I visited with Montgomery Medical (MM) in Phoenixville to get my ResMed 11 and initial CPAP masks, and call Adept Health (AH) mothership for resupplies. I have noting but positive remarks on both my office experience and AH remote staff. I found the MM site staff to be professional and extremely helpful in training me on CPAP (Kevin I think was the name of my advisor - a tall AA dude) and the phone staff at AH have also been remarkably accommodating, so far (except for one isolated guy that seemed hung over, so I just hung up and got someone else who was excellent, as all others have been). I'm about to ask for a return of one mask did not not suit me, so will see how that goes soon - but all in all, I give this outfit my highest endorsement. Except---mayybee--for cryptic billing invoices; this is not a negative per se, it just seems to me as an obtuse billing Insurance thang, rather than intended to deceive and certainly not to overbill. I very rarely write reviews (mea culpa), but in light of the extremely poor overall reviews I see for Adept Health, I've been pleasantly surprised. I have no relationship with them other than as a CPAP patient for almost 3 months and just passed Insurance compliance. read more

My husband uses a CPAP machine and we have been trying to get supplies from Adapt health for months, finally as his wife I said let me handle it - well 1st they said they needed a form signed a & would email it in 24--48 hrs, then they said hang up and they would call me back in 15 min. Finally they told me they would overnight the supplies but there was a co-pay- well they collected the co-pay but 48 later they said their overnight service will arrive in a week. I am not holding my breathe- we finally ordered it from Walmart. Go Figure, arrived yesterday. read more

8/20/26 Wow what a nightmare this PA. company is. They need to be shut down promptly. They never leave their name on voicemail and when you call them back you get someone that does not speak good English let alone understand it. I gave this worker two different numbers to my doctor's office and she said she was writing it down but then, asked for me to repeat the numbers to make sure she wrote them down correctly. so I ask her to repeat what she wrote down and she could not.. OMG a third grader could do a better job. We have had other issues with Adapt health over the years. In today age and tech you'd think this company could would be more efficient. There has been only two persons that went above and beyond and was super knowledgeable and they are Chelsea and Vonderrick of Greenville NC. perhaps corporate should consider them to run the place. As far as Conshohocken, Pa. you need immediate help. read more

I am very disappointed with AdaptHealth. On Monday, I reported that the bed rails delivered with my hospital bed were covered in rust, dirt, and gunk--unacceptable for medical equipment. I sent photos and called multiple times. I was told the local manager, Chris, in Charlotte, NC, would contact me, but as of Thursday I have received no call, apology, or explanation. A replacement rail was delivered, but that does not address the lack of accountability. This reflects a serious quality control and customer service failure. Patients deserve clean equipment and proper communication. I hope AdaptHealth improves its inspection process so others do not have this experience. Based on my experience I can't recommend anyone to choose them. read more

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I RETURNED the equipment after 10 days because I received FAULTY equipment and then when I returned it, I was still billed for nonservice. The company went into my bank acct and STOLE 3 month of my money without any authorization from me. I am notifying Citizens Bank and AETNA to let them know about the fraudulent behavior of this company. NEVER use this company !!! read more

Kaiser Permanente finally acquired the good sense to ditch Apria Healthcare and contract with Adapt Health. Here's hoping the new relationship works out well for Kaiser, as well as for Kaiser patients. It is difficult to imagine any healthcare company faring worse than reprehensible Apria. It is extremely rare when I post a 5-star review of any company. The comments in associated with this 5-star rating only pertain to the Adapt Health customer service representative (initials C.C.) whom I spoke with recently. I called Adapt Health and spoke with C.C. in an effort to obtain brand and model numbers for a piece of medical equipment I am due to receive. C.C. works in an unrelated area of Adapt Health, completely unassociated with the Adapt Health department responsible for the issuance of my medical equipment. Nevertheless, C.C. was self-motivated, taking the diligent initiative to seek out the answer to my question by reaching out to several Adapt Health departments and their respective employee representatives by phone. It only took a matter of less than 30 minutes before I had all the information I sought. No other Adapt Health employee went this far in an effort to resolve the issue. This extended type of care and consideration C.C. demonstrated is almost nonexistent in today's business world. C.C. went above and beyond her scope of work and her responsibility, taking full ownership of the task at hand, to provide me with the information I could not acquire elsewhere. Singing the praises of such an employee is a rare pleasure and a distinct honor. Adapt Health should be utilizing C.C. skills to train other employees. This is precisely how the job should be done. Thank you, C.C. read more

