I don't know anything about the business itself, but the guy that drives the white Lincoln vehicle…read morewith global fire and security on the back windshield is an ass. He blocked the road I was trying to turn on to. When I stopped behind his vehicle he looked and me and said what with attitude and that I had enough room. I told him no and he got all loud and said what again. I was on the job so I know how to act with you are representing a business. So I went around. Maybe I should of gave him a lesson!

I don't have any idea about this business but I do know that I was passed (about 7:20pm on 3-19-19)…read moreby one of their vehicles over a double yellow line where the driver was going well over 80mph in a 55mph zone, when I was already going 60mph, going through Mokelumne Hill going towards Jackson. Very unsafe and unprofessional in a company vehicle. Just writing it so you would have the chance to speak to whomever was driving that vehicle because that is how they are representing your company.

I'm very dissatisfied with the billing department. They are constantly getting my bill wrong. I…read moreonly mail in payments now. I would not trust them to have my bank account information. As far as the service, I've had 3 false alarms and the last false alarm was after they were supposed to deactivate the faulty censor. I did just get a new sensor in the mail that I have to try and install myself I guess! I appreciate Vivint contacting me to hear my concerns after seeing this complaint. They seemed very willing to make things right. Only time will tell.

I was a customer with this company until switching providers in March 2025. I followed every…read morerequired step to properly cancel my services: I paid off my equipment, canceled through their third-party account lender, and my new provider even submitted a cancellation letter on my behalf. After completing all of this, I reasonably believed my account was closed. That assumption changed when I was contacted about an unpaid balance after fraud was discovered on my card. When I called to investigate, I was informed that this company had continued charging me for monitoring services the entire time--even though the equipment they were supposedly monitoring had been offline since cancellation. At no point did they contact me to question this. The first representative I spoke with, Leah or Aliyah, was helpful and confirmed that my service had been canceled and that I should be receiving a refund of over $250 . However, after being transferred to the billing department, the experience deteriorated significantly. The billing representative was rude, repeatedly cut me off, and ignored what I was saying. I have now been on hold for over an hour and forty minute waiting for this issue to be resolved. If this matter is not resolved promptly, I will be filing a complaint with the Better Business Bureau, as well as contacting a lawyer.

If you're looking for clean, professional AV and home installation work, Wire Guys--and especially…read moreRay--are an easy recommendation. From the first interaction, Ray stands out for his responsiveness and professionalism. After a quick call, he was able to come out the same day to assess the project, which immediately set the tone for a smooth experience. He takes the time to understand exactly what you want and then executes it with precision. The quality of the work is what really makes Wire Guys shine. Whether it's mounting a TV, installing a camera systems, installing a surround sound system, or setting up a full home alarm, everything is done with attention to detail. Wires are completely hidden, components are neatly organized (even tucked away in cabinets when possible), and the final result looks clean and polished--exactly what you'd hope for but rarely get. Another thing that stands out is how tidy Ray is while working. He cleans as he goes, so there's no mess left behind, which is a huge plus for any in-home project. Overall, the work is efficient, high-quality, and hassle-free. If you want a job done right the first time--with no visible wires and a clean finish--Wire Guys is definitely the company to call.

I work for a small non profit and a our IT guy recommended Wire Guys. We were completing a…read morerenovation project for our offices. All network wires needed to be done from scratch. Network wiring for 10 workspaces were done with 2 network ports in each station. We also upgraded our network rack which Wire Guys order for a very reasonable price. As for the technicians, all I can say is they were amazing. They were very professional, detailed oriented and on time. All of the work performed was done great and great quality. The technicians were friendly and accommodating to any request no questions ask. Our project was completed on time as planned and everything from the technical aspect of things were done great with no issues. We will definitely keep using Wire Guys for any work.

We have worked with 1st Security and Sound for our fire system alarm system inspections,…read moremonitoring, and service. They have consistently provided outstanding service. Their team is professional, knowledgeable, responsive, and always willing to answer questions and provide guidance when needed. They do excellent work, complete projects on time, and help ensure our fire alarm systems remain compliant and functioning properly. What set them apart is their ability to provide high-quality service at a fair and competitive price. I highly recommend 1st Security and Sound to any business, property manager, or homeowners association looking for a reliable alarm company. They are a trusted vendor and pleasure to work with.

The crew was helpful, especially Roger he was great. They were interactive, personable, and…read moreconsiderate. Very hard-working.

I cannot highly enough recommend Jeff and Matrix Security Systems! I contacted Jeff initially to…read morehelp us troubleshoot a problem with an existing closed circuit security camera system. All of the other security companies I reached out to would not troubleshoot or work on the system because they had not installed it. Thankfully Matrix Security was willing to help me and they were able to fix the issue and have continued to support that system even though they did not install it. Additionally we have contracted with Matrix Security to install new security cameras, they have pulled installed both in a new construction setting and in an existing structure and have done highly professional and top quality work! Jeff is very trustworthy, extremely professional and just a really great person to work with. Do yourself a favor and give Matrix Security Systems a call!

If you are looking for a company that you can trust this is the one. Jeff came out and was very…read moreknowledgable,friendly and listened and answered all my questions. They did a very good job on my system. Attention to detail and customer service was outstanding.

After using this company for my camera install, one of my cameras was water damaged. After I…read morereached out and got a hold of "Travis" he promptly did his best to make it right. Very satisfied with his dedication to marking his customers happy. If he says he warranting his work he is gonna take care of you. I will definitely be using him again.

From the first point of contact to when the job was completed, CVA has been extremely professional…read moreand clear on what they would be doing. If you are shopping for values and want things done right, get these guys on your schedule. They can be busy but they will make it work for you as soon as they can and it is well worth it at the end. We picked a great security camera system from Costco and they installed it for us as requested. After the installation, CVA took the time to show us how to use the system as well. That is great customer service. Thanks Travis and Anthony for the great work. 10 stars if we could give CVA that. One less thing to worry now... - John

I couldn't be happier with my security system! It is nice to know that all the sensors work…read moreproperly even when there is a power outage. The app makes it easy to review the times when the certain sensor was active and review if the system still gets a signal from them. It is nice to receive regular emails from ADT letting me know about the health of my system as well as suggestions to make sure my house is safe. Props to all the customer support representatives are ADT because they go above and beyond to make sure that you finish the conversation with a solution. They even do tests on the system while you are on the phone with them!

We responded to a mail advertisement offering a home security system with only a $99 installation…read morecharge. They took our credit card number, but said that no charge would be made until after a tech had come out, and we had agreed to take advantage of their offer. Our card was charged immediately. The tech was supposed to come out on a Monday between 8 and 9 AM. When he failed to show up, or call, by 10 AM, I called to find out what happened. We were told that the visit had been cancelled. Now we hope that they will refund the charge made without our having to dispute it with the credit card company.

My buddy recently called ADT for a home security system. I had an incident recently so I asked him…read morefor a contact number and called the person he used. David B agreed to come out to my place rather than providing a quote which I totally understand. David came after work which was greatly appreciated. I think the plan I purchased was affordable and gave me a definite sense of security. Not only was he friendly and patient he gave me back my ability to sleep. After "the incident" my insomnia kicked into overdrive. Dario was the installer. He was very nice and helpful too. And he likes the same NFL team!!! I haven't had to call for customer service so I don't know what the negativity is all about. The 2 guys I dealt with were great. And auto pay available which is great. I feel safe at home and even safer being away if that makes sense. I would recommend to a friend and even my mother

Absolutely worst customer service of any alarm and security company I have ever used - the…read moreIs is the 2nd missed appointment to fix their faulty alarm system leaving my home unsecured - to give you an idea / I am typing this as I have been on hold for now 78 minutes to talk to someone. When they pick up ( if).... I will be cancelling both my homes as well as my 15 offices due to the horrible service out of this location. Nice job Modesto ADT - hello Bay Alarm!