I called with a unique situation, as our car had been backed into by a semi causing body damage to the front of the vehicle. The bumper was duct taped on to prevent it from falling off, and our inspection was due this month. The trucking company has been ignoring all attempts to reach them. I was told to swing by the day before to talk to Justin, the service foreman, to determine if anything can be done as a stopgap until repairs can be made. Justin came up with a game plan, but he knew he'd be off the when I brought the car in, so he talked to Robert and some other guys who were on that day about the game plan. They agreed that bolting the bumper to the frame would keep it secure and follow inspection requirements. When I showed up to get the work done, Noah was looped into the plan, and the 3 of those guys literally saved my sanity and ability for my daughter and me to get to work while our insurance company now battles with the trucking company. Robert was the guy who made the repair that allowed them to proceed with the inspection. After 11 days of getting ignored and being given the run around by Western Express trucking, I seriously could have hugged all 3 of them and when they lent a hand. My husband and I have always had excellent service from your dealership, but these 3 men went above and beyond yesterday at a time of great need, and I can't thank them enough. read more

Service Department won't pick up the phone, won't respond to an issue or complaint in followup to service. Won't answer calls made by landline, cellphone, their own online chat window or email, all tried on the same weekday during regular open hours. ZERO RESPONSE to a serious safety issue. This is why I left Brewer services years ago, but the new faces and names are using the same policies and toolbox as the old ones. I'm sorry I gave them another chance. If they ever contact me, I'll update with what they were willing to do or make it right. If they can convince me of some integrity I might even delete the review. Edit: they eventually did call back. My wife took the car in to address the safety issues they failed to either own or remedy. Within 1 mile of leaving the service department, my wife driving noticed the hood of the car undulating at 40mph. She pulled over and discovered the hood only secondary latched and not closed all the way. After calling to report this, their rep called u and said "they were never under the hood" so if you you want a picture of what dealing with them will look like, this is it. I'm done with them. read more

Took my 2008 tundra to service department to diagnosis trouble with 4x4 engaging. The personnel were very professional, friendly and communicated throughout the process. The entire process was seamless and would recommend them without hesitation. read more

They should actually perform the service that you paid for. Like check tire pressure after a tire rotation!!!

HORRIBLE SERVICE! Took car in and they damaged the car. Refused accountability for it, even after showing proof that they did it. Employee who contacted us about it was beyond rude. Never again will I bring our car there! read more

Service department customer service has been terrible. Absolutely no updates on vehicle repairs! Won't return voicemails or texts. We have to take extra time out of our day to physically go there for updates and then the response is really like a we don't care just wait attitude. Our vehicle has been with them for over 2 months with still no end in sight! Next time we need any type of service we'll have our vehicle towed a further distance to another Toyota dealer because customer service could not go anywhere else but up! Customer Service retraining is desperately needed or hire an administrative assistant that can keep their customers informed! read more

Not the sharpest tools in the shed. Went to get a recall fixed. I scheduled an appointment online (tried to call but it said I had to do it online). When I scheduled the reason was for a specific recall for my vehicle. 2 weeks later I had my appointment and they never ordered the parts needed. Now I have to go back once the parts come in. The excuse was that when you schedule online it does not tell the dealer what they need. Not sure how you run a business this way wasting people's time. This could have very easily been avoided just by one person reviewing the appointments each day. It's a very simple concept and I'm not sure how they haven't come up with this one on their own. I don't plan to go back. read more

Very dishonest with trade in value. Spent maybe 5 mins looking at my trade in, and offered us about 10k under current KBB value. Stated suspension issues, which I'm not sure how they found that in 5 mins with the wheels still on. Also, vehicle was just at the dealer for servicing, and everything was fine. Will definitely not be going back. read more

Jack and Marty were exceptional on my quest to purchase the 2023 limited edition A91 Supra. Prior to sealing this deal I called a multitude of dealerships across the nation. However, Brewer Airport Toyota was responsive, concise and dedicated in providing me answers to all my questions. I am fortunate to have had my first big purchase with this dealership and the Toyota team that supported me. I will be back for any future purchases. Thank you all. With gratitude, Kelly V read more

