After a rough start, things got better. Jasmine and Maggie were two personable nurses. The pt and…read moreot leaders were open to where I began and what I needed to do. A few glitches included me getting pork after I explained I don't eat pork and a few times not getting a meal. Otherwise, I had a good experience.

My husband was moved into this facility specifically to receive rehab after having pneumonia. They…read moreplaced him in a shared room which seemed odd, especially for the other patron, then proceeded to be more concerned about mapping his body for bruises than his actual comfort. The room was substandard; broken handle on dresser, walker with someone else's name on it, broken headboard on the bed, holes in the screen and sewer smells from the open window, etc. There was confusion about his medications, that never did get straightened out. Several staffers standing around looking at You Tuber on their phones while patients called out for help. He was only there 2 days and I am glad we moved out of there.

Staff is hands down good. But the have stupid food policy. The food here is crappy. Rather than…read moregetting better you get sick. If you bring food from home. They can't warm it even if the patient is starving. Saying the food is contaminated. The management at Northwestern should serious look into it or people will start selecting Shirley ryan.

My father was here for a short time, recovering after a stroke…read more The facility is very clean and well laid out, and the covered parking nearby is very convenient. The grounds are beautifully kept, and the walking trails are lovely. The staff here is very caring and first rate. They really took time to keep us updated on progress and did so much to help our family. Even the chaplain took time to visit my dad regularly. We were able to attend one of the Sunday non-denominational church services, and the music and message were punctuated by the breath-taking chapel and stained glass window. My father's only complaint was the food, but he was on a very restricted diet. It certainly smelled great in the halls during meal times. I highly recommend this place.

My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

My mother was a resident at Burgess for rehab. While this facility was not our first choice, we…read morehoped she would receive compassionate care and support during her stay. Unfortunately, our experience was mixed. The overall atmosphere often felt depressing and unwelcoming. Getting answers from nursing staff was often frustrating, as it sometimes seemed like they did not want to be bothered or responded with an attitude. I also found some staff members to be be unfriendly and lacking in empathy. Families rely on clear communication and compassion when a loved one is in rehab, and we did not consistently experience that level of care. The physical therapy dept. was a bright spot in my mother's day, but this was after switching the physical therapist from Steve to Desiree. Desiree stood out for her compassion, kindness, and genuine concern for her patients. She treated my mother with dignity and encouragement and made a meaningful difference in her rehab experience. I am very grateful for the care and dedication she showed. I recognize that rehab facilities can be busy and understaffed, but I believe there is significant room for improvement in communication (a simple good morning when you see a family member), responsiveness, and patient-family interactions. Again I want to acknowledge the outstanding work of Desiree for the positive impact she had on my mother's care.

I never thought l'd be turning 30 years old while bed-ridden in an acute care facility. That…read moreunfortunately became a reality in 2023, after I was hit head-on by a wrong-way driver with dementia on I-39. I just wanted to take the time to recognize the staff at Thrive of Lisle, as they took great care of me. Shoutouts to CNA's Alan & Harrison; nurses Shirley, Mark and Gina. They are the best! Kellie from activities, Jerome and Sue are always roving the halls and engaging with residents. The positivity and enthusiasm of the staff is truly contagious, and made this long recovery journey easier for me. Therapists Susan, Ed, Keyenna and Tiffany have been helping me work towards my goal to be able to walk again and use my left arm. I love Thrive of Lisle, and the staff here. 2023 was easily the darkest time of my life. I nearly lost my life, and was not sure if I'd ever walk again, or be able to return to the career that I love. The staff at Thrive treated me like family. I can't tell you how much happiness and hope that CNA Alan, Nurse Shirley & Kellie brought into my life during this time. They are truly special people. I still come back to thrive and visit at least 4 times a year. It's rewarding for me to visit the current patients during activities time, as well as spreading positivity and encouragement. I also love seeing my extended family (the Thrive staff). My advice & words of wisdom for incoming patients and their families: * Advocate for yourself as the patient; if you're a relative; please advocate for your loved one. * Treat the staff with love & respect (I promise it'll come back to you ten-fold, and will be a much better experience for you & the staff this way.) * You might be shy at first, but take full advantage of the activities that Kellie puts together! From craft-making to group games; it's a fun time for everyone! (Even the patient's visitors are encouraged to participate). * It doesn't matter if you're bedridden, the staff will make sure to get you out to socialize, shower, or PT. You just need to communicate your needs to them early enough in the day. * Family: PLEASE don't underestimate the power of your visits. Frequent visits will greatly help your loved one as they strive to recover. I had at least 2 family members taking turns visiting me throughout each day. *Keep in mind, you ARE allowed to sit in on your loved one's physical therapy sessions. - Just ask the therapist as a courtesy* * Stay positive & Keep on thriving! Respectfully, Tim

