This business keeps deleting my review. But, terrible customer service and service beware! Go to…read moreany other mechanic shop in Brunswick!

Dropped my car off for an oxygen sensor. Two days later my wife was called and told they ordered…read morethe wrong part. She was quoted $522 and she would be called the next morning. She was never called back so I called and was told my car was ready and it was now $675! I asked why and he said "do you want me to fix your car or what" I said can I speak to a manager he said he was the manager Terry Holmes. Terrible customer service! Same stock answer he gave me on google. They do not care about the customer period.

If you're looking for service with a lot of anger sprinkled in, this is the place…read more I made a simple mistake by going onto the lot to transfer items from my broken vehicle into my loaner vehicle. I missed the small "No Trespassing" sign, and the gate was wide open. While I understand I should have noticed the sign, I was also a paying customer and had no intention of doing anything inappropriate. Instead of being approached with understanding, I was met with intense hostility, sarcasm, and even a threat that a gun could be pulled out. That was incredibly alarming and completely unnecessary. I apologized multiple times and explained that I had simply missed the sign, but there was no grace or professionalism shown throughout the interaction. Everyone has bad days, but the way I was treated was unacceptable. Because of this experience, I will never return to this shop.

I received excellent, courteous service today and would consider Ms. Harley to be a great asset…read morewhen dealing at any level of customer interface. Mr. Hastings delivered a high level of obvious mechanical experience and skill and I considered the cost to be very reasonable. In the past I have had in depth experience over several decades with many auto service shops as the owner of a national auto supply store and this shop would rate in the top echelon for customer consideration and delivery of satisfaction.

I couldn't be more impressed with the service I received at King's Colonial Ford. They not only…read morefixed my car, but they truly went above and beyond in every way. When I picked it up, it looked absolutely incredible. They had detailed it so thoroughly that the seats, door panels, and interior looked almost brand new. It was such an unexpected surprise and made my day. They also fixed an AC issue, making sure everything was taken care of instead of just doing the minimum. It's rare to find a dealership that takes such pride in their work and treats customers with this level of care and attention to detail. Thank you to everyone at King's Colonial Ford for your professionalism, excellent workmanship, and outstanding customer service. I highly recommend them and will definitely be back!

Brought my truck to get new tires and an oil change. I can't remember the name of the service…read moreadvisor who helped me out, but she was wonderful and very patient. She helped me make my tire decision and took her time to make sure i fully understood the warranty and rebate that came with my new tires. I utilized the overnight key drop and my vehicle was ready middle of the next day.

I was visiting from out of town when starter died. They got my truck in fairly quickly. They did a…read moregreat job and the price was lower than quoted. Super friendly, family owned business. They seem very honest and trustworthy. I would definitely go back.

Family owned, extremely professional, broad expertise. Best auto repair business I ever…read moreencountered. I was a tourist at St. Simons Island when I thought I had an alternator issue. Cook's did a full electrical systems diagnostic and found no issues. Highly recommend. You may or may not think their charges are reasonable, but I guarantee you they are honest.

Avoid at all cost. Sells defective batteries No refund policy. Dishonest receipt. The Brunswick, GA…read morestore sold me a battery that failed to start my motorcycle causing me to have to purchase a different battery from a dealer to get my motorcycle home. I returned the battery to Interstate and asked for a refund on the defective Interstate battery. The store said the battery was good, but they would test it to make sure. Two weeks later, I received a voicemail from the Interstate store saying the battery was indeed bad. Again, I asked for a refund, but they refused and gave me a replacement battery which at that point I didn't need. In addition, on the receipt for the replacement battery, they entered customer "did not like" for the reason instead of defective battery. This store is dishonest, unaccommodating and obviously sells defective batteries. Avoid at all cost.

Placed on hold for 20 minutes. Associate forgot she had placed me on hold. I was calling to receive…read morea quote for a phone screen replacement. I described my issue and was told it would be best if I brought the phone in to determine the quote. I take time out of my day to go to store where I am informed they need information from the box or cell provider to order the correct parts because they do not know what the model the phone is. Why could you not tell me that over the phone? If this how the beginning of a business transaction starts I would hate to see the end result. I wasted an hour of my day for a service I did not receive. Tighten up.

Don't lie to your customers! Just be honest and have a little work ethic. Apparently, you don't…read moreknow what work ethic is because your mechanics are allowed to get away with putting the customers off and falsely feeding lies about work being done but in reality, nothing is done. It's a shame that people these days would rather put off hard work and integrity to avoid an honest day's work. AND THEN we were charged for our vehicle sitting on your lot until it was "looked at." Wow....pretty dirty and low down way of doing business.

We've had both our cars Safety checked here for a few years. Wanted to have them service our…read moreSubaru. They completed an oil change and replaced front and rear brakes. We are satisfied with the experience and pricing for repairs. Can't get this service satisfaction or pricing at the dealership.

Excellent Mechanic, has been providing me honest reliable service for the past five years. Family…read moreowned and operated with fair market labor prices, certified modern mechanic as well as Old School Hot Rod wrenching

Had a little car trouble while traveling and I found this place on yelp the customer service is…read moreoutstanding they had a tow truck come pick us up and they found and fixed our problem and had us rolling within two hours. I would definitely recommend them.

BEWARE: As a pilot that understands how to maintain and…read moreoperate costly, complex machinery, I would not take my lawnmower for routine maintenance back to this business. I took my Audi in for a routine oil change before driving to Jacksonville, FL. On the drive to Jacksonville, the low-oil annunciator came on due to the low oil level. I stopped and purchased four quarts of oil and added two. The time I killed finding a place to purchase oil almost caused me to miss my trip flying out of JAX. As I arrived at the airport, the engine required adding approximately another quart of oil. I returned my Audi 2 times to address the excessive oil leak issues at the oil plug, and I showed them pictures of where it was leaking. This should have been a no-brainer issue to repair. Twice after returning the vehicle and keeping the car for several days, they found no issue! I took the SUV to another shop on the South end of the island to have the repair done correctly within 30 minutes. We quickly discovered not only was an oil plug gasket was not installed but the oil-drained plug was stripped out from being over tightened. If a shop can not perform a routine oil change correctly, how can you be trusted to perform complex repairs correctly? Making a mistake is understandable, but not correcting the mistake after two additional times back to the shop is unacceptable.

The employees at island automotive center are very friendly and professional. They gave me a repair…read moreestimate that was fair and handled the repair of my vehicle with the outmost care. Thanks you.