My GF took her car in for the annual inspection and emissions inspection. They told my her that she needed multiple services that weren't actually needed and were not due yet. The quote they handed her was for over 1300.00 in repairs. They told her that her coolant system needed to be flushed. They said the differential fluid needed changed. They stated both the front and rear brakes have seized brake pads and that the rotors have rust which would cause her inspection to fail. They stated the reason for the failure is due to "rust" that was present on the rotors. Pennsylvania law (per safety inspection bulletin BI11-1) specifically states that rust on rotors is not a legitimate reason that would cause an inspection failure. I called the dealership to speak with the technician. I called to speak with Greg and was transferred to Mikes voicemail. When I called back the receptionist said he goes by both names. After 6 calls I spoke with someone. I started that there's no way all 4 rotors needed changed. And specified that surface rust is not a reason to change rotors. I understand there was slight rust on the rear face of the rotors due to the brake pads "sticking" but once the pads are freed up that surface rust will disappear. Any experience technician would understand that and wouldn't threaten to fail an inspection based on that. I asked the technician if they measured the rotor thickness and they did not. I asked for the parts back and they returned both rear brake rotors. Ultimately they charged her almost 600 dollars to free up 2 "stuck" brake pads and replace both rear rotors. I inspected the rotors when I got home. The minimum thickness to replace her rotors is 10.5mm. The left rotor measures 11.7mm and the right rotor measures 11.5mm. Both were still within acceptable tolerances. Now keep in mind that the specifications for new rotor thickness is 12.1mm. Their practices are completely unprofessional, dishonest, and deceitful. She's been going there since 2015 when it was Kenny Ross This is the last time any car of ours will be taken there!!! read more

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Honestly, I love this Toyota dealer! I've had a Tacoma since 1989 and always have it serviced by Toyota. Brewer is by far the best! They are honest, respectful of single ladies needing service, explain all that is required, and DON'T hard sell what is not needed! THAT is appreciated! The waiting room is spacious, clean, has TVs, vending machines, and very clean rest rooms. The employees are very friendly, efficient, and make the visit as painless as possible. The location is great because you can walk to Eat N Park while your vehicle is being serviced, or you can catch a courtesy ride back and forth while you wait for your service. read more

Brewer Airport Toyota - Car Dealers Near Me - Moon, Pennsylvania

We bought a used car that is a year old. The salesman would not work with us because he didn't make the deal. The original salesman was off. I heard him say he hates doing paperwork for cars he didn't sell. We found a hole in the back seat & the salesman refused to have it fixed. The center console was stained. We were told they would try to get the stain out but if it doesn't come out it is our problem to deal with it. I should have known better than to continue with the purchase. When we got home we noticed the rear view mirror spring was broken, then we noticed the back panel is popped out of place a little bit exposing the tail light, the trunk out of alignment, & seat belt buckle backwards. The salesman also lied and said it was detailed, which it clearly wasn't. If it was detailed they would have found those issues and hopefully fixed them before selling the car for what they sold it for or they did know about the issues and didn't disclose them & got what they wanted. We didn't notice the issues until it was too late. Now we have to spend even more money to fix everything & the car is only a year old. read more

Since my first visit, it seems like they have changed ownership. I come here for service and inspections regularly now. I like that they assign a service personnel to stay in contact via text for questions and updates. They also open really early (7:30am most days) for service, which makes it convenient to drop off my car before work. There is plenty of seating and it feels very clean. During my most recent state inspection, they noticed my paint was chipping and took initiative to help me arrange an appointment with a local body shop to have it painted (under a recall from Toyota). They even provided a free rental for the duration. Overall I'm really pleased with the improvements they've made. read more

Absolute garbage. Been leaving calls and voicemails to get my car checked. No calls back or messages in days, called again someone finally picked up transferred me and then hung up on me read more

When people are waiting in line to pay, stop talking to other customers like their your family. Waited 5-8 minutes while people talked about tattoos. System is down. Couldn't take debit or credit. No receipts printed. Need a miracle with money to get my car inspected But they are still helpful. read more

Greg and Lorenzo were great! The wife and I came in to shop and ended up ordering a new car and this thing is a beaut! It's a great Christmas gift for all of us. We're very excited. read more

My key fob remote fallen apart and I was unable to put it back together. I went to Brewer Airport Toyota just to inquire what I should do. (I bought the car there, but it is not a Toyota) The service personnel were kind, patient and did the best they could to get it working so that I wouldn't have to buy another one and have it programmed. I appreciate the excellent customer service. read more

