Clarance is BY far the best cost service rep Ive experienced from any business. She is extremely patient & went above & beyond to help me.

Smallish branch, seldom go here but visited yesterday and today. No waiting Friday (1/30) afternoon, extended wait on Saturday (1/31). Helpful and friendly staff, got what I needed. Parking can be iffy depending on time of day. I prefer the Laguna Branch but this location was convenient. I accomplished my banking needs. read more

Received absolutely outstanding and personal service from Branch Manager Lisa Haleem today. She was so kind to my son and helped us handle our transaction in a jiffy. I will be super happy to do business at this bank in the future !!! read more

Been banking with Chase for 25 years. This branch has changed my entire perspective. There are two highly competent employees, both I believe are private banker supervisors. The rest of the staff are grossly incompetent. Met with Augie today. He doesn't ask questions, just makes erroneous and inaccurate assumptions. Wasted 15 minutes with a very clear objective, which could've been solved in 30 seconds with him telling me I needed to bring the beneficiary with me to the appointment. i've started moving my banking elsewhere. read more

Thanks to the friendly, patient and helpful staff. It's always a pleasure to take care of business with then. Sometimes there are things that require being n person. It can be a bit of a hassle but the tellers bridge that hassle and make it to nearly a fun time! lol read more

I came in without an appointment and MICHAEL made it happen for me. Not only is his customer service amazing, he backs it up with hard work and cares for the customer. He's the reason I'll be back again. Thank you Michael! read more

This bank is wild, the tellers act as if it's a bother when you walk in. Today went to deposit checks the atm was broken. Teller rolled her eyes. I asked for the checks back and when I received them I proceeded to walk out. I'll be closing my accounts Monday. read more

To make appointment to notarize a document, Quizzed for 10 minutes 11/2/23 at 4.25 PMThen waited at Elk Grove Florin Br at Elk Grove for 20 minutes. Mr. Tonny said he cannot notarize this document Although I used chase many time to notarize the same document in the past. it is a facility given to customers, not selective, no discretion for Tonny. Madan Lal Gupta read more

First off the customer service here is very good, the staff are very nice and quick at their jobs. Sometimes a bit talkative but it is their job to talk after all. The reason for my 3/5 stars is due to the lack of staff and not being able to answer the phone. Having a free notary service is valuable... if you can use it when you need. This bank has appointment times that can be navigated through the app (I found this out by a customer, not an employee). I ended up waiting for around 20 minutes before the only person helping people asked me when and who my appointment was with. Having no knowledge of the appointment times I ended up paying $15 at UPS across the street. In conclusion, I do recommend this location for banking and scheduled appointments, but not for walk ins or quick appointments. read more

Teller was very put out when asked to do multiple deposits instead of talking to me and explaining the situation in an easy nice manner she rolled her eyes gathered all of the deposits and went to complain to her manager about doing deposits. Completely understand that I am supposed to only do deposits at the ATM. Now. However at this location for the last nine months I have regularly come in and made deposits inside the bank. Without issue and never needing a deposit slip even with multiple deposits. Again moving forward not an issue. extremely rude teller. if it's company policy maybe everyone should follow it explicitly instead of allowing a person to do the same thing for nine months without issue and then have an issue with a customer who doesn't understand the policy and treat them like a bad word. read more

I have been with Chase bank for many, many years, even when it was WAMU. I had a terrible experience opening up a business account at this branch. What should have been an easy experience, turned into an hour and half cluster. The business banker, who I dont want to say her name, was simply not qualified for this position. What made it worse was no one was willing to help her. Called a couple times inquiring about why I have gotten no checks or business debit card, and no calls back. Finally I spoke to Manager, and there was no empathy shown, or anything handled. read more

Came in Saturday around 3 PM, yesterday. Pros: the business manager (sits on the side) was able to squeeze me in, despite being busy with another customer. Was good to see, otherwise I could have 20+ minutes to reset my PIN. + service. Thanks. Cons: the teller I saw when I first walked in said I had to see the business banker. No offer to see that person or get me in, despite there being 4 tellers and no one waiting in line. The 2nd teller I saw was on his phone when I went back to the window to reset my PIN. I'm surprised that texting is allowed at work. read more

DO NOT EVEN TRY WITH THESE PEOPLE. I made an online appointment yesterday, for someone to call me this morning at 9:00am. No one ever called, it's now 11:25. I have had repeated problems with this location when trying to schedule an appointment and unfortunately I am stuck with them. Such a disappointment. Oh well, what can you expect from uneducated, mediocre, staff members that literally cannot stick to an appointment time if their life's depended on it. read more