Do not order CPAP supplies from this company. Very aggressive arrogant sales people. Always pushing to get you to resupply and order things you are not in need of. On their online "Quick Order" site they list the items you are qualified to receive under your coverage for you to select BUT you must buy all items on their list to move on and complete the order. Their system WILL NOT move on to the "checkout" unless you check ALL THE BOXES....thus ripping off your insurance provider. I used to deal with a local company but they were bought out by Adapt Health. AVOID THIS COMPANY!!! There are much better providers out there read more

I have never dealt with a more inefficient, ineffective company. My CPAP has not worked properly since I got it. I finally was able to speak with a technician who gave me a time that I could bring it in to be looked at. I wasn't able to make that time and tried (in vain) to call back to arrange a different time. I called several times. Each time, I was sent to the main menu and was unable to get a direct phone number for the local office I was going to or the person with whom I spoke, I was referred to a warehouse in a nearby state, a call center in upstate NY, and someone who asked a lot of questions and confirmed that my machine wasn't working properly (I knew that). She said she would have a technician call me. What about the technician I'd already spoken with? Why could I not call my local Adapt Health center and speak to someone directly who could actually help? The remote staff is, indeed, remote. If you have the option to choose another provided, I recommend that you do so. read more

They make money selling you things, so they'll sell you anything. If you need it or not. They prompt you to say the right thing. I had to get a fitting for a mask and they kept passing me off to 3 or 4 different people. Finally they say someone will get back to you in 1 to 2 days.They never get back. I made 3 attempts. Never got back. read more

Horrible! Horrible customer service! We have been trying to return a hospital bed to them since October and now it's almost April. They call us to cancel or reschedule appointments..after we have waited for 5 or 6 hours on the pick up day. One time they called us to say that the pick up truck didn't have any room left on it and they needed to reschedule a pick up--for the 4th time, after we waited all day. After 4 months of waiting, I finally disassembled the bed myself and put it out in my padlocked outside storage unit. I called them AGAIN 5th or 6th time and told them to CALL ME when the delivery/pick-up truck is on the way to pick it up!! The worst customer service I have ever experienced!!! read more

Worst company ever! I paid $81.81 and they did not credit my account. It took me five calls to get it straightened out. They could not explain why on the detailed account printout (that I had to insist they send me) showed "customer credit of $81.81 NOT applied". So, basically they just never credited my account and ignored my payment. Also, they call me constantly to order supplies, even though I asked them to not contact me any longer. I had to block them on my phone. Don't use this company! read more

This company does not care about vulnerable patients! DO NOT USE THEM! After reporting an issue with a hospital bed that put my father (who has severe dementia and is unable to advocate for himself), the company ignored the request and lied about plans to service the equipment. After 5 days, they still have not addressed the issue. They know it is a safety risk for him and do not care. They don't call back when they say they will and do not care about patients. Do not put your loved ones at risk using this company. read more

DO NOT USE THIS COMPANY! They send you wrong equipment and then do not do anything about it and still try to harass you in to paying a bill for returned items "they cant find" BEWARE! read more

