Unfortunately, I have had a really bad experience with this company. They have incompetent people who don't listen they don't know how to ring out customers properly. I was overcharged. And was told that same day that I would get a refund. That did not happen. It has been over a week And I still haven't gotten my refunds. I was told as of today which is Friday, August 29. That they will finally get my refund which won't be in my account today. I do not appreciate the way that this company has done business. It is completely unprofessional on the way it was handled. Being lied to and told that I was going to get a refund over a week. And never got the refund that is bad business. I will definitely be contacting the Better Business Bureau because of this interaction with this company. Please be advised that you need to make sure that whoever you are talking to and ringing you out? Please make sure that they are smart enough and know how to execute their jobs properly. read more

I definitely recommend this place if your looking for auto insurance was able to get a good deal that no other insurance company was able to get me the agent that assisted me her name is Marisela very responsive with all questions thank u can also renew your tags on the spot read more

Just received a text msg stating my ins will be cancelled prior to setting arrangements for payment I called to confirm the information, the person who answered was very sarcastic and rude. He stated that the online payment was "STILL DOWN" I said ok but arrangement was for Friday he said we don't choose dates !! The agent I spoke to the prior week agreed to this date. He said it'll be an additional fee of $15!! I then asked the online payment is down shouldn't the fee be waved for the inconvenience to not be able to pay online, he sarcastically replied well you could've just sent a check!! Now why would I did that if I had an agreement. Poor Customer Service and Rude!!! read more

Great little place with awesome costumer service with a special shout out to agent Alessandra she was super helpful and have me a great rate on our insurance. Will loose a star though because the wait to see the only agent in was crazy read more

Was given a policy, called when they canceled my payment and suspended my license when it wasn't due until January but because the man on the phone says so when the insurance woman told me on a recorded line. Wouldn't give any info towards class action lawsuit but it'll be okay just don't come here this will be my first and last lesson to never trust a small business for necessities. Lots of hate I wasted a hour when my nieces watched me have o spend time getting played from phone call transfer to phone call transfer! Come and waste your money if you want. read more

Horrible horrible customer! Staff can't transfer calls multiple hang ups, poor English. Hold time 4 hrs yesterday today 1.5 hrs and still no resolution! Left msg multiple email NO RESPONSE! IF THIS IS HOW THEY WORK HAVING COVERAGE THROUGH THEM US DEFINITELY A NIGHTMARE! read more

Please do not waist your money or time on this wack and unprofessional insurance !! I understand everyone has different opinions , but this place is just not it.. Tbh worst car insurance ever. read more

This review is specifically for the young lady that helped my mom and myself with our insurance needs. Her name is Jasmine. She is literally one of THE best reps I've ever spoken with at any company. She was able to answer all of our questions(and we had plenty lol) and was so sweet from the start of our call to the very end. I hope this review reaches her management so she is able to be rewarded for her excellent customer service. Thanks so much Jasmine! read more

Awesome Customer service!! They really helped me the best they could, including beating Geico's quote that they offered!!! Would recommend to anyone with great confidence! Code: XSE read more

Spam callers from this location, I've asked multiple times politely to be removed from their system but still get spam called from this location. Rude employees simply put. read more

Just got insured, Jasmine did a great job! made it easy and got straight to it, very friendly and professional. If your looking to get insured she's the one to go to. read more

Lizbeth is great! Great customer service and she's very nice!

I went into Adriana's insurance looking for new insurance since I was paying a lot with geico , as soon as I walked in all the agents greeted me and were super friendly. nice and clean office , the agent Alessandra helped me she really went above and beyond for me to find the best price and save the most money. She went over everything to make sure I didn't leave the office with concerns I would definitely recommend Adriana's insurance read more

If I could give 0 I would! THE ABSOLUTE WORST CUSTOMER SERVICE! Not only do they cancel your monthly autopay But they don't advise you and then cancel your insurance and expect you to pay reinstatement fee! This has happened to me 3 times! Enough is enough! The absolute worst company ever! Pay the extra money and go elsewhere, I'd rather pay double than have to deal with this company! read more

Hello Jasmine is a great person and very helpful and extremely knowledgeable and competent I will recommend her of Adrianas Insurance in Victorville to everybody Thank you for a very fast service. read more

