Edit: I dropped my truck back off overnight so they had it…read morefor a cold start in AM to try and replicate cam phaser rattle. I spoke with dealership owner regarding my last visit and initial review, he ensured everything would be addressed and he'd be in touch. After not hearing anything at 4:30pm I called to get a status. The service advisor said they couldn't replicate and wanted to keep it. No mention of the front end noise I'd asked to have looked at. They did offer a loaner. I said I needed it and would bring it back again another day. He's said they'd be there til 6. I got there at 5:30 and service was gone. No documentation or paperwork was provided, even though I asked, nor any guidance on where I could find my truck outside. A temporary floor liner was present however the mat was not cleaned as owner had said would happen. ------------------------------ My truck service was completed quickly; the service advisor was very knowledgeable and helpful in addressing of my questions. Included in the service package was lubricating all hinges and locks, however the power running boards were not done, even though the service advisor specifically called it out on the RO. Additionally, I've brought my truck in twice and both times there have been dirty/greasy foot prints left on the all-weather mats...I really wish they would implement and utilize temporary floor liners like they do at other dealerships.

I've been going to Jack Byrne Ford for the past 15 years! I've had nothing but the best experience…read morewhen dealing with them. I have known Todd Kennedy who is now the General Sales Manager for many years and he has always provided excellent customer service when it came to all of my car purchases. I highly recommend this dealership (which is now Marchese Ford since Jack Byrne retired).

The service center is a joke. Quoted price was way too high and when I declined the service they…read morestill charged a diagnostic fee. This experience leaves a bad feeling about the dealership and I will not be purchasing my next vehicle here.

I received a rental car from a company at the airport, a Toyota Corolla. The first time we opened…read morethe trunk, we found the latch was broken. We ventured to the nearest Toyota, and a very lovely young gentleman with glasses and brown hair helped us- I didn't get his name. He told us it was broken and he suggested we get an exchange at the rental car location. Thank you for the kindness and taking a look even in this snow. Happy new year.

Last of the true honest mechanics. Service was quick no extras, have referred several people all…read morewith the same outcome, great service at a very fair price. Mark T

Everyone needs a dependable vehicle. I believe you also need a dependable mechanic. You will find…read morethat at Dilorenzo's Automotive. They are car doctor's truly. They diagnose the issues and can figure out what your car needs and how to get it done. They are hard working and honest auto mechanics. They communicate well and will give you the best advice they have regarding your car. If you want your car up and running and in the best hands then bring it to Dilorenzo's!

If I could give 0 Starts I would! This place is terrible. I dropped off a go cart frame and was…read moretold it would be two weeks for a simple powder coating. When I called in 2 weeks to pickup the go cart frame up I was told that the Compressor was down and they were getting the part in a few days. I let 13 more days passed and called to pickup the go cart. Now it has been 1 month. Again I was told they were waiting for a part for an air compressor. An air compressor? Where any part can be purchased at a local Hardware store. Clearly I was being lied to and they did not even have the business ethics to call me and let me know the cart would not be finished. In fact if I had not called they would have never called me to update me on anything. Do not bring anything here and I would not purchase anything from ANCA's if this is their customer service. Absolutely Terrible!

Incredibly fast, friendly and knowledgable staff. Experts in all things automotive! Heyread more

Auto parts places have substantially similar pricing, given the broad market for standard…read morereplacement items, so they have to compete on customer service. With auto parts, obviously, and Joe Q. Public types like myself, the key thing here is being able to give technical advice on how to do the kinds of jobs somebody like me is trying to do. In this case, I was just swapping out a bad bulb in one of my headlights, but I had a simple question about the bulb number - my owner's manual, which was in my hand, listed two different bulb model numbers, and for the life of me I couldn't remember which it was, but I remembered getting an answer from another AutoZone store back in California (which I should have written down, mea culpa). When I first approached the register for help on this, the two employees there, who had been idly talking, parted like I was Moses waving my staff at the Red Sea, and disappeared into the behind the counter stock areas. I made my best guess from memory about the part, and when I got back to the checkout, a third employee (who was calling to the back "hey, is anybody here?") started to ring me up. I asked him can you check for me what the right bulb is for my car? He said, check your owner's manual. I said, it's in my hand, it lists these two bulb numbers. Well, then, he said, how would I know which one it is? Because, I said, I asked at another AutoZone store once and they told me. He shrugged, as if to say, "Go back there and ask them again, why don't you" and told me what my total was. I did guess correctly (I had a 50% chance of being right) and this time wrote it down, so now I don't have to go back to ANY AutoZone for "answers" to my "questions". Bonus: I got panhandled twice in the parking lot, once going in, once coming out, by two different persons unaffiliated, as far as I can tell, with the Auto Parts industry. There's another differentiator between different Auto Parts stores, for future reference.

I knew my alternator was bad. Went to the Auto Zone In Colonie 1789 Central Ave. I left the car…read morerunning. I purchased an alternator then came out and my car stopped running. Bob and his crew came out to jump the battery but to no avail. He then brought out a fresh battery and got it started. I went on my way and installed the alternator and brought back the core for a refund. Three people in the store who saw me asked how I made out. Bob took care of the core refund. I have never been in a store where ALL the employees were so friendly and helpful. Great job Bob and thanks again...

Took our 92 Cadillac Eldorado in thing it needed a new engine or head gasket. These guys dug and…read moredug to find what was going on and left with minor repairs and a tune up! We are so thrilled to find integrity alive and well at Precision! Now to schedule our other cars for work.....

What a marvelous team. Mike values excellent employees who value the work they do for their…read morecustomers. Yes, delivery of parts get delayed, yes employees get ill, and yes it can be frustrating. But, life is what life is. In the end, the work was impeccable. Thank you Mike, for your great attention to detail, and your employees precision work. My car is a dream.

I walked in stood by the counter Noone offered no help so I walked around to see if I could find…read moremyself which I didnt! Won't b coming back here!

Really friendly and helpful staff. "Probably the best experience ever" to quote my husband. We…read morewill return for all our automobile needs.

I needed a new exhaust system. The rear catalytic converter cost $1300.00. The owner allowed me to…read moreorder it online. I saved $900.00! This place is a keeper.

I was treated kindly and respectfully. Service was excellent and in good time. A dumb thing I did…read moreputting a sticker on the inside of a roll down window which got caught in down position on a rainy day. He fixed it and did not make me feel stupid. Charged me fairly. Honest and fair. This impressed me and will give them my business again if needed.