Came in with a question, walked out with answers and a lower rate. Thanks Alfredo for helping g me out. Quick and easy!

Adriana, congratulate you on an excellent company however, share with your accounting team and all that good money that goes for advertising: BILLBOARDS, MTA, TV, METRO etc.., Let's also get more Phone agents too! I do wish to continued with your services but not the almost ONE AND A HALF HOUR wait! Gracias read more

Adriana's Insurance Services - Here you can see their 909 number in my screen and total time i waited. Ended up handing up. Sad! - Home & Rental Insurance Near Me - Huntington Park, California

Freddy, at Adriana's Insurance was very helpful, he went above and beyond to provide us with great customer satisfaction. He explained to us the importance of insurance, the process, and as a result we were completely satisfied. There are promotions taking place, for first time customers that saves you time and money with one simple phone call. We always look for affordable solutions this is a great place to start. read more

Amazing guest experience. Very helpful staff always making sure you get the best possible quote. Una experiencia increíble para todos. El personal es muy atento y siempre se asegura de que obtengas el mejor precio posible. read more

Sales agent Abraham is always very helpful and always has the answers to any questions I may have. Helped me and my dad get a better insurance policy that I had before and stayed open extra on the weekend to finish helping me get insured. Highly recommended to speak to him if looking to get an insurance policy. Thank you again. read more

Great experience! Fred was so helpful and patient while finding me the best deal, best customer service ever. Thanks to Maribel as well for connecting us ! read more

I don't really do reviews, but I had a great time with Abraham. He's a really helpful agent Help me a lot. Helped. me find the right policy and really attentive. Answered all my questions and doubts. If anybody's looking for a good a good agent. Come talk to Abraham ASAP. read more

Every time I go there, there's new sales people. That's always a bad sign, reps come and go and obviously don't care for the job. Unprofessional angry customer " ladies". Clearly there's no management or work ethic. Stay clear of this place. Hopefully they go bankrupt and stop scamming the poor fools who don't speak English. read more

Their reps are rude and have really unprofessional communicative habits; they don't announce who they are when they call or text, they are blunt and are pushy. I tried to get a quote online but they are apparently unable to provide one with just the information provided. What a waste of time. read more

This is my first time getting car insurance and Adriana's insurance made it fast , easy and efficient . Jorge Rivera explained everything and answered all of my inquires . Jorge was very professional, and not to mention great prices . Would highly recommend 10/10 no haggle prices , miscommunication very straight forward and professional . read more

Jose was able to help me in a timely manner and helped me with a great price for my insurance. Thank you

Trying to charge me 712 dollars for insurance on a little Kia and it's not even full coverage. Absolute not. And they spam you ALL day.

Came in here for Insurance help and Jorge Rivera was great help. Help me with my payment and was fast great help. I recommend him 100% anyone needing help read more

Adriana's Insurance Services - Home & Rental Insurance Near Me - Huntington Park, California

Disappointed with customer service. I call to reinstate my insurance and the agent good since October they can reinstated you have to get quote again. I ask for his name 2 times and he never provided for me. I been a customer for more than 8 years, getting quotes it's easy in 1 click Adriana's can lose customers. I call back and hopefully the supervisor approved to reinstated must wait 20 mts for them to call me back. read more

Regretting coming here. Don't even bother to waste your time because they will definitely waste yours. They only care about their signage quotas etc. Find a different agency company wte because they aren't it! They leave you on hold for a long time, they speak Spanish majorly read more

The worst of the worst!! Unprofessional!! They pick up there phones!! Employees don't speak English. They over charge. So I'm switching to Vergara insurance in South Gate on Tweedy and Otis read more

Great Insurance ! Ask for Claudia Ruiz she takes her time to help you & is such a sweet kind person! Good Staff , Very helpful ! Affordable insurance! read more

Why was my previous rating erased? Hmmm. Adriana's Insurance canceled my insurance half term. We payed 6 months in advanced and half way through the term our insurance was canceled without notice. Adriana's Insurance refused to help. We have filed a case with BBB and here is their closing response: Your BBB has made attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. This complaint has now been closed as UNANSWERED. An unanswered complaint will have a negative affect on the company's BBB rating. Your BBB develops and maintains Business Review Reports on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. If the company has contacted you directly and resolved this complaint, please notify your BBB immediately. A summary of this complaint case can be seen by clicking here... As said previously in my erased review. We will never again practice business with this shameful so called business Adriana's Insurance. 200% thieves. I say 200% due to their current 2 for 1 promotion offer. -Maria read more

Jorge Riviera was extremely professional and handled all of my concerns in a timely and efficient manner. Great service, would definitely recommend. read more

