If you are looking into having a loved one be cared for at this place, avoid it like the plague…read more Run, don't walk away. Absolutely no communication by staff. In addition, we had a Dr call with regards to moms medication, and when we called back, they said there was no one there with that name! If you want to be treated like dog shit, use this place. If you want professional, competent care, look elsewhere.

Belmont Village is an assisted living facility. Although I don't live there or have a loved one…read moreliving there I am very familiar with the business. I live next to their property and our association board meetings are held at Belmont Village. So I see a lot between having them as neighbors and being inside their facility on a regular basis. When you walk in the front door you enter a large lobby with a large grand and player piano in it. You are greeted by a full time staff person located at the front entrance. The staff is professional and very friendly. The restaurant is located at the rear of the lobby. It is very eloquent and serves up great looking meals. The residents always look happy and well cared for. The grounds and facility are well maintained and the interior is immaculate. Outside there are flower gardens, gazebo and a walking path. My mother was cared for in a facility like this for many years so I know what to compare to. This one is above the rest in my opinion. If the need every arose in the future for myself, I would be excited to live there as well.

My brother was at Wynscape for a year. There aren't adequate words to say how pleased we were with…read morehis care and the facility as a whole. The place is so clean. They clean one corridor after another and when all 4 wings are done, they start all over. The staff is wonderful- warm, friendly, caring, skilled, kind and dedicated. Even staff who was not assigned to my brother that day would stop in to say hello or share a joke or talk about sports. Some even stopped by on their days off to check in on my brother. I would say that for many of them, this is not just a job, but a calling. The care they gave was gentle, compassionate, patient, tender, respectful. They work hard to preserve their patients' dignity. My brother knew he was loved, not only by our family, but also by his Wynscape family. I was impressed by the friendliness and helpfulness of everyone on the staff. They regularly stopped what they were doing to provide help and assistance. The rehab staff is also excellent - encouraging, professional, attentive. The food is very good and the staff went out of their way to make sure my brother ate. The staff not only attended to the needs of my brother but were also very attentive and responsive to our family. From entering the facility to the time one leaves, the warmth and caring provided are evident. If I ever need skilled or long term care, this is the place I would choose. I am so very grateful for the care they rendered to my brother in his last year.

They don't seem to have adequate staff fir the number of residents. Maybe they meet the state…read moreminimum guidelines, but the need more. Frequently residents call for help go unanswered for hours and the staff seems to change too often and some of the temp help seems completely untrained for requirements of elderly care.

Eric the social worker there dose not do his Job what a joke! the rn and the cna's are great.read more

I have to say that my time there was not great but it wasn't terrible the people that work there…read moreespecially for one CNA Mariah she really cared for all her patients she deserves a raise. when i first got there she really noticed that i was in major pain and tried to make me as confortable as possible. When she told me about options about the shower schedule she had to do a bed bath on me and treated me with dignity and made me feel confortable. From that day on i knew that while she was there i was in good hands with a caring person. There was a few more people there that always made me confortable and these people are the reeptionist i always called her georgeous and she called me hansome she made me feel at home i didn't get here name and i am sorry. there was two more people that really kicked my butt in therapy and they were Agnes and Ross they really worked me because they knew how bad i wanted to go home and they did not take it easy on me i appreciated that there were days when i got back to my room and just exhausted. This is the reason that this review is not five stars and it comes down to privacy. This is more for the second shift when the door is closed to the room it is only proper to knock and wait to be answered before coming in to the room. They had a habit of just walking in the room without knocking. There was a couple of times where i was in the bathroom and they just barged in and opened the door. Even though it is a kind of a hospital vibe when the door to the room is closed it should be considered being private and the courtesy is to knock not just walk in the door. if i ever have to go back for rehab i would go back to avondale

Every team member we have encountered was attentive. They took the time to get to know my mother as…read morean individual and learn her routines and her preferences. That level of personal attention has made a difference in her comfort and happiness. Sunrise is clean and welcoming without feeling clinical. You are always greeted with a smile. There are plenty of common areas where residents can relax, socialize, or participate in activities. There's always something going on, daily fitness classes or fun gatherings. It's reassuring to know that my mother is actively engaged. The meals are well-prepared and diverse. It feels much more like a restaurant experience than a cafeteria. We've seen an improvement in my mother's overall well-being since she moved in. She's more active, and social. I would recommend this retirement community to anyone looking for a place where their loved one will be treated with dignity, kindness, and genuine care.

We are very disappointed with Sunrise. We brought my Dad who has dementia there . They assured us…read morethey would take care of him. They told us he would have a geriatric psychiatrist visit for proper dementia meds and a room in memory care. After 8 weeks, no meds, no bed on the memory care floor and now we have to admit my Dad into a hospital to get the proper dementia meds. Unfortunately, we still have to pay them. If your loved one has dementia please consider somewhere else that specializes in memory care.

