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Advance Appliance Service

5.0 (4 reviews)
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9 hours

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100%

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Appliance repair

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Mr. Appliance of Lexington, SC

Mr. Appliance of Lexington, SC

1.0
(8 reviews)

HORRIBLE - DO NOT USE!!!! WILL BE THE BIGGEST HEADACHE EVER! . We have used them in the past and…read morethey were great. Fast service. We called them beginning of July to diagnose a problem with our dishwasher. The tech came out and told us what the problem was and the price - and said it would still be cheaper to just fix the issue (it's not). I got a text about 1 week later that said the part was ordered. When I called a week after that they said they are waiting on the part. You get no communication from them unless you call them and continue to pester them about where the part is at and when they will fix it. I called back almost 4 weeks after they came to diagnose the problem and told me the part was on backorder and they had to reach out to the company to get the part. It is still going to take another week and a half to get the part and for it to be installed. When I called back to even cancel the whole everything they told me I could only get refunded for the labor but since they have ordered the part part it belongs to me....they said they would deliver the part to me with a refund of the labor....WHAT A JOKE!!! THE WORST CUSTOMER SERVICE EVER! WORST COMPANY EVER!

I understand about my part that failed again however the repairman James ordered the part…read moresupposedly in my kitchen but when I called they said the ONLY person that can approve the part is on MILITARY Leave. So I get to wait a few more weeks You people are the worst!! I honestly don't know how you stay in business

Midlands Appliance Service

Midlands Appliance Service

4.3
(13 reviews)

Great service, great work, fair price. Quickly diagnosed and repaired my dryer. Will definitely use…read moreagain.

I called Midlands Appliance Service on 12/10/2024 regarding and issue with my Whirlpool Dryer. I…read morehad previously called Sears Appliance Repair (Sears Home Services) to come out and fix my Whirlpool dryer. It would not rotate or start after you hit the power and start button. Sears was very easy to schedule a call and I was surprised when I went to the internet and found that they were available the very next day. All seemed great. The technician opened the top of the dryer, hit the power/start button and heard a click from the control board. Dryer wouldn't rotate. He immediately said "The board is bad". He looked up the part and said "We don't carry the board and can't get it". My wife said "So what are you saying, we have to get a new dryer?" He just shrugged and said we could probably find the board on Amazon. So we looked up the part and he said that it would work. I have an electronics background so I told him I'd order the board and put it in. I said if it didn't work I would call them back. I got the board three days later, put it in and it had the same problem. So I called them and got their voicemail..said I needed them to return. I get a voicemail response that they would be out the next day. They never showed. This went on for a whole week, one day after another...with them telling me they'd be out and then not showing. Finally after four days of this I called Midlands Appliance Service to see if they could come out. I spoke with Steven Woodlief and he said if I'd called him 3 hours earlier he could've stopped out then. I told him the problem with the dryer and he said it was crazy that they didn't check out the thermal relay or switches or anything prior to jumping on the board being bad. He explained where the thermal relay was located and told me of a YouTube video that would show me where it was. I took the front of the dryer off, found the thermal fuse and checked it for continuity. It was open. I went out and ordered the fuse the next morning for $8.16 and replaced the fuse. It's been working great ever since. So no, I did not have to use Midlands for an actual service call, but the help Steve gave me was above and beyond the call of duty. This is what a good service organization should be like. I have gone to Better Business Bureau, Comsumer Protection Agency and my bank in order to try and refund the $129 bad diagnosis and service Sears Appliance Repair gave me. They do not have a live person and no matter what you call you can only get a voicemail routine that sends you back to the beginning. They do not have a phone number, and their address is listed as Sears in the now defunct Sears building in Columbia Mall. Take heed. Never use Sears Appliance Repair, but take your business to Midland's Appliance Service instead

Advance Appliance Service - homeappliancerepair - Updated July 2026

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