Despite having a confirmation email a Store associate Insisted/argued with me that I did not have…read morean appt. Because I did not buy the tires from them. But my appt populated on the tablet immediately when my phone number as entered. 2nd associate inspected the tires and told me that his manager would need to approve the work because tires were not stock. . The attitude of both men was disappointing and made it difficult to give Walmart my money or trust that the job would be DiBene

I came here on Friday to replace 4 tires. I watered 3!!!! hours. When I got back home my tire…read morepressure light came on. I came back on Monday and they charged me extra $50 to fix the issue they created. They also made me wait another 3 hours to replace one rim sensor. This is just insane. People here waiting for 4 hours for an oil change

Ordered a set of shocks for my vehicle online. Went to this store and when i walked in the door I…read morerealized I left my wallet at home. i told the young man at the counter my name and just as he started to turn to go look for my order an older woman came from an aisle and said I need my order number or I couldn't get my order even though I told her how much I paid, what the order was, my name and when I ordered them. I asked her if she was really going to make me go all the way home to get my wallet, as if someone was lurking around the corner to steal my $93 worth of shock absorbers and she told me yes. So, I went home and got my wallet and returned to the store. There was one person in front of me, he came walking up to the counter just as I walked in the door. He put a few items on the counter where the young man was working, the woman was no where in sight at the time. The gentleman told the young man, just as she walked from the aisle, that he had an order waiting for him also. He asked his name, was told his name, never asked for ID and went around the corner and gave him his order without a problem. Well, I got the luck of the draw and she asked to help me at her counter/station. I asked for a refund at that point as I was pretty po'ed that I had to go back into the city to get my ID when this other person walked in and got his no questions asked. Maybe it was because when I walked in with my buddy I put my hand into my back pocket and realized I didn't have my wallet and said it aloud or maybe she was having a bad day or maybe she just wanted to assert some misdirected fake authority. Maybe she is friends with my ex...who knows. I usually go to a different store but ordering online they won't allow you to have the parts shipped to the store you want. Anyways, customer service at this location is lacking severely and they lost a Customer today. I own a small fleet of vehicles, 5 vans and 2 cars. Guess they just don't need the money that bad. Parts Geek it is.

Not a great place to order parts from as 80% of the time it will be wrong. Today I only had to…read morepick up a can of auto body filler, so it wasn't that bad. This store is clean and well organized with eveything easy to find. Checking out is a timely process as the staff move vey slowly. If this store wasn't convenient, I would definitely shop elsewhere. I do not recommend this location if you can help it.

I called with a unique situation, as our car had been backed into by a semi causing body damage to…read morethe front of the vehicle. The bumper was duct taped on to prevent it from falling off, and our inspection was due this month. The trucking company has been ignoring all attempts to reach them. I was told to swing by the day before to talk to Justin, the service foreman, to determine if anything can be done as a stopgap until repairs can be made. Justin came up with a game plan, but he knew he'd be off the when I brought the car in, so he talked to Robert and some other guys who were on that day about the game plan. They agreed that bolting the bumper to the frame would keep it secure and follow inspection requirements. When I showed up to get the work done, Noah was looped into the plan, and the 3 of those guys literally saved my sanity and ability for my daughter and me to get to work while our insurance company now battles with the trucking company. Robert was the guy who made the repair that allowed them to proceed with the inspection. After 11 days of getting ignored and being given the run around by Western Express trucking, I seriously could have hugged all 3 of them and when they lent a hand. My husband and I have always had excellent service from your dealership, but these 3 men went above and beyond yesterday at a time of great need, and I can't thank them enough.

Service Department won't pick up the phone, won't respond to an issue or complaint in followup to…read moreservice. Won't answer calls made by landline, cellphone, their own online chat window or email, all tried on the same weekday during regular open hours. ZERO RESPONSE to a serious safety issue. This is why I left Brewer services years ago, but the new faces and names are using the same policies and toolbox as the old ones. I'm sorry I gave them another chance. If they ever contact me, I'll update with what they were willing to do or make it right. If they can convince me of some integrity I might even delete the review. Edit: they eventually did call back. My wife took the car in to address the safety issues they failed to either own or remedy. Within 1 mile of leaving the service department, my wife driving noticed the hood of the car undulating at 40mph. She pulled over and discovered the hood only secondary latched and not closed all the way. After calling to report this, their rep called u and said "they were never under the hood" so if you you want a picture of what dealing with them will look like, this is it. I'm done with them.

I rarely leave negative reviews because I respect business owners, but the extreme lack of…read moreprofessionalism here forced me to make an exception. I scheduled a state inspection a month in advance and took time off work to ensure my vehicle was ready for an upcoming road trip. When I arrived, the shop was closed with nothing but a note on the door. There was no text or call to give me a heads-up. To make matters worse, I had already purchased a Groupon voucher that is now non-refundable. If they had at least texted or called to let me know that plans had changed, I would have had ample time to reschedule the appointment with a different mechanic and not miss my road trip. These guys might be skilled at what they do, but their terrible communication and lack of respect for a customer's time made this one of my worst service experiences ever.

I have been here at least 10 times for a variety of repairs. This is a top tier, trustworthy auto…read morerepair shop.