NEVER DO BUSINESS WITH THEM. Horrible business and management. Took advantage of my 22-year old daughter staying in her first apartment and didn't know how to protect herself or read the contract. Also, the perks they gave her to sign were (intentionally) worthless but made it look like they were giving her a good deal. Signed a 5-year, rigged contract that will cost her THOUSANDS! She can't get out of the contract. Meanwhile, they want to charge $350 an hour for another daughter who needs a small adjustment to a water sensor. Acquired by another company that only values profits? NEVER DO BUSINESS WITH THEM. read more

I would give them no stars if I could. i have been a loyal customer for 13 years. I had to walk away as a customer because I haven't had an alarm for almost a month and I keep taking days off and they cancel their installation appoints twice now. Not like they were when glee got the system. What a disappointment. Have to start looking for a new company. . read more

Horrible customer service, my "window" for a technician was 9-5! That's a window? If I ran my service business like this I would definitely be out of business. Update-They then comment that I could get a call first, I live 90 minutes away, so potentially, I would have to leave my house at 7:30 and sit there till 4pm. Also, I didn't post the entire experience because I am so embarrassed by my stupidity. They completely scammed me. But it's my fault for trusting and not reading the contract before signing. I got snookered into signing a contract that I didn't read. He NEVER ONCE mentioned that it was a 3-year contract. I know it's my bad and I'm paying over 1500.00 to cancel it and get out of it, but I would pay even more to NOT do business w/them ever again. They are horrible people who work for a horrible company, with horrible business practices. DO NOT DO BUSINESS WITH THEM. P.s., I am writing this review on every platform I can find, will keep doing so till my grave. i know I have no excuse for trusting that there wasn't something so enormous as a 3-year clause and it's no excuse but at 70 years old I was influenced to just sign here for the installation. read more

The WORST company EVER. They withdrew $1000 from my bank account because I was moving. That was a mistake, and they even admitted it. They will not give me my money back until I move somewhere else and get equipment installed, and pay monthly once again. I am staying at my daughter's so they can't even put any equipment up here because she already has it THEY ARE THIEVES!!!!!!! DO NOT GET ADT!!!!!!! read more

They have horrible customer service! After spending a couple hours on the phone trying to fix an issue, they set up an appointment, which we thought was for a repair tech. It was not, it was with another phone call! We need someone to come out and fix the problem! The tech my husband got was very hard to understand and never did fix the problem. We thought ADT was the top security company. They are sure not any longer! Do not waste your money with them. VERY unhappy! read more

Awful experience. After the sales rep gets you to sign the contracts, you'll never get him on the phone again, no matter what problems you have (and we had our share). Do yourself a favor, don't go with ADT. There must be better solutions out there. read more

I used ADT for years and please head my warning this is quite literally the WORST company I have ever interacted with. Scam artists would be a better description. Terrible quality security devices, god awful customer service at a disgustingly high price, horrifically incompetent service technicians and help line. Save your money and quite literally go anywhere else. - This is not specific to ADT Tampa, but ADT holistically. I've dealt with so many issues and been charged incorrectly so many times and spent so many hours on the phone it's pathetic. Don't listen to any automated response apologizing to this post either it is an absolute joke of a company read more

ADT Customer Alert: My Experience After 7+ Years I was a loyal ADT customer for over 7 years. I completed my initial 3-year contract, and based on the salesman's promise--"Once your contract ends, you're month-to-month, and can cancel anytime without penalty"--I stayed on for 4 more years. On June 23, 2025, I called to cancel service seven days before the next billing cycle, expecting no further charges. The agent was polite but followed a rigid, scripted process, offering three back-to-back "loyalty gifts" despite my repeated NOs. It wasn't customer service--it was sales wrapped in flattery. What frustrated me most? None of these "amazing offers" were ever presented during my years of loyalty--only once I tried to leave. I would've considered them earlier. At this point, they felt disrespectful and manipulative. And despite canceling in time, I received a prorated invoice for $62.54 on July 8, 2025. When I called to dispute it, the support rep ignored my explanation, citing the original contract and a supposed 30-day cancellation notice--despite me being on a month-to-month plan. When I requested a supervisor, I was mocked: "Do you hear yourself? How ridiculous you sound." Eventually, I was passed to someone else who stonewalled the same way. My takeaway: ADT's outdated customer retention tactics--robotic scripts, surprise charges, refusal to listen--are driving loyal customers away, not keeping them. I'm retired, disabled, and every dollar matters. Yet none of that mattered to them. I'm paying this final bill--not because I agree, but because I'll never give ADT my business again. read more