They withdrew money from my checking account using auto pay for the entire amount billed to my insurance before the insurance could show an EOB for the bill. It amounted to $165.25. They did not want to refund the money so I turned autopay off. My share of the bill was actually $4.01. I have been a long term customer of WeCare Medical supply and never had a problem till Adapt Health took them over. Now another $165.25 bill for the next month has posted so They will play games with the money they took before insurance paid and use confusing billing to keep it. Adapt Health rep said we are quite aggressive in billing. Wow, is that an understatment. Should have said we will take your money and fight to keep it and what the insurance pays we keep also. If you deal with Adapth Health never ever start autopay. read more

You no sooner get the bill they're calling you for payment fricking ridiculous !! then when you pay it, they don't even bother to look to see that you did pay it and you're still getting phone calls !! This company is a joke read more

I have pneumonia and my pulmonologist sent an Rx to AdaptHealth for a nebulizer to be delivered to me. I live just north of Philadelphia. It has been FOUR days and not a peep from anyone. However, I have called TWICE and all I have been told is that the Rx is being processed! I had experience with an AdaptHealth office in NJ who supplied my oxygen and they were great. This time I am getting a very different feeling. When I call customer service I get a foreign speaking person who may or may not be "local". When I ask to be transferred to the person handling my Rx, I am sent to yet another customer service department and can never get to the people who are actually processing my order. If this nebulizer is in Plymouth Meeting I could have driven there and picked it up a hundred times! Unfortunately, it has been impossible to reach the people I need to reach. I think this is very dangerous. I don't think I am likely to die, but I could without treatment, and there are certainly people who could be hurt worse than me if they are experiencing the same lack of service and respect. read more

Worse company ever. I'm new to Adapt Health. They took over the contract that Apria had with Kaiser patients. I had Apria for 20 years and they absolutely sucked as a company in every single way possible. Now Adapt Health is officially even worse than Apria if that is even possible. They are suppose to deliver oxygen to me. They insist on a signature for oxygen because they call it a controlled substance. It is not a controlled substance. It is a prescribed item but not controlled. Their policy is for a signature because medicare wants it. Well their contract is with Kaiser and Kaiser doesn't request a signature. They tried to deliver to me like at 9pm. I go to bed at 8pm so I am not answering my door even if I heard someone at my door at 9pm. I live in a very rural area and we don't get people at that hour. I called every phone number they had listed for my area thinking I would get a local branch. No matter what number I called it was a roll of the dice where the phone would ring. I called every day for weeks and each time I called I got a different state. I had no luck trying to resolve the issue. I found a corporate number to call to complain and I called that number for days and left messages to get a call back. None of those calls ever got returned by the corporate office. I finally called Kaiser to file a complaint and Kaiser called Adapt with me on the phone and still couldn't fix it. So I finally cancelled all future deliveries and bought all my own equipment. read more

They have very aggressive and purposefully confusing invoicing and receipts that make it hard to track charges month to month. Forced autopay that is hard to get out of even after you fulfill your payment obligations for equipment. They list disposable supplies as rentals to be extra confusing. They encourage you to order supplies at a pace that your insurance won't cover in the near term and then break up the billing over months to "help" you maximize your insurance benefit but the invoices don't reference the original order number so you get bills for months after with no idea what they are for. Many of the supplies are available elsewhere for around the same cost as the deductible so using insurance for disposable supplies is basically just paying them extra markup. I finally had enough last fall and after several customer service call attempts I involved my insurance advocate and the story completely changed when they were on the call. I thought my billing was resolved then and I was done with the company last year. Fast forward to now and I just got an invoice for equipment and supply rental from April 2024 almost a full year later. Same invoice I paid at that time with the forced autopay just different invoice numbers. Customer service tried to blame my insurance company but could not provide any evidence from my insurance provider that they decided I needed to pay the same deductible again. I think they hope people just pay these smaller bills instead of going through the hassle of disputing them which is seemingly impossible. I'm engaging a lawyer to see if they can force them to close my account permanently otherwise I'm guessing they'll just keep randomly billing me indefinitely. read more

