Ordered a set of shocks for my vehicle online. Went to this store and when i walked in the door I realized I left my wallet at home. i told the young man at the counter my name and just as he started to turn to go look for my order an older woman came from an aisle and said I need my order number or I couldn't get my order even though I told her how much I paid, what the order was, my name and when I ordered them. I asked her if she was really going to make me go all the way home to get my wallet, as if someone was lurking around the corner to steal my $93 worth of shock absorbers and she told me yes. So, I went home and got my wallet and returned to the store. There was one person in front of me, he came walking up to the counter just as I walked in the door. He put a few items on the counter where the young man was working, the woman was no where in sight at the time. The gentleman told the young man, just as she walked from the aisle, that he had an order waiting for him also. He asked his name, was told his name, never asked for ID and went around the corner and gave him his order without a problem. Well, I got the luck of the draw and she asked to help me at her counter/station. I asked for a refund at that point as I was pretty po'ed that I had to go back into the city to get my ID when this other person walked in and got his no questions asked. Maybe it was because when I walked in with my buddy I put my hand into my back pocket and realized I didn't have my wallet and said it aloud or maybe she was having a bad day or maybe she just wanted to assert some misdirected fake authority. Maybe she is friends with my ex...who knows. I usually go to a different store but ordering online they won't allow you to have the parts shipped to the store you want. Anyways, customer service at this location is lacking severely and they lost a Customer today. I own a small fleet of vehicles, 5 vans and 2 cars. Guess they just don't need the money that bad. Parts Geek it is. read more

Not a great place to order parts from as 80% of the time it will be wrong. Today I only had to pick up a can of auto body filler, so it wasn't that bad. This store is clean and well organized with eveything easy to find. Checking out is a timely process as the staff move vey slowly. If this store wasn't convenient, I would definitely shop elsewhere. I do not recommend this location if you can help it. read more

Advance Auto Parts - Advance Auto - Auto Parts & Supplies Near Me - Etna, Pennsylvania

Always take the time to get the right part! I purchased the incorrect headlight , and they took it back, exchanged it, and even helped to instal! Great customer experience! read more

This advance auto parts is the best! I'm always greeted with a smile. It's very clean and well organized and everything is very easy to find. The staff is very friendly, patient and helpful. I asked so many questions and they happily answered all of them and I now feel like I have a better understanding of my car. I've been to many different auto parts stores but this one is my favorite and I will be coming back for years to come! read more

The battery on my car had died. It was terrible, and I was already planning funeral arrangements. AAA came and jumped my vehicle with their wondrous magic jumpy box. I drove up to the Advance Auto parts, eager with anticipation to get my new battery and have them install it. I entered the store, heart beating quickly, anxious to get the new battery for my car so that it would run and I would be free once again to traverse the open road. Now, as a side note - I know nothing about cars or batteries. I walked in and made my way to the battery aisle. And I stared. I stared at all the batteries, wondering how I had so royally screwed up in a previous life to be stuck in this predicament - a seemingly infinite number of batteries, and no idea as to which would go in my car. Thankfully, I was at a place that SURELY would be able to help me. Any moment now, one of the people who works there will come and greet me, offering me assistance. Alas, I was naive. No one came. They stood up at the counter, and stared off in the distance, or chatted with each other. No one helped me. Finally, I went up to the counter and talked to an associate. He looked up my car, and told me they had the proper battery. Success! Finally we were getting somewhere! He looked up my car and told me what batteries would work for me. I picked one and decided to buy it, he agreed that they could install it. It all went through and I was ready. I waited by my car like a boy waiting at the door of his first date. Anxious. Nervous. Sweating at the palms. Finally, the man who sold me the battery came out to my car, which I had already popped the hood. He hooked something up underneath my steering wheel, and then mumbled to himself. Walking back inside, he asked me to wait a moment. Having no where to go because my car doesn't work, I waited. The man who was to fix my car, my savior, came back out with someone else. His coworker, his assistant. This new player also looked at the device hooked up under my steering wheel. At this time, I was told by these fine young gentleman that they could not change my battery. There was an issue with "the memory" of the CPU of my car. They didn't have the capability to store it, and therefore they couldn't change my battery. Luckily, they suggested some shops and were happy to jump me to get me moving again. They brought out their own magic box to jump me...and it didn't work. I couldn't get moving. They refunded the cost of the battery, but I was still stuck. I had to call AAA again. The same guy showed up and sold me a battery and installed it. He had no need to store any memory. The only thing I lost was the presets on my radio. Big. Freaking. Deal. This Advance Auto Parts has NOT made a customer for life at all. I will not be returning. read more

Never a great feeling when your car battery dies as mine did this morning but I was very happy with my experience ordering a new one and getting it replaced at AAP today. I was looking online and it appeared that you could get a discount ordering the battery online beforehand and picking it up same day in store (rather than just buying in store), I called this location and they confirmed this. It was ready in less than an hour. After jumping my car, I headed over there and was taken care of by Chuck who was excellent. He rung me up and met me outside minutes later only to find out I had ordered the wrong battery. We went back inside and he found the one I should've ordered. There was little delay in processing the exchange but he was able to make the swap and I didn't have to pay anything extra despite technically not buying it online. He replaced the battery quickly and my car was back in business. Chuck was very calm and courteous throughout and I really appreciated his help, kudos to him! read more

Yep, this place is the perfect example of anti-customer service. I've gone in there with every intention of spending 100-200 bucks at a time but the employees here seem like they're doing you a favor by operating the cash register. I research what I need, have the part numbers written down.......I do all their work for them. All they have to do is go in the back, pull the part, and take my cash. No more. There are too many other parts places I can go to. The other day, I took a battery in to be tested (against my better judgement) but it came in a truck I had bought and was still under Advance's warranty. Three employees stared at me when I came in. As they stared at me, I had to ask one of them to test the battery I carried in. The 3 of them then exchanged looks to determine who would have to walk the 6 feet to get the battery tester. This store is a joke. I have no idea how it's stayed in business. read more

This review is for a gentleman named Jon. He was very helpful and friendly. The other employees were outside smoking and talking it up and paid no attention to me entering the store. Thank you read more