I was sent to Thrive for wound care. So I did not require the assistance some people did. I was…read moreable to walk and dress myself. I did receive physical and occupational therapy. The therapy was to target both upper and lower body and I felt it was a great benefit for me. Therapist took time to answer my questions on how or why the different excersises were a benefit. I had Murium and Traci. Nurses and CNAs were all pleasant. When I was not in my room they would look for me for required medications or lab tests. They also seem to work as a team. No task is beneath anyone. The activities director Kelli has such a nice personality that even someone like me that typically does not join in was participating. Because I did not have anyone visiting me they made a point of making me not feel alone. Many of the staff were good but I had a special thanks to Noah Teddi Alfonso Sue Kelli Drew Odette and my wound care team. I was able to heal nicely by the time I was discharged thanks to their attention and care. Only issue is with the evening shift. I think they forget at times that it is bedtime for us even if it's just a work-shift for them. They would be quite loud and slam doors. Rooms are 2 people so if someone needs to be tended to in middle of the night or is hard of hearing that's a problem too.

I was a patient there for 5 1/2 months and the quality of care was amazing, the staff was caring…read moreand compassionate to me. During my time there I was in need of physical therapy, dialysis and skilled nursing care. They responded quickly to personal and medical needs as they arrose. There are some staff members I would like to thank. First is Antntoinette she is the most caring, dedicated person I've met and I was so grateful to herald I will never be able to thank her enough. then there was Abbey,Ramos and aiden a great group of CNA's. Who also provided great care. Then there was my nurse practioner Lindsay. Besides being very knowledgeable in her job she was always in a great mood and willing to help anyone who needed her help. Then there was jayme. Mike, nina, Marisol and Diana. These amazing physical therapists helped me get strong enough to allow me to go home. I will always be endebted to them. Then to Anita, Tammy, Deanna and Pablo you guys are truly wonderful nurses and I thank you. Karen and Joy are great wound care nurse who mastered a challenging dressing. To Valerie, Carla and Sean your facility is smazing and keep up the great work. All these people I mentioned got me thru the toughest period of Mt life and I recommend this place to anyone in need of care for themselves or a family member

I have 1 star only because I couldn't give it zero stars!!…read moreWouldn't send my worst enemy there! Type of care in my opinion is not at all what is needed! The Pearl is absolutely not a good live in rehabilitation center. No care plan is ever provided. They are woefully understaffed. In my opinion they are more concerned about money than the patients. In my opinion, from what I saw, they take horrible care of patients! Non responsive nurses and staff; tried to give incorrect medication to my relative more than once!! STAY AWAY!!!

My Mom passed away here years ago . Now I find my dad here for rehab and there are soooo many…read morethings wrong with the place, I could write a laundry list. My elderly Dad broke his hip. He was at Edwards Hospital for 7 days and each of those days after surgery he was gotten up in the chair. It took some effort, but they did it. He's on his 4th day here and still unable to get him in the chair. Rehab won't try and he'll need a lift to get him up. He needs full care at this point. The other day I arrived at 11 am. His cold breakfast was uneaten on his tray table, no blankets on him and he was on a bedpan for well over an hour. They said they couldn't wake him up. Well I showed them how to wake him up and with my help he ate everything plus 2 ensure shakes ( which I brought) , orange juice and a large glass of water. His room was and still is filthy. Can't find anyone to clean it. His television is all staticky and almost unwatchable. Trash in the drawers and under furniture from another patient. The place just smells! I can't in good conscience recommend this place to anyone and as soon as I am able, I'll get my Dad out of here. He deserves better. I am a health professional and have lots of experience with hospitals, nursing homes and rehab centers.