Everytime i come in to pay my insurance the customer service is always excellent and fast

Just stopped by to renew my car registration. No waiting, fast service, and only $25 on top of DMV fees. More than worth it to avoid wasting a day at the DMV. Easy peasy! read more

Amazing Job! Found out through a friend that I can get my registration done at Adrianna's. So, I called. Literally in and out in 15 mins. I had to excuse myself because I had my daughter (age 3 and potty training) and my son (age 1). Take her next door to the restroom. But, they gave me our tags same day! So, I was able to avoid the lines at the DMV COMPLETELY without facing the DMV in Barstow. We have our insurance through them too. Overall happy customers especially when they honor your time, have excellent customer service and they exceeded my expectations! Thank you Griselda Alvarez, Joshua Jimenez and Alessandra Acosta. You guys were the bomb.com. Thank you for giving me and my 2 kids under 3 a wonderful experience! read more

I'm so thankful for Jazmine, she is super helpful! If I could give 10 stars I would! She went over and beyond in walking me through what I needed to do over the phone while getting me set up with a new policy. She is super knowledgeable, experienced, and both willing and able to answer all my questions thoroughly without any hesitation. Hands down she provided me with the best deal possible and an excellent customer service experience second to none. I highly recommend on choosing this company for an insurance plan and working with Jazmine to do so! read more

Everyone at Adriana's insurance services is always friendly and informative. Alessandra is always willing to put her best foot forward & answers even the smallest questions and concerns. It's nice to see such a young lady provide such quality service. She always responds to my emails in the same business day. I would honestly recommend her to all my family and friends. Excellent customer service! read more

Worst Insurance broker ever! they give you a quote over the phone just to get you inside the office once you get there they start telling you that they didn't have the vin number of the car and that's why the price change, also they automatically married you over the phone with out asking you and is also one of the reason the price change. My friend cancel his policy two month after because the high broker fee they charged without explaining him, and all they say oh is the company that wants the down payment not us, BE CAREFULL IF YOUR MONTHLY PAYMENT IS AROUND $40.00 DOLLARS THATS HOW MUCH IT REALLY COST but they will try to charge you 250, 200, 150 to start. This company customer services sucks they even charge to add cars more than 100 dollars when it doesn't really cost nothing they charged my friends friend 50.00 for payment fee just to make his payment there just because it was expired when the most that it could cost was 10. DO NOT GO THERE THEY CHARGE FOR EVERYTHING AND THEY DO IT AS THEY PLEASE. WILL NEVER RECOMMED THIS BROKER THEY ARE NOT AN INSURANCE COMPANY. read more

They help me get the best price for full coverage for 2008 Subaru ...the guy I talked to had excellent customer service XRC answered all of my questions was very thorough I would definitely recommend Adriana's insurance to all of my friends. read more

Waste of time, they tell you one thing over the phone and another after you waste your time driving across town. Save your time and go with a reputable insurance company. read more

The staff at Adrianna's is very helpful and very knowledgeable. Have been using their services for over a year now. They were the lowest price for someone with a dui. I am very happy with them and I will be a long time customer . Thank you Alessandra you are a truly people person and explain everything in a way that a customer can understand . I am treated with respect and always helped in a timely manner. read more

I recently went to this office for a quote the staff was friendly, the agent that help me was able to provide many options . I plan to go back and switch my insurance . read more

I really like their service. The employees treated me really well. I went in to check out their insurance policy and was very satisfied will all of their different options. The manager Luis even called me to make sure i had great service. read more

Always understaffed! Not to mention the broker fees are ridiculous. Staff isn't the friendliest either. Took my business somewhere else.

If you are contemplating buying Adriana's Insurance, DON'T DO IT ! My wife and I experienced lies and deciet just to make a sell. The team at Adriana's Insurance, in Victorville, Ca. are very young and probably lack experience. They know nothing about customer service skills. We got one quote over the telephone for auto insurance and after we left their office my wife told me it was more than the actual quote. We tried to get this rectfied to no avail. Corporate said they were going to send someone and that they would call me with a resolution, 6 months later, I am still waiting for the call. And, today, a surprise: my premium went up and we have to pay a renewal fee. Why didn't they tell us this before signing anything? Because all they cared about was making a sell. read more