Dr. Costello is an amazingly caring ENT who not only treated me when I first had symptoms of…read morehearing loss, but referred me when he knew I needed care at Mass Eye and Ear in 2015. Fast forward 6 years and I had lived through a medical saga that turned out to be a spinal CSF leak and I had to travel cross-country dozens of times for experts to treat that condition. Those doctors thought my hearing loss, tinnitus, and vestibular issues were additional symptoms of the spinal CSF leak, but after surgery to repair that issue, my ear issues did not resolve when the rest of the leak symptoms did. We thought maybe it was just damage from the leak that became permanent and I gave up on looking for different answers. That's when I made an appointment for a follow-up hearing test with Dr. Costello even though I hadn't seen him in years. I remembered that he was so kind and didn't think I needed anything more than testing to see if my hearing loss had changed any over the years. I brought all sorts of information with me regarding spinal CSF leaks so I could share my story with him and all that had happened to me and my case over the years In case he ever came across another patient like me. Not only was he open to hearing all about it, but he was excited to talk and learn more!! While I was speaking with him, he pulled up the imaging I had at MEEI years ago and realized almost immediately that I had a condition that was overlooked by the MEEI doctors that explained all my ear issues - hearing loss, tinnitus, popping, vestibular deficits, etc! He immediately realized that I needed to once again be seen at MEEI, but after I shared my concern about the previous doctor I saw there not telling me about the issue (semicircular canal dehiscence) years ago, so he personally called and got me connected with a doctor there that he really admired. She was wonderful, too! I am currently still going through testing at MEEI and a path forward for me is still unknown, but with Dr. Costello's keen eye, caring nature and follow-through, I no longer have mystery symptoms that may have caused me many more trips across the country and dangerous procedures, thinking that they were still due to the spinal CSF leak!! Dr. Costello cleared up so much for me and I will forever be grateful. Even if my continued issues are not able to be resolved, I now have answers and relief from the worry of not knowing what was happening to my own body and brain. I know that sometimes his daughters check the Yelp reviews, so if you are reading this - please know that your Dad is awesome and please tell him how much I appreciate him! Tammie Stanford (no idea why Yelp thinks I'm from San Francisco - I'm from Wilmington, MA lol)

I had a tonsillectomy on August 7nth 2023. I met with Dr. Brown who was extremely professional and…read moremade sure I was set up with the surgical coordinator to get this procedure done and over with. Sherri Morales, the surgical coordinator was extremely rude and careless. Every-time I had called her number to speak with her about my surgical time and or questions I had leading up to my surgery she had an attitude and no interest on being on the phone or in person talking with me, which is part of her job to remind you. The doctor/surgeon I had was Dr. Doolittle. I was prescribed 40 Oxy @ 5 mg and was told by one of the discharging nurses at Shields Surgical Center to take Tylenol every hour. My caretaker was there to receive the pain regime since I was still coming out of the anesthesia. By day 2 post op I was vomiting non stop and couldn't stop shaking. The person who took care of me as well as myself were greatly concerned. By day 3 post op I was rushed to the Hospital by ambulance closet to me, and had told them the type of procedure I had, as well as the pain regime I was directed to be on after surgery. I was overdosing and slowly killing myself without even having the knowledge of it. The doctor over at the hospital was greatly concerned for my liver and how much Oxy and Tylenol I was prescribed and being told to take. I was severely dehydrated as I didn't eat or drink knowing that I would throw it up due to Oxy and Tylenol. I also had a UTI. Dr. Doolittle had instructed me to NOT take any Ibuprofen or Motrin because of bleeding. The doctor at the ER told me otherwise. I left the hospital after being on an IV, prescribed nausea meds and as well as a new pain regime which consisted of Tylenol and Motrin/Ibuprofen every 3 hours switching them so I get a little bit of something every 3 hours. ENT were very quick to send my bill to me. I had spoken with Jennifer and had a referral from my PCP sent over to them as well as insurance to cover the bill. A week went by with no phone call back from them regarding the bill, including no e-mail or mail sent out to my address. I called them to make sure everything was squared away with my bill. It wasn't. Nobody called me to let me know that they needed another referral from my PCP. I am now 1 month post op, and on my right side of the back of my mouth (where my tonsils were once located) I still have a chunk of tonsil that was not taken out. I have relocated since my surgery and am now going to have to find a new ENT doctor to fix Dr. Doolittle's mess. I am so frustrated as this was my first surgery ever and no one took care of me like I thought I would be taken care of here. My anxiety about this surgery was extreme, I got sedated before surgery because of the stress and anxiety I was having while nurses and the anesthesiologist were prepping me before I went under the knife. It takes a lot to trust anyone when you aren't conscious enough to be able to trust them visually. Please take this as a precaution before entering this office and receiving treatment.