Excellent group of people. Straight shooters and on point with trade in value. I don't understand how anyone else could have an issue with their trade in value. They literally run the vin and Toyota gives them back the fair market value. So go ahead waste your time taking it up the chain to Toyota and waste your time. My trade in value was a little better than expected and they gave me a good deal on a tundra. Sales managers , salesman , and finance guys were all professional and over the top. I will be doing more business with them in the future. read more

This was my first purchase experience with Brewer Toyota! My salesperson was Jeff Byrge. Where do I begin? From the first meeting, to the first phone call, to the first actual test drive... this man is definitely in the right place! He has the relaxed demeanor that helped me with my anxiety. He had the patience to put up with my OCD that made me change my mind every 5 minutes! He had the energy to run and get the car I wanted after we found it in his online inventory. He was not pushy! He did not show aggravation. He was so very helpful to me in my purchase. I chose him because when we first met him, he was not being "salesey!" He was just a person doing his job. I am not usually one to recommend car dealerships. This process of buying a new car is not usually enjoyable for me. Jeff made this purchase easy, stress-free, flawless and economical at the same time. He literally saved me thousands of dollars & I was not expecting it. He should train other salespeople. His approach is absolutely perfect for someone like me who deals with anxiety, OCD & a terrible attitude. I could not have done this without him. Thank you Jeff! You are definitely on my list of favorites! You should get employee of the month for this sale!!! read more

My wife and I visited the dealership on 12-30-23 just for a look around. We took a Grand Highlander for a test drive really liked it decided to make a deal . We already own a 2023 Kia Telluride which is in perfect condition Which we were going to trade. Kelley Blue Book set fair market value of $40,000 + or - $1000. The dealership came back to me saying The auction was flooded with Tellurides gave me a lowball offer of $29,000. This was out of line. This isn't the first time they did this to me back in 2013 while looking for a Tacoma they lowballed me on the trade-in and gave me the auction story then too. Buyers beware of these tactics. We did not make a deal in 2013 or 12-30-23. I kind of feel like they were trying to rob me without a gun. Kelley blue book is a guide for us to go by. I can see maybe a couple thousand lower then fair market value not thousands ?... very very shady like I said buyers beware I do plan on taking it all the way to the Toyota corporate and the Better Business Bureau . I am very disappointed I do believe there doing it to others I do work very hard for my money and I'm sure you do as well. beware beware beware read more

I brought in my high mileage 2015 Nissan Pathfinder to trade-in. Jared helped me throughout the whole process. He was very friendly and knowledgeable and he patiently answered all my questions. I'm now the proud owner of a 2019 Prius. I'm really excited to be saving so much money on gas and maintenance. I've been getting over 50mpg since I picked it up. If you need a new car go to Brewer Airport Toyota and ask for Jared. He'll help you find the vehicle that is the right fit for your needs. read more

Brewer Airport Toyota - My brand new 2019 Prius - Car Dealers Near Me - Moon, Pennsylvania

I purchased a brand new Toyota about a month ago at Kenny Ross. Main reason for going here was proximity to my home and they had the color vehicle I wanted. I had a bad experience at another Kenny Ross approximately 10 years ago and ignored that to go hear. Price on the new car was very fair and 0% financing. I had made an appointment earlier that morning with Tom, the internet sales manager. Upon my arrival he was in the midst of negotiations with another couple and I was given to Marcus another internet manager. The issue became my trade in value. A vehicle with a 4000-5000 trade in value per Kelly Blue Book was offered 2600 to me. Magically it increased to 3700 and then Marcus took a hardline approach. I understand that every purchase has a bottom line between trade in and new car price. After some further banter/negotiating I finally purchased the vehicle. Felt very rushed at the end and had to return the next day since the manual was missing. I met the general manager the next day. He was nice enough, and Tom was very nice during my interactions with him. Marcus, meh. If I buy another Toyota I would sell my current car to avoid the trade in, and definitely see another manager/salesperson. read more

I have been a customer here for a long time. I wondered if the move to their new location would change the level of service I receive, but the commitment remained consistently high. I like the free shuttle I get to work. I appreciate the honesty and professionalism. As a tip, I should mention if you check in on Yelp, you get a free tire rotation. read more

I was buying a car from them and next day they told me it was sold. That's not the way you do business. Not professional at all

Don't buy a car here. I've never seen such a collection of cocky, condescending pricks on a sales floor. You're selling Toyotas, not yachts.

Great place to buy from! Ask for Mike Zimmerman he is very helpful and great to deal with!!