People get a real insurance company, this is not the way to go this coverage will not cover u in a real accident. Real insurance has ur car in a body shop in 2 hours and pays in less than 24 hours unless there is a death. Make sure ur deductible is $250-$500 anything above that means u don't have enough coverage and is for sure a Law suit against u so u better be ready to pay out of pocket. Having a car n driving is a liability if u get a personal law suit it will basically cost u ur life. Cheap ain't the way, bc if u can't pay a monthly premium I'm pretty sure u won't be able to pay for an attorney nor a law suit fees, court fees, recovery fees, liability fees plus plus plus damages an ur 1000 deductible with 25k liability is not going to cover any car on the road or ur car, the rise of inflation n the average cost of a car is 30k-112k. U better pray at that point u don't hit anyone n u better be the safest driver out there or else u better have 100k in cash in ur bank account or birdies u will see. Remember insurances should also cover ur personal law suit fees, plus paying a deposit plus a monthly payment wth is that. If u add a car ur insurance should be cheaper not more n no deposit required. At the time of an accident you should have a line to call n wait no more than 5 mins n the agent should say will take care of it all have a good night sleep a tow truck will be there in 30 mins n ur car will be taken to ur shop of preference with the rental ready to go n a full tank of gas. read more

I went in for a quote, I currently have farmers but my insurance has been going up so I tried Adrian's to see if they can give me a better rate. I was assisted my Bertha Bernal, she showed professionalism and helped me answer and understand all my questions. She educated me in the importance of having insurance. She gave me a very good deal. But her customer service is making me give her the stars. I will recommend Bertha to everyone. read more

I have been with this company for more than 8 years and I love the service I recommended them 100 % Excellent service from Victor Duarte. Thanks a lot read more

I cannot give them 0 review . I gave my payment on the 2nd of this month. The Alliance Insurance call me and told me my insurance was CANCELLED. I explain I gave my payment on time, but they treat me like I was lying, when I see the payment reflected in my bank statement. They told me Adrianas has a lot of lawsuits going on , because they don't report the payments on time. This should be reported to the Department of Insurance. What if I had an accident believing I am cover, and all they could say is SORRY , the operator VICTORIA GONZALEZ who took my payment made a mistake. Now Alliance said please make your payment directly to us, if you want to be COVER. WORSE EXPERIENCE!!!! ADRIANA SHOULD DO SOMETHING RELATED TO THIS BAD COMMUNICATION BETWEEN THEIR BROKERS! read more

Me and my girlfriend went to this Adriana's location after having Access canceled on us and Angel helped us out who was very nice and helpful towards us. He explained everything to us and got us a good and affordable quote. Thank you to Angel! read more

I seriously do not understand how companies such as Adriana's insurance are still i business! I had the worst experience with them, I was quoted one price. A few weeks later I got a letter saying that due to a DUI on my record that my good driver discount would have to be removed and my fee was going to be $75 dollars more! Adriana's asked me to go to the DMV, to get a print out of my driving record that proved that I've never had a DUI, so that the issue could be resolved. I did! But Adriana's office staff, said that they couldn't do anything about it because the insurance company was making the change. No one was able to help me not corporate or any of the managers in the office. I decided to Cancel my service with them that day! I refuse to be insured with someone that is not willing to answer any questions when it comes to consumers concerns! When I asked for a refund on my installment of $145 they sent me a check of $8.00! Are you kidding me! Thank god I went back to my insurance company FRED LOYA! read more

My wife and I went into Adriana's office to get some quotes. We were assisted by Angel Puccio and he was more than helpful in providing assistance with whatever questions or concerns we had. Angel was fair, balanced and provided an affordable quote to us. If you are ever in HP, I recommend you ask for Mr. Angel Puccio. Thank you sir! read more

I've been loyal to Adriana's for years. Regardless of the plethora of expensive fees. Their customer service is inconsistent and promotes distrust in every way. For example: Adding a car? Over $150 in fees. Removing a car? Well, apparently it depends on who you speak to and at what time during your policy discussion. Read below about Multiple Car Discounts. Multiple Car Discount? No consistency there either. My policy had 1 car and the cost was about $58 a month. Adding a car (with $160 in fee's) then made the bill about $78 a month. Not one mention about a 'discount' when adding the car. Months later I came back to remove the additional car and they wanted to charge me $10 (but 'nicely' said they would waive it, even when I was told 2-3 times that they do not charge to remove cars from a policy). After removing the additional car they stated my bill would be around 40 cents less... This without any new violations, changes of address, or primary car. After complaining consistently about the number of times I have been charged fees, they were able to find me a new quote for a 57$/month policy. But there is a catch, $172 down payment which only included my first month, the rest... well you'd guess it: Fees. After some more struggle they were able to lower the down payment. I asked them if I could have a few hours to think about it. They 'nicely' said "this deal is for right now only, if you call me back it'll go back up". It felt like customer service was their last objective during the call and instead they were focused on simply giving me an ultimatum. The experience overall felt like a gambling scenario. It just didn't feel right. It felt like they were able to play with the numbers and always to their advantage. I will be calling the California Department of Insurance at 1-800-927-4357 to see if any of this is normal practice. read more

