The receptionist that answered the phone impressed me...not only did she answer the phone (which…read morenever happens), but she was also very nice and helpful. Customer Service is not totally dead! She could have taken my money and scheduled an appointment that I didn't need and I would not have known the difference at the time. However, she was honest, helpful and I would highly recommend this company...just for the customer service alone!

If you have appliance problems this is the place to get the help you need with questions answered…read moreand great service. They are extremely helpful and go way beyond what you would expect. My experience was wonderful. They will now be my first and only call for my appliance repair needs.

They know If you like, sitting around for three…read moreappointments and they still can't figure out how to make your Appliance work to order a new one easier cheap cheaper

An alert message on my recent HVAC system persisted after two prior companies checked it out and…read morefailed. Josh from Beech Island took care of the diagnostics and a new circuit board took care of the problem.

I had an AC unit get shocked from a power surge during a lightning storm. Super quick response…read moretime. Came out as soon as possible. Assessed the situation quickly. Consulted with me prior to continuing the repairs. There were a couple of fried parts that Jesse was able to source quickly. Finished the job the very next day. Highly recommend! Thanks Jesse.

Jesse is an honest trustworthy guy who'll get the job done. This was my first time using him and I…read morehave no complaints. He's super respectful and responsive, and he knows what he's doing. As a new homeowner who wasn't sure what was wrong with my new Frigidaire fridge, Jesse made sure the problem was fixed and the right amount was paid (I accidentally overpaid him and he corrected the issue right away).

Excellent experience with Baileys comfort services! My technician Dominic was friendly,…read moreprofessional, knowledgeable and took his time to explain when asked a question, Thank you Dominic Stanley for being friendly and courteous. I highly recommend Baileys!

I have been dreading going through the process of replacing my unit. The cost and time were huge…read moredeterents however the team at Bailey's made the process easy and very affordable. The professionalism of Hunter and Andrew installing and explaining the project was exceptional. As a buisness manager having team members like Hunter and Andrew ensures customers like myself will spread the word about how great a service Bailey's is to the Augusta Area.

We had plumbing problems and called this company. Mainly we heard their commercial. They were quick…read moreto respond. Customer service was very polite when we called. They gave us a time frame and called before coming. They also pre-provided the plumbers name who would be servicing our home and just some info about him like what his hobbies were. Great personal touch and we felt like we already knew him. There is a level of comfort there. The plumber quickly diagnosed what he needed to do when we told him what happened. He came in and quickly resolved our problem. A very nice polite young man who enjoyed his craft and is very knowledgeable. Lastly their price is VERY FAIR. Not expensive and that is also a plus. While we hope never to call them again, if we needed to we will call Universal Plumbing. Give them a try!

I am 2 star due to cost.Be ware i had them to come out to replace outside faucet that was leaking…read moreat the elbow was rusted.I had a video of the leak.he didn't have to trouble shoot.It took about 20 minutes to take the elbow and old faucet off.The faucet he put on was the cheapest you can purchase at the big box stores about$12.00 total i was charged $323.00.I was told it included a service fee of $75.00.My point is if you don't come out for service, how can you do the work.Other plumbing co.waive the service fee,if you have the work done.Good Bye Universal last call.TOO HIGH

Outstanding Service from Mr. Electric of Augusta & Aiken…read more Mr. Electric of Augusta and Aiken did a phenomenal job assisting me with some electrical wiring issues on my food trailer. Not only did they help diagnose and resolve the problem, they also went the extra mile by reworking my wiring and adding additional outlets so I could properly run my TVs. This is honestly one of the best electrical teams I've ever experienced. I want to give a special shoutout to the technicians Allen, Justin, and Jared. Each of these gentlemen were fantastic. They were professional, patient, knowledgeable, and took the time to make sure everything was done correctly. They also cleaned up behind themselves, which I really appreciated. If you have any electrical issues, need repairs, upgrades, or even just want a quote, these are absolutely the guys I would recommend. Thank you again for the great work! -- Jazmen McCord Burn the House Down BBQ

"The things not plugged in!" Allen said 5 min after he got here. 5min later, COLD AIR! Allen,…read moreyou're our hero! Bc of no diagnostic fee, there was NO CHARGE. (A "reliable" AC company was here yesterday and fixed the clogged drain. Last night, no air. They came back this am. 2 hours later, the 3 techs explained the wiring was bad, and apparently went bad within a few hours of their first visit.)

I've had Doc Savage service our AC/Furnace before a few years back and this experience was the…read moresame. Very professional, very courteous and never a push to upsell while still rightly recommending a service agreement to help save money in the future. You really can't go wrong with these guys and their training is obviously second to none. I'd recommend Doc Savage for any HVAC work, large or small. Don't take chances with your hard earned dollars! Use the best!

"It is under warranty, but my manager still insisted I charge you something." - Doc Savage…read moreTechnician Had Doc Savage replace my AC unit a short while ago, which included replacing my thermostat with a Doc Savage-branded unit. Recently the thermostat started turning off automatically, most likely due to low batteries. Due to the way that they installed it, I was unable to get the battery compartment open and was forced to call them to come out and service it. It cost $99 dollars for them to come out, which is annoying but typical, and I was assured on the phone that should be my only expense since all of my equipment is still under warranty. The technician came by this morning, and after examining the equipment he said he thought it was a low battery issue. He then told me that he could see that when they installed the thermostat, they also installed a power line that would eliminate the need to deal with batteries at all, they just never hooked it up (and remember, this is all Doc Savage purchased and installed equipment - the "they" is Doc Savage). NOBODY even told me that was an option when they installed it, or asked me what I would prefer. The technician finished his work and told me it would be $99 for the visit, which I knew, and then $74 for actually fixing the issue. I told him that his office told me over the phone yesterday that all my equipment is still under warranty, to which he replied that he would need to call in and check. He went outside and placed his call, and returned with the line that I opened this review with: "It is under warranty, but my manager still insisted I charge you something." WHAT. THE. F***. He said in an attempt to "meet me halfway", they would bring the extra charge down from $74 to $9. I don't like to take out my frustrations with a company on their rank and file, so I just bit the bullet and paid the extra $9 (for a total of $108), and I hope Doc Savage enjoys it, because it is the last money they will EVER see from me. This entire experience should and could have been avoided in the first place if they had installed the unit properly, and/or asked my preference as to whether I wanted battery or hardwired power, and then to essentially steal from me by admitting that they shouldn't be charging me at all, but the manager insisted??! Yeah I'm done with this company, and I strongly advise anyone reading this to avoid them as well. The technicians are nice, personable people, but there's something deeply wrong with the management.

We have used McNeil a multitude of times on several homes. They are very knowledgeable and…read moreprofessional. No nonsense. They communicate the issue clearly and complete the job timely. Pricing is less than the average plumber. I believe this is because they fix your problem in much less time than their competitors. We will be continuing to use them in the years to come!!! Our recent project was the installation of a GENERAC back up system. They did a great job!!

Wow. We called McNeill Plumbing and they were at our home within 2 1/2 hours. Plumbing issue…read moreresolved! The technicians were courteous, professional and genuinely cared.