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    Comfort Experts Heating & Cooling

    3.7 (6 reviews)
    Closed 7:30 am - 9:00 pm

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    AAA Heating & Air

    AAA Heating & Air

    2.8
    (8 reviews)

    6/19/2025. System installed. Installation went well, taking about 4 hours. Unit worked perfect…read moreafter installation until the next morning. 6/20/2025: Went upstairs and found the temperature was 79-80 degrees, thermostat set for 74. Called AAA. Didn't know who to call so Ieft a voicemail for the sales manager that sold me the unit. Did not hear back from him. Got hold of call handling and told them I had a problem. Service Tech came out and said a board was "fried". He bypassed the board to get things working" until they could get a new board. They had scheduled an inspector to come out and go over the whole system after the installation but that was delayed until they got the new board in and had the unit fixed. 7/1/2025: The new board came in and they scheduled someone to come out between 8AM-1PM to replace the board. I received a call from AAA saying the technician wouldn't be out because he said it was raining where I was! We had NO rain, but blue skies and we didn't get any rain at all for the remainder of the day. 7/2/2025; Technician arrived and installed the board. A manager (Rusty Crater) came out that afternoon and inspected the system and went over the paperwork with me. The unit was working later that evening I noticed that the upstairs temperature was again high (79º). I decided to wait til the morning to see if it cooled down overnight. 7/4/2025: Upstairs temp got into the 80's. Unit not working again. Since it was July 4th holiday nobody answered calls so I left a voicemail on their recorder. I also sent an email to schedule a service call asap for the next day. 7/5/2025: At 8:05AM received call saying a technician would be out by 1PM. At 1:05PM I called saying I'd not heard from the technician. They said he was still on the first call and would be out before 5PM. At 3:30PM I called AAA to confirm and asked to speak to a manager. Someone named Jaleel called me and said the Technician was still tied up with his first call. I expressed my concern about the bad board and he said "It's our policy if we have two problems the same we replace the unit with the problem". A second manager, Jonathan, called me and said the technician was delayed. At 6:30PM the technician called and said he could come out or else wait til the morning, my choice. Since it was dinnertime and we were eating I told him to just come first thing in the morning. 7/6/2025: He arrived. He said the unit was low on freon and freezing up on both upstairs handler and outside unit. He said American Standard only comes with enough freon for 15 feet of tubing so he put extra freon in to compensate for the length of tubing from the compressor outside to the air handler in the attic. He said maybe they didn't fully charge the system on installation, but wasn't sure or not. He was confident the problem was fixed. He left with the unit working. 7/7/2025: Went upstairs and once again found the temperature high and the unit not working. The compressor fan outside was not running at all. Called AAA call handling person and said I'd like to speak to a manager or president of the company. She said "The manager is the next person you need to speak to" and I told her I wanted to speak to the owner of the company. She kept insisting that I would have to speak to the manager first. I had a meeting so I told my wife to call. She called and asked to speak to the owner of AAA and the call handler told her he was not in the office and didn't have a number. She asked for the number where he was and they said they couldn't do that, but a manager would call. A couple hours later a manager called my wife. She explained her dissatisfaction with all that's been going on and said if not resolved she was going to call the BBB and CPA. His answer to her was "I DON'T RESPOND WELL TO THREATS!" She said "This is not a thread, I'm telling you what I will do if it's not fixed...would you rather me calling the Better Business Bureau and Consumer Protection Agency without letting you know beforehand? I'm letting you know beforehand this is what I intend to do if you can't get this resolved and solve the problem! He didn't answer to that. 7/8/2025: This time they sent out two different repairmen to look at the problem. After about an hour they said they found two bad sensors that were shutting down the compressor. They said they'd be out tomorrow if they had the sensors in stock. 7/9/2025: Another different technician showed up. He said "I've got the sensors and a new board but don't know if I'll replace them?" He said he wanted to check out other things first. He came in after an hour and said he'd been on the phone with an American Standard Engineer. He found a "bad wire" in the upstairs unit. So I guess the sensors ore even the board weren't bad...or the freon. I'm betting problem was they wired the upstairs unit wrong....not a "Bad wire". Unit is now working. Not a good start for AAA!!!

    They are rude and dishonest and takes advantage of ppl with disabilities trying to squeeze them for…read moremoney by saying it's this and then it's this and not fixing the issues. They need to be watched because I didn't watch them and I trusted them and they claimed they did the work but issues were happening one after another .

    Service Experts Columbia

    Service Experts Columbia

    2.1
    (52 reviews)

    Wow, the professional technicians at Midlands Air heating and cooling will never leave you stranded…read morewithout A/C if they can help it. (5/27/2020) great technician diagnosed my problem today and told me how to get the HVAC working on a temporary fix until they come on this Friday to do a full repair. I'm under an 8 year contract for my HVAC system with them so I don't pay out of pocket for any additional maintenance or repairs on the system. So far it's been great and has worked well. They're friendly professional and always on time when coming to work on the system and they call ahead with an ETA when on the way (helpful to safely secure pets and clear out any last minute items that might be in the way of the maintenance crew)...

