I have a tire plan/warranty for my tires when I purchased them. So I've been noticing one of my tires loosing air very slowly. I know my tire is not one in stock all of the time. So I made an appointment and ordered my tire. I was in and out in less than an hour and I only had to pay a small labor fee for my new tire. Way cheaper than the cost of a tire on its own! read more

I used Discount Tire a lot when I lived in Seattle and was always happy with the selection and service and when I moved to the East coast I was kinda sad they weren't around . Then when I moved to Charlotte they have one right by my house !! They always have the grippy specialty tires I'm looking for and the tire warranty speaks for itself. Driving a Tesla has made realize u just need that protection. The service is always good and they beat most tire shops prices around . read more

I have been here several times now for air pressure checks and now a tire rotation. Pressure checks are just drive up and go, rotations are free too. I made an appointment for the latter to save time/ definitely worth it because it was still busy when I arrived for my 830am. Service is fast and friendly, they do try to upsell, but what auto store doesn't! Good location next to other shops you can check out while you wait for service. read more

Always good and quick service. Unexpected trip due to a nail in my front tire we couldn't remove without help. Great customer service. They got me in and while they were slammed with customers they updated each and everyone with an expected completion ETA. Once you check in you get a text alert: waiting for service, in the bay, etc. Went and ate some breakfast and by the time we did: car repaired. Highly recommend when buying tires to also get the tire warranty for replacement. Tires fixed for free! Great services and good pricing. Check them out. read more

Discount Tire - Watching the repairs in the bay. Tires on shelf above - Wheel & Rim Repair Near Me - Charlotte, North Carolina

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After my first review of a 1 star... I realized I forgot to mention they balanced my tires on both cars....guess what...they shake while driving. So now I have to take MORE time to take it somewhere, definitely not NorthLake to get them re-balanced. These people at North Lake should ALL BE FIRED!!!!!! How can you give good customer service with such incompetence! read more

Helpful people here, but the wait times are pretty long- like 1.5 for a nail in a tire to be fixed on a weekday mid afternoon #eek so save yourself the time and make an appointment if you can :) read more

Filling up a cars tire pressure takes 5 mins max. I have been to this discount tire 2 times and both times I have had to wait 30+ mins just for someone to fill up the pressure. This most recent time that i went to get my tires filled , no one even acknowledged or even checked to see if there had been cars waiting. I sat for 15 mins before I went inside. I was told someone would be right with me and after waiting another 15, i said something again, again was told to be patient and someone would be with me. Another 15 mins passed and still nothing. I left. It should not take almost an hour to do a 5 min job. They probably wouldn't have even noticed i was out there waiting if i didn't go outside. read more

Quick fast customer service. Very little weight. I've been coming for years. Never had an issue with any of the tire recommendations. No one has ever been pushy to buy the most expensive ones. I trust them read more

Discount Tire - Wheel & Rim Repair Near Me - Charlotte, North Carolina

On Friday I scheduled a Saturday 10:00 a.m. appointment at Discount Tire at 7850 Tryon St, Charlotte, N.C. to have my tires rotated and balanced. I arrived twenty minutes early and was immediately greeted, and I informed the employee that I had an appointment. He then walked around my car to inspect the tires with his tire depth gauge. At 10:25 they hadn't serviced my car and a bay had been open so I asked were there others cars before me, and the employee replied yes, two others were also scheduled for 10:00 a.m.. I informed him that I was told that I'd be in and out by 11, so I canceled. Poor customer update from the employee. If he had given me an update I could have understood better since he was just standing around, or told me from the beginning I would have left immediately. Time is a valued resource which was disregarded! read more

Waited quite a while around an hour and 15 mins and Justin D helped me out and was extremely friendly!!!

Great customer service and super friendly staff at this Discount Tire! I came in with an unusual issue, and one of the workers took the time to look at my car and really listened. Even though they couldn't fix it there, he gave me solid advice on where to go to get it taken care of. I really appreciated the help and honesty--definitely recommend this location! read more

Speedy service for sure. You've gotta pop by in the morning. Even without an appointment I was in and out in 30 minutes, and that includes the installation time. It was a pleasant surprise. However...if they don't have the tires in stock, then there will be some wait times, especially if they're traveling from outside of the city. But it was a truly easy and enjoyable experience. Don't go cheap here. Save your money and invest in good tires. It'll be the difference between your bed and a motel bed in terms of comfort. Remember I said motel and not hotel, there's a huge difference there too lol. Good tires will never come cheap, unless they're used and that's a whole different story. Ian was phenomenal. Super friendly and helpful. Didn't try to gouge me, just honest feedback. Free tire rotations for the life of the tire too. Can't beat that... read more

Every single time I've come through here whether it's for air in my tires or changing my actual tires, the staff goes above and beyond. I recommend scheduling an appointment ahead of time to help with wait times. Every person on staff there deserves a raise! read more

