First of all I want to say that Marlene Flores was such a kind professional person on the phone. She made the whole experience awesome! She got me the best rate for my TRD four Runner love the way she took the time to get to know me a little. She made the whole process easy! Big props for Marlene Flores! The company is lucky to have someone so kind and knows their business so well! Looking to do business with her for many years! Give that girl a raise! Sincerely Patrick Bloomer read more

Marlene was great help finding me a lower rate for my policy. She was friendly and quick

Best agent I've ever worked with. Marlene is literally so professional, prompt, patient, Knowledgeable, efficient, kind - extremely helpful. She has found me the best policies on the fly and I'm just very grateful she's in the business and my go to agent for car insurance. Leaving her info below in case there are more Marlene's that work for freeway insurance haha Marlene Flores Branch Manager, CA LIC #0H70433 read more

Los encontre por googogle me atendieron to do p or telefono me atendio marlene lo mas importante de todo. Me atendio en español fue rapido m uy amable los recomiendo ​ read more

Thank you so much Marlene!! Ive been on the hunt for a great insurance company for weeks and I even went through my dealer to try to find a good deal! With a few days of no luck, Marlene gave me a call and helped me find something that was in my budget! The price actually blew every other rate out of the water!! I'm so happy I answered her call! She's amazing and even stayed a little late to make sure I was able to finish my enrollment. I love to see women in business going above and beyond for their clients! It's no wonder why she's the branch manager!! I'd give 10 stars if I could! Thanks again! read more

Alexa me atendio el dia de hoy y fue muy buen servicio. Exelente atencion al cliente y muy amable lo ame

Thank You Adrian, Appreciate the help If you do go here you'll get out of there within 40mins. Quick and Easy

Alexa made my experience with Freeway Insurance very easy! She insured I was aware of the decision I was making and was overall very helpful. read more

Marlene helped me to get insurance and answered all of my questions. I'm thankful she was able to get my car insured!

Marlene was very helpful and was able to get me the best insurance option for my needs. Everything was very fast, thank you again Marlene!

Marlene was the one who took care of me and she was helpful and explained everything well i would definitely recommend this place.

My name is Juan Vasquez . I was shopping around for car insurance, I randomly called Freeway Insurance. I got lucky to get Sales Agent Heidy Salgado, from the start she had all her product information ,i didn't feel like asking any questions ,she naturally told me everything I need to hear. She followed through and didn't stop until I signed my choice of insurance , once again ,Thank you heidy for listening to my needs and coming through with it. read more

I was recently helped with Marlene a super helpful lady took her time to understand specifically what I was looking for and for the best price. I was shopping for insurance on my own and everything was $250+ thankfully she found me insurance for less that $100 a month. Highly recommend!! read more

I highly recommend coming to this location the branch manager Marlene Flores was really helpful and made us feel welcomed. I will be coming again with her if I ever need insurance. read more

I definitely recommend this location for your auto insurance. I came to get quotes and Marlene gave me very good prices and was very helpful. read more

Marlene Flores was extremely kind & helpful in giving us a good rate. She was very informative and patient with all the questions we had.

Marlene Flores was such a helpful agent she was able to get me the best affordable price ! I could never go wrong with having her as a broker. She was very polite and made me understand everything with my policy. read more

I would give zero if I could.BUYERS PLEASE DO NOT BUY INSURANCE THRU THEM. I have contacted the Better Business Bureau today to file a complaint, they are the most dishonest unprofessional business I have ever encountered, I am also speaking to others who have been ripped off by this company and possibly they are going to have a class action lawsuit on their hands for what they do they're horrible to deal with extremely rude extremely dishonest ,I don't want anybody else to have to go through what we have gone through , and the people that call themself managers!!!! Are more underhanded or just as bad as the incompetent staff. read more

If you want the best customer service and help, use this company and ask for MELISSA! She is amazing and helped me in a way that no other company came close to! The best rate and customer experience I could have hoped for. read more

I had an excellent experience with Freeway insurance, Melissa Mejia handled my policy and answered all questions, got a very good rate and was able to take the stress out of the application and make it a fast and easy process. I am very satisfied with the experience, knowledge and care and highly recommend Freeway and Melissa. read more

Ashley Martinez was such a great help made it easy for me to get insured now I know if I have any questions I know to call her would highly recommend her read more

Rocio was very helpful and made my monthly payments more affordable. I'll be sticking to freeway from now on.

