Was very impress from the first day with our rep explaining the different options. Was not…read morepressured to purchase, was left with things to look over and even told to compare with what others offered. Installation took about 2 hours, but no complaints, as it was all done carefully with no damage to my house. The equipment is a bit more expensive than some companies, but the service makes up for it. I have called or e-mailed questions or concerns and they were answered promptly. And the monitoring is all local so that puts my mind at ease. I'm monitored for flooding, carbon monoxide and fire as well. Very happy to be a Telsco customer

We have been dealing with Telsco for about 4 years now and our experience couldn't be better. They…read moreare a local company and their monitoring station is in Edmonton, so they know the area. They are extremely easy to deal with and very responsive. I have no hesitation at all recommending them to friends.

Liberty locked my elderly parents into... Liberty locked my…read moreelderly parents into a 3 year contract without explaining the duration & did not provide them with a copy of the signed contract. They refuse to take a notice of cancellation now so I will be forced to remember to cancel in 2 year's time when the contact ends since they have AUTOMATIC month to month renewal after that period. In my opinion this company is extremely shady & preys on the elderly. Absolutely disgusting. Would not recommend them to anyone.

I wish I could give them zero stars. Worst home security provider I've ever dealt with - besides…read morethe inadequate equipment, issues with the doorbell camera and evrything in between... I paid for my contract because i had to (after I moved) and when I was able to cancel it, I cancelled my contract on time, received confirmation IN WRITING that it was cancelled and they charged me the following month - June 15th. I called to have it refunded June 16th and they said they couldn't put the ticket in until the next day. I called back the ticket wasnt created and they did in that moment And said it would be 2-3 days to process, 2 weeks later and I haven't been refunded. I just called and was advised teh ticket was closed on the 26th, and I would see the money in 5-10 business days. ‍ what. A. Gong. Show

I signed a contract with Fluent a number of years ago because it was a Canadian company. I was…read morerecently told by Fluent that they are not monitoring my system but that a.p.i. Security system is. Fluent did not notify me of this nor have they provided ANY service - making a horrible name for Canadian companies. They just took my money & then sold my contract to another company. When I requested service I was told it would cost a ridiculous amount of money.Horrible company, horrible service!! Save your money, find another provider!!

Ongoing Charges After Cancellation - Total Scam!…read more I canceled my service with Fluent Alarm back in December 2021, and yet they are still charging me to this day. I've contacted customer service multiple times, provided documentation, and followed all their procedures, but they've done absolutely nothing to stop the billing. Their behavior is dishonest and predatory. It feels like they're just hoping I'll give up or stop noticing the charges. This is not just bad business--it's a scam. If you're thinking about signing up with Fluent Alarm, don't do it. There are plenty of other security companies that won't continue to take your money long after you cancel. I've never dealt with a company so unprofessional and unethical.

Store review may help to someone: 8330 Whyte Ave NW, Edmonton AB T6C 0Y6…read more I wish I could give this store -1 stars. This was one of the worst customer service experiences I've ever had at a Telus location. The staff were unhelpful, rude, and completely uninterested in supporting customers. It felt like they were there to upsell or charge for basic assistance rather than actually help. At one point, I was even told I had to pay just to be shown simple options that are already available on the Telus website. That alone was unbelievable. Instead of guiding customers, they make you feel like you're inconveniencing them by asking basic questions. Save yourself the frustration and go to another Telus store or a different provider altogether. I will never return to this location.

I would give 0 stars if possible. I needed to move my service from one building set up with Telus…read moreto another building also set up with Telus. The earliest appointment they could get for me was a week after my move. The appointment was scheduled for between 8am-9am. The technician showed up at 12:30, had no idea how to do the service, despite the entire building being wired for Telus. The next available appointment was a week later, putting me at 2 weeks without a service that I am paying for. I have currently been on the phone, passed around from agent to agent for 1.5 hours and still no resolution, after already speaking with them on 3 other occasions regarding this matter. They told me yesterday that they will have a technician come out today and that technician cancelled on me very last minute, prompting my call back to them today. I have received several different explanations as to why there have been so many delays. I have never experienced such a terrible client experience. I have asked to cancel my service and they told me I would need to pay over $300 in fees if I want to do that- for a service I am currently not receiving. Unfortunately there is a lack of internet providers in my province and I am stuck with one of two terrible options. Telus should really reevaluate how they choose to do business.

Poor response in servicing issues. Have them the cameras and equipment back after several years…read more I think Telus might have bought them out. A guy raising chickens in the Philippines tried to help re set the system. Other business contacts were from Saskatoon.