Formerly was The Oaks of Bartlett…read more The rehab center is very good and the PT OT were friendly, nice and helped my mom recover. The nurses & nurses aides were attentive and helpful. They enjoyed their patients and responded nicely to them. Family were able to ask questions and got responses. This is NOT JUST ONE family with the following. You talk with others while there: The "Social Worker " is not certified from what I was told. Rolando, is USELESS. He says he will help find a place once the patient is leaving. He DID NOT. We had to push, ask questions, meet, etc. NOTHING was really offered. He finally said he had phone numbers to give us. That piece of paper with 10 facilities on it, was USELESS. I found 2 to be possibilities but those didn't pan out. On most, there is no distinction which are rehab, asst living, nursing. WHY THEY HIRE SOMEONE in this position, I do NOT understand. Anyone can hand out a paper or cards and leave if up to the family. He DID NOT make call/connections for us. He did tell us that they have info for those WHO CAN PAY which I figure is probably their 1st or 2nd floor residents. BE CAREFUL as Rolando will have an exit date. IF it is NOT reasonable, speak up. He was going to send MOM home by AMBULANCE as she was not mobile. I asked what we do once she arrives. He then changed the date. She was able to walk with assistance when she left on a later date. So, the patient is treated well, and rehab is good. IF you have lots of money to cover for residence afterwards, it's probably OK. However, there are even NICER places if you search ALDEN, Arbor Terrace in Naperville, Sunrise, some of the Heritage Woods, Asbury Gardens, Victory Center of Bartlett. Research and find one.

Great staff. 5-star health care center. Wonderful home-like environment. Highly recommended.read more

I was a participant at this center. I ran into some issues, left multiple voicemails and they never…read morereturned my call.

Wonderful therapists and psychologists in this group. They also have a lot of mentoring programs…read moreand small groups for adults and children.

my mom is a small town girl and instantly liked the charm of The Victory Center (former Alexian…read moreVillage). you're not going to find a more caring Director then Nicole and the nursing team is great!! Huge shout out to all the gals at the front desk - all like family. they take time for every resident that asks for help whether it be with their phone or just wanting to talk. Contrary to some really Negative reviews , this place is clean, organized and very on top of my mom's medicine management and well being.

I looked at a lot of places before choosing this Assisted Living for my biological father and his…read morewife. I have read so many terrible things about how the elderly are treated in these kinds of places and thus I was really worried, especially when I left them there and moved home to California. During the pandemic, and even up until today, Alexian Village has a very high level of staff turnover at all levels, which usually indicates a management issue. However, I don't know the real cause. But as my "parents" have now been there for months, I've noticed that most of the people who serve them seem to be decent people who really care about the elders in their facility. Especially Helen at the front desk, who is a remarkable, wonderful person they are so lucky to have! (Beware of the other front desk woman, though. She seems to hate everyone and everything!) I've also learned that the dire situations my parents report are often not so accurate when I actually investigate what's happening. I am learning to give Alexian Village much more of the benefit of a doubt in these situations. They are, after all, doing a job I was no longer capable of doing myself. The ideal of course in an AL is that your relative is supremely happy, relieved and delighted. That's not likely to happen, no matter how angelic your loved ones are or are not. (That's a new realization for me!) Moving into an AL means that the party is coming to an end, and that's got to be hard for any elder to accept. Now that I have less concern about mistreatment, lack of food, lack of services, mean staff, stolen items, stolen clothing, unavailable healthcare and all the other things mine have complained about, I see that a lot of the drama is really just their unhappiness to be in AL in the first place. I believe Alexian Village is doing the best they can under the difficult circumstances made more difficult by the pandemic. It's irrational to expect this to be easy on your elders or yourself. It just won't be. Breathe. PS - There's one very bad review here, with one star. It talks about how often they change her mom's diaper. I think that poster is messed up, because Alexian V. is an assisted living, not a nursing home. Only nursing homes provide that level of nursing care. She may have posted in the wrong place?

We moved a church brother to a River Glen memory unit because of issues at the Holmstad two years…read moreago. The care has been excellent. The memory care unit is self-contained, consisting of a living room atmosphere surrounded by private bed/bath rooms. The resident does not need to navigate hallways or elevators. Everyday they have activities to exercise the mind and/or body. The staff turnover is low which is a plus. The nursing staff is one of the best, not just for the resident, but also for helping us manage expectations. We went from a one-star arrangement to ta 5-star arrangement at a lower cost and highly recommend River Glen.

This review comes from the perspective of a resident in independent living in one of the town…read morehomes. My husband and I moved into the community in mid January 2025. I felt at home within the first week of our move. My husband took a little longer, but has made the adjustment. Everyone, staff and neighbors, have been very friendly and have made this transition a good one. There are plenty of activities available and our own ideas for activities are readily accepted. There is a lovely walking path within the courtyard of the townhomes and a lot of green space. Best of all, we were able to bring our dog, and she loves it here. There is frequently someone out sitting in the shade on a bench to give her attention. It is wonderful not to have to worry about outside. Maintenance responds in timely manner to issues arising in our home.