In searching for a place to buy a car, I understandably felt very hesitant to try Kenny Ross because their yelp reviews were so poor. Thankfully, I take yelp reviews with a grain of salt since I know there's a lot of bitter people out there. I, thus, feel a bit of an obligation to write about my time spent at their dealership in an effort to counter all the low star ratings: My experience with Kenny Ross Toyota was stellar! My wife and I were not your typical easy sale. I feel that we came into the picture a bit skeptical. In spite of that, our salesman Brian was super patient with us as we took up his whole morning on one car. He was respectful and helpful and made the whole process easy for my wife and me. I think it's fair to say that if we ever have to buy a car again, we will checking out Kenny Ross Toyota first. I'm not sure why all the poor yelp reviews (I guess sometimes things can go awry even at the best of places); but I can say from experience that Brian at Kenny Ross is a safe bet for your next car. read more

Brewer Airport Toyota - Toyota Prius from Kenny Ross Toyota - Car Dealers Near Me - Moon, Pennsylvania

NEW I'm very upset with this dealer, they are the worst not serious at all they don't keep their word . I went online to get a car and the salesman which is new guy ask me for my drivers license insurance, we agree on price and everything. All was going very smooth .He told me I'll call you tomorrow or Sam which I think is the manager. Guess what Sam never called me .so called Sam at 130 pm and he never spoke to me or called me back, so called back and some guy told me the car was not available after I got my approval from Bank of America. They never called or showed their face. And the salesman few moments ago after a text message told me he is new This guy Sam and the dealer ship be aware of them. They play games. I was giving them even 5k mark up. They charge mark up to every vehicle. I didn't have a problem to pay that, but I don't like dealers that lie to you and tell you they will sale you the car. No ethic type of business people specially that Sam read more

Scheduled an appointment for insp. 10/12/19. Arrived at 9:00 am and at 11:00 i was still there. The service writer told me my truck was done. It took another 1/2 hr just to get the bill so i could pay it. I was/am supposed to get FREE insp because i bought my truck there but yet there was a charge. It isn't so much about cost as it is about the time it takes for the insp. 2 1/2 hours? Go figure. Highly doubt i will ever go back read more

I'm a big believer in checking customer reviews when before doing business or making a purchase. This was my biggest mistake when attempting to purchase a vehicle from Kenny Ross Toyota. I'm honestly not surprised they have a 3 star review because you will get 3 star service. I was attracted in to their dealership on the last day of the month because they had a used truck that interested me. After verbally finalizing a deal and all the numbers, the finance guy tells me I owe them an extra $1,200 in sales tax because my non-registered Florida vehicle does not qualify me for a traditional credit. Come to find out, the finance guy was wrong and Florida does qualify. I go back to make the purchase and now he tells me because it's registration in FL expired, they still won't be able to offer said credit. I just purchased a vehicle less than 3 weeks after and had no issues with this dealer offering me the aforementioned credit. ATTEMPT AT ALL COST TO STAY AWAY FROM THIS DEALERSHIP AND THEIR SNAKEY FINANCE/SALES TEAM! read more

My initial experience at Brewer service was less than stellar. Poor customer service. After posting a negative review, David the general manager called me. I was VERY impressed. He didn't make excuses and made every effort to make things right. I did have service done. One piece of feedback is to make sure the customer is kept informed. I had to call service to check on status after five hours (for inspection). Luckily I did because a part had to be ordered by a certain time which delayed repair by a couple days. What if I hadn't checked? read more

Had something wrong with my car when I bought it. Called Jack and he said he'd get it fixed for me for free immediately. Great place to get a vehicle read more

David is the most unprofessional GM I've ever dealt with. I ordered a vehicle and requested to cancel it and receive my deposit back because the truck is not due to be built until 9/2. After speaking with him he was very rude and told me this conversation would be short. After I told him PA Law states that I can cancel a contract if the vehicle is not delivered within 8 weeks of signing. He then told me to have my attorney deal with it and hung up on me. VERY PROFESSIONAL. I'll be reaching out to Toyota corporate as well. He his tarnishing Toyotas reputation. Also, call is recorded if you'd like to hear how professional David is. Highly recommend to take your business elsewhere. read more