Install was rushed & misleading; customer service overall unfriendly, contradictory information & disrespectful. I'd call customer service, on hold for at least a hour, transferred numerous times having to repeat my information & the reason for my call each time. No common sense & no continuity in service. ADT only cared about selling additional services & equipment my husband & I didn't need & eager to blame me, the customer, for any consumer dissatisfaction & error. We only wanted a security camera on our garage & never got what we really wanted so we threw what we did get in the trash. With the exception of 2 service technicians who were nice but said they couldn't help us this was one of the worst customer service experiences of my life. read more

Try to cancel my service on 25th of April 2025 and I was told that I had to pay a $750 cancellation fee. The agent told me I wouldn't have to pay any more money. I just had to pay another $112 to just get out of the contract. ADT doesn't care in my mind, They said the Agent should have told me about the 30 day cancellation and the additional charges, which he didn't. They should've at least compromised, but no, they weren't willing to do so. I feel taken advantage of, and I should never have gotten into the contract to begin with. I would say buyer beware. Don't get into a contract with.ADT read more

Do not waste your money on ADT!!! Its a scam! I got tricked, cause I didn't read the fine print into a five-year contract! When I had finally paid off the contract and my equipment, I was informed that I could no longer access MY cameras that I had paid for in full!! I will have to remove them from my property and throw them in the trash after paying a fortune for them. This is the worst company that I have ever dealt with in my entire life. read more

ADT is the worst home security option there is! Do yourself a favor and find a better company. These salesmen come in and lie to you in every way possible to get you to sign a long contract and pay a high monthly premium. Once you are locked in you are just another number. They will install garbage equipment in your home and if it needs to be updated then it's on you to pay more money to them. It is absolutely ridiculous and this is nothing but a money driven company that doesn't care about customers. Go elsewhere! read more

I wish I could score a zero! I was lied to by a service representative so now I am being overcharged. I had to fight to get a supervisor on the phone. the supervisor refused to do the right thing and could care less that I was cancelling my account or that we are military. I will never ever do business with ADT again after 11 years. they have no integrity and don't keep their word. read more

This review is not necessarily for the ADT Tampa office. It is for the ADT Corporate Office.... ADT is a bunch of lying, thieves!!! I am a permanently disabled veteran, I am on an extremely fixed income. I called in July to initially cancel my services because I was going to be moving in with my mother-in-law, whom I was also paying for. The Account Services tech talked me into keeping my account and transferring it to my mother-in-law's address. Her account would be cancelled and I wouldn't have to pay anything extra, I could continue with, and finish out my current contract. I have been on the phone with them now 7 or 8 times, each about both of my accounts! They stole $612 from my bank account m, calling it a cancellation charge, was told on Aug 28 that it would take up to 10 business days to have my money refunded back to my bank account, today, Sep. 13 I received a notice stating that I have a credit on my ADT account for the amount that they stole, $612. I would not have called until Sep 17, (10 business days after my Aug 28 phone call), had it not been for this ADT statement that I received in the mail today. So I called them up and was told that it will now take, starting from today, another 10 - 15 business days before I can get the $612 that ADT STOLE from me! On top of this my mother-in-law's account, (also that I pay for) was being charged $1115, when I inquired about it the sup with whom I was speaking with said that the $1115 charges would be removed from this account with 72 hours. I informed him that the person I spoke with on Aug 28 said that on Sep 4 those charges would be removed. The bill was dated Sep 6 and I received it today Sep 13th. ADT IS NOTHING MORE THAN A LYING, CHEATING, THIEVING COMPANY!!! DO NOT DO BUSINESS WITH THEM!!! THEY DO NOT EVEN MONITOR YOU!!! I HAD NUMEROUS LOCAL POWER OR INTERNET OUTAGES OVER THE PAST 2 YEARS AND THEY DID NOT EVEN CALL TO SEE IF EVERYTHING WAS ALRIGHT!!! Now I can understand that they would not call you if there was a power outage due to a natural disaster, such as a hurricane, (which we had 3 over the past 2 years), but to not call and see if everything was okay for a local power/internet outage, is unacceptable!!! This company needs to be boycotted by all VETERANS, CONSERVATIVES, CHRISTIANS AND ALL AMERICANS ALIKE!!! I WOULD NOT EVEN GIVE ADT A STAR IF I COULD, but Yelp wouldn't let me get away with that so.... read more

