Amazing service! I have them monitor my house and business and have had no issues! We have had…read moreseveral attempted break in at our business and the system and video surveillance was perfect. So grateful!

i do not recommend this company. numerous problems with smoke detectors after install. no service…read morewhen needed because they dont answer the phone, owners wife very rude. bad customer service. adding on service calls fees when under warranty. numerous problems within 1 yr if install.

This is my second review of Eastern Security. My last review was in May of 2018. Service AFTER THE…read moreSALE counts for a real, real lot. My home security alarm began beeping and it said the battery was low. I went into the closet where the alarm box is located but didn't see anything wrong. I called Frank at Eastern Security and he told me to go in the basement to where the electrical panel is. Yikes! There was a tiny leak in an overhead pipe and the area around the panel was wet and so was the floor and wall. My alarm wasn't working because of the leak. The socket where the alarm system is plugged in was wet. I immediately called the plumbers and they came over and fixed the leak. Once the area dried out, I again called Frank at Eastern Security and he told me what to do to get the alarm system back up and working. He stayed on the phone with me til the alarm all set. This is why everyone should deal with a legitimate company run by people who know what they're doing and how to treat their customers well.

I have used Eastern Security for over 10 yrs and have been very very satisfied. From the minute I…read moremet Frank (the owner) I knew that this was the right fit for me. While he is very Professional, he is kind and caring. He puts a lot of time and effort into his business. I like that Frank is available 24/7. While he has an answering service, He himself calls you right back if there is a problem. The materials he uses are very high quality. The employees that he has for installation are very knowledgeable and dependable. The office staff at Eastern Security are very courteous and accommodating. I can't recommend Eastern Security Systems enough to anyone looking for any type of Alarm System, because Frank has all types of systems covered. Kudos for running such a High Quality Business. Thank You

I was looking to upgrade my security system and also add a doorbell camera. I called several…read morecompanies, but was very impressed with the customer service I received from Security Solutions and decided to go with them. Ken was very helpful by asking the appropriate questions to fit my needs. He came out to assess my property and provided me a quote that was within my budget. He answered any questions I had via email and telephone in a timely fashion. He installed the unit, showed me how the program worked, and also made sure I had a good handle on the system before leaving my house. The system is fairly easy to use. I highly recommend this company!

I've been with alert security for around 15 years and have absolutely no complaints. Every time I…read morecall (thankfully not very often) I get an instant response. Mark is extremely knowledgeable, friendly, helpful and energetic. It's actually a nice and refreshing conversation. Their monitoring hasn't changed prices in years and is highly efficacious. Even if I lose power, they call to check on the situation to be sure it's related to the grid and not my personal property. They use an app based system so you can set passcodes and bypass zones easily right from your phone. This is much easier than having to learn all the program codes that these classic systems utilize. One example: I recently called to get a wireless sensor installed on a new patio door. They came to the house 2 days later at the exact time they said they'd be there and they were gone in 15 mins. Easy peasy.

Our home was broken into so we figured we'd look into getting a security system. probably should…read morehave done that BEFORE the break-in, but we live in a nice area... so we looked at a couple different companies, including adt and comcast, but we didn't like what they offered / pricing / lack of local service / comcast is the devil, etc.. so we decided to go with someone reputable + local. These guys use really good systems (we looked at some other reviews about 2gig), everything is monitored 24/7, and they use the alarm.com app so we can arm/disarm from our phones, bonus. we also got a camera for inside near the door, and we can see the live feed from anywhere. They guy who gave us the quote over the phone knew his stuff and was really helpful, and they scheduled an installer to come out the next day. The install probably took 2-3 hours, everything looked clean and professional, and he showed us how to use everything before he left. they had some cool home automation stuff, like door locks and a smart thermostat that we might add later, my fiance was all about it. they called the next day to make sure everything was to our liking. pretty much a perfect experience.

Had a wireless infra red setup installed. The video is perfect! Even in dark the video is clear…read more I'm happy they showed me different comparisons and ended up with the sony dpro-l36 this thing is for real. It has an auto light focus which is good because my security lights dont interfere. These guys came in and finished in one day.

Incredibly professional, personable, and knowledgeable. Pricing is fair and the system is user…read morefriendly and reliable. 5/5 on the entire experience start to finish.

Jason and his crew helped me cut the cable and installed a high definition antenna and DVR. I'm…read moreenjoying over 40 channels along with Netflix and saving $140 a month! Call them for honest answers on your security or tv viewing needs!

Outstanding, family run business that I've had the pleasure of using for several decades…read more Their work is second to none & there's nothing better than having a warm friendly greeting on the other end of the phone if you need to reach out to them. Much better than using one of those national companies.

