Every O'Reilly Auto Parts store I've ever gone to has the BEST customer service and this one is no…read moreexception. These guys were so helpful to me at 7:00am this morning. They checked my battery, pushed my car in the parking space, allowed me to wait until AAA came and were courteous and professional. They made me feel safe while I waited and didn't ignore my concerns. I highly recommend them.

I came here for an engine air filter. The associate that helped me was very nice. After he located…read moremy item, I asked if he could help me install it. With no hesitation he said yes. I appreciate his customer service and the care he took when handling my car.

As usual they had what i needed and the young lady who had family in auto repair knew products that…read moreshe knew they used. Very sharp and attentive. The customer service is great no matter if im in Seattle wa. South Carolina, or Denver Co. Its nice to find good service and products under one roof

The manager help me replace the battery in my key fob. I really appreciate his helpfulness. I plan…read moreto buy all my auto supplies here in the future. Id like to thank him for making the extra time to help me out.

The price of batteries is crazy- otherwise I'd give 5 stars here. Really, they are no more…read moreexpensive than most places but still. BUT - they were friendly and accommodating and got my new battery in quickly. Great service.

Completely ridiculous…read more I DROVE (under its own power) my car to Advance Auto Parts in Belmont, NC to have the battery and alternator checked. Younger associate came out to check. While attempting to jump the car he crossed the jumper cables and fried the internal computer. I went thru the chain of command.. Store manager that said it was impossible because his associates had "training" on how to do it. Guess they are all perfect and walk on water as well. Was then given an 800 number to call.. after the run around from the service rep, they called someone and 2 min later without seeing any dealership repair notes said they weren't responsible. The district manager finally got involved. She (Leslie White) requested the dealership invoices and repair notes. In no time at all she replied that "I have reviewed the invoice and the case notes on the vehicle. Due to the fact that the dealership states the ECM was damaged due to reverse jumpstart we are not liable for the damages." She also questioned the qualifications of the dealership technicians. Apparently she thinks that since Advance will hire anyone regardless of their ability to do the job, half way train them and won't stand behind their products or services, that all other compaines do as well. The dealership provided the qualifications of their technicians: "is a Mitsubishi Certified Master Tech, the highest qualification you can achieve and top tier mechanic for Mitsubishi North America. He is more than qualified to make the determination that he made and we stand by his diagnosis and repair. This diagram means nothing, especially since the "ASE Certified tech" was never under the hood of your vehicle. The ECM was burned and that was a DIRECT RESULT of being jumped backwards." I responded and asked why they weren't responsible since it was their associate that jump started the car and crossed the cables. That was 2 weeks ago and she hasn't responded to email or returned any of the phone calls I made or from other complaints filed with the NC DOJ consumer protection department. It appears the company has a history of failing to do the right thing when the fault of the problem is their own. Research them as I did and you will see for yourself. Looks like I'll be calling the local news station next which loves the opportunity to expose consumer affair issues as well as seeking a refund through small claims court.

Zero stars PLEASE DO NOT use this mechanic !! Larry came…read moreout to repair my son's VW Jetta. Initially, seemed like he did as he said because car was back running. However .... he charged near $750 to replace fuel pump & 02 sensor but refused to provide an invoice of any kind, receipt for parts or record of a diagnostic report we paid $50 for ,that fee was to go toward repair, but he never applied the fee to repair! Worst of all is .. this "new" fuel pump failed just a few months later! If it was actually replaced it would be under warranty. I reached out to him & recently (finally!) he provided some Amazon receipt ( with parts totaling $92 / he charged me almost $300 for ) BUT those parts do NOT match as a fit for my son's year and model Jetta .... nor does that "Amazon" misfit match up as the fuel pump that was just removed & replaced ( w legit receipts proof of w old part physically removed & new parts with receipts ).. this was done by another legit mechanic !!! Larry stated once he received wrong fitting fuel pump initially, but could not provide receipt for the correct parts being ordered/ received. ??? Asking a mechanic to provide an invoice & receipt was is reasonable & an expected request !! Larry acted like I was crazy & disrespectful to even ask ! Like what ???? We had problems over past few months , like mentioned above fuel pump then recently completely failed . Turns out after a proper licensed mechanic did real diagnostics they determined neither part we paid was ever actually EVER replaced ! He simply used relay to get failing pump to function short term ! Our latest legit mechanic can testify he recently removed ORIGINAL pump. We have now replaced both parts . Larry did not ,but charged us for these parts and labor. He also seems he caused more issues by messing with rigging relay ! Idk , but in a nutshell, Larry stopped replying to me , refused to provide receipts for any such fitting parts / warranties , diagnostic report ... just plain refused to provide any type of invoice or attempt to do anything to make this right at all. I gave him numerous chances to provide receipts & come out & rectify /repair. He stopped responding. I have reported him to BBB. Please don't let this happen to you!! It's costing us more money, time & headache :-0 Just another FYI, according to our legit mechanic Larry also overcharged for us what he didn't even do. Unbelievable !!

Couldn't have asked for better service. Extremely professional, friendly and quick. I needed brakes…read moredone in a hurry and he was at my house in less than an hour. How often do you find that kind of service? Never. Highly highly recommended. Thanks so much for helping me get back on the road.

On June 3rd at approximately 5:40 PM, my girlfriend entered the NAPA auto parts store in Belmont…read morelocated on Franklin Blvd. She was second in line to a older fellow with an african american employee assisting behind the counter. The employee talked about "snakes" for approximately 10 minutes with the customer while my girlfriend waited behind this customer talking about snakes! Yes, 10 minutes! And, YES! Snakes, the reptiles! I entered the store to meet my girlfriend and the employee and customer were still talking about snakes! Finally, the customer left. I then asked this employee if they could check the codes on our engine check light. The employee, slowly laid his elbows on the counter, gazed at us, paused and then shook his head back and forth without saying a word. Then he said, "no, we do not provide that service." I simply walked out. Oh my gosh! He was so rude and disrespectful. I own and operate three businesses and this guy would be fired in a heart beat! Never will go back! And if you are reading this, there are too many other auto stores in and around Belmont with much helpful and professional employees. It's obvious, NAPA has lowered their standards on employees and stopped their training.

Always closes about 30 minutes early. The workers must be sitting in the back playing on their…read morephone. Last time I was actually inside there was a worker mumbling about how he was going to fight one of the customers because he said something to him. Only the older gentleman seems to be a decent worker.

Would recommend to anyone! The employees were so pleasant and extremely helpful. Was in and out of…read morethe store within minutes. Great customer service!

When I had my VW Passat, Billy was That Dude for real ... Just Damn good mechanics and peopleread more

My air went out a few weeks ago on my VW and I needed a compressor put on. Great, timely fashion…read morewith great customer service. Very comfortable to sit on the inside and car was ready same day! Thank you Billy