Really efficient and stellar customer service. Came here multiple times for balancing, rotations, and air. Most recently, we had a flat in one of the tires and came here for repair. Unfortunately, the hole was on the side wall so we replaced the tire. We started noticing vibrations at higher speeds immediately after the repair (we have an AWD). Brought the car back a couple of times for balancing, but it didn't solve the issue. Finally, I spoke with Chad- the store manager- on the phone and he immediately took action to diagnose and resolve the problem. He was very personable, professional, and understanding over the phone, as well as in person. We discovered the root cause being differences in wheel type/size along with thread depth. He promptly replaced all four tires to match and personally completed the entire service. Thanks for making things right and for putting customers first. read more

I don't know if today's an off day for them or what. But they lied and told me that if I left and came back in an hour my wait time would only be 15-20 minutes. I leave and come back and they've checked my car out of the system and put others ahead of mine. They told me an hour wait time, which turned into 2-3 hours. Such an inconvenience as far as time. read more

Came in for a tire rotation - my appt was at 5pm. I was immediately greeted by a representative who checked me in. The tire rotation was fairly quick and I was out by 5:30pm. Fast service - I visit this location for all my tire needs! read more

Discount Tire - Inside - Wheel & Rim Repair Near Me - Charlotte, North Carolina

This review has been long over due, I had purchased to tires a few months back and the service was great. The manager was so kind to me, my tire was slashed and I went back there and they replaced my tire and he gave me one free one since I had been there and gotten my other two. I cannot say enough about this location and their staff they are so friendly I highly highly recommend them. read more

Fantastic experience getting my tires replaced at this location. Everybody was very friendly, super informative and really took care of me. I would highly recommend these guys again to replace your tires and get some car services. Very quick and thorough and kept me updated throughout the process. read more

Alex Will and Jorge are great ! Quality and saved me time! They communicate well and were informative on each step of my tire change. Will comeback back again ! read more

This discount tire is always super busy, but they always want to help when I call. They are friendly and try to help in any way they can. Even when I had to replace the new tires they just put on my car because they accidentally put tires that were too big on my car. I highly recommend this place but would book an appointment ahead of time. read more

Came here this morning to get a new tire since I got a flat. I was immediately helped and Sebastian took a look at my tire. He said they might be able to fix the tire instead of me having to buy a new one.. and that's just what they did! Fixed my tire for me without me having to break the bank. Thank you so much to Discount Tire! They really care about their customers. read more

I took in my car last Saturday, everything went well until it didn't. I was driving my car and my new tire blew from the side wall. Thinking it was from the road, I went to try and change it but found out that they messed up the inner part of the rim. So basically they messed up my rim which blew my tire because of the sharp edge. Now I had my new rims for over a year and then go and get the tires changed and this happens. there is no way the rim was messed before I went to discount tire at North Lake. So, not only that I'm stuck in another state and can't make it into work. I'm going down $200 and something to get a new rim and maybe more. I'm walking into this store and demanding a full refund. Very disappointed read more

Discount Tire - Wheel & Rim Repair Near Me - Charlotte, North Carolina

5 stars. 10 out of 10. Amazing team and service!!!! We've had tire that kept loosing pressure so we took it here the night before a long trip. Sure enough there was a nail. They team was great. They got it fixed quickly and made sure the tires were all set before the trip. Great team. Great service. read more

I came in to have a tire repaired on my new truck. I was informed by a very knowledgeable salesperson that unfortunately, due to the location of the puncture, the tire couldn't be repaired. He was able to recommend two tires that were available that were almost an identical match to my existing ones. The price was great, and so was the installation service. The installation crew even returned my spare tire underneath my truck bed. I am very pleased with my visit ,and will definitely return. read more

Please don't go to Discount Tire on Northlake especially don't send your young adult kids there by themselves , they will ripe you off and lie about everything!!! read more

If I could give no stars I would . My 12 year old could run this business better than these dimwits ! They are slow , unprofessional, and the place is managed like a overpriced inexperienced mom and pop. Don't get me wrong, nothing wrong with mom and pop business this one is a joke . Find somewhere else to get your tire needs please . read more

I used to go to Discount Tire in the past, but after this last visit, no longer! I went in to get my tire patched as since it had a nail in it. The manager on duty told me that I couldn't and proceeded to sale me the most expensive new tire. I pay for the "new tire" because I was heading to work and didn't have any other options. Later on that evening, the "new tire" that I had just bought went flat on me that same day! I inspected the "new tire" and seen that no it wasn't a new tire at all! My tire was completely deflated after only 12 hours. I bring my car back to the shop and I told them that no they didn't sale me a new tire and the manager immediately got defensive and told me that indeed it was new but I pointed out that I could tell by the tread and the clearly the text and logos were rubbed off. NOT A NEW TIRE. My dad told me that they more than likely sold me my old tire back and patched the tire just to make a quick buck off someone who wasn't going to be as thorough as a guy who was clearly not homosexual. The manager on duty [who facilitated the transaction the day before] told me that they couldn't find anything wrong with this new tire that they sold me. [Oh really?] He insists that he would give me now a NEW tire. I'm like oh NOW I get a new tire? This was totally not cool and they fact that they tried to take my money is unethical nonetheless. I could have considerable damage to me or my car while driving on that new tire. I posted both tires that they sold me and you be the judge of which was actually new. read more