I hired mount pleasant alarms to install a complete alarm system at a commercial builing that my…read morewife and i own, big mistake. Ive been using a different company for years that i should have continued to use, unfortunatley i accepted a recomendation from our security camera guy and decided to use Mount Pleasant Alarms. We had someone break one of the front windows to the front of our building and steal over $30k worth of products and about $4k worth of equipment so we decided to upgrade the alarm system, security camera system and install bars on the inside of the windows. Mount Pleasant came out and took a look at the job and gave us a quote that was a decent price so we told them to go ahead with the job. Upon completion of the job i did a walk through with the owner of the company son and expressed concern about how the windows that were broken into did not have sensors installed on them, he assured me that the motion detector in the room would pick up any movement that occured and that there wasnt a need for sensors (even though there were sensors from the previous system still remaining on the windows). I didnt think much of it because hey, they are professionals right? They know this equipment better than me right? They arent trying to cut corners right? WRONG. Fast foreward 3 months, we have another break in. They break into the SAME window that they broke last time, were able to work through the broken window to unscrew the bars over the window from the inside and use a car jack to push the bars off the wall. This whole process took over 2 hours and the motion sensor didnt go off! The alarm finally goes off after the thiefs gained access and rob us for another $14k worth of products before leaving. The next morning i wake up and check my cameras to see that someone broke in and my first thought is, why didnt the alarm go off? Why didnt i get a call? Well i did get a call...except they CALLED THE WRONG NUMBER!!!! We got in touch with Mount Pleasant and they read back the number which they had, and i couldnt understand why they didnt have the right number, because i had the service contract right in front of me and it HAD THE RIGHT NUMBER on it!!!! Unbeliveable! The owner of the company came by the building to meet with my wife and see what went wrong today and he proceded to tell us that it wasnt his fault that the windows were not covered by the alarm and that if i wanted the windows alarmed i should have called him to ask for that, instead of telling his son who did the walk through with me and i signed the contract with -who clearly worked for the company as well. We told the owner that we wanted him to cover the loss of our product or refund our money for the install and service we had already paid because it was their fault that the windows werent protected and we didnt get a call to the right number when it mattered, his response was to try and sell us more sensors and more devices to protect the roof?!? We ended up removing all of our windows and filling the spaces in with cynder blocks, which was a nice $3700 expense to have to pay, the day after being robbed for the second time in 3 months. Our response was that we wanted him to get his junk alarm system out of our building and we requested a refund because we paid for the whole years worth of monitoring and the install up front, in cash all at once. He refused and told me that i can remove the system if i want but im still responsible for the rest of the three year contract and i can not just cancel it. He also blamed everybody under the sun for the lack of window sensors including myself, explainig that it was "a rushed job and wasnt taken seriously", (an actual quote from the owner) he told me that if i wanted window sensors i should have told HIM not his son-who handled the walk though, install, and contract. The owner obviously does not stand behind his company and employees work. I will be removing this garbage alarm system and going to install one with the company that handles our other properties as well as spreading the word about our expierence with this company. I hope this review finds its way to anybody considering hiring this incompetent company to safegaurd their property. What kind of alarm company doesnt call the right phone number when someone breaks in? What kind of alarm company doesnt install window sensors on a job that just had a burgulary where the windows were smashed out? What kind of comapny blames the CUSTOMER for a rushed install and sloppy work? -MOUNT PLEASANT ALARMS thats who.

Have you a need for responsible, friendly, neighborly, and PROFESSIONAL people to service your home…read morealarm system needs? Look no further than RI HOME SECURITY. We were fed up with our previous security company at our east coast home and set out to find a replacement. We came upon RI Home Security, scoured the ratings, and decided to give them a call. Our experience began with an engaging and most affable conversation with Nicole, wife of owner Jake Murray. She took the time to listen to our concerns and said she would talk to Jake and he would get back to us; "get back to us"... a line many of us hear these days without result. Yet, as noted, voila, Jake connected back almost instantaneously from a job location. We shared concerns. He then went on Facetime and had me walk through the alarm configuration and apparatus with me on the phone. He assured me that a switchover would be relatively simple. He explained steps we needed to take to assure electronic transfer of info between companies so that it would be flawless and shared he'd be ready if we made the decision to switch. No hard sells, no hard sales pitches to sell us new equipment. Great experience! We had Jake and associate Thomas come by this week, set up transfer, install a piece of equipment we wanted, to enhance the system, and explain the new features to us. Again, great experience. They took the time to walk us through new info, conduct some simulations of configuring settings, and pause for questions...thoroughly, diligently and keenly aware of our learning needs. Since installation and turn over we had a little problem with an AC unit's functioning within the system. Jake and I texted back and forth, Jake went into the system to conduct tests, and we worked together remotely to bird-dog the issue. This went for some time as both of us would come up with an idea and connect with the other. Jake determined the alarm system was OK, I concurred, and we both thought it may be time for the HVAC service to come out. (Our HVAC config is nearly 2 decades old!) But Jake did not stop there. He connected with HVAC experts he knew and came back to us again with new ideas. In the end, info he had researched on own and shared with me worked to get things going and it appears I will have saved money by crushing the need to call in my HVAC guy...thanks to Jake's continued pondering of the problem and reaching out to his resources. Also, as we set up contracts, we were in contact with Nicole who was ever "the gal next door". She helped us through the documents' signing and options with ease and good nature. She made us feel like we had been friends and neighbors for years! What a gem of a business in these times of erratic and inaccessible customer service. RI HOME SECURITY earns our own Pinnacle of Ps Award, being above 10s in Professionalism , at their job, Presence when needed, Passion for their work, Personalization in customer contacts and relations, Patience, Politeness, Pragmatics and Perseverance until WE, the customers are satisfied! Bravo! To all at RI Home Security...many thanks, continue your fine work, and many blessings to you and yours! You not only met our needs, you surpassed our expectations!