Met with Paley this weekend regarding new countertops for our kitchen. She is delightful and a…read morewealth of knowledge. Let us take our time and stayed longer than her working hours to plan our kitchen. We are buying our counters here because of GREAT customer care, great selection to choose from and quite honestly, Paley. So far, a great experience! PS-we did shop around a bit. Nothing compared to BM&G! Update: counters are in and lovely. Communication from BM&G somewhat lacking. Installation process again lacked communication but the guys were friendly. Overall satisfied after the frustration settled.

We went to Burlington Marble and Granite with a definite idea of the stone we wanted for our…read morebathroom vanity. The selection was good and the customer service friendly and helpful. We found a beautiful piece of Vermont Marble and paid for it in advance. From that point on, everything went downhill. The templating took forever to schedule, the cutting and finishing took twice as long as we were told it would, and both times we called to get information about delivery, the response was curt and evasive. We finally received the vanity top at the very end of our renovation project, but that too was problematic. Despite the fact that our carpenters were on site, there was absolutely no communication or attempt to work with the carpenters who would have willingly made adjustments to the wall so the backsplash could fit snugly and evenly. Once we noticed the gaps allowing water to get behind the vanity, as well as the uneven sealing of the stone, we called to talk about what could be done. The response we got was rude and surly, and a promise to send someone out to look at the vanity top has not happened. If you are a homeowner with a small to medium size project, I would absolutely recommend you find another vendor.

From start to finish we had an excellent experience. My 95 year old mother lost 12 ash trees on her…read moreproperty and wanted to replace trees. We took her to Horseford and a wonderful gentleman took her around to view different options. She chose 4 trees with their support and we arranged for delivery and planting in Plattsburgh NY. The team of Tucker, Ethan, Colleen and one other terrific guy (I didn't get his name as he was working hard) planted the trees and asked each time if we were pleased with the placement, gave us care instructions and cleaned up every inch of space they worked on. I can't thank them enough for the wonderful job they did. We'll be back for more trees and a great experience.

We used Horford several years ago to buy several healthy fruit trees. We were advised on tree…read moreselection and expeditiously assisted through checkout and loading. Unfortunately, the voles got a couple and we returned for replacements. Several employees were seen watering and zooming around in small trucks and no one offered to help us. We waited a long time for checkout and we loaded by ourselves. These were not small plants but fruit trees. Please instruct workers to provide assistance.

Better quality cabinets at Big Box prices. Our order was delivered complete in 10 days. Assembled…read moreyourself takes a little time but well within the abilities of anyone comfortable with a power screwdriver and a drill.

I wouldn't recommend to anyone ever! We had Brianna who was kind however was negligent with our…read morecare which caused major issues with our kitchen. We paid them a large amount of money to special paint our upper cabinets which were not only grossly the wrong color, but quality of the paint was unacceptable which has several damaged, dings and huge errors in paint. These issues are beyond minor in defect and reflect a failure in both workmanship and communication. I requested remediation in a timely manner with photos and was denied by their contracted 802 Cabinetry dealer (who owns them which is a conflict!) and additionally them as they report my issues to be industry standards. Once you pay this company, they do not care about you or your cabinets. They lack any and all empathy or basic human understanding of a home. I am a mom of 3 children, and this was my 1 time being able to redo our kitchen and KOB has completely failed me. Although I have full acknowledgement from Briann their sales rep that my experience has been terrible and they failed on numerous fronts, they will NOT remedy this in any manner. I will be taking them to court to rectify this 10,000+ error in their service and quality of work. DO NOT SHOP HERE! It is illegal and immoral what they are doing to people.

Great prices and service. They, believe it or not, beat the prices of the big boxes and national…read morechains and provided the personal service associated with a mom and pop business. Could not be happier with them and will use them again for my next project.

My Husband and I have gone back to Planet Hardwood in St. George, Vermont for the second time…read more About 8 years ago we purchased a beautiful wood floor for the main floor for our house. They recommended a very skillful installer who did a fine job. This time we went back to them for a solid wood floor for our bedroom. Again they recommended an installer who did a great job for us. We cannot say enough good things about Planet Hardwood. They have an excellent facility where you can view wood samples very efficiently. They have a huge supply of many different kinds of excellent quality wood. Their customer service and support is the best. They are always available in person or on the phone to answer any questions.

I have been my own GC and CM on a renovation project. A lot of moving parts. I have found that the…read morepeople at Coakley have been just great. For example, Dawn has been a real pleasure to work with in the flooring area. She knows a lot about her business and products. She is very anxious to help. I also have found that Coakley carries very good quality items. Both the tile and the hardwood flooring was excellent to work with and to look at. The things you don't see, Hardy board and thinset and shower pans are also excellent quality and brands. Other products have been great as well and other people well educated and trained. This is a small company that deserves the community's support.

Always helpful staff backed up by a fine array to choose from…read more Prompt special orders filled usually on next slated weekly deliveries.

Rude staff. Informed me that my bathroom choices were outdated for a 1950s home. Limited knowledge…read moreon tile manufacturing issues. Took my business elsewhere.

Not only is this showroom Fantastically beautiful, but the caring service I got from Gayle and…read moreJessie was phenomenal. All of the best tile lines are carried here! I love my master bath, my new kitchen and my guest bath. Can't wait to do more!!!!

I requested an estimate to clean the grout in our large primary tile and stone shower. Clint came…read moreout right on time and and I was impressed with his assessment and honesty. He told me what he could do and the expected results, but suggested that we'd be better off spending the money on re-doing the tile work in the shower. It turns out who ever did the work before we bought the house did several things that weren't to standard (wrong type of grout, odd spacers, etc). I really appreciate Clint's honesty, and I will keep Maple Leaf Carpet and Tile on my Go To list for future carpet and tile cleaning needs. Thank you sir.

Maple leaf did an excellent job cleaning my carpet and upholstered chair. Very responsive and…read moreprofessional and friendly. I highly recommend.

I was excited by the welcome & selections . I had felt anxious about choosing lighting for a whole…read morehouse by myself , as my hubby was working out of town. Great fun and professional support by Nick, who's expert knowledge came through ! I was able to chose with back up for most lights. Both the selection & Nick in sales made it happen. I enjoyed the whole experience great communication & follow up.

We arrived to shop on a Saturday afternoon. Two staff we in the phone so we browsed. As we came…read moredown the stairs the salesman no longer on the phone made eye contact and greeted the other couple coming in the door and did not make any effort to check in with us.