Please never buy their insurance. They will never cover ANYTHING. The police for the sofa basically says nothing is covered. Doesn't cover stains, wear and tear, Also. If u have pets. That automatically you will be disqualify. The Plan you purchased will give you 5 years of care free living. Listed below are some key points of your plan. WHAT IS COVERED: * Any accidental stain that can be attributed to a single incident * An accidental rip, tear or burn attributed to a single incident * Certain structural or component failures due to a defect in materials or workmanship during normal residential use WHAT IS NOT COVERED: * Accumulation (See terms and conditions for detailed definition) * Wear and tear through normal residential use, including color loss * Pet damage from beaks, paws, jaws and claws read more

I bought a dinning table and a reclining leather sofa from Addison house. Maria Teresa gave us great service and showed attention to detail regarding our needs and taste. The quality of both items was excellent. We are very happy with our purchase and service and would highly recommend buying furniture from Addison House read more

Nice furniture, but beware of quality on ware & tear and especially of raspy-voiced lady in the Avetura location. She Made the experience very unpleasant, she is very aggressive and only interested in speaking to you if you're making a decision right then and there. Ask for someone else so that you can have a quality experience. read more

Beautiful store with incredible service and amazing furniture! I bought my daughter a leatherette white bed and she loves it. I recommend Addison House, the service and warranty are the best. read more

Addison House - Furniture Stores Near Me - Aventura, Florida

Not nice people. They don't respect their customers. Very courteous to obtain the sale but uncaring after. Dr Jekyll and Mr Hyde. We spent approximately 12,500 on a single order. Part of the order was for 6 dining chairs, approximate cost 425.00 each. The chairs were delivered packed in 3 boxes, 2 chairs per box. I asked the delivery people to leave 2 boxes unopened, just open 1 box and remove 2 chairs. We were doing extensive construction in the apt and wanted to avoid construction dust and other potential damage, so we left 2 boxes closed. The 2 opened chairs looked fine. Several months later, we opened the remaining 2 boxes. We found 1 chair totally damaged. One of the legs had the rubber "plug" missing at the bottom and instead the bottom of the chair was crushed. The pictures explain what I mean. In addition, the chair was yellowish instead of beige, sort of looked like high humidity/heat had damaged the faux leather. read more

Addison House - Furniture Stores Near Me - Aventura, Florida

We had an amazing experience shopping for a sofa at Addison House. After looking for so long and being recommended to visit their Aventura Showroom we decided to go and see if we could finally find our sofa, we had very specific measurements and this why it was really difficult to find one. Upon arriving we were greeted and asked if it was our first time visiting the store, a few moments later a lovely Sales Person by the name Esther introduced herself explained us that they represent more than 120 different vendors from all over Italy and anything they have on the showroom can be customized to our likings, needs and specific sizing. After walking their gorgeous showroom we found a beautiful sofa by a brand name call: " CIERRE " we sat with Esther, she made us great great Cappuccino and after sharing the measurements we had, she brought the swatches and we picked a gorgeous and very rich leather with texture. We paid the deposit and left the store feeling not only accomplished but having the feeling we were treated like Royalty. During the process of Production Esther follow up and was giving us updates about our sofa. After about 3 months we were contacted by the Operations Department to coordinate a delivery day. The day came: the sofa arrived and we were extremely pleased on how stunning it end up looking and how comfortable it was! If you looking to custom make the furniture for your new home look no further; Addison House will either have it or have made for you. The Service was impecable! read more

I have been a client of Addison House for over 19 years! They have great selection for quality furniture for any area of the house or hom eoffice as well as outdoor. And, they will even custom design closets and wall units to fit your specs and tastes! Super friendly and talented sales people help you through the furniture choosing process, by making it fun and not a chore! read more

Great furniture place . I bough all my house and have been coming g back several.times . Great service and fair prices

I Loved the customer service and attention to detail from the sales person and staff. Best selection of furniture. The delivery people were also very pleasant and knew their job. Will definetely recommend the store and will come back! Thanks Addison House!! read more