They stick you with a 3 year contract. They want to charge you for a service call when their devices stop working. Very hard to cancel service once the contract period is up. I called more than 30 days in advance of the end of my contract, but they kept taking money from my account. When I called them, they claimed to have no record of my cancelation request. Then they charged me for another 30 days and a partial month too! Will never use them again! read more

My home was destroyed by Hurricane Helene and ADT continues to bill me 6 months later. I called in October to cancel and 6 months after the storm they are still trying to charge me. read more

Customer service in Boca Raton office sub par I have had ADT for many years. Had a few issues, but this year they increased. I had a technician scheduled, didn't show up because he was never scheduled, as I later found out. I asked for the technician Brandon, who did great work and a provides great customer service, again another scheduled time for him...same thing occurred. Spoke to a manager, Marcus in Boca Raton, who definitely requires more customer service training. Spoke over me and was rude. After this occurred more than once (conversations with Marcus), my cost per month for service was increased. Retaliation? I have read many reviews on other review sites, mainly about the lack of customer service from the phone numbers to call online. Marcus won't share who is his supervisor!? Do I need to buy ADT stock to be heard and treated with respect? I gave 2 stars for Marcus, but the technician Brandon would receive 5 read more

Poor communication with company, my 96 year old mother is in Hospice care, sold her house and want to charge us over $700 to cancel contract when I provided proof of Hospice care. No-one answers the phone, my representative does not even answer his phone number and was supposed to help me. Customer service was rude and no compassion on the phone and want to send her to collection. Mom does not own a home anymore. This is disgraceful and shameful. read more

I have ADT Security at my home and have tried repeatedly to cancel my service. On-line chat, phone calls and email have been unsuccessful. They make it impossible (short of canceling your form of payment which you have on file with them) to cancel your service with them. BEWARE that once you are a subscriber you will NEVER be able to cancel your service! read more

I've had ADT services for over 30 years. I've never had any issues and I can't say this about any other service!! The cost is minimal to ensure that my family and property is extra secure!! The transition when selling one home to the next is extremely seamless which is very much appreciated. Thank you to my last technician he did a wonderful job!! read more

The cameras and product seem like they can make one who owns the products feel secure at all times especially when away from home. However, my experience with the technician with regards to installation and billing have been an absolute nightmare. My technician Manny seems to be messing up a lot of projects as he would have to come back to my home for a third time to fix the same wiring issue on my doorbell camera that should not have ever been an issue to begin with. He also constantly pesters me with texts, phone calls and even bothers my family if I'm not able to respond right away. I can't recommend them, but willing to keep the products and subscription. read more

Don't bother! Get a dog... heck get a cat! THEEEE worst customer service! They tell you need the Google Hub Max but mine never worked correctly. They finally got it working the other day but it took the technician over an hour! I'm having windows replaced and I have to remove the sensors myself. I'm 68! Of course when I tried the system went crazy! The customer service rep told me a technician could come out for $122!!!! What the heck am I paying for?!?!? That Google Hub is less than $300 at Costco! At ADT they rip you off for so much more! Seriously don't get stuck in a contract with the worst company in the business! I'm so sorry I referred so many of my neighbors! **** AFTER A TECHNICIAN WAS HERE LAST WEEK FOR OVER AN HOUR HE WAS ABLE TO GET THE HUB MAX WORKING. BUT NOW THAT I HAVE WORKMEN IN THE HOUSE ITS NOT WORKING! **** this contract cannot end soon enough! This is elder abuse! read more

