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    Direct Protection Security

    4.0 (8 reviews)
    Closed 9:00 am - 8:00 pm

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    Services - Direct Protection Security

    Security system repair

    Security monitoring services

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    Vivint

    Vivint

    1.2
    (71 reviews)

    I'm very dissatisfied with the billing department. They are constantly getting my bill wrong. I…read moreonly mail in payments now. I would not trust them to have my bank account information. As far as the service, I've had 3 false alarms and the last false alarm was after they were supposed to deactivate the faulty censor. I did just get a new sensor in the mail that I have to try and install myself I guess! I appreciate Vivint contacting me to hear my concerns after seeing this complaint. They seemed very willing to make things right. Only time will tell.

    I was a customer with this company until switching providers in March 2025. I followed every…read morerequired step to properly cancel my services: I paid off my equipment, canceled through their third-party account lender, and my new provider even submitted a cancellation letter on my behalf. After completing all of this, I reasonably believed my account was closed. That assumption changed when I was contacted about an unpaid balance after fraud was discovered on my card. When I called to investigate, I was informed that this company had continued charging me for monitoring services the entire time--even though the equipment they were supposedly monitoring had been offline since cancellation. At no point did they contact me to question this. The first representative I spoke with, Leah or Aliyah, was helpful and confirmed that my service had been canceled and that I should be receiving a refund of over $250 . However, after being transferred to the billing department, the experience deteriorated significantly. The billing representative was rude, repeatedly cut me off, and ignored what I was saying. I have now been on hold for over an hour and forty minute waiting for this issue to be resolved. If this matter is not resolved promptly, I will be filing a complaint with the Better Business Bureau, as well as contacting a lawyer.

    Direct Protection Security - securitysystems - Updated August 2026

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