Marlena really is the only person holding this company together because all the other customer reps suck,disconnect calls without calling back, poor customer service, took me 6 calls to pay my insurance bill and I was just about to cancel my policy until after I got off the phone with her.. she definitely needs a raise from dealing with all the anger she gets from customers because so many other reps can't do their job read more

Very professional and I patient when answering your questions. Finds they best way to get you insured and save money.

Ive not had to ever really deal with these people cause my first experience wasn't that great . The lady was rude . Same lady was there yesterday (Karina ) when I decided to run in and make a payment before my shift starts . Well she didn't have change and she said for me to come back tomorrow with exact change . So I did once it opened and another lady was there this time , she charged me a late fee ! When it wasn't my fault they didn't have the correct change . Nor did Karina mention I would be charged a late fee . I think it's BS I had to pay the extra . They need to hire people with better communication skills . And know what they are doing . read more

Called customer service to Quote for my car the guy who answered was friendly but than he transferred me to an agent in this location. At first it went good he gave me a quote but as soon as he found out that I wanted insurance until the end of the month ( when mine expires) he become rude. When he gave me the Quote I said okay thank you I'm going to think about it, he hung up on me!! I'm disappointed in the service this is the type of example on how attitude like that discourages me to utilize customer service and instead do things online. read more

Rocio was the best! She answered all of our questions and was very patient. She gave us options and recommended what the best policies for us would be. Highly recommend her for all your insurance needs. Thank you Rocio! read more

Excellent customer service, Danny Reyes was friendly and very helpful in finding me the best price. Highly recommended!

This has been the best experience at an Insurance Agency so far, Rocio took her time to find me the best deal possible and their Manager Danny was always making sure I was being taken care of. I would highly reccomend Freeway Insurance. read more

Marlene was a great help. I walked in with many questions regarding my policy as I decided to switch over my coverage onto a new car. She had a lot of patience with me although she had a few other clients waiting after me and was very informative. She made sure I didn't leave the office with any doubts regarding my policy and what it covered. Great customer service,would recommend... read more

Ivania Was very helpful after shopping around she was very helpful...compare to the girls from the Lynwood location this place made feel more comfortable and the process was very fast and painless! read more

They called me back today and offered conditions that absolutely satisfied me. At least the company care about their customers. Thank you Rodolfo. read more

I was contacted by Oscar at their headquarters, who professionally addressed my complaint and was able to resolve it. If they can continue to hire more individuals like Oscar, I may do business with them in the future, just not at this office. read more

Danny Reyes was really helpful and kind. He helped me lower my insurance price in every possible way. Thank you so much! Really the best one out there! read more

Excellent service, quick and friendly associates. Saved my father and I a great deal of money. If you're shopping for insurance options this is a place you must check out! read more

Great service. Their customer service was on point. We had Rocio Quintero help us out and she was very helpful trying to get us the best policy for us. I definitely recommend coming here. read more

Went in to get a quote on my insurance as a first time insurance buyer and I got helped out to settle on the cheapest rate I've gotten since going to get quotes in general and they got me exactly what I needed five stars all day long read more

Get customer service and a very helpful staff now I'm saving a lot of money on my insurance

Great service got me a really good deal to sign on the spot! Really recommend coming in to talk to Rocio Quintero, very friendly and great help! read more

A big thanks to Danny Reyes for helping me out with outstanding customer service and mostly for helping me get the best insurance quote possible, this a great place to come if you need help getting a good insurance quote. read more