ADT's rates have gone WAY up, while simultaneously reducing their service levels. We recently tried to get a new battery for our panel and were told they don't install those any more, but we could get one free (through our maintenance agreement) and install it ourselves. The battery arrived and they added a charge for almost $40 to our account without our permission. We called to ask what the charge was for; that's how we found out they had charged us for the battery. They did reverse the charge after we complained. However, I wanted to reduce my service, to reduce my monthly fee, but were told you can't do that except by calling their Account Management phone number. I have called FIVE times and I have been hold for over TWO HOURS during that time and can never speak with anyone. I have requested a call back twice. The first time they did call me back, but put me back in the queue and I waited over AN HOUR - no one ever answered. So I requested a callback again; the message said I would not lose my place in the queue. I never got a call back! I am now on hold again (for the 5th time - 36 minutes and counting!)! I was going to keep ADT with reduced services and fees. Now I want to cancel my service due to these shoddy business practices... if I can ever reach a representative to do so! Oh, just got a rep... what a painful process! read more

Contracted with ADT and install was September 16. We left next day for out of the country for 7 nights. Towards end of trip, I checked my email. Seems for a number of days the system was in "practice status". So for days, our system was not armed to protect our home. When we returned home, the system had numerous false alarms. Woke us more than once during the night with alarm blaring. No attempt to break in. While out socially for evenings and arming the system, calls-texts-emails with alarm alerts that were false. But ADT never called the police. Empty promises by ADT could not solve the issue. This is a terrible experience since no one will call back to follow through with correcting the problem. We were forced to cancel within 30 days of install. Now ADT states we only have 30 days from date of contract. ADT took 2 weeks to install the system. Terrible SARASOTA FL area experience. Each day someone from ADT calls to try to collect past due. Harassment and poor business! DO NOT USE AD read more

ADT is trying to charge me for 3 months i have not live at my old home i sold in june. Emails back and forth and a rep called me from ADT. Spoke to a lady rep in billing today. I request the service be closed via email from their rep who contacted me because they monitor house sales for customers. I am not laying a bi for a service i did not use for 3 months. I will not support or recommend a company that will do this. They offered one month off the 3 months charged....what? No! Company should not be doing bad faith business like this. Awful! read more

I recently discovered that a window was not covered by our ADT security installation. The window was about two feet square, a size which most people could use to gain access to the house. When my wife called ADT to have a sensor added so that it could be included in the installation, the rep referred to our contract as if there would be something in there about leaving a window unguarded. Eventually, my wife got to talk to a manager who realized that we were past our initial 3 year monitoring contract time. To have someone secure the window, my wife was told she needed to sign a contract for a monitoring extension of 5 years. In good faith, my wife signed the contract and the manager told her a tech would come out to secure it. On the scheduled day, we get a call from a "virtual tech" to help us secure the window by phone. We explained that we did not have resources to do that. He mentioned that the scheduler made a mistake, and someone would call us back later. No one called. After a few days, I called and talked to a rep. It was a recorded call, so I started with "ADT's customer service sucks." I then explained the issue and was assured it would be fixed. When asked if there was anything else, I asked for 4 glass breaking sensors. The rep put $100 on my credit card for those. When the tech called for this visit, he told me I needed to sign another contract concerning a $500+ charge for the glass breaking sensors. I told him I wasn't going to sign it, that he could just come on and fix the window. He replied that he couldn't fix the window if I didn't sign the contract. After he said that, I told him I was fed up with ATD's contracts. I told him I couldn't trust a company with so many bungling people. I would find a different security company and told him to go away. read more

I cannot say how much ADT suck. They equipment is old, their costumer service is terrible, the waiting time is horrible, I spent 30 to 40 minutes on the phone waiting to talk to someone every time. On top of that my alarm went off 3 times and no warnings or help from them... I cannot say how bad it is. read more