This is an amazing place.My mom is there for rehab so had surgery on her hip so she need to get her…read moremobility back.upon arrival the DON ( ERIKA) came and introduced herself also explain my mom medications.Later that evening the ADON ( Q )stopped by to check if my mom was in any pain and if she needed anything.Ok so I thought maybe their jus doing this because I'm here.Nope my daughter came and visited mom and she noticed the same treatment but this time it was Nurse Jessica in the morning and Nurse Chantelle in the evening.So knowing that my mom are surrounded with nursing staff who cared really put me at ease.I also feel that the Therapy Department goes above and beyond to get my mom motivated to walk.The staffing coordinator even answered call light and assist mom to the bathroom .Maja explain mom care plan details which was awesome The administrator ( KIM ) has an open door policy which made it even more easier to ask questions.They are an amazing team who cares about their residents.Deandre helped find after care assistance for home .I would recommend this facility to everyone.Thanks Downers Grove Rehabilitation

I chose Ignite medical resort because their website made it sound amazing. My mother had a bad fall…read moreand was in the hospital for two weeks and was in need of rehab. The care she received was awful.The staff was rude and would visit the room infrequently. My mother is allergic to dyes, the staff was alerted about this and on several occasions, they still tried to give her colored pills. Well, standing at the nurses station going over my mother's pills another patient came up and they ignored her for over five minutes. The next day another patient needed help to the bathroom and the nurse said call 911, I'll be there when I get there. My mother was there for rehab and after the third day and no scheduled rehab until the fifth day we pulled her out of Ignite. We found out the day before another family pulled their loved one out for the same reasons. Do not take your loved ones to Ignite !! Do not be fooled by their website.

Dont go there for Rehab. My mom is leaving in the same shape as she arrive. Skill nursing is a 2,…read morethey dont keep track of any medical problems! Or any concerns that family might have. We have went the Director nursing at least 7 times in 2 weeks. He gets them to do their job for that shift. The next shift it goes right back. 3. The aid really try but they are so short staffed 1 aid 15 patients.

The 5 star reviews are over 4 years old. Ask around if you…read moretake a tour- and not just those that can get around on their own to common areas. I have a friend staying here for rehab. They are older, spent time in the hospital and are now here. They cannot get around themselves and we have tried to be there to help as much as possible, taking them into the general area for meals, getting them dressed. The rehab is going well but the other care has a lot to be desired. I've recently has surgery on my shoulder so I cannot help move or push a wheelchair. If I ask for help, no one has time. I stepped out for lunch hoping that that would prompt someone to take the opportunity to get them in a wheelchair and go into lunch. Nope- food tray to the room. This poor person will not be out of the bed today because no one has time and i physically can't do it. Do better... being under staffed is a country wide problem, but lack of care is not excusable. I'm hoping my friend gets home soon!

I had a total knee replacement and needed to go to a rehab facility. I decided to go to Park…read morePlace and couldn't be happier. Everyone was exceptional and I had the best care ever. The nurses/CNA were very helpful and never made me feel like I was bothering them. The therapist were great and they pushed me but not to the point of horrible pain. I would highly recommend this establishment.

The nurses and CNA's are helpful. the social workers are also kind and helpful. The problem is…read moremanagement, Patty in particular! She has a horrible attitude problem and speaks very nasty to the families. I told her she had a bad attitude and instead of apologizing she denied it and got even more short with me. In the process now of moving my mother out of there.

Working with the Social Worker Heather made care coordination so seamless. She is friendly,…read moreapproachable and knowledgeable. Highly recommend this facility for excellent communication.

I have lived here for over 3 years and don't regret it for a minute! wonderful place, packed with…read moreall kinds of actives for a quality life.

Warning! Nursing home!! Dingy, old. My Dad was there for 6…read moredays for rehab, poor communication with Admissions Director and Social worker. He only got 2 therapy sessions in 6 days. Transferred him to The Springs today, what a difference already!