The issue continues to be ongoing. Due to the complete incompetence at this company, I will NEVER…read morerecommend them to anyone. The system is up, it's down. I still continue to get robocalls about the battery, even though I have sent them a cancellation of my contract (within my 10-day right to cancel in Alberta). Of COURSE they still took the money out of my account for the first month. I put a stop to that with my bank. But I got a robocall the other day about a "problem" with my account. Yeah...I'll bet. These moneygrubbers can't get any more access to my money. I'll BET they're pissed. If I could give 0 stars, I would.

Upgrade Alarm Control Panel. Alarm technician Andy provided excellent workmanship and I feel we…read morereceived good value for funds expended. I highly recommend this business for your home alarm installation and servicing.

Please read this before you decide to use this company .This by far had to be one of the worst…read morecompanies I have ever dealt with . When I met with Dolby to discuss my system I specifically told him I wanted to purchase the entire system , he wanted me to enter an agreement where I rent the equipment from him for a period of 3 years + monitoring fees . I stated I wanted to buy it not lease it from him and he wasn't happy about that . He thought about it and quoted me that to buy and own the equipment I would have to pay him $2000 + GST for all the equipment and I agreed to that and a monthly 1 year contract of $39.95 which he raised to $42.95 then raised again to $49.95 . I ended up selling my home and asked him if he was interested in installing a new system in my new home . He replied "No" he was not interested so I advised him I would be discontinuing service with him . Thats when he decided that I owed him more money . I was in a 1 year contract which I completed and then went month to month as discussed and I owned the equipment since I paid him over $2000 and he kept stating he thought I owed him something ... conversation ended . Here is a link to all the equipment he sells and the retail pricing . https://buy2gig.com/ . This will show you the price differences between what he wants to charge you and what he's supposed to charge you . In my case he gouged me and the equipment he says he sold me for $2000 actually is worth maybe $700 I didn't feel good about how Dolby mentioned he thought I owed him more money . I bought the equipment outright or so I though and he verbally told me I did I sent him a written notice of cancellation as per the agreement and I get a message back from Dolby demanding $600 for unlocking the control panel or he is going to come and remove it . I was like "what" ? I bought the equipment from him but little did I realize the Dolby and his shady ways wrote on the contract in small writing that the control panel was " not inc" and I did not notice this at the time I signed the contract because I trusted him and the verbal agreement we had . Dolby is as shady as they come, always trying to figure out a way to take advantage of his customer so that you will owe him more money at the end I suggest you all close read the contracts he made you sign as he has made it so that if you discontinue service he will come after you for additional money . He basically ripped me off and knew he was doing it . It was he that did not want to continue service because he wanted the $600 cash grab and he will take back this monitoring panel , then sell it and install it in someone else's home telling them that its new when its not ...its actually from someone else's home as will be most of his equipment ....super shady !!! I have signed up with Telsco . There you buy the equipment and they do not own any of it , it will always be yours . I even sent them a email to verify the control panel is mine to keep and they stated yes it is ( see attached photo) . They are the exact same price as Dobly's JTL and they do not do shady things to their clients . They actually gave me better cameras which include sd cards and the ability to talk through any camera where Dolby does not offer that . Again Dolby goes out of his way to take advantage of his customers ...most of you do not know this yet but just wait until you try to discontinue service even though he verbally tells you that you own the equipment he is not being honest to you Ive learned my lesson and I hope you seriously look at what you have signed because he 100% is going to play it to his benefit and add very small print items onto the contract so he comes out ahead and remember some of his equipment he is installing has been in other clients houses ,such as mine , so anyone after this point may be getting my control panel installed in their home

People in my family have gone here to have their computers fixed a few times now, and every time…read morewe're impressed! Their prices are reasonable, and the people there really do their best to fix your stuff, save your data, etc. in the best way possible. For people out of Sherwood Park, it's a bit of a drive, but definitely worth it for their reliability and trustworthiness :)

From the owner: No Contract Home Security & Alarm, 780.416.0266 PSNA trained…read moreand Certified Installer. Alberta Owned. Bonded, Insured, certified for all major makes and models of security systems with thousands of installs and repairs to date not only are we local but we are priced right. Honeywell Authorized Dealer.

Rob was so great when he came out and pointed out so many things I didn't realize I needed to do…read moreand get done. Thanks, Compton

I have resolved all issues I originally had with Rob and we have discussed everything. I understand…read morehow difficult it is starting a new business and I appreciate Rob's honesty and I look forward to doing more business with him again. I wish him the best in his future endeavours.