I just purchased their DIY kit and spent all weekend try to get it set up spending and hour online and on the phone with their technical support. It is still not functioning. Their tech support can't seem to help and neither seem to care. I will be requesting a refund and try simply safe. read more

Hi, ADT increased monthly charges over 4% last year and over 6% (during a pandemic) this year without replacing any equipment or adding any services. We installed our system in 2016. The equipment isn't durable: the cover on the master panel will no longer stay closed. Current cost of monthly charges is over $72.50 a month for a 2400 square foot home in a good suburban location. You can't cancel your account online, only via phone, and then you can't get anyone on the phone (over 10 minutes on hold at the moment). I have decided that it simply isn't worth it! read more

ADT Security Services - Tampa - Current ADT invoice - Security Systems Near Me - Tampa, Florida

I wish there was a ZERO. I had BRINKS and ADT took over their business. The security keypad is dead even after changing the 12V battery twice in 2 weeks. I find it impossible to get someone on the phone who can help. When I wanted to cancel the service, I get transferred to their Accounting Services and all I hear is music interrupted every 5 minutes about how good the company is and blah blah. I have called them more 15 times this month and nothing has happened. They don't let me remove my credit card from the account. Finally I canceled my CC so they can screw me for their monthly fee $54.00 read more

ADT Security Services - Tampa - Dead security pad. No lights and we don't have security although ADT is taking $54.00 every month - Security Systems Near Me - Tampa, Florida

Had them for 10 years. In the process of switching companies. Rudest people on the phone. Alarm constantly breaks Nicole and dime you for everything. I would give no stars if I could. Stay away from this company read more

I have my home secured with ADT, and I also bought into their ATV VISION PLAN to monitor the outside of my home. I have had nothing but problems with the ATV vision plan. I should be able to see the complete perimeter of my home but the cameras keep going out. Even though, I have a warranty on this "new" system they installed, the cameras continue to malfunction. We have had no storms in my area so it is odd that they continue to have to be replaced. However, you have to pay ADT $69.00 to come out and replace the bulbs. I talked with Greg, who is the support admin for ATV software. According to him there is nothing wrong on their end and can not explain why my cameras keep going out. I refuse to continue to pay them to replace the cameras that are only a year old. So right now I do not have a full perimeter of my home. Their customer service personnel are rude, they put you on hold continuously - sometimes 45 minutes to an hour. The ADT people do not know how to help or assist you with the ATV Vision system so you are on hold with ATV trying to figure out why the system does not work. The system is faulty and problematic. They can have the ATV vision box back, I am ready to work with a reputable company. I am almost over my ADT contract for my home, I will not renew with ADT for nothing ever again. I will pay for a perimeter system that continues to break. I will not keep giving them money to come out here to replace the bulbs. It is obviously something wrong with the wiring of the bulbs that ADT installed. When they give me a working system then I will pay them. I even talked to a manager with a (865) area code regarding the consistent problems with the camera with no luck, she acted as if she did not care. I will not pay for nothing, come and get your ATV box and your faulty cameras. Stay away from them!!!!!!!!!!!!!!! read more

I have tried to get a technician to my home for over 3 months. Each time, I was told that I could fix it myself. The alarm would go on and off without the system being on. Over the last 2 days the alarm would not stop. They stated that they would not send a technician over because I should be able to do it by putting in the 4 digit number. I am not in Florida right now. I am in NY. They should send a technician when I ask for one. Not based upon their own criteria. For the money that I pay...this is not acceptable to me and I will be canceling. Anya R. read more

ADT works with a wide variety of third party contractors, and when you have a problem, ADT and the contracting partners just point fingers at each other. Their customer service is awful! They sold me some over-priced cameras that worked for about three months, after which, they started to malfunction. According to the service tech they had a software update that had a glitch in it. I tried for months to get the issue resolved, and finally just took the cameras down and installed my own system. Initially, the ADT account rep said they would provide me with a refund, and after months of calls from their billing department, they said the problem was with Safe Street. ADT contacted Safe Street, whose response was it was too bad, and I should just pay my bill for a service that is not working. read more