    This is a real and very honest review. My family was a very loyal customer to this company for over…read more10+ years. In the beginning they cared about their customers. As time passed they shifted to what they can sell you. My family is military so we wanted to use a company we thought we could rely on as when called to duty an AC/HEAT issue is not something we wish to worry about. We bought a brand new unit from this company and upon initial install it was installed incorrectly. We were patient as techs were in and out of our home almost 3-4 times a month for years with a new born baby. Each time a tech came the problem never matched what the other stated. Again, we are serving our country so the amount of times stated were from us taking time off to fix issues. We bought everything they suggested to fix issues and still never enjoyed unit. Now, three days before warranty is up they state we have a leak and it must be replaced. We had our unit serviced every month including all the additional times they were out to fix original issues from install. As a family and Service members we ask that you do use this company. We trusted them to fix issues that were never resolved as we were patient with them, only to be told warranty is up and we can pay them for a new unit.

    Aire Serv of Central SC

    Aire Serv of Central SC

    2.6
    (5 reviews)

    After numerous calls to American Home Shield. They couldn't get anyone out for almost 5-7 days! My…read morehouse temperature was 89 and climbing. So, I called Aire Serv. They do the maintenance on our system. Harry responded quickly and got us a technician to come out the same day and resolved our air conditioning problem. James the technician was very professional, polite, and explained what was wrong and what he did to repair the system. He complied with our need for masks as we have medical issues. Will highly recommend them for air conditioner/ HVAC solutions. Thank you so much.

    If you are looking for HVAC services in the Columbia, SC area, please do yourself a favor and do…read moreyour homework on the HVAC company you are considering using and ALL reviews posted online. Yelp reviews appear to more closely reflect my experience with this bogus company. I'm not sure what is up with the Google reviews but they appear to be 'off'/somehow inflated/or at least merged in from some other area/franchise. It is my understand that mostly all of the Aire Serv companies are out of business. If you need regular maintenance of your HVAC system or are experiencing problems that need attention, you will want to choose a well-respected company that is also a factory-authorized facility to perform any of this expensive and critical work on your property. This business is essentially a very, very small Mom and Pop operation that somewhere down the line bought into a Franchise......hence the nice, clean sanitized website you see for 'Aire Serv of Central SC'. What will actually show up to your property will be completely different. I hired this company to install a brand new, 4 ton, Carrier 454b refrigerant system and this owner and their 1-3 employees (1 full-time and 2 part-time seemingly picked up from the corner) showed up at my home at LEAST 15 times over a 3 month period because the brand new HVAC system (condenser and coil) would not work to cool and condition our home without freezing up the entire refrigerant line from the outside to the inside attic...and the owner/full-time staff member could not figure out the problem before ultimately informing me during a problem visit that they had never installed this type of system before! After the owner began blaming me and my family for wanting to keep our AC system below 72 degrees at anytime; the owner telling me that the new 454b HVAC systems are NOT designed to cool homes 'like the old ones used to'; the owner Googling to troubleshoot why the system he installed is not working correctly; me (the customer) also desperately Googling to help as it is HOT outside day and night and and we are also HOT/stuffy inside day and night; the owner installing all sorts of contraptions on the outside unit, the inside the attic unit, and throughout the attic to prevent freeze-ups but then simultaneously causing the outside unit to 'short cycle' (i.e, turn off/on every 3-5 minutes) for nearly 2 months, I FINALLY hired 2 (two) different local, factory-authorized HVAC companies to come out to review my entire HVAC system as the owner was still telling me everything was fine with the system (except for us wanting to be cool) but something still didn't feel right to me. Verdict a couple of days after the owner's last visit to my home saying everything was just fine with the brand new HVAC system: the brand new HVAC system installed by 'Aire Serv of Central SC' was not properly installed, did not follow the manufacturer's installation instructions, was a hazard to operate, the short-cycling was slowing killing the compressor, and all homemade by Air Serv contraptions added outside were the type of mechanism you would see at 'Walmart or other commercial stores where A/C needs to run year-round in all temps', and the inside modifications made to my attic/home were unnecessary. I had to file complaints with Carrier, my credit card company, and notify the SC Licensing Board...AND pay to have the improperly-installed system completely removed and another Carrier HVAC system properly installed by one of the factory-authorized companies. I also had to deal with this arrogant, untrained, and incompetent owner not wanting to take full responsibility for this epic mess. The 2 HVAC companies that came out were professional, knowledgeable, and completely appalled at the incompetence in the work and the treatment to me, a customer, of essentially blaming the customer for work not properly done. What I have learned and you need to know: Factory Authorized HVAC companies honor their work and they are required to continuously complete training on HVAC trends and equipment including refrigerants. They have the latest and best tools to diagnose problems, to carefully install each step of your HVAC installation correctly, and to measure HVAC system data and they have no problem providing you, the Customer, with a requested Certificate of Insurance for any work they perform on your property AND you should always ask for one. AVOID this company, Aire Serv of Central SC, at all costs! My brand new system came a very high cost (time, money, emotions, and no A/C at the hottest part of the year, etc.) but we have not had one problem since the proper installation by a factory authorized HVAC company who stands behind their work and values their reputation for impeccable work and honest and fair dealings with customers. This was a mess, over a period of months. Please take heed so that you and your family do not suffer as we did!

    Comfort Experts Heating & Cooling - hvac - Updated August 2026

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