I recently purchased a table from Addison House. I had seen the table in the store then called a sales rep when I got home to place my order. When the table arrived, I noted that the table top was a different color from what I had seen in the store, and there were a number of spots where the table was damaged on the ends and the underside. I called Addison House that same day and asked them to take back the table due to the damage, and due to the fact that the color wasn't the same as what I was expecting. I also emailed Addison House 5 photos showing 5 different areas where the table was damaged. Once Addison House picked up the table from me, I didn't hear back from anyone for over a week and didn't receive a refund. I called customer service repeatedly and left voicemails but no one ever called me back. Finally, after leaving 4 or so unanswered voicemails, I finally caught someone on the phone who told me she would process my refund. Another week passed and I still had no refund and had to call customer service yet again. After almost a month, I finally got a refund but the amount of the refund was $150 less than what I had paid for the table. I called Addison House customer service and left two more voicemails asking why they took $150 out of my refund. No one ever called me back. A few more days later, I called again and spoke with Geisha in customer service. She told me she would look into it. The next day she sent me an email and said they weren't refunding the $150 delivery charge because there was no damage "AT ALL." I couldn't believe it!! This is a very high end store that charges ridiculously HIGH prices and they had already received all of the photos showing extensive damage along the edges and underside of the table, along with several areas of large scratches and they're now telling me a month later that there was no damage "AT ALL" and that they're keeping the $150 delivery fee??!!!!! Buyer Beware!!!!! Addison House tries to position itself as a high-end store but, if there are any issues or problems with your order, Addison House immediately starts acting like the lowest, low-end store and doesn't want to provide any level of customer service. Their all smiles when they accept your money but they're absolutely horrible to deal with from a customer service standpoint. I've never had such a terrible experience where the customer service team doesn't even answer the phone and refuses to return phone calls from customers, and then refuses to issue a full refund for a damaged item. I will NEVER shop there again. read more

I'm all for posting negative reviews for bad experiences, so it's fair then to write good ones. I've bought many pieces from this store over the last two years, and dealt with most of the high end furniture stores in Miami, and have to say their customer service exceeds the others. Their pricing is fair and competitive with even discount websites and the staff is friendly and helpful. read more

Great customer service and furniture selection for your high end, modern decor!

I am home for the holidays at my 70 year old mother's house. Her 4 dining room chairs are all split and ripped in the same spot. I asked her why she did not return the manufacturing defected chairs and she said the store refused to help. They offered her a discount on her next purchase. Addison House should be ashamed of themselves. read more

Great store with great selection and service. Bought my outdoor furniture and order came in on time as promissed. Delivery staff is excellent. Will definitely buy from them again. read more

Addison House was a beautiful store with very pleasant and knowledgeable salepeople. I was looking to re furnish my house and was able to find everything from bedroom sets to dining room table and sofas. Everything I found was at more reasonable prices than the other furniture store I visited. When my furniture was delivered, the delivery people were pleasant and very helpful! I would reccomend anyone who is looking to buy furniture to visit Addison House! Definitely the jicest furniture for the best prices! read more

Addison House - Monaco Glass console. Walnut base . beautiful - Furniture Stores Near Me - Aventura, Florida

so said about this store. I bought a lot of furniture and they increase warrant without authorization. The worst customers service ever

I have visited Addison house many times... the employees are unlike any other employees in the world. And they sell contemporary Italian furniture at a reasonable cost. I would highly recommend this store to all people, as they have very modern yet beautiful furniture read more

I was pleased with the service and quality. I recommend seeing Libby Roffe as she has been very helpful. I will be going to shop at Addison Aventura again. read more

LOVE, LOVE, LOVE!!! We purchased and received the most gorgeous bedroom furniture for our daughter's room. Everything came in perfect and everything they recommended was on target. They provided free design help with drawings included and beautiful color choices. This is not our first purchase from Addison House and I have to say the quality of their furniture is great. Their schedules are on time and their installers are very professional and accommodating. I love this store and look forward to designing the next room with them. read more

Addison house has a wide variety of contemporary merchandise, most of which can be purchased at other local stores with similiar prices. I would recommend you buy your furniture at other establishments, since the customer service at Addison House is poor. I have called their customer service for assistance and it became too difficult and time consuming to get any issues resolved. read more

I bought a set of 5 chairs for my kitchen. Two years in, one of the chairs broke due to poor manufacturing not misuse by us. The chairs were expensive Calligaris chairs from Italy. I called Addison House who refused to stand behind the chairs. Since the chairs are discontinued, the best that can do is offer me a discount on new chairs. So according to them, I should just throw away the chairs I already own. I also contacted Calligaris who refused to stand behind their product as well. I would not ever purchase anything from Addison House and I also would not ever purchase anything from Calligaris. read more

I recently moved and needed more furniture, I stopped by this store to look at table. Ended up getting everything I needed here. They have sleek modern furniture and its high end quality. The staff went above and beyond to help me get everything I needed. One of the lamps I bought from display did not work after it was delivered, I called them up and they sent someone down to come fix it. Very happy overall with the experience and would definitely shop there again. read more

My entire house is decorated from furniture from these magnificent store the personal attention the professional service and the most import everything is beatifull and great quality and prices are good I recommend these store my favor read more