UPDATE June 10, 2013: I just noticed that YELP has "filtered" this review. Not sure why they have done that, and there's no way for me to ask them because you can't directly converse with them. I'm wondering if maybe I wrote too much? Anyway, I'm disappointed that Yelp has done this. :-( MY REVIEW: I recently got bitten in several places on my body while I was sleeping at night. I grew fearful that I had somehow gotten bed bugs and I decided to get my apartment inspected. After doing some research on the Internet, I chose Addison The Bed Bug Experts. I called and was immediately connected with "Avery" who said he could do an inspection at 1 p.m. the next day. Avery's service was excellent ... totally professional. First of all, Avery called me about 12:30 p.m. to let me know he was en route to my place. He arrived almost exactly at 1 p.m. on the nose. He immediately began his inspection and spent the next hour or so thoroughly checking the beds in both of my bedrooms plus the couch. He also checked furniture and other items near the beds and couch. He took both of my beds apart -- removing the mattresses and slats to get a closer look at the frame and the crevices where the bugs (if they existed) could hide. While Avery did this, I peppered Avery with all manner of bed bug question. He was incredibly knowledgeable and patient, answering every one of my question with expertise. Avery even knew the origins of bed bugs ... dating back thousands of years when the bugs lived in caves and fed on the blood of bats before they later turned to humans. Thankfully, Avery's inspection didn't turn up a single bed bug in my place. However, Avery told me I would still need to monitor the situation to see if I received any more bites over the next month. He offered some possible explanations for my bites although I may never know for sure what caused them. I found Avery to be very honest and he was very respectful. He was also very neat and tidy in doing his inspection. He carefully folded all of the bed linens and coverings into one neat mound when he took my beds apart so that the bed coverings could be easily placed back onto the beds when he was done. I paid $100 for the inspection using my credit card. I am relieved that it didn't turn up any bugs. I will most certainly call back Avery if I get any more bites. I highly recommend this company. The service Avery provided was prompt, reliable, reasonably priced, extremely well informed and extremely thorough. Although I hated to shell out $100, I think it was money well spent. read more

I thought we had a bedbug problem since my Mom had bites.She has had issues with her skin for several months. She was diagnosed with Psoriasis due to itchy spots and even told it could be due to bedbug bites. I called for an inspection and Dylan and Lucas came on a Saturday.I was nervous to have them come since I live in a building and had a bedbug problem before which was caught early.Who wants to relive this again. The management was not equipt to deal with this problem since it was not something they experienced before.Dylan and Lucas were very calm,positive and reasuring that we did not have a bedbug issue. The inspection was very thorough and asked my Mother the right questions about her bites to ease her worries.Turns out, that she had been getting symptoms of bites for several months and was told by dylan that we would have been infested by now. no sign of bugs at all. What a relief!I Cannot thank them enough for there thorough inspection that gave my Mom and I the relief we needed to feel calm. The best service ever! Thank you both Dylan and Lucas! read more

Avery was very informative over the phone when I called to ask about their bed bug extermination services. He explained the 3 month guarantee and said if we saw a bed bug or got a bite after their visit, they would come back and spray again. When we saw a bed bug 4 weeks after treatment, I called Avery and he got back to me right away. He explained while the spray is strong enough to get rid of an infestation, our tenant in the basement may have reintroduced them into the house. He came back to do another spray just as he guaranteed, though. This time our tenant was more careful about reintroducing them and we have not had a bite or sighting since the second spray. read more

We had a severe pest problem that came about so quickly. We had heard horror stories about these house pests and read up that most pest control companies don't actually solve the pest problem through their sprays. We were worried and didn't know who to call. We had heard great things from friends about Addison, about their thoroughness and efficiency, so we called Addison, knowing we could trust this company. Sure enough, they came in the next day and took care of the issue, doing a thorough examination of the apartment and ensuring they did a proper job. We have had no such issues since and it's been over a year. read more

LIES!! DO NOT TRUST. Avery will make you feel like he is helping you when you first contact Addison. He will call you back immediately, come to your house, offer you the best and most prompt service. He will say he guarantees his work. A few weeks later when you are still seeing bugs he will ignore your calls. He will not return your messages. The address given for his location does not in fact exist. If you don't believe me just go check out his location before giving him $500 to do 15 mins of fumigation. This whole business is a sham. Avery, you may enjoy working with cockroaches but I do not. read more

My daughter traveled to NY and unfortunately she brought a bug back with her. It was terrifying , our anxiety was high. We called Addison Pest Control. Extremely helpful!!! Very knowledgable staff and quick efficient service. Eased my households anxiety about pests and we learned a lot from the experience. We also learned about bugs. They educated us. They gave us the best service , we right away felt that we were in good hands. Very happy with this company and have recommended it above any other competitor. Five thumbs up ! Beata Collins read more

I travel ALOT for work and I had two cases of bed bugs from Hotels. It's a terrifying situation when you arrive back at home and think you might be bring bugs back with you, so I got Addison to spray my house and help me cover all my bases. It's extremely important to take every measure to ensure you're not bringing bugs back into your house, and the extermination process was quick, easy and affordable. I'm happy to say I have not had any bed bugs set up shop in my house and I think Addison is a key reason for this. read more

Hi I hate rats. Not so happy when I called and was told a few times that someone would call me back in 10 minutes and no one did. That said, when we did connect they had someone out in 48 hours. Louise and Lucas came today and were beyond, beyond awesome and helpful. They were patient, answered all my questions, efficiently got things in place to manage the problem and advised on what to do moving forward. I can't say enough about their in house customer service. I still don't like rats though. read more

I found a little beastie in my condo that I feared was a bed bug. I called Addison and Avery was really helpful. It was a Saturday but he made time to come over to identify the bug- thank goodness not a bed bug- he told me about what it was and what I should do, and really put my mind at ease. I hope that I never need their services again, but if I do I won't hesitate to call these guys. Very professional and helpful. read more

A while ago my family had a nasty problem of house centipedes in our home. They were constantly there, and they are scary. Fortunately for us, Addision Pest Control solved our problem quickly and the treatment was very affordable. It was so effective that even after all this time, we are still not seeing any sign of the bugs anywhere in the house. Thank you! read more

Very impressed with the service. I phoned them in the evening and spoke with Avery on the phone. He was very professional and reassuring. I e-mailed him a picture of a bug that I found in my bedroom, he reviewed it right away and called me back to tell me that it was a harmless bug. I appreciated the quick response and expert advice. read more

I called to take care of a bed bug problem and they returned my call within a short time. Very knowledgeable and helpful. We were out of the house for 7 hours and we were able to return that same day. They said the bugs would be gone in 4 weeks which was true, I haven't seen one since. I'm very happy with the service. read more

I had a question about a bug i spotted on a subway car. I was concerned that it was a bed bug and that I may have brought it back home with me. Addison returned my call within 5 minutes, looked at the photo of the bug (it wasn't a bed bug) and quelled my fears immediately. They were kind and professional. read more

I had a great experience with Addison Pest Control. Fast and friendly service. I had a squirrel run into my shop that wouldn't leave! They arrived very quickly to safely and efficiently get it out of here. THANK YOU! read more

Mike was amazing. Customer service couldn't have been better from the first phone call to the appt itself. I went to work and came home and it was like no one was even at my condo. Highly recommended read more

Very friendly and SUPER informative team!! Thank you so much for indulging all of my questions :) I highly recommend Addison to everyone, and will definitely keep them as my go-to Pest Patrol!!!! read more