Their billing practices border on unethical!! MY mom received 3 bills in one month and NONE of them reflected the actual amount due. The ACUTAL amount due was $11.27 and they tried to bill her for over $50! Thank goodness I did not sign her up for autopay!!!!!!! read more

this company bills you for equipment and services prior to you receiving the equipment but makes you fight to get the money back when your insurance covers the expenses. They do not even refund the money for equipment that you don't accept when the wrong item is delivered. They also charge for the foot rests on a wheelchair separately when the company sells the chair with them as one unit. Avoid this company. read more

Patient reviews describe customer service representatives as "clueless" and unable to resolve even simple issues, such as updating insurance information. Calls are often transferred multiple times without a resolution, leading to frustration. read more

happy with resupply products when i get them. not happy with resupply process. cannot log on or register with adapt health new england site. they don't recognize my email address. with all the cellphone scams i am never sure if calls from them are legitimate. very frustrating to deal with them as they seem to change supply companies and leave me wondering what is happening and if i am dealing with the correct company. read more

I was sent supplies never told how muchThen I an invoice for $55.04 a month later I was invoice for $104.39. I have tried emailing them. I did call and they told me pay it. The company is a huge scam.still waiting on a call back from the corporate office.thinking of taking it to the BBB what an awful way to do business. read more

if i could give this company 0 stars i would. i called them on behalf of my patient who happens to be on a feedding tube and has been out of food for 5 days now. i faxed the order, they asked for chart notes, all have been faxed. i called to check the staus and they said i need make corrections to the form. i made the corrections and faxed it back to them. called again to check the status and they said i did not fax clinical notes. i aksed her to check again and she magically found the nboted but then proceeds to tell that i now need another form filled out. i will no longer be referraing my patients to adapt health. read more

This company is the provider of my C-Pap machine for treating sleep apnea. The machine provided mfg by ResMed is top quality. Their customer service is the worst of any company I have experienced. High pressure sales calls to send replacement product when told not needed. Calls never stop. When i asked questions, not only were they not answered, nut the caller was rude and impatient. So bad I just paid off my machine ahead of payment schedule so I would not have to hear from them again. "To Corporate Management": MAKE CALLS TO YOUR OWN HELP LINES TO SEE FOR YOURSELF JUST HOW BAD YOUR CUSTOMER SERVICE LEVEL IS !! read more

Adapt Health customer service would not work with me on my Libre 2 plus order for my insulin pump. They Libre 2 plus kept falling off my arm and continuously lost signal. (i know it was the Libre sensors because I am using Dexacom 7 sensors now and they are working amazingly) I wanted to return the 5 unopened Libre 2 plus's and get a credit towards the Dexacom 7. Because I was 10 days past my 30 return policy they would not help me at all. I originally received 8 Libre 2 plus's mid July 2025 and they charged me almost $900 for these 8 libre 2 plus's. NOW they want their $900! Out of the 8 sensors I received-3 gave me a message of "sensor failed" and the other 5 have fallen off my arm within 5 days max(suppose to stay on 14 Days). I used Tegaderm, tacky skin glue and cleaned area with soap and water before placing on my upper arm. I have readings from my pump showing the change out of each of the 8 sensors. I went thru those 8 sensors within 56 days and they were suppose to last 112 days total(14 days per sensor.) Like I said-all I wanted to do was return the 5 unopened boxes (sensor) for a credit towards the Dexacom 7. I was going to purchase the Dexacom 7 from them to work with my insulin pump. They refused to work with me. So I have purchased the Dexacom 7 thru another medical equipment company. The Dexacom 7 has stayed on my arm so far for now for 10 days.......longer than the Libre 2 plus ever did! It was ONLY 10 days after their 30 day return policy and they could have worked with me. Especially since I was also buying my diabetic pump supplies thru them as well. Not anymore I have switched those supplies as well and will never buy from Adapt Health again. Also, my husband gets his bi pap supplies from Adapt Health and is switching companies as well. All I needed was a little assistance and these sensors working is life or death for me. read more