I recently had a surgery performed by Dr. Brown, who did an excellent job before, during, and after…read morethe surgery. He took the time to fully explain the procedure and answer all questions in a thoughtful and caring way. The surgery was performed with utmost care not only of resolving the underlying issue but also in ensuring the healed scar would be minimally visible. After the surgery he made great effort to contact me and ensure recovery was proceeding well. I would definitely recommend Dr. Brown if you're in need of a professional, down to earth, ENT surgeon whose focus is on the patient - both their understanding and treatment.

I'm 77 and have seen a few MD's in my time. Dr. Gallivan is clearly the best. She is patient,…read morecaring, skillful and responsive and always greets me with a smile. These are qualities valued by old timers.

I've known Dr. Gallivan for years. Tonsils and adenoids for one child, tubes for two others. A…read morehuge take away was the hug she gives while your kids are getting there sleepy meds before surgery because she knows how it affects us as parents. That was many years ago. over the past year it's been care for myself. the last two visits not only did she address my ENT concerns but also solved other conditions I've been experiencing. she could have easily shooed me out to the appropriate specialist (which she does want me to follow up with these other specialist for sure) but she sat with me for 45 minutes even knowing it was not an ENT issue. I left my visit with clarity and direction. I can't say enough about her expertise, bedside manner and true care for her patient. There are not enough stars to rate Dr. Gallivan!

I am really impressed with the eye team at Mass Eye and Ear in Stoneham. I have been going there…read morefor a few years. It's important to get there early, it's a busy practice and they have lots of tests but at least there is a nice waiting area in between them. I have a few eye issues but I feel really confident with my doctors, they do a great job of explaining treatments, procedures, and addressing my concerns. And, I am happy that I don't have to drive to Boston for quality eye care.

My wife has a problem with hearing, and we live in Stoneham, so we went…read moreto 41 Montvale Ave. and saw Dr. Insalaco. He was very helpful, checked my wife for any obvious organic problems, and referred us to the Hearing Aid center at 1 Montvale Ave. in Stoneham for a hearing test. We found Dr. Insalaco very helpful and answered all of our questions and set up a follow up visit after the hearing test. He was very helpful and we felt fortunate to have seen him.

The moment I walked into Shields I was treated with extremely friendly staff from the receptionists…read moredesk, to the pre op area. As soon as I was settled into pre op I was treated extremely well by a very friendly nursing staff to the time I go into OR greeted by extremely friendly doctors and anesthesiologists. Treated like a vip all the way and for minor procedures everyone here treats everybody with the utmost of care. Payment plans are extremely flexible even though it seems like a lot their service outweighs the cost of this facility . Definitely will consider these people again if the need arises ice again. Thank you everyone at Shields Surgical Center for a very positive and stress free experience.

I saw Kristin for 7 months due to me out growing the world of pediatrics. She listened to my…read moreconcerns and was extremely helpful and supportive when I mentioned that I wanted to try the weight loss shots before I did any sort of weight loss surgery.

The folks who answer the phones are very rude…read more They also made a mistake with my appointment date and didn't seem to care.