Prime Garbage. Worst company with the worst customer service ever. No integrity whatsoever. They're trying to extort a disabled combat veteran and my non-profit animal rescue for calling out their scam and filing a complaint against them. Salesman Jodennis lied to me for 30 min to get me to agree to an install. Took me 2 weeks to find out I didn't have fire monitoring like I was promised among a plethora of other promises that were never kept. His number didn't work so I called the office and asked them why I didn't have fire monitoring. I was promised a phone call in 24 hrs from the manager Raymond. I called back a week later to cancel my service when my call and concern was never addressed in that week. I'd still be waiting for them to call back if I hadn't called them. I asked Raymond if he allows his employees to lie to customers and he had no response. I filed a complaint with ADT corporate and they canceled my service and I thought it was over. 2 weeks later Raymond starts emailing me saying I owe him $1300 to cancel my contract and I have 30 days to pay or he'll send it to collections. After spending another hour on the phone with ADT corporate I continued to get the same run around and no one would take responsibility or accountability for the salesmans lies. I filed a complaint with the BBB and continued to get the same disrespect and run around from whoever responds to their complaints. I have emailed the FL Attorney General and will continue to expose them for the scumbags they are. They may not care if my animals and I die in a house fire but I certainly do. In response to the owner: I called on May 18th to address the fire monitoring issue and was told the salesman was the only person who could help me and to wait for his call, which they promised me they would contact him and he would contact me in 24hrs. I called to cancel on May 25th because I had still not received a call about my concern and was never offered the possibility of adding fire monitoring in the entire 25 min long phone call. I gave your company twice as long to address this as you give customers to figure out your system, even though there's a 14 day familiarization period to avoid false alarms, and a looped recording on the ADT corporate hold preaching their 6 month money back satisfaction guarantee. read more

Just paid ADT $1500.00 to get out of my ADT disaster. Just a bunch of money hungry losers. Do it yourself alarms are not hard to use and they're so much better. Cameras with sound!! ADT makes you pay extra for an obvious, plug in camera that is basically useless. No sound. ADT sucks. DO NOT USE ADT UNLESS YOU HAVE MONEY TO PISS AWAY!!!! I do not!!! I'm disabled and dying. Thanks for nothing, ADT!!! read more

ADT security is one huge con. Look for alternative companies. They are going to always be more expense most of their competitors. They will ask you sign contracts (their competitors won't). Your salesman is a used car salesman that was booted from that industry so be very cautious on what you are told vs what is in your contract. read more

I have used ADT for over a decade and when I sold my home to move into assisted living, they hit me up for close to a $1000 saying my contract automatically renewed every 3 years. I didn't sign anything and thought that I was going month to month. Stay away from this company. They are petty and didn't even call when my alarm did go off and it took over 3 minutes to shut if off one day. read more

I called adt over 2 weeks ago for a reevaluation of our security because I wanted to add two additional cameras and I never heard back. I called them today and the excuse was they are trying to find someone in my area. They did not have an issue when we became a new customer, they were there immediately. After you have the service in place, you are no longer important and service is non exciting. Do yourself a favor and contact a different security service co. The minute my contract expires, I am changing service providers. Garbage service, they even left my front window w/o protection with the original installation and they took advantage of my elderly ill husband while I was at work. Slimes, they take advantage of seniors. Regards to the response from ADT, speak with Jackie at (800) 510-9426, I was one the phone with her earlier today and she was moving my request to management. I asked her to please call me back with a manager bc if she left me on hold to die I was going to hang up... so I did after a long wait. You guys are supposed to call me back...i am waiting sitting down. I will start counting the days it takes you to do that and then I will post a new review. Get your act together, a 1 star rating means you need improvement... desperately. read more

Had system installed 10 days ago. Not working properly. Called tech...took 3 times to get a response... he is out of town. Said to call office for tech to come out. They tell me no one can come for another 5 days!!!! Totally dissatisfied and I have only had then for 10 days. read more