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    Adogable Training - Ewa Hemmy

    5.0 (2 reviews)
    Closed 9:00 am - 10:00 pm

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    Private dog training

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    Petco

    Petco

    (12 reviews)

    Took my Chihuahua for a grooming appointment. His nails were barely clipped and his paw pads were…read morestill dirty. I sent them a message about it but no one ever called me about it. I won't go back there.

    I'm extremely disappointed with how Petco handled my grooming appointment…read more This isn't about a missed time slot -- it's about misleading service listings, poor internal communication, and zero accountability when issues are escalated. I booked "The Works" grooming package for my dog Ruby online -- a bath, de-shed, and haircut -- as clearly listed on Petco's website. After booking, I received a message from a local team member saying they couldn't perform the service today and offered to reschedule. No problem -- I said yes, as long as we could still get the full package I booked. Then came the real issue: She followed up saying she didn't realize I needed a haircut -- even though I booked it through Petco's own system. After that, I was told no haircut appointments are available until June 27. That information should've been reviewed and disclosed before contacting me. Why offer an alternative date if you're not confirming whether you can actually fulfill the booked services? I then called Petco corporate to file a formal complaint. They couldn't reach a store manager or supervisor -- no one answered. This clearly isn't just a local glitch -- it's a systemic failure in how Petco handles scheduling, staffing, customer communication, and escalation protocols. Petco, if you're going to offer professional grooming services online, then: 1. Make sure your system reflects actual availability. 2. Review the customer's service request before calling them. 3. Don't offer new dates unless you've confirmed you can provide all requested services. 4. Ensure your store leadership and corporate support teams are actually reachable. I'm not just frustrated -- I'm concerned. If this is how customer service is handled for something as simple as a dog grooming, I'd hate to think how more serious issues are managed. Do better.

    Adogable Training - Ewa Hemmy - pet_training - Updated June 2026

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