My husband and I signed with Angel Adoption hoping for guidance, advocacy, and consistent support…read moreduring one of the most emotionally vulnerable times of our lives. Unfortunately, our experience fell far short of what was promised. Communication was extremely poor. While Angel later claimed they reached out regularly, those messages were generic, automated emails that every family receives -- not personalized communication addressing our specific situation or questions. There were long stretches where we heard nothing meaningful from our Adoptive Parent Coordinator. When we were presented with potential birth mother situations and asked follow-up questions for clarification or guidance, we were told to simply "re-read the information sent earlier." That response was dismissive and incredibly frustrating, especially given how complex and emotional adoption decisions are. We were also supposed to receive cumulative reports showing how often our profile was being shared and what efforts were being made on our behalf. We had not received a cumulative report since July, with no explanation provided. This lack of transparency made us feel completely in the dark about what, if anything, was being done. Overall, we were given very few opportunities and felt there was little active advocacy on our behalf. Frankly, it feels like we paid primarily for a profile book and basic marketing placement, not the ongoing coordinator support we were led to expect. Ultimately, we were matched independently through an attorney -- not through Angel Adoption -- and we now have our baby home. We are incredibly grateful for that outcome, but it happened entirely outside of Angel's efforts. Our attorney also advised us that under no circumstances should adoptive parents communicate directly with birth mothers without legal or social work representation due to serious legal risks, including the possibility of disruption. This guidance directly conflicted with expectations we experienced through Angel, which was concerning. When we expressed our dissatisfaction and requested reimbursement due to lack of meaningful support, Angel Adoption simply stated they had fulfilled their contract and refused any refund, without addressing the communication failures, missing reports, or minimal opportunities provided. Adoption is not just a business transaction -- it's emotional, legally complex, and life-changing. Families deserve personalized support, transparency, and advocacy. Sadly, that was not our experience here. We share this so other families can make fully informed decisions before committing significant time, money, and emotional energy.

We spent 2 years working with Angel Adoptions. First and foremost, they are not an Adoption Agency…read more They are a marketing firm that supports potential adopting families. They are not well versed in customer serve, compassion, or caring. When things were going well, it was nice, when things were going bad, it was awful working with them. They didn't answer phone calls or voicemails; we could never get a hold of the directors. We had to switch "case managers" because ours was not professional.  We had a miscarriage at 6 months, and they never reached out to offer comfort or support.  One of our potential birth mothers had a language barrier and they would not acknowledge this need for additional support. They don't spend time with you listening, they instead send you to a website and 'articles" which are ineffective. Once we finally knew we were entering the final stages of an adoption, we asked our case management agency to tell them to not communicate with our adoptive mother as they were actually making things worse for us. I would not trust them, nor would I give them any money. Their marketing profile is work I could have done as a layperson on Canva. Adoption is a hard enough process as a straight couple not able to bear children. As an LGBTQ couple, they lacked inclusivity, understanding and awareness of the additional hurdles we faced. While they weren't discriminatory, they definitely thought they knew more than they did and were not interested in listening when they should have been open to learning.