I've been in a lot of auto parts stores over the years (Advance, AutoZone, NAPA, O'Reilly) and the nicest, friendliest, and most helpful employee I've come across is Joshua at this Advance Auto Parts in downtown Carrboro. We're relatively new in the area and Josh welcomed us and made us feel right at home. It was our first time in Carrboro and we'd just eaten next door at Luna Rotisserie and Taproom: https://www.yelp.com/biz/luna-rotisserie-and-tap-room-carrboro-2. On our way back to the car, my wife pointed out that we were walking right past this Advance Auto Parts. Knowing me, I often need to buy something for my 20-year-old car, whether it be oil, a bulb, or windshield washer fluid. On this particular visit, I needed some of the latter. As soon as we entered the store, Josh asked us what we were looking for. I told him, he pointed us in the right direction, and then he told us a lot about the windshield washer fluids they had in stock and gave us honest advice. They carried a few different types of Rain-X plus a cheaper brand. Josh said most customers go with the cheap stuff, that all the brands/types of washer fluid were essentially the same, and to pick our favorite color. There was blue, green, orange, and purple. I've been purchasing Rain-X brand products for the last two decades so I went with the more expensive orange Rain-X 2-in-1 (de-icer and bug remover) which I've used before. One gallon cost $5.90 after tax. The store was set up to follow COVID-19 safety protocols. The counters were roped off to promote separation between employees and customers. The counters also had plexiglass barriers installed. Josh wore a mask when interacting with us. After checking out, Josh noticed my wife carrying two boxes of leftovers from our meal at Luna. He offered her a bag. That was nice of him. The bags were Carquest bags (Advance Auto Parts owns Carquest). Knowing we were new to the area, Josh offered up advice/recommendations for the area if we wanted. Also nice of him. I noticed this Advance Auto Parts store is smaller than other Advance Auto Parts stores I've been in. The store number is 1054. Parking can be hard to come by in this part of town. However, this store has its own free, dedicated spots located conveniently right next to the building. Thank you, Josh! read more

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Today I needed to replace the battery in my Subaru Outback. I had purchased the battery from the Advance store in Carrboro, so I returned there to confirm that it was still under warranty. Indeed, it was under warranty so the staff began the process of replacing it. Joshua is the employee who helped me. He didn't know what he was getting into. :-) He tested the old battery, confirming that it needed replacing. He took out the old battery and put in a replacement. He then went through the process of testing the starter, alternator and new battery ... and determined that the NEW battery was defective. (He said that in his 14 years that had happened only one other time.) Joshua then got another battery, put it in and ran the tests again to determine that all was good. But he noted that the cable terminal attaching to the battery's positive anode couldn't be fully tightened, setting off a good 40 minutes of work to replace the cable terminal. I could not have been more satisfied with the service Joshua gave me. He told me he has worked at Advance for 14 years. I see other comments here that attest to the friendly, expert help the staff at Advance in Carrboro regularly provide. I can confirm it is true! read more

so I went in the to get a front headlight for my truck and you showed and told me what to get. then I go to put in after you told me that's the product. and it not fit I spent my hard earn money and now I can't get my money back. that is so wrong of you all. you all have treated me so bad a single mom makeing ends meat spending my hard earn money and you all treat me like this. y'all should be ashamed of your self's. you actually deserve no stars at all. read more

My car battery was incredibly corroded and dead. Came here to get the new battery and some tools to replace it. Josh got me a new battery and let me lend the tools to replace it so long as I left collateral. Since I'm in college I don't have the tools at home to replace it myself. I replaced my battery and drove my car there to drop off the dead one and return the tools. I got a free test done on my battery, alternator, and ignition. Josh is the best, and turned a headache into a 1 hour excursion, thats all it took to get the battery replaced. I highly recommend you come here for good and honest service! read more

Came with my 2005 Jetta wagon and got superb curbside service with help fitting for new windshield wipers which are very persnickety and they were perfect and fluid added and I'm ready to roll thanks to advance auto parts in Carrboro thank you so much read more

Honest, helpful & friendly! Cannot say enough about how helpful these guys were helping me - (a 55 yr old woman whose prior auto repair experience was limited to checking the oil and adding air to low tires ) change my battery after it totally died while I was visiting my daughter who lives in carrboro. With their friendly and honest help, my daughter and I got that battery temporarily in place enough to make it to the store, where the guys fixed it in place and made me feel completely secure to drive back home by myself some 350 miles away. i can't remember the names of the 2 guys that helped us but it was Masters weekend. This all happened late on a Saturday evening just before closing and then first thing Sunday when they reopened. They were not rushing us at all and addressed my concerns patiently. It gives me piece of mind that my daughter has trustworthy helpful auto advice available to her just right there in downtown carrboro. read more

UPS left my package at Advance Auto in Carrboro. Staff were friendly and helpful!

After coming here for more than 10 years after the last time in the store in June we will NEVER come here again. My husband went in and had an employee tell him to F off. When he questioned the price of a part vs the online price and what he was charging. He was rude and totally unprofessional. We would now rather go 15 minutes down the road that to ever step foot in this location. read more

While Advance Auto Parts is a nationwide chain, the location on Main Street in Carrboro has the feel of an independent auto parts store. We have been going there for years and the customer service has always been stellar. Today I went in to have a battery checked. The car had not been driven for 6 months and I had to jump it before going to the store. I suspected I might need a new battery. However, Josh did a test and said, although not fully charged, the reading didn't indicate that the battery was bad. He asked if I could leave the car for about an hour so he could take the battery out to fully charge it and then retest it. I was glad to do that. He called in about an hour and I returned to the store. He showed me that all the numbers were good and that I didn't need a new battery. I was pleased that I didn't have to buy a new battery, but I was also grateful for Josh's kindness and the wonderful customer service he gave to me. read more