Dr. Stacey Gray is the Director of the Sinus Center at Mass Eye and Ear, so, going in to the…read moreappointment I knew I had a visit with someone who had the creditials I wanted. What creditials can't give you, however, is patient care. My experience with the front desk/administrative staff, the nurses, the other doctors I interacted with (it's a learning hospital) and Dr. Gray herself has been beyond exceptional. The front desk staff (especially Sam) has gone beyond all expectations to make certain that I was prepared for the appointment, had all the answers to any questions I may have had, and even went through great lengths to assist me in scheduling an appointment with another specialist Dr. Gray referred me to who had a notoriously difficult front staff and who I was especially frustrated with. The remainder of the administrative staff was also friendly and helpful, from receptionist to billing. Dr. Gray herself was friendly and informative. She took the time to explain each test she was doing and why it was needed and, although, ultimately, my problem does not lie in Dr. Gray's arena to be resolved (hence the referral), she was helpful in ruling out potential causes and helping me understand what the next steps would be. I cannot recommend highly enough Dr. Gray and her associates.

I've been generally happy with him, and he worked under the best in the city for a while, but…read moregetting appointments with him are very difficult, and to be perfectly frank, his receptionists are rude, inflexible and "NASTY" so I stopped going to him for that reason alone. Very poor manners... One of them actually said to me " go ahead and complain to him he likes me, so it won't matter"...I kid you not...when I wanted to register a complaint.

Bottom line: if you want to see one of the world's best otolaryngologists for a voice issue, it's…read moreworth dealing with some of the hassles. Pro Tip: Make friends with Nancy, his assistant, and your life will be much smoother. I've been seeing Dr. Franco for 4 years for various vocal cord issues (recurrent bleeding and granulomas, a la Adele and John Mayer). I've seen him twice in the past month, once for surgery. I take the bus down from Portland, ME because he is one of the world's premiere otolaryngologists. All of the ENTs I've seen in Maine act like fanboys, eager to impress "Ramon." Several of them have spent time under Dr. Franco's tutelage. In the last couple years, Dr. Franco has become more of an international superstar--he travels to teach docs in South America, Eastern and Western Europe, and perhaps beyond. When he's in town, he's often swarmed by doctors who have travelled from all over the US and the globe to study under him. Being out of town so much does make it harder to get an appointment with Dr. Franco. Sometimes I get really frustrated with waiting for weeks to see him, making a four-hour round-trip, and then getting a five or 10-minute appointment. But there are a few reasons I keep coming back. 1. There's a reason he's so popular. He's one of the world's best at what he does. 2. I want to go to a doctor who sees my weird vocal condition and can say, "meh, I've seen worse," because he sees weird vocal cord/larynx stuff all the time. 3. Being with a teaching doctor means that there are always several people looking at my case. It's like a built-in second opinion. 4. He's shown over the years that I'm not just a case, but that he genuinely cares and remembers me. When I came to see him in March after a 1.5 year break, he said "oh, I was just thinking about you last week and wondering how you're doing. Remember that I said xxx to you, Dr. So-and-So?" And I knew it was true. Nancy, Dr. Franco's assistant, can seem grouchy but she has a soft spot. I've just learned to be relentlessly friendly and appreciative. As a result, she has bent over backwards for me in several cases. She has a tough job keeping track of Dr. Franco's ever-changing busy schedule and frustrated patients who wish they could see him sooner.

I went in for a neck lift in January 2023. It has been more than a year and I have terrible scars…read morearound both ears and my neck looks exactly the same, perhaps worse. I paid for my entire procedure upfront, but go a bill for twice the cost of the procedure for 8 months after the procedure. I called numerous folks at Dr. Lindsay's office and the hospital with zero success. The bill was sent to a collection agency after a few months, so not only did I have terrible scars all over my face, I started getting hounded almost daily to pay a bill for twice the cost of the procedure that I had already paid. None of my friends or family felt my neck look improved, but many of them asked me if I had been in an accident and questioned what had happened to leave me with such horrible scars. I wish I had read these reviews before I went to get the surgery. I trusted my boyfriend and now I hate him for putting me through this.

Took my beautiful face in may as well have smashed it into the cement. Please stay away from this…read moredoctor she does not know how to perform cosmetic nose surgery.

The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

Mass Eye and Ear, of all places, doesn't understand accessibility and accommodations for people…read morewith vision and language disabilities. They have a page on their website that says they can provide communication in required formats for people with disabilities, but none of their staff are aware that the law requires this. The webpage saying they provide accessible communication only has a phone number to contact them. It has one e-mail address, but that is for requesting interpreter services, not for general e-mail correspondence from people who need to contact the clinic via text. The website says to use the portal to schedule appointments for patients who are already registered, but the portal is set up so there is no way to request an appointment unless already seen recently by that department. The Patient Relations office has no idea that the ADA exists and told the person to find an abled person to make a voice call for them. The nurses in the departments don't understand what large print is and several of them have provided a legally blind multiply disabled person with handwritten illegible instructions, stating they don't know how where they would type and print instructions to give the person. Their solution was also "can't an abled person just redo it?"