Took my Chihuahua for a grooming appointment. His nails were barely clipped and his paw pads were…read morestill dirty. I sent them a message about it but no one ever called me about it. I won't go back there.

I'm extremely disappointed with how Petco handled my grooming appointment…read more This isn't about a missed time slot -- it's about misleading service listings, poor internal communication, and zero accountability when issues are escalated. I booked "The Works" grooming package for my dog Ruby online -- a bath, de-shed, and haircut -- as clearly listed on Petco's website. After booking, I received a message from a local team member saying they couldn't perform the service today and offered to reschedule. No problem -- I said yes, as long as we could still get the full package I booked. Then came the real issue: She followed up saying she didn't realize I needed a haircut -- even though I booked it through Petco's own system. After that, I was told no haircut appointments are available until June 27. That information should've been reviewed and disclosed before contacting me. Why offer an alternative date if you're not confirming whether you can actually fulfill the booked services? I then called Petco corporate to file a formal complaint. They couldn't reach a store manager or supervisor -- no one answered. This clearly isn't just a local glitch -- it's a systemic failure in how Petco handles scheduling, staffing, customer communication, and escalation protocols. Petco, if you're going to offer professional grooming services online, then: 1. Make sure your system reflects actual availability. 2. Review the customer's service request before calling them. 3. Don't offer new dates unless you've confirmed you can provide all requested services. 4. Ensure your store leadership and corporate support teams are actually reachable. I'm not just frustrated -- I'm concerned. If this is how customer service is handled for something as simple as a dog grooming, I'd hate to think how more serious issues are managed. Do better.

Cynthia responded quickly to my request. She explained the process very clearly, including the…read moreproducts that she would use on my dogs. Because she sees just one dog at a time, I was t concerned that my dogs would be stressed about meeting other animals. They came home looking good and happy!

From the owner: Waggytails Dog Grooming is dedicated to consistently providing high customer satisfaction through…read morequality pet care at an acceptable price. We provide professional grooming services by appointment only. Call today to schedule a free consultation with us!

My little puppy Rick got the best treatment here! This was his first trip to the groomer, and the…read morestaff were so sweet and accommodating! My little boy is definitely going here again!

They have an amazing team of groomers that are so thoughtful and considerate with your beloved dog…read moreand extremely patient with my two little overly nervous fur babies. They do a wonderful job and I would highly recommend them.

They took a walk-in nail trim It took 2 minutes, was wonderful and inexpensive. I love this place!read more

couldn't have asked for anything more from the Soggy Dog Suites! Boarded my 13 yr old chihuahua…read moreat the Soggy Dog Suites while I was recovering from a stroke I suffered and the staff went way above and beyond in caring for my little princess. When I got her back after an eight week stay at the Soggy Dog Suites I was in shock to be honest. My little princess was healthier than ever, fit & trim, energetic, and happy all around. They even broke her of the bad habits I had instilled into her at home!! Now she eats dog food and loves it!! This place is amazing!!

It's always difficult leaving your fur babies when you go on vacation, but when you find a place…read morethat loves your pets and that your pets enjoy going to you are able to relax and enjoy a vacation without the worry. The owner and staff at Soggy Dog Salon and Suites are wonderful and caring. Everything you would want from a pet boarding facility. I highly recommend Soggy Dog Salon and Suites in Salina, Kansas!

I was reluctant to move one of my dogs, as she had high anxiety in regards to the groomer. I also…read morereally loved them as well. But I wanted a groomer that could take both our girls at once and tBarks-N-Bows has been able to do so. We have been blown away with the care they give our girls!!! So grateful to have found such a great place that we feel comfortable with the care being given to our girls.

From the owner: Specializing in: - Pet Services…read more- Dog & Cat Grooming & Supplies - Pet Stores

We have several pets. The staff and Drs are amazing every time we bring one of our fur babies in…read more They are well cared for.

Dr. Matt Stolzenburg (Dr. Matt) and staff at Town and Country were so wonderful for the care they…read morehad given my cat since moving to Salina several years ago. The time came recently when I had to let my cat go and I couldn't imagine anyone being more thoughtful, helpful and caring during such a difficult and painful time. From explaining what was going to transpire, to giving me alone time with my precious cat, to the handling of the ashes to the lovely and thoughtful notes and cards they sent afterwards. I highly recommend Dr. Matt and staff.

Did a excellent job on my very furry pomeranian. He looked beautiful and they were very…read moreprofessional.

I am a Registered Veterinary Technician and own a poodle. I do daily maintenance on his coat with…read morebrushing, trimming, cleaning etc. - point being is that I understand the high maintenance grooming required. Being said, this has happened twice...I am able to communicate well about what I want in person at drop off and on the phone, however, when I pick up my dog, there is a HUGE difference in communication. Both times, I had asked for his legs to have Pom-poms, and have pre-brushed his coat (this time I even shaved his face prior) and both times I have picked him up with his legs completely shaved. As a poodle owner, this is frustrating bc the coat has to be well maintained to grow it long for the Pom Poms. I have also been able to take him elsewhere in the past and have had no issues with this. At this business when I picked him up I was told excuses for why they didn't do it, they never called me to even discuss it, blamed me that their system couldnt send a message, AND they shaved the legs SHORT. Yet, I still paid, and tipped well. I'm just extremely frustrated with the lack of communication and wouldn't recommend for high maintenance grooming. Additionally, after leaving this nearly exact review on Facebook they were able to call/text/fb message without issue to ask me to remove it. They continue to reword, delete, and rewrite responses to that review prompting me to leave this one here. Again, simple communication at the time of the groom would've resolved this issue. Thank you.

Really good with animals and lets you stay in the room with them…read more Even gave my Cat a shot, and No-one died !

Dr. Atherton was my parents vet, and they loved their pets very much. In turn when I moved to…read moreSalina I went to Dr. Atherton on my parents recommendation. The care my dog received was equal to or better than the Vet College Training Hospital that I had frequented for years. Smart, directed to the problem, and effective. My GSD can be aggressive, and through out my dogs life the Dr. has not only provided the best care, but heartfelt advice. Even with the challenges my dog brings his staff never turns us away. They accept the challenge and do it very well. Good people, that deserve your patronage.