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Had a blow out on 85 while driving to Charlotte from Atlanta on Friday night. Was waiting in line when they opened at 8:00 AM and was handed my keys and on my way with new tires by 8:30 AM. You can't beat that kind of service. They totally saved my weekend visit with family. If I could give 10 stars I would. Awesome Awesome Awesome. read more

Discount Tire - The remains of my tire after the blow out - Wheel & Rim Repair Near Me - Charlotte, North Carolina

Don't recommend ,me and my wife went in on a Thursday morning to get tires and we were kicked out immediately for being Mexicans ,next thing you know they called the police on us , after that I went home and saw cps at my door 1 out of 10 read more

Literally the nicest people here, from the guy who helped me check in to the guys working on my car. Very friendly very respectful. I'm definitely gonna come back if any of our others cars need tires. read more

I love this discount tire. Their customer service is spot on every single time. Pre, during, and post pandemic they never wavered. I know they're always busy, but the continue treating me like I'm the only customer there. For that reason I continue coming back. Having certainty that your car is road safe is so important. I'm grateful that no matter what's going on with my tires this team is honest and concerned about my safety. I especially appreciate the new tracking service so that I know when my car has been pulled into the bay and when it is done. read more

I came in right before closing time with a bolt in my tire, they got my car in within 30 minutes. They patched the hole, and went way above expectations when recommending a tire. Everyone in the shop was working hard and together while I was there. They seemed motivated and positive. It was a pleasure getting my car serviced there. Thank you read more

great ppl working here i got a discount for one tier professional ppl only one of my favorite place to get my tiers fix read more

I love Discount Tire, especially the Northlake Discount Tire in Charlotte. I had a flat tire, took it to them. I had to get a new tire but when they replaced my sore with the new tire, they put my slate back in my car and packed it all back up line it was never used. They're always nice and every single employee you come in contact with is always nice and helpful! read more

I will start by saying that Bruce (the store manager) has amazing customer service. However, this does Not account for the lack of consideration for people's time. I scheduled a 12:30pm appointment to have my tire changed. I arrived to the location at 12:25pm and started my check-in process. After joining what would eventually be a "waitlist" I was asked to park in the front of the store where I would stay without any interaction for 45 minutes. At this point Bruce approached me to verify my appointment. We had a small casual conversation before I returned to the waitlist. 30 minutes later I was asked to come inside to complete the actual check in, this is when I informed that the tire purchased online (that went through their check) was not the correct tire. I ended up purchasing the correct tire in store, the asked to return back to my car outside and I would be pulled in within 15 minutes. Well, as I'm sure you can guess, it took another 45 min before being pulled into the bay. I understand that it was a busy day, however I would have appreciated it if I was informed that it would take a little longer than scheduled or given the option to reschedule. read more

This place is extremely unprofessional, techs yelling and screaming in the shop can easily be heard by customers. Poor attitudes from the service writers, only came in to get a tire plugged and they told me to come in at 12:45 and I'd be done at 1:45. They did not pull my truck in till we'll after 2:00 when I said something about it and it took and hour after that to get it done. Never coming back to this place no matter what, wasted 3 hours of my life I'll never get back. read more

Buying new tires isn't fun. HAVING to buy new tires because you're in a bind is even worse. Fortutanly, Discount Tire at Northlake in Charlotte made this process as painless and economical as it could be. Long story short, after I had already shopped around, calling stores and searching on the the internet, Bruce got me a better deal on a better set of tires than I was looking for and he got them to his store within an hour of when I first called him. I couldn't drop my car off until shortly before closing time. But my car was ready and waiting for me at 8 am the next morning. I got an excellent deal on an excellent set of tires and it was done in a rush. Discount Tire was recommended to me by a friend. I would always recommend them myself. I can only speak for the two DT employees I interacted with, but Bruce and Casey at DT of Northlake in Charlotte are knowledgeable, professional, helpful and first class guys! read more

Discount Tire was the company I headed for today when my front driver's side tire went flat. I carry a compressor with me as I tend to attract sharp pieces of road debris. Anyhow, the tire was at 22psi and I re-inflated it to 30psi. Two hours later the tire was back at 22psi and half an hour after that it was down to 12psi. I managed to drive it over to Discount Tire at Northlake. There were a bunch of people ahead of me, so I planted my butt in a chair and waited. Zach assisted me in choosing a tire that was a close match to the other tires on the car. Unfortunately the only choice was really expensive. But I'm up and running again and for that I'm thankful. read more

I had a great experience here. I found out I needed two new tires after I failed my yearly car inspection. I called to see if they were in stock and they told me yes and to head over. Competitive pricing and great service! read more

One of the worst locations ever! I wouldn't even suggest going to a different location I would suggest going with a different company period! I made an appointment & wasn't even seen until 45 minutes later, what's the point of setting an appointment if you're going to service walk ins first ? What's the point of the appointment if I wouldn't have been seen until almost an hour later?WASTE OF TIME. 1 employee told me it would be 15 minutes while the entire time it was 45. Originally I had tried to get serviced 2 days before but was told it would only take 20 minutes, lies they tell. The communication between employees is also horrendous, they don't even know what they're talking about & 2 employees were arguing over when I would be serviced. read more