I had a great experience purchasing my truck from Williams Buick GMC. Mike made the entire process…read moreeasy, straightforward, and stress-free. He was knowledgeable, professional, and never made me feel pressured. He took the time to answer all my questions, worked hard to make sure everything went smoothly, and made the whole experience enjoyable from start to finish. If you're looking for a new truck, I definitely recommend asking for Mike. He'll take care of you and make sure you drive away happy with your purchase. Great service and an even better buying experience!

Williams Buick GMC is an amazing dealership with an incredible team, outstanding service, and a…read moretruly great customer experience!

Always pleasant, always efficient, and trustworthy, "best in the business"…read moreI dont always like the price, but its a Jag

Unbelievable, had car in for difficult starting, was told it needed crank shaft sensor and fuel…read morefilter. both items repaired. Two days later fuel gauge read half full, stop to refuel after 2 gallon's, tank overflow. Spoke to these fine people and was told it must be something else that had incidentally gone bad. I believe they may have messed up my tank when changing the fuel filler. ANOTHER LESSON IN LIFE LEANED - it only about the money! STUPID. Will never go back here!

Best mechanic shop I've ever been to! I had a unique project car I needed help on and they…read moredelivered beyond expectations. From the communication, to cost and overall quality of work, I was thrilled with the service and help I received.

be prepared to pay if you go with them. took a 40,000 mile car in because the cover was touching…read morethe rotor and they tried to quote me for $1,600 saying i needed to change my brakes and all of these other things. (went in with my dad and he was not having it.) definitely scammers. brought it to another shop, said that all of that was unnecessary and they just needed to fix the cover. wouldn't recommend.

Easy to work with! We needed to get our car inspected. They were able to give us immediate…read moreattention. The place is old and can go overlooked but I am glad we were told to go here and we would return.

I called before taking my car there for inspection and was told I could get my car inspected right…read moreaway. A guy pulled in seconds ahead of me, but they did his inspection, then mine, in a matter of a few minutes. Friendly, efficient people. Didn't try to sell me anything. I did have to wait outside, though, as there is no interior waiting space. No problem when the weather is nice, which it was.

Scam Alert Don't buy…read morehere! Don't waste your hard-earned money at this dealership. They are scammers. This dealership is nothing but a den of scammers, ready to swindle you out of your hard-earned cash. Their mechanics? Nothing but liars. I reached out to inquire about a 2009 Volkswagen GTI with 85K miles, as advertised on Carfax. They assured me it was ready for a test drive. However, during the drive, the car behaved strangely, and a mysterious light popped up. When I questioned the Sales Manager, he brushed it off, attributing it to my driving on a rough road. Their mechanic magically turned off the light. They assured me the car was in excellent condition and well-maintained, but that was far from the truth. The Carfax history was sketchy, indicating no recent inspection. When questioned, they hastily explained that they had performed all necessary repairs after receiving the car as a trade-in. False assurances were given that any issues could be brought back for fixing--empty promises. After shelling out $8000 and driving home, the check engine light illuminated, and I discovered severe windshield damage undisclosed during the purchase. Upon contacting Juan, the Sales Manager, he requested I return the car the following week. Their mechanic, using ODB2, erased the check engine light, claiming they forgot to reset it after maintenance. Skeptical, I consulted another mechanic who provided a lengthy list of issues: steering wheel column problem, transmission malfunction (no reverse), cooling system problem, and mass airflow problem. Returning with a written diagnostic from an independent mechanic, I requested that they fix the issues. Speaking to Juan in Spanish, the mechanic confirmed the problems because using an ODB2 scanner he saw the same errors. He declared they wouldn't fix anything because they sold the car "as-is." I reminded him of their obligation to disclose all issues, per the law. In response, he exploded in anger, even threatening violence if I didn't leave. I walked away. Before leaving, their mechanic, at Juan's instruction, erased the check engine light once again. Doing extensive research on the car's VIN number revealed that it had failed safety and emission tests before being sold to me. I am now stuck with a car I can't drive because it is not safe to operate. I am also out of over $8000. I strongly advise staying away from this deceitful company. Save yourself the trouble and keep your money safe.

Great used car dealer. Excellent customer service and very good inventory on luxury vehicles.read more

only Dealership I have ever went to or dealt with that gave me a contract to sign for a price and…read moresigned it as well but then turn around and ask for an additional $2,000. Stating the trade in was not as good as they first agreed too! Drove over an hour for the second time to finish this deal for them to cancel. Worst customer experience I have ever had, made me sign paperwork saying the vehicle I was buying came with no warranty "As Is" but i guess that doesn't apply to the trade in price they negotiated.

Not sure what's up with the bad reviews here. Maybe I got lucky but I had a good experience. I…read morebooked an appointment online and received a confirmation call. My lease was up on the car I had (not one of the cars they sell, another brand) and Stateline was one of the only dealerships in the area that had a selection of cars on the lot that I was interested in. Dan helped me trade my car in for a new Alfa Romeo. I love the new car!!! The only negative was how long the process took. If they are going to keep you there ALL day and you are buying an expensive car they could at least provide you with snack or something.

Identify why car was not starting. Very fair and price of work was excellent. Got me in early…read morewhen I didn't have an appointment. Would highly recommend to others.

I'm from out of town, here visiting my family. When I pulled in the driveway, my brother-in-law…read morenoticed something hanging down in the front of my car. When I brought my car in thinking it needed repairs, the serviceman made a simple fix and didn't charge me. He was so nice. If I lived in the area, I would 100% bring my car here.

I picked up a nail which could not be repaired. Ben suggested I check this place out for their…read moregreat matching and discount program. I talked to Harvey Hunt who did some research and came up with a great price. It took them about 2 hours to install and I got a great price without having to call around and do a lot of research. Harvey is a former Marine and provides great customer service. Check them out; you won't be disappointed!

Dear liberty, I am…read morewriting to express my deep disappointment and frustration regarding the recent service experience at your dealership. Despite being charged for miscellaneous services, my car's original issue was never fixed. Instead, I feel I was taken advantage of as someone who doesn't know much about cars. It seemed that the service manager was merely guessing and fishing for problems without actually resolving anything. As I continue to hear the same popping noise while driving, it has become clear that the service performed was ineffective. This experience has left me feeling used, and it unfortunately reinforces a negative impression I have about GMC service centers in the Charlotte area. At this point, I am seriously considering seeking legal advice and sharing my experience publicly to warn others. I urge you to address this matter promptly and provide a satisfactory resolution. Sincerely, Kenzo