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    Administrivia

    2.0 (1 review)
    Closed 8:30 am - 6:00 pm

    Services - Administrivia

    Accountants

    Audit and conflict resolution support

    Current year tax preparation and filing

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    13 years ago

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    Jackson Hewitt Tax Service

    Jackson Hewitt Tax Service

    (1 review)

    Downtown

    I've patronized Jackson Hewitt for a number of years, but this year, in preparing my federal tax…read moreyear 2021 return, my experience with this business is nothing short of insufferable. I thought I was in good hands when our joint tax return was being prepared by Kashyap, the manager of the local Duluth Jackson Hewitt office. My husband and I thought that everything went smoothly until the very next day, before filing away our hard copy, I noticed that our federal refund is scheduled to go to a completely different direct deposit than the one we usually use in prior years. With this shocking discovery I immediately drove to the same local office and urgently asked Kashyap why our refund is going to someone else's account. I showed Kashyap the last visible four digits of both the routing number and account number information on our completed 1040 form and compared them to my checkbook. I asked him whose direct deposit information is on our submitted form. Immediately Kashyap got defensive and responded that we had to have given him the wrong direct deposit information, especially when he asked us to verify its accuracy two times as he inputted the banking data into the computer. This is where I asked him if, on the hard copy, the 16 digits for the checking account (that differs from my 9 digits for my personal checking account) have anything to do with the no-fee refund anticipation loan (RAL) associated with MetaBank (in partnership with Jackson Hewitt). He simply said no. Hearing this, I demanded that he contact IRS to correct the direct deposit information. Kashyap responded that, really, we needed to reach out to the IRS. Indignantly, I asked him why do we need to rectify the situation when we already paid him $188 to act on our behalf. Like, isn't this his job? Office manager Kashyap made a couple phone calls to others within this business organization that went nowhere. He did this feeble attempt to correct the problem all the while he continuously gas-lighted us that we gave him the wrong direct deposit information. Later, in the process of figuring out what little options we had at this stage, I noticed that, for the state tax return portion of our $188 tax preparation, the direct deposit for our state tax refund was indeed, correctly reflected on our hard copy. This means that we had to have given him the same information for our federal return. Again, I asked Kashyap if this conflicting information on the federal return has anything to do with the RAL associated with MetaBank. Kashyap decided to open his mind to consider that I may have a point, especially when the direct deposit info for the state return jived with what we presented to him. Then it dawned on him that, in order for the RAL to become approved and issued, that our federal tax refund detours to MetaBank and then afterwards is wired to our own bank. (And this office manager did not realize this protocol until we came along, not having previously okayed a RAL from our federal refund until this year?) This whole drama over NOTHING caused a commotion inside me in the form of a migraine headache, which compelled me to call out sick for my evening shift job. Very disappointed are we that we're not even being offered a $188 refund from Jackson Hewitt...and, believe me, we've been asking for it.

    Administrivia - accountants - Updated June 2026

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