educate. I trust them wholeheartedly that they are working with my best interests in mind always. They are prompt in their communication and respectful in every interaction. A true role model of a company.

Brian is one of the best agents we could ask for! He has been so helpful in transitioning us from…read moreNebraska to Iowa policies and in our claims process. His office is at a great location right at NW 18th and NW State street. It's really easy to get in and out of and has plenty of parking. Our rates are very fair and he always makes sure we have all the coverage we need!

The ONLY reason there are more than one star Is because of Brian Hoff. He helped me navigate a…read morehomeowner claim to State Farm that was a disaster. I feel like he did everything he could to make the customer experience bearable. It's just unfortunate he works for such a horrible company! Brian is a top notch professional.

"A family business that treats you like family."…read more Chad wrote the policy for our first home nearly 20 years ago, so of course we went back to him for the policy on our new home as well. He made the process quick and painless. Shortly before the close on our new home, we had some damage to our old home, which caused me to call him to inquire about filing a claim. Even though the damage to the old home wasn't covered by the policy, Chad went above and beyond by getting the names of contractors and suppliers who could help me with the issue. They're truly a family business that treats you like family.

Last Wednesday, my daughter was in a fairly bad accident a few minutes from our home. Her car was…read morehit on the driver's side by a larger SUV. The impact deployed both airbags and caused significant damage to her vehicle. Thank God, my daughter walked away with superficial, minor injuries! Chad Doubleday happened to be mowing a yard right across the street from where my daughter's car came to a stop. He was there in seconds, helped her out of the vehicle, called the police, and called me. He took pictures of the vehicles and the accident scene, and he stayed with us the entire time as the police filled out a report and until the vehicles were towed away. He even started answering our questions about "what next". Chad ended up taking the report directly from the police officer and DIA handled everything so that we could focus on getting our daughter home. His calming and supportive presence throughout along with follow-up from his brother, Chris (our agent), and Shawna really gave us all a sense of security. And as a Nationwide policy holder and employee, I can truly say that DIA as a whole exemplifies the "On Your Side" promise in a big way. I do realize that it's unreasonable to expect your insurance agent to be helping you out of your wrecked car seconds after an accident. However, the spontaneous and unplanned customer service from Chad was so compelling that I had to share this story. As an additional evidence of DIA's commitment to their clients, I found out that the reason Chad was mowing that yard was to help out some elderly clients of DIA who need a little help from time to time to care for their home. So, he goes over and takes care of their yard work on his own time. WOW! The Mcfarling's will be DIA clients for life! Thanks Chad, Chris, and Shawna for all your help this past week!