Chase is a full service bank with great customer service at their many locations. The online mobile app works great too and even provides coaching on how to improve your credit score. read more

If there is 0 start I would give 0, not worth start at all. My husband and I came to this branch hoping to get help for our account that was compromised. There's no customer but us. The male banker was standing chitchatting with another female banker. read more

Amber is amazing and she takes care everything very fast. She is very friendly. Thank you so much and i will definitely will come back.

so I opened an account here at this chase bank. They restricted it the very next day, due to an issue i had in 2018, which i totally understand, but I went in there with a settlement check drawn from chase bank, specifically to see if I could open an account, or not because of what happened in 2018. The banker told me everything looks fine so we opened it, two days later they restricted my account. so i went to the branch here in elk grove because i needed my money, or at least some of it. They said that they could not give me any of my own money, that i would have to wait until chase actually closes my account then 7 -10 business days for them to issue me a cashiers check. Come to find out they lied, because i called the number to find out what i could do, I had to speak to a supervisor. the supervisor told me its up to their branch if they want to give me the $10,000 limit or not. So basically the elk grove branch lied to my face... also if i could not open an account due to the previous issue, in which i did not own them any money, from it. Why did they open one, that is their fault.. read more

As soon as I walked in I was greeted by a very friendly face! Manny was the teller that helped me and he made sure that all my questions and concerns were taken care of before I left. Very professional, nice atmosphere. Thanks again! read more

Ok, so this is my 5th time coming to this location and I try coming here because they have a drive thru ATM, however, every single time I have came to use this lovely ATM it never works. I can see it happening cause its a machine but geeez every single damn time! Probably will never come back to this location. read more

Just wanted to give a positive compliment to Benny the private banker at Chase he is awesome he helped me today and gave me excellent customer service I ended up taking up a bunch of his time and felt bad about it but he made me feel like a valued customer at chase and will recommend him and the Chase bank to others. Thanks for making my day. read more

What a bunch of BULLSHIT! They charge you $6 to cash one of THEIR OWN CUSTOMER'S check!!! Their customer wants to pay you but they are preventing that because they charge $6 which they are holding the customers money!! So do I go back and charge the Check Issuer the $6? Of course that BITCH Nicole could have Waive the $6 and maybe get a new account but she's too stupid to think that far ahead obviously!! read more

I come her all the time and they seem to only have one teller! And I always see others standing around talking. Worst bank ever

Although i have never had a problem with Chase i just had really odd conversation with customer service. She wouldn't answer my question straightforward as if she was having a side conversation and wasn't really listening to me. If I asked her a question she would sit there and not reply for about a minute and then I'd ask again hello are you there? Just really bizarre and hope I don't have to deal with that person again. read more

This is so far the worst experience i ever have with Chase bank. It's so bad that I just want to cancel my bank account with this bank. Waited an hour just to talk to the teller and it seem like other teller just sitting around and do nothing... Why even bother to come here when you can come to Well Fargo for faster service... I want to give this place -1 star if I can read more

I had to edit my review. The last past couple of months have been Awesome. The Manager is attentive and very courteous. The tellers are Amazing and the customer now is Awesome. I Enjoy going to my bank. read more

I just recently re-opened a new account at this location. The staff here is super friendly and this is a convenient location because it's near where I work. read more

I have enjoyed my CHASE account and its so convient when you can find an ATM or branch location so easy. The service was great and I am having no problems with my account or the bank read more

I've always like chase and been a customer for many years now, I always recommend chase to everyone. There was an interest charge on my account that I wasn't understanding even after talking to the people on the phone. So I came in to inquire more about this. Ashely was there to help me. She told me that they don't handle a lot of credit card things in the branch but she would try to figure it out with me. She spent a lot of time with me looking at the statements and looking at my accounts to figure it out. She then called the credit card line to get more information. They explained to her why and then they explained to me why over the phone. I was still not satisfied with why this was happening. The person on the phone was less than helpful. But Ashely went above and beyond to get me an answer and help me understand what was happening. Without Ashely I would have closed my accounts and moved to a credit union but Ashley's amazing customer service kept me a chase customer. read more

Contrary to some of the negative reviews my experience at this branch today was very pleasant. I have liked chase bank for years, and have always found their staff to be friendly and professional. read more

My husband and I opened an account at Chase in Elk Grove and got credited $300.00 to our account. Their customer service is pretty good so far and never had any issue yet. So I would give them good rating. I have been to different banks around California and so far Chase has been a good back for us. Be happy! read more