Worst place to purchase a insurance i went there on January 2013 purchase one insurance and a month later my insurance got cancel with out notice, i went back and speak with some guy whose name was JOSE kinda build, like skin hispanic dude, he told me some bs and offer me a new insurance for 200 dlls according to him i was not gonna paid anything from that month till April i was like are u sure he is like yeah anyways i sign it and thought myself i got a good deal a month later my insurance got cancel and i got a letter from dmv asking to buy an insurance otherwise they would cancel my car registration, i went back and for my surprise he wasn't there!!!! I spoke with his manager who was no professional at al, she told me i was lying are f..... Serious ? That it was the first time they have a complain about this guy, well he was well train to STEAL people's money. read more

These people seriously have no consideration for customers. They told me and my boyfriend that we needed to put down a payment of 600.00! Because supposably if we leave a higher down payment the insurance will notice that we are responsible!!! We gave them 550 and then 1 week later pay the next 50 dollars. Well the week came and they called me asking for the 50 dollars and i told that cockeyed bitch that i had just lost a family member and i didn't have the 50 dollars well she told me that she was going to cancel everything for me if i didn't have the money. That stupid cockeyed bitch doesn't know the meaning of customer service!!! She so calls her self a supervisor really! They don't care about customers. read more

Don't recommend this place to anyone, customer service isn't good, and the employees have no idea what there doing, when I asked to talk to the manager she also had no clue when it came to answering my questions, I thought these people are suppose to be trained to help people and provide excellent customer service, also the fees they charge are insane. People need to stop getting brainwashed and look for a better insurance agency. read more

Got a great deal Claudia T she was very helpful. Great experience overall.

Very good customer services, the ladies working there are very respectful and very friendly, specifically Agent Claudia Trujillo she gave me the best price and cover for my new car. Thanks Claudia read more

google said this location opens at 8:30. i showed up and it days 9:00 AM. im here at posted time(9:00am) and theres no one here. i get charged ten dollars EVERYTIME I come pay my bill. if im using a card or not they still charge you a service fee. paying 92 and change for a '90 honda civic on just insurance...really debating moving my policy somewhere else. read more

After seeing so many billboards in my neighborhood, I decided to give Adriana's a call. A gentleman named Angel answered all of my questions, and made me feel confident buying insurance, which I don't know much about on my own. I would recommend anyone to Adriana's. If you go, ask for Angel! You won't be disappointed. read more

Javier XFL was really great! He was very attentive to my needs and got me insured right away for half the price i got from state farm. thank you, Javier, for making it so easy. read more

Me n my husband went in to purchace ins for his vehicle a young lady named Bertha assisted us she answered many of the questions n explain well what coveregas we had n how everything worked i recommend going to her for ur policy she has great customer service read more

Worst insurance ever! I recently purchased insurance through Adriana's insurance about 2 weeks ago. At first I thought it was pretty cheap for basic, of course my online quote was so much cheaper than what they gave me at there. I ended up paying about $160 on the spot for "first and last month" supposedly.. Not even a week later, (about 2 days later) , I received a bill for $63 due in 2 weeks. I had just paid my first month and days later received a bill, what the hell?! I do not recommend this insurance to any one. read more

This place doesnt know the meaning of customer service one of their employees hung up the phone on me because she was too busy selling she said and could not take my payment for me. Her name is Sofia, she was very rude, plus it wouldn't of taken her more than 2 minutes to process my payment. Don't see this company staying afloat with such employees read more

If i could give them negative stars I WOULD. The worst customer service ever experienced ! Representative Diana promised me she can hand me and even email me proof of insurance after midnight. I really needed proof of insurance for employment reasons. Came in gave me a high quote , almost payed 2 bills in down payment, but you know what I didnt care about that as long as I had insurance. After 3 days of calling their office and customer service to BEG for a proof of insurance they have YET not giving me anything, is beyond ridiculous. They said I would have to wait a month ?! Are you freaking kidding me ?! But to ask for down payment and fees I gave you the money on the spot no questions asked , now I have to drive one whole month with no proof of insurance , just because this mediocre company is full of lies. As soon as I get my job back will definitely go and cancel with them they are beyond the worst! read more