This is the worst payday loan company. They call and harass you the week your loan is due, plus…read moretheir website makes it difficult to payback your loan. I had an all around bad experience with this company

I was approved for a payday loan and never received any funds. This was almost 2 weeks ago and…read morethis matter has not been resolved. They (ace cash express) has been given me the run around about resolving this matter in a fair manner, but I keep getting denied. They (corporate) claims I picked up the funds at a local store and never did. I even visited the Valley Hi store today and they could not find any paperwork or evidence that I ever picked up the funds. They have even called my bank and had a 3-way call and my bank has also stated that they never received any funds from Ace cash express deposited into my bank account. This whole matter sounds very fishy and filled with fraud! I would be careful of doing business with these crooks!

Since they make borrowing money so easy and fast, these apps can get away with charging higher…read morerates and fees than regular loans. It's convenient but pricey.

From the owner: We’ve been in the business since 2020. We started with a simple idea: to help people get out of…read moredebt. In those early days, we were just three people working out of our bedrooms and trying to make it happen. Now, we’re helping thousands of families across the country pay off their debts, so they can start living the lives they want to live.

E-V-E-R-Y-T-H-I-N-G, E-V-E- R-Y T-I-M-E!! The girls you have working over at the location of…read moreStockron blvd & Florin rd are exquisite. They are knowledgeable, polite, soft spoken, hard core meaning that they are straight forward with the rules with no bull yet sweet as can be. I LIKE THAT!! Helpful and kind. Extremely professional and their customer service is right On pointe. You are lucky to have such an amazing crew. Doesn't happen too often in one place of business. They all need to be recognized for jobs well done consistently so I greatly recommend EMPLOYEE RECOGNITION to that locations entire staff!! Thank you, Maria Adame

Buen servicio. Rápido y eficiente. Gracias Maria T Diaz por su ayuda y su amabilidad. Recomendable,…read morepregunte por Maria T Diaz. Great service. Quick and efficient. Thanks Maria T Diaz for your help y gentleness. Recommended, ask for Maria T Diaz.

The man who helped me today was very helpful and knowledgeable and explained my loan agreement very…read morewell it was quick I was out the door in minutes. Highly recommended

I have been a member of this credit union for over 30 years. Every time I come to this specific…read morebranch, I receive the worst customer service. Today I went in to deposit a check, and because the balance was below a certain amount (not overdrawn), they refused to cash it. This wouldn't be as frustrating if I have not been a member of this credit union for over 30 years and have walked in cash checks while having less money in my account and they were able to easily cash and deposit the check as I asked without any holds. The operations manager, Carlos does not know the first thing about customer service nor does he respect customers like myself who have been with Golden One since the 90s. The check was not five figures or six figures. It was a basic check that we received due to the death of a family member and instead of expressing sympathy or compassion, Carlos was extremely rude and suggested I go to another Golden One to cash my check. He also told me that Golden One does not want to be treated like a check cashing place. I'm sorry, but you are a financial institution where members come to cash checks deposit money withdraw money transfer money and anything else under the sun having to do with their finances. To tell me that they are not a check cashing place was Ludacris. I tried to explain to him that I have come in multiple times with checks equally large and was able to not only cash the check get cash back and deposit the rest into my account. I will not be going back to this bank and I hope this branch gets shut down due to the poor customer service I receive every time I go here. I doubt Golden One does anything with this review because they do not care about their members and are inconsistent with banking processes and procedures across the board

Horrible. I was asked to stand in line for a banker and 2 different induvial walked straight in to…read moresee them no appointment or standing in line. Even security noticed it and was upset for me also

Yesterday I went to the bank and needed to speak to a teller. When I went to the bank, the line was…read morerather long, but the security guard did such a great job at controlling the line. There are tons of people trying to simply walk in and cut in the line, but the security guard was adamant about ensuring fairness and equality with customers. I say that because there were tons of senior citizens in the bank, who were hoping to simply cut the line wow I love and adore our senior citizens, they were also other customers who were on break, trying to get their banking done or parents with children who needed to make a transaction before taking them to school. There are so many different customers for so many different reasons and the security guard did such a great job at making everyone feel equally important and valued as a Golden One member. The teller who assisted me was so amazing. Her customer service was superior. She was handling the busyness with such grace. This is my first time visiting this branch, and it was a great experience.

I don't know if all Golden one branches are like this but there's only 1 teller and the line is out…read morethe door. I changed my bank to Golden one thinking they're better than others but so far I have not had a good experience since I have been a member. How are you going to have a line out the door and 1 teller. When I got here there was 2, then 3, and now we're down to 1.

Like all the reviews say, because there's hardly any tellers, I used the ATMs outside today. It's…read morenot just this location, it's every golden 1 branch I've gone to where they seem short staffed. It's been a while since I've used their ATMs though so I might be late to the game with this, but was pleasantly surprised to see the option to choose denominations of $50 since in the past it's only dispensed $20 bills.

The amount of time you have to wait in line for a teller is unreal. The worse customer service I've…read moreever encountered. Two tellers to 14 customers. DO BETTER!! Waiting in line just for a simple transaction should not take 20 plus minutes.