Bought a Venza at the beginning of the month. LOVE the car but not the buying process. It was rushed and I was pressured buy extra warranties and protection. And I've tried 5 times to schedule the application of the interior and exterior treatments and i was told each time that they can't schedule that and will leave a message for the person who can, and they never call me back. I feel like a sucker and that they took my money and ran. I will probably move my servicing to one of the other toyota dealers. Lesson learned: When they rush you, slow them down, and just say no. read more

**EDIT** - After sending a note to the GM, I received a very helpful phone call apologizing for a seemingly "misread" situation. The quick response effort has had me change my rating from 2 to 3 stars. I am in the preliminary stages of buying a car, and I wanted to test drive a few vehicles before deciding on one and talking money. In an effort to not waste sales people's time during their busy periods, I took a day off of work and visited the dealership early afternoon on a Friday. There were two other customers being helped and a raft of idle salesmen. The salesman that approached me, going by the nickname "Coach" seemed friendly enough at first. When I was up front with him about not buying a car today and wanting to test drive a 4Runner and a Tacoma, his demeanor changed. He tossed me his card and a brochure, and told me to come back the following Monday as he "didn't have time" for me while his month-end hours ticked down. I handed him back his card and said that I didn't need a card from someone not interested in helping me spend tens of thousands of dollars, at which point he sighed, said "give me your license, so I can miss out on a sale while you drive around." At this point I asked for a new rep. Luckily, we found Travis, and he was willing to take 15 minutes to take me on a test drive. Again, I was up front with my intentions, but he was willing to walk me through trim levels and options. If I end up buying a Toyota, I will return to use his services. It is a shame - the brand new dealership is beautiful, and is very convenient for me, so I would like to buy there, but the whole experience has me seriously considering competing dealerships and vehicles, all of whom were willing to accomodate me on this same last day of the month. I will be sending a similar note to the GM, but I want this experience out there in the public in case anyone else runs into Coach while preparing to spend a lot of money on a new car. Beware! read more

Extremely disappointed in Toyota. My Right side channels in my radio go out when the wheather is hot out. This has happened since my 1st oil change ( the truck has 39,000 miles on it 4 years later) Everytime the radio went out I would call to report it. unfortunately it wouldn't happen when i'd take it back to kenny ross Toyota.( they have removed and kept the Truck of night finding nothing because its sparatic) So I video recorded it and their service department Agreed 100% that the radio is flawed. Here is the kicker. Since it hasn't happened ( keep in mind I video recorded it and they agree) They will not replace the radio. I would rate my satisfaction with no stars if it was possible. If you do not desire Music while driving. I would buy a vehicle from them Extremely Frustrated and Unsatisfied ( keep in mind They agree its Flawed) Warmest regards, Extremely Frustrated and Unsatisfied Customer (H Fasching) read more

Here for oil change and tire rotation. Nice new building, you drive up to the service doors, they open and you drive in! What a great convenience to customers, walked up to the counter gave my name, he confirmed why I was, here, because I was able to book my appointment online and off to lounge I went. They have wifi, coffee, popcorn and vending machines in the area with TV. read more

I had a great experience at Kenny Ross, specifically with Jennifer. This was my first time buying my own car and she made the process super easy from inquiry to driving it off the lot same-day. So far I am in love with my new Hyundai. Thanks Jennifer! read more

Not Really impressed! When I leased my 2016 Rav4 Hybrid, there was not a large selection available. They only had two available. Once I had the car, and the deal was acceptable. I asked for a better price as the Rav4 I purchased had features I did not want. But, I was told to take it or leave it! The Sales rep was an idiot. I asked about heated seats, and was told "They don't like to have them in leased cars'. Then the fun happened. They offer "Kenny Ross Care" which included free oil changes. However, the last time I was there, at 20K miles, I pulled into the service drop off bay, and was asked to back out and park in the lot. Why have a service bay? Additionally, based on the number of times they harassed me when my lease was ending, I chose to purchase my SUV, and promptly traded it in for a Hyundai SUV, which I like much better. read more

I have just moved to Oakdale, and since I was in need of state inspection I came to Brewer for safety and emissions for my newish Camry. Scheduling the appt on line was easy-peazy. I was seen pretty quickly, didn't have to wait long when I got there. Some work needed done, they gave me a ride home and back later on in the day. Very polite staff of young uns in their khakis and red or black polo shirts bustling around. Sort of a loud busy waiting area for customers, but not uncomfortable. Pretty modern actually. In any event, I got my car back clean, repaired and inspected by the afternoon with no begging for them to finish, and can you ask for any more? read more