Thank you Terry for standing by your product. Great guy to talk to and easily available. Kudos. John D.

I've used Addie twice. They're responsive, they show up on time and they know what they're talking about. I highly recommend them.

Super Fast and Fabulous Customer Service! Our water heater broke over the weekend and called on Monday to have them come take a look. By the end of the day on Monday we had a brand new water heater installed as well as an iron Jeanne filter replaced. It's not often that I spend that much money on fixing some thing but doing it with a smile on my face because of their great service! Our service man's name was Dan and he was great! Highly recommend! read more

Right before the pandemic our tankless water heater system stopped functioning. We called around from our home warranty insurance "approved" list and found nobody worked on these systems. We called Addie on a Friday and they were able to get a technician within a couple hours. Three guys showed up (one in training) and were able to troubleshoot the problem and fortunately had the part at the office. The repair was successful, plus they gave me tips on how to improve a tankless water system's issue with hot water lag. I found them extremely helpful, patient, and assuring. Great customer service and reliable work. read more

I am a soft water addict from way back. So when the water softener in my condo started to fail at 13 years of age, I had panicked thoughts of either shelling out big bucks to replace it, or horrors! - living with hard water. I found the original documentation for the softener, with the name of the company that installed it: Addie Water Systems. I did a little troubleshooting on my own, then called. A very nice woman answered the phone, and I told her that the softener wasn't cycling if left to its own devices, but softened just fine if I regenerated manually, which made me think the resin was still good. She said right away, "Yeah, it's probably just your timer motor. I can send you a replacement. Very easy to install - just a couple of screws." Total cost, including shipping: $65. (Cost to replace the softener, as quoted by two other Madison area comapnies: nearly $1000.) The thing that impressed me the most was that she never tried to sell me a whole new system. She trusted that the information I gave her was accurate and suggested a solution without a hard sell. I appreciate that - and when the softener ultimately craps out (as it most certainly will), Addie Water Systems will be the first place I call for a replacement. read more

I have used Addie Water Systems for years to deliver salt to my water softeners. The office staff and delivery men are always courteous and professional. Then my water softener required service, so I had them do the job. It went well. So, when my water heater started to leak, naturally, I decided to have Addie replace it for me. Ever since I had it replaced, we've had problems with water not being hot enough. The owner, Terry, has not been polite. Downright rude. The unit is guaranteed, but he told me they'd only repair it once. They came out and replaced a part and it still isn't working correctly. When I called back, he told me that they are not plumbers and that I must have something else going on. He does not seem at all interested in figuring it out. He's very rude, talks over me, and it's a very unpleasant experience. read more

They provide Madison-area service at no additional trip charge. I have a home and two rental units and have worked with Addie on I think 4 different softener and water heater issues now - I've always been very happy. It's a good small company, so I don't get shuffled around the office as I do with larger companies. read more

Well worth the money. I was selling my home and needed to lower the nitrates in my water. Their RO system reduced it from 17.1 to 2. A reduction of 88%! Little expensive but hey , it works , he offered money back if it didn't reduce the levels below 10 which is where I needed it. Friendly employees , fast appointment , two day turn around on the water test. read more

Addie Water Systems truly goes above and beyond. I just purchased a new home that had an Addie water softener installed. There was no manual anywhere to be found and I had no idea what I was looking at or how to adjust it. I emailed Terry at Addie and he quickly responded with a copy of the manual. Not only that, but he provided his number so I could call him with any questions. I ended up calling him and he gave me the rundown of how the softener works and helped me adjust the settings. I am very, very impressed with the level of customer service provided to